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4.0

Based on 636 opinions finded in 1 websites

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Nº 437 in 792 in Bournemouth

Nº 89 of 149 Other cuisines in Bournemouth

CUSTOMERS TALK ABOUT DISHES WITH..eggsfishchickenchocolatebeautifulbaconsausagecoffeecakesandwichsaladcreamoldcookedmust
Score
OpinionsNoteTripAdvisor6364.0

comment_iconOpinions

Lovely cafe but the toilets are unisex which made me feel very uncomfortable. Don't know why they've done this? Good way to lose customers! I won't be going back.

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Jeneta B . 2023-10-16

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Ok for quick breakfast, eggs Benedict are normally on the colder side, waitresses are ok but could definitely be friendlier, service is quick

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Emz8K . 2023-09-27

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I ordered the fish and chips. It was of the highest quality. The portion was large and reasonably priced. It came with a home made mushy pea and tartare sauce side. Good Job

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jasonlY4582GG . 2023-09-25

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Popped down to the seafront for a walk and a bite to eat Sat upstairs on the very sunny terrace - we both had ciabatta with chips and side salad. One bbq chicken and the other ham and cheese. Both were lovely and accompanying chips excellent Coffee was also good. Prices reasonable and service friendly and efficient Recommended

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Mike48 . 2023-09-15

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We had the fish & chips which I was so looking forward too! Fresh white cod in a crispy bubbly batter. Not! Unfortunately the fish they are serving is a frozen product which was very dissatisfying & totally mad when they are on the sea front with fresh fish on the doorstep. My question is does Bournemouth actually have a proper fish & chip shop? Pop down to Weymouth & there is an abundance of good fish & chip shops. Poor show Bournemouth!👎

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neil o . 2023-08-27

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Had a delicious breakfast with stunning views what more could you ask for. 3 of us had the pancake stack with streaky bacon mapple cryup and a fried egg and my son had the larger breakfast. All was cooked really well and very good quality produce. Coffee was really good as well best I have had in a while. Thought it was reasonably priced and service was also really good with food arriving fairly quickly despite it being pretty busy.

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Howtonski . 2023-08-27

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We had on previous occasions had breakfast which was nice but decided to have lunch about a week later as it was a lovely sunny day and sat on the upper terrace. Unfortunately we had to leave after 15 mins as it was clear nobody seemed to be serving tables or noting when people arrived, even after prompting the staff they seemed disinterested. There was clearly no system being employed by the staff, no supervision, so if you decide to use the terrace make sure you introduce yourself to the staff before you sit down and ask them to follow you to the table. We weren't the only ones, other people had to do the same. I advised the staff downstairs on my way out and went and had a lovely meal at the Italian restaurant a little further down the promenade.

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michaelnC5638CS . 2023-08-18

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This is a new positive review to replace a 1 star review I gave last month, since deleted. The original experience was a bit of a catalogue of errors from Father's Day that spoiled our visit somewhat but after contacting the management about this, the response was exemplary and we received a full refund via a voucher to be used by the end of the year. I hadn't asked for or expected this level of generosity but having come back last week to spend the voucher for lunch at Chineside, we had a great experience on all fronts - customer service, speed of service, good quality/value food and drink and great weather! A five star review for this experience becomes a four star overall to take into account the original situation but I think that was an unfortunate outlier on what was clearly a very busy day for the staff involved. To summarise for those that haven't been, the location is superb and as good as you will find across the BCP seafront, there is a very good range of food and drink at pretty reasonable prices and from our experience here, valid customer service complaints are investigated and very fairly handled. Hopefully you will have no cause to complain though! Thanks very much again to Chineside for rectifying this one and I suspect we'll be back again soon.

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rlm275 . 2023-08-17

MORE AT TripAdvisor

Had a wonderful time at this café! The coffee was amazing, and the English breakfast was delicious. Highly recommend. Violetta's service was friendly and kind.

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Kamila G . 2023-08-09

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This was the second time we ate there as a family and both times the food was excellent and staff friendly and helpful

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JacquiRicketts . 2023-08-06

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A 'good port' in a storm. Storm Antoni kept many dog walkers away from the beach this morning. However, it was great to take shelter in Chineside for coffee and croissant ( and a water bowl for my dog). Great service. Thank you.

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SNOWY1933 . 2023-08-05

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I have been visiting Chineside since it opened. It appears to have changed hands, reducing both opening hours and customer service. When I visited this afternoon I could have a bacon bap from the takeaway section but no iced coffee. Yes, it was available in the sit down area next door but couldn't be brought through the door to the takeaway section. Luckily it is possible to buy a bacon bap and iced coffee at other seafront locations and at least £1 cheaper. A real shame that the previous high standards have slipped so much.

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FarAway818731 . 2023-08-03

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Really quick service, and as a solo diner, I did not feel awkward. Lovely breakfast and coffee, very reasonable price. Upbeat staff. I went back two days later for lunch with friends, again, brilliant.

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Anita S . 2023-07-31

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We were looking for somewhere for breakfast and found this place near to where we were staying. It was excellent and we visited three times. Lovely to sit outside when the weather allowed but plenty of room inside. Dog friendly too. There was an excellent range on the menu, food is cooked to order and everything seems really fresh. Staff are very pleasant too - not always the case. Wish we had somewhere like this where we live. Highly recommend the American pancakes with fruit and Eggs Benedict too, also liked the sourdough toast.

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marionn384 . 2023-07-27

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My favourite cafe in Bournemouth. We both enjoyed a pot of tea with warm scones, cream and jam. Delicious 😋

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Explorer38703939061 . 2023-07-22

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Amazing place,great location,fantastic staff and tasty food. Will definitely recommend and come back.

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John W . 2023-07-14

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We are regular visitors to Bournemouth and, after trying other venues, this is our preferred establishment with a sea view. A great location with decent food of consistent quality at a reasonable price. The outside seating area by the beach is attractive with white sun...

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Deborah M . 2023-07-13

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I had the best scone I have ever tasted. Firstly the scone was huge and warm. The dish came with clotted cream together with a fresh strawberry and blueberry and a pot of Jam and 2 butter patties which were not froze. The cafe is...

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jasonlY4582GG . 2023-07-08

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Popped here on a very busy Sunday sunny morning, first visit and must say we will be back, we wanted to sit upstairs and enjoy the fanatic view, loved walking upstairs and seeing the chefs preparing our food (shows a clean and professional kitchen) the...

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BeaR8543DB . 2023-07-05

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Wow what a gem! We came in today (4th July) for some lunch after being recommended by some friend to try Chineside and we were not disappointed. The staff were fabulous from arriving to leaving, very friendly, happy and efficient. I had the beer battered...

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NWL01 . 2023-07-04

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Wow what can I say. The view is absolutely stunning. My wife and I went for a walk along the beach decided to stop for some lunch. As soon as we walked through the door we was greeted and welcomed and ask where we would...

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james A . 2023-07-04

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Me and my partner went to this cafe after lovely walk on the beach, and that was the best decision we made! the most delicious food I had after long long time! We had a thai fiscakes and chicken house ciabatta! Oh God! Was soo...

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Madleine Z . 2023-07-04

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The weather wasn't great and so we decided to go to one of our favourite breakfast haunts along the beach. They have changed the menu since we last went and the kids were delighted to see there is now pancakes on there. Was tempted myself...

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steveshaw36 . 2023-07-02

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Had a nice walk along Bournemouth sea front and decided to go for a coffee in the Chineside cafe. We want to sit on the upstairs terrace and we're told to find a seat and a waitress would take our order. We then sat there...

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Adventurer622770 . 2023-07-01

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Couldn’t use cafe as roof terrace closed at 4pm on glorious summer day in June and who wants to sit indoors on such a lovely warm day. Signage on door says cafe open until 5pm and I went to go to roof terrace just before...

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gtuk50 . 2023-06-15

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Stopped with my husband and our dog for a coffee after a walk on the beach. I asked for something to put water in for my dog as he won’t drink out of the shared dog bowl (takeaway cup etc) which I offered to pay...

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Di D . 2023-06-06

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This is a good little cafe with good food and service. Good location. Nice to call in after a walk along the promenade

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Graham L . 2023-05-23

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Good value food- the Thai fishcakes were excellent at under £10. Lovely view from the roof terrace, fast service, highly recommend.

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NotSoTallPaul . 2023-05-14

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Location is obviously great and price reflects location NOT quality of food. We had a pushchair with us and no help what so ever to get us onto the deck and through the door so we ended up having to move a table ourselves. Once...

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Elocheese69 . 2023-05-12

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This was our first time eating at Chineside and we were not disappointed. It was a busy bank holiday morning but they quickly found us a table for 6. Orders were taken efficiently and the food arrived promptly - excellent service considering they were so...

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Simon H . 2023-05-03

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We have had breakfast here before so thought we should try lunch. This was an excellent decision. Delicious food, friendly staff, good prices.

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Kevin H . 2023-04-30

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Just Down The Road From Our Hotel. My Dad Had Small English Breakfast And My My Mum Had Vegan Sausage Bap. And I Had The Most Lush Toast.

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Companion29714630924 . 2023-04-11

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Had an absolutely lovely breakfast here with the family overlooking the beach with sea views. The kids had pancakes with strawberries and syrup, while we had a Full-English and coffee's. The breakfasts were cooked perfectly with clearly very good quality ingredients, one of the best...

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lemel . 2023-04-05

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Such lovely staff and amazing cakes! Will definitely be coming back. Nothing was too much trouble and we were made to feel very welcome.

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nicolamN6779SR . 2022-11-16

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Fab place. Staff are super friendly and know the menu back to front. Well stocked / catered for those with alargies, unfortunately wife suffers and there was ample choice for her. Food was good. Particular mention of the gluten free carrot cake which was yummy....

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Stuart F . 2022-10-17

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We stopped here after our walk along the beach. We were greeted by a very friendly server and our food was served promptly. My husband ordered a chicken Caesar salad. It was excellent. Great table looking out to the beach. Friendly staff. We’re locals and...

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paulsG4314VJ . 2022-10-05

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Had a lovely beach walk yesterday morning then stopped to have a drink here. Great location by the beach front and with options of sitting upstairs with a nice sea view, indoor or out. There’s lift available with wheelchair or buggy access. Table service order...

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jayceek2013 . 2022-08-25

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We stopped here after a beach cycle nice early opening cafe the staff so lovely attentive and friendly the food was delicious and catered for vegans vegetarians and meat eaters😀the cafe was clean tidy and welcoming with a delightful view just perfect

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kim p . 2022-08-19

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Just used the takeaway hatch for coffee and wish we hadn’t bothered. Was a long wait, it seemed chaos, the coffee was warm at best and quite expensive. No drinks trays either and they wouldn’t even allow me to take a food tray to carry...

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Peter E . 2022-08-19

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We visited on a busy Saturday afternoon (13th August 2022) half expecting there to be huge delays but we were delighted to have picked the best time to come. The breakfasts have always been quick, tasty and value for money and today it didn't disappoint...

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steveshaw36 . 2022-08-17

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Been going here for years. Haven’t been for a while mainly due to covid. Finally been able to visit the beach and order the best beach burgers. Sadly today it was rubbish, not given any napkin, no onions or garnish. Not the burger I had...

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Shaun L . 2022-08-09

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I’m only reviewing the vegan ciabatta as can’t comment on anything else. Unfortunately it was awful. Putting vegan cheese in a sandwich is a definite no no as most of them are rubbish. This left the ciabatta pretty tasteless I’m afraid to say. Swap out...

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W8058IRjamesr . 2022-08-03

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Stopped for a coffee (and prosecco) and cake, efficient service, delicious cakes, great views from the top deck, decent value for money, a really nice spot on Durley Chine beach.

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HKB1978 . 2022-07-27

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Live local, went here twice a week regularly. Cakes always fresh, food excellent a real gem. Something changed around 3 months. Stale cakes a massive staff turnover etc. We persevered . Last time we went for breakfast I ordered our food and then watched the...

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tedaaa69 . 2022-07-27

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Excellent restaurant on seafront of Durley chine.i was walking from bournemouth to alum chine and had a coffee there.as staff lovely especially Lucy who had just started 2 days ago I decided on way back I would stop for lunch.which idid.sat by window watching the...

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chrisBanbury . 2022-06-30

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This is my go to place on the beach at Durley…. Great coffee and the food is pretty good too. Staff are always friendly and accommodating. The best bit is sat on the patio on a sunny day with no wind looking out on the...

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Johnyboy382 . 2022-06-26

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Sat inside and saw a vacant table by the door outside. Great we thought sun shining beautiful views of the beach and sea. Table wobbled. The tea arrived and we were asked to pay up front for our order of breakfasts. I said we haven’t...

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Flyer14522529356 . 2022-06-25

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We popped in for coffee whilst visiting the beach. We opted to sit upstairs with a balcony overlooking the beach, but only drinks and cake offered upstairs but that was fine with us. There was lift access which was great. Staff very friendly and good...

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GreeJ75 . 2022-06-23

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Had a lovely experience in this restaurant and I really recommend it. It’s placed right by the beach so the large open windows grant a beautiful view to the blue sea. The staff was really welcoming, and we were served quickly by a friendly Viola...

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302anielap . 2022-06-18

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Fab beach location, wonderful sea view. Drinks are good and fair prices. We waited a while though. Tables could probably benefit from an upgrade. The staff are friendly. Toilets and gift shop nearby. It’s definitely a favourite haunt.

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Treats999 . 2022-06-05

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Great place to stop for a drink or bite to eat. Friendly helpful staff always happy to help. Seating on the terrace, balcony or inside. Abbey you are an asset to this establishment.

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Bournemout . 2022-06-03

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Great for having vegan options. I had the full Vegan English breakfast which is served in the morning until 12.00. Delicious, it was two vegan sausages, two hash browns, baked tomato, mushrooms, beans, sourdough toast with vegan spread it came with wilted spinach too but...

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Renee142 . 2022-04-17

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Me and my partner ordered Avo on Sourdough and added poached eggs to the order. The avo came on two slices of white toast rather than sourdough - fair enough, they've probably run out of sourdough - communication would have been nice. The poached eggs...

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Kerry8822 . 2022-04-03

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We visited at the end of March 2022, on an extremely sunny Friday afternoon. The outdoor terrace was busy, but we were shown to a lovely table overlooking the beach. It was my birthday and I couldn't have asked for more from such a beautiful...

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Kerry A . 2022-03-28

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Worth a short walk down the Chine or along the seafront to receive a friendly welcome and good food at reasonable prices.

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Kevin H . 2022-03-13

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I visited the kiosk of harvester which I was so happy to be open as the kiosk is SO convenient! I also was served by Sophie a really lovely girl who served me at the kiosk, really welcoming, warm and attentive!! Was really happy Friyay...

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fentonb2018 . 2022-02-25

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Great breakfast with a lovely sea view. We arrived as it opened and we were greeted with a warm welcome and quick service. Great quality full English breakfasts, we were both stuffed! Will definitely visit again as the cake in the cabinet looked very tempting!

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BethJ1080 . 2022-02-23

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This was a gem to find. They had more than one Gluten Free Cake to choose from. I had the chocolate and it was lovely. Out of interest I asked to be shown their breakfast and lunchtime menu again a good choice of Gluten Free....

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Jane L . 2022-02-10

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A great place to stop at if down at this part of the beach. It was busy on the day we visited at the weekend but the staff seemed super organized and we got a table easily. The food was lovely and service good. There...

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505lesleyw . 2022-02-01

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Popped in for a quick late Sunday lunch. The cafe was pleasantly busy but we didn’t have to wait too long to be served. The atmosphere was friendly and lively. We chose whitebait and squid; both were decent sized portions with plenty of chips on...

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AlexandDel . 2022-01-27

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Fabulous little find on a nice long walk along the seafront. Great coffee with unsweetened soya milk, & lovely welcoming, well trained young staff. Went 1 day for breakfast & a few days later for lunch. The food is plentiful, fresh, tasty & well presented....

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atasteof . 2021-12-28

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Amazing day in November walking along beach and stopped for a great coffee and sausage roll as small unit. Very nice chap and very nice coffee etc

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1967fitz . 2021-11-17

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We always love coming here. It's a perfectly located cafe on the beach-front. It is popular and gets busy. The gift-kiosk is worth a visit. There is an icecream kiosk too. The cafe has wonderful seating which great views. The menu is very varied and...

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Treats999 . 2021-11-08

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The location is beautiful. We come here often! Enjoy the prom and beach view. Dogs are welcomed. The drink and fayre are good value. Staff are friendly. I enjoyed an iced latte with coronation chicken sandwich. The bread, fries and salad were great, filling quite...

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Travel59331155143 . 2021-10-30

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We have previously visited chineside many times as live locally. Today tried to visit for a birthday lunch. Incredibly unwelcoming. No tables big enough for 5 but we tried to ask if sit on a 4 and a 2. Very nonchalant staff saying there ‘probably’...

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LaurenPeters20 . 2021-10-16

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I had a cheese burger with chips. It is much cheaper than the one from Harvester, but it is surprisingly good quality. It is a good old fashioned burger the way they are meant to be. Nothing fancy, just a good burger that always satisfies.

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Mr_Incog . 2021-10-12

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I went for breakfast with my boyfriend, the food was excellent but more than the food the way we were treated for the restaurant staff was lovely, always smiling and friendly. Definitely coming back x

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DayTrip14053254221 . 2021-09-25

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I come down to chineside everyday and love sitting outside weather permitting. I know alot of the staff by name and they are always friendly and welcoming. A couple of times a week I take my furbaby and she is a real hit with the...

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kerstenk2020 . 2021-09-23

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We had breakfast here on 3rd September at 9.30... We loved upstairs terrace. Very beautiful view of Durley Chine beach. Full English Breakfast was nice but Vegan Breakfast was average. I asked them not to put beans on the Vegan one but they forgot. We...

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Rooftop_Beach . 2021-09-03

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Fantastic food and service and beautiful location. Would definitely recommend and will return. We ate upstairs so a wonderful view

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Journey01111198146 . 2021-08-31

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If fish & chips is your thing then don't bother with this place, the fish is not cod they are serving but a pre breaded then deep fried frozen cod substitute...... we felt very disappointed with the meal we received, maybe we should of checked...

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HILEE-TRAVELS . 2021-08-25

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Had a day at the beach with the family and decided to give this place a try for lunch, first issue was apparently they only serve breakfast until midday, seems very strange and when I was told this at 11:45pm two people in front of...

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dp11040404 . 2021-08-16

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We took friends out and their grandchildren out for lunch. Food was good and very reasonably priced. The staff were so lovely and helpful and went out of their way to accommodate us. Definitely worth a visit and will be returning.

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Q4725RVsarahg . 2021-08-15

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Fantastic location and views. Nice clean cafe, fair prices and tasty coffee. Also sells snacks and icecreams. Never disappointed.

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Treats999 . 2021-08-12

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After seeing a number of positive reviews and seeing the cafe described as ‘family friendly’ I was really surprised by the poor customer service we received throughout - by all of the staff we encountered. I’d almost go as far as to say the staff...

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andybQ9405NJ . 2021-08-09

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Ideal venue to eat on a sunny day , outdoors and whether its breakfast, lunch or an afternoon snack.

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Colin J . 2021-07-30

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A nice walk from Bournemouth pier. This place has a fantastic balcony. Staff are friendly and food is always well cooked, presented and delicious. This is our "go to" place on Bournemouth sea front for cold beer and a delicious lunch. Give them a go!

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Paul J . 2021-07-29

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The position promises so much but... The cod on the menu appears to be pollock, the soft drinks and watery. So the cheaper prices are reflected in the quality given. I think the managers need to understand that when the menu says cod that they...

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Neil823 . 2021-07-29

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We enjoyed a cooked breakfast here in the sunshine yesterday. Food was freshly cooked and tasty. Option of gluten free toast but, sadly, the sausages were not gluten free. Friendly staff and quick service. Thank you.

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RJoy285 . 2021-07-24

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We stayed in Bournemounth for 5 days and we visit here every morning for breakfast. It is a pet friendly place, and their location is lovely with fantastic view. We enjoyed with avocado on toast and two pouched eggs on toast very much but we...

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OzJ_34 . 2021-07-16

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Excellent full English breakfast. Food was well cooked with quality ingredients, friendly staff. A clean restaurant with beautiful sea views.

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kickinkarlos . 2021-07-08

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We'd just had a morning walk along the prom and Mrs Moose fancied a coffee - Chineside was somewhere that we'd previously visited, so we headed there. THe staff were pleasant and it was good to relax on the upper balcony with our coffee watching...

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The_MooseSwindon . 2021-06-30

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Chimeside right on the beach at Durley Chime. Roof terrace with great views over the beach. Licensed and the young chef serves very well presented food which was very acceptable. Take away and seating on the promenade if you prefer. But limited seating. Hoping they...

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DorsetMarilyn . 2021-06-25

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Lovely location next to the beach. Affordable prices. Had breakfast here twice- food lovely and quick. Good choice with fry up, muesli, eggs hollandaise etc. Would recommend

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nataliebarnes88 . 2021-06-21

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The burger meat is so awful I didn't want to score it at all as I binned it! I would suggest you walk in the opposite direction along the seafront and pick up some street food (kebabs, fish and chips) which are cheaper and taste...

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AilsaW899 . 2021-06-21

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This place is so lovely! The breakfast was delicious and very reasonable. Highly recommend if your looking for a place for breakfast/lunch.. Great views too!

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Y4522GIjamesf . 2021-06-15

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Amazing help from very dedicated waitress Katharina which was very helpful with placing and assisting with my order for me and my wife, we're deaf people and this girl seated us and helped!!!! Great big shout out for her 👏🙌👍 We came in busy period...

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David T . 2021-06-13

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Visited before for a drink but went today for breakfast which was really nice, the staff are very friendly and always happy to help, the food was fresh and plenty of choice for meat eaters, vegetarians and vegans. We sat upstairs which has a beautiful...

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Kelour . 2021-05-30

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Went for breakie and it was delicious! Partner had full english and i had the bacon, harshbrown and cheese bap. Would definitely go again!

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alicegrannie . 2021-05-28

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We visited chineside when we came across it during a walk along the seafront whilst staying in the area last weekend. We had a table overlooking the beach, it was raining and quite stormy so the view was fab. We didn't order any hot food...

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GlennPaul . 2021-05-26

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A regular venue for breakfast in particular but great for lunches and tea, whether you’re indoors or on the upstairs terrace. A simple menu serving good honest quality food and drink.

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tallstu . 2021-05-23

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We specifically visited this restaurant for breakfast as it was listed as a good family friendly restaurant. We were really disappointed. They don’t offer a children’s menu, no cereals / porridge on the breakfast menu and the service was really unfriendly. We wanted to get...

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395nicolaw . 2021-05-22

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We were attracted by the seaside location, the reasonable prices and the wide selection of interesting cakes. The food was excellent, the generous quantity a bit too much; we saw another couple sharing a meal, and we thought that would have suited us also.

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Mark_and_Ann_Reilly . 2021-05-18

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Nice midweek out of season as not too busy. Great views from upper level. Latte fine. Nice to be able to sit somewhere and relax in these Covid times. Fidelscastrol.

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Fidelscastrol . 2021-05-06

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Lovely food, had a tuna sandwich with chips and a salad, enjoy the food every time. Great atmosphere with views of the beach. Enjoyed a strawberry milkshake too! Would definitely recommend :)

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stephh101 . 2020-11-03

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Absolutely appalled by the horrible staff in this cafe. We saw this cafe and thought how lovely to enjoy a drink and to enjoy a nice view of the sea. We sat down and we smiled at the waitresses to let them know we were...

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stevies708 . 2020-11-02

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We called in on a wet Sunday Morning, the COVID checks were done and we were seated by the window overlooking the beach. The breakfast portions were large and reasonably priced, teapots were topped up with hot water gratis and the service was rapid and...

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smitty1471 . 2020-11-01

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Whilst walking on the beach in the rain and wind we fancied a pit stop do decided to try the Chineside. We managed to get a table inside and decided on cake and hot drinks. The cake selection was very impressive and mine tasted very...

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Tuz73 . 2020-10-31

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A nice find thanks to Trip Advisor. Overlooking the beach. We were lucky to be seated by the large windows overlooking the beach on the two occasions we ate here. The young staff who serve here are a credit to the management, polite and making...

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ChickenRunPaul . 2020-10-27

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We just love Chineside! It is the best dog friendly cafe in the area and in a wonderful beach location. All of the staff are so friendly and have superb customer service skills. The food is good and the portions are humongous for the price!...

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Cretelover51 . 2020-10-25

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4.0

121 Opinions

location-icon401 Wimborne Road
Other cuisines
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Went in this afternoon. Had an amazing coffee but couldn’t but help feel like they were understaffed today. They were all rushing around working as hard as they could, but definitely could do with an Extra pair of hands. However, will not fault the quality of the coffee as it was amazing as normal. Don’t know if it’s an issue with lack of employees available or if that’s all they could put on at once but I felt as thought the level of service dropped due to this.

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4.0

127 Opinions

location-icon29-31 Charminster Road
Other cuisines
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We've been meeting up monthly there for a good few months for something to eat. It's got a good menu and the food is. OK Recently we've come across a middle aged bloke working there who is rude and sarcastic so we'll find somewhere else in Charminster to meet up.

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4.0

4 Opinions

location-icon160 Charminster Road
Other cuisines
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The staff were very rude and the building was unsafe and can cause you injuries. I went to the toilet to wash my hands and accidentally hit the top of my head on the door frame when leaving the bathroom (which was too low, despite me only being 5'11"). After I explained to whoever was in charge that I hit my head on the door frame in the toilet, she said that I should "use my eyes" and that there was writing on the other door frames (but not the one I hit my head on) and that I should look where I am going in the future like "normal people". I tried to explain that all that was needed was some padding or something colourful to stop people hitting their heads but she wasn't interested in my recommendations and was extremely rude and disrespectful, insisting that the writing she had was enough warning, and that it was my own fault I was injured. Not only was I left with a severe headache but was also treated so rudely and disrespectfully by a member of staff I'm never going back here again and recommend everyone else avoid this place also.

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4.0

4 Opinions

location-iconUnit 9 11-15 Francis Avenue
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Unfortunately we did not see the sign that said take a seat and someone would be with you shortly. We asked the girl behind the counter for a coffee and a tea, she took the order and we showed her where we would be sitting, informing us she would come over and take the order. Another man came in went straight to the counter and ordered food and drink and went and sat down. So my husband went up to the counter and asked for a bacon and sausage sandwich to be told .... "I can't do everything at once, I'm making you coffee and tea" and threw her hands up in the air. She was so rude, I could not believe she spoke to a customer that way. I work in customer service and I would have been sacked for speaking to a customer that way on the spot. It was not busy and she was certainly not run off her feet. Lesson in customer service 1 Hello how can I help you 2 Please take a seat and I will be with shortly 3 Go to table and take the order and smile!! and say "I will make your drinks and you food order will be with you shortly 4 Upsell - ask the customer if there is anything else I can help you with Positive .... the sandwich was lovely.

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4.0

209 Opinions

location-icon8 Westbourne Arcade
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A small and very friendly place for a break from shopping. Whether for a late breakfast, lunch or just a drink. Very reasonable price too