China City in Carlisle

Do not order your food from this takeaway, my food over 2hrs late and cold when arrived

I don't know what those darn reviews are about but I'm a happy dandy lady with my beautiful succulent chicken and sweetcorn soup. Mmm Mmm Mmm just can't get enough.

I’ve never had food of china city as bad as tonight. They are normally spot on. Food definitely wasn’t made correctly i think they just rushed the food all together because they were closing in a hour :/ they delivered within half an hour after me placing a order… which is good but let down with how the food was made.

Fried rice was really good, salt & pepper chips were mediocre, shredded beef in Szechuan sauce was really poor. But I also got some free prawn crackers that were nice.

Ordered 3 seperate meals as an offer. All came in one box all mixed together. Pointless as were for different people so no good like that. Also hardly any food in the package for the money. Won’t be going back.

Problem with paying thought I’d paid online but had to go to a atm then go and pay why

Food was awful curry sauce was sloppy like it was microwaved

normally really good keep missing items lately this time a whole meal was missing which meant one person eat an hour after everybody else. original order on early but toom am hour to get the missing meal to us.

Ordered 4 items.It arrived on time, however when I opened it - only 1 of the items were correct.Rang the takeaway straight away to let them know.They asked for a picture of all the items, which I sent them & the response I got back was unacceptable.They said as the food delivery is complete they could not send my original food but that I would be given a free gift next time I ordered.This is a joke.All I wanted was my food & I would have been happy to wait, but now I will never order again

still waiting for collection even after said ready 10 minutes ago

They have a vegetarian dish that tastes really good

Chicken and prawns came raw. All food was disgusting

Ordered through Deliveroo on an offer with free delivery. Got a call when the food was ready to say there had been an error with the delivery charge and we needed to pay £4 cash at the door or he wasn't bringing it. Told him to bring it and phoned Deliveroo who said China City use their own drivers and I shouldn't have to pay anything and to call them. Of course, no-one answers and the mailbox is full. Came to the door and I showed my receipt and asked to speak to the takeaway, told him Deliveroo had said not to pay. He gave me the food, threw his hands in the air and drove off at speed. The food was awful and the order was wrong. Wish I'd read the reviews before ordering. You live and you learn!

The first time I ordered the food came on time, every other time after that it's 30 to 40 minutes late and the food is cold and inedible. Won't be ordering again.

Hair in food got a munchies box and refused a refund would no recommend at all place wants shut down food looked rotten would not give it to a dog to eat looks like someone has chewed it up and spat it back out

Absolutely terrible terrible service. These lot literally ignored my delivery instructions, gave the food to some random person and were so nonchalant about it. They told me they won’t refund the food nor the money and that someone had stolen my food. The indifference to the way they handled the whole situation was the most annoying. Absolutely terrible

Our order was so salty it was almost inedible.

cold tasteless food that was put straight in the bin . requested no onions and request was ignored

Times kept changing. In all over one hour late also advertises free prawn crackers over orders £10. Ours was 40 pounds and charged for prawn crackers. First time using this Chinese overall food was excellent

when went to collect they couldn't find my order took ages to locate it the lady behind counter no help

I not received my order ive had no messages back from the vendor, also it won't let me ring the restaurant.....this is unacceptable..I want a full refund

There are a lot of negative reviews here but I’ve had a few meals from here recently and they’ve been decent. It’s not gourmet, but it’s decent

I ordered our food at 6 pm and it was due to arrive 6:55-7:15 after numerous phone calls asking how long our food wood be . We received it 9.10. I’m very disappointed with the customer service of the restaurant

Very salty and prawn toast was over done

Take your money and don't deliver your food. Never did get my food and refused to give me a refund!

Never turned up even though they marked it as delivered after an hour and a half of waiting, and would not answer the phone when I tried to ring

Food had leaked in bag it was cold and tasted horrible

really nice but too much sweet and sour sauce

did not receive my order 5 Kirklands Road Upperby Carlisle ca2 4jd very disappointed

Never received food. Waited over 2 hours. Rang 3 times. Got told to wait another half hour. 45 minutes later they had no recognition of where our order was, told ring back in 15 minutes to find out where it is. Rang back a final time after requesting a refund.

Not received order although it says it had been delivered no answer from restaurant

Food not arrived yet and number not in use to get in touch waited nearly two hours

The food was cold and inedible waste of money

Took over 2 hours to arrive when the app said it would take 45-55 minutes. Good quality food but no apology from the restaurant or driver for the huge delay

Haven’t received my order and have no updates!

Order is missing food you try to ring the place and they never answer. The delivery was late again and no apology. I won’t be ordering from here again

Best Chinese I’ve had in a while good value for money a decent quality of food highly recommend will definitely be ordering again.

The food was delivered late and was inedible we ordered 2 munchy boxes and they were covered in salt so much that we couldn't eat them we rang the restaurant to complain and they just said it's the way the chef makes it and offered a free bat of prawn crackers after spending nearly £60 we definitely won't be back

Ordered food over 2 hours ago, rang them over 8 times and they haven’t done anything about it. Very unhappy will not be ordering from here again

No apology or anything. Tried calling the restaurant 20 times and no one to talk to

Ordered fried onions in gravy , chips and egg fried rice come 20 minutes late and I got curry sauce , rice with chicken and prawn crackers?? I do not eat meat so it's gone in the bin and the restaurant is now closed. Not sure if I got someone else's order or if they just could not be bothered and sent me one no one collected. Won't order again there are to many other options.

Took 2 hours to arrive and didn’t taste the best

Uncooked chips; sweet sauce pretending to be curry and rubbery chicken, all served very late and without means of contacting the place as their voicemail is full apparently..don’t waste your time ours went in the bin

It says delivered , food never showed up and it says that he voice mail is full and can’t leave a message

The process was easy and extremely tasty !

Friendly staff, delicious food - my-go-to for Chinese takeaway

Never even got our food! Use are a disgrace when there was kids to feed! I will be down tomorrow with your food and I want my refund for the cold lot you sent us and never bothered to replace.

Wrong items provided in our order

Delivery was shocking to be honest but can't complain about the food

Shredded chicken was pretty tough. Prawn crackers weren’t the best and were quite chewy.

Ordered last friday 1 hour late but food was nice, ordered again last night was 1 hour late again and the food was awful

Free prawn crackers were missing

Absolutely perfect order, they couldn’t have been more helpful!

Well done China City !!!! 100% better than my last two orders. Fingers crossed you got your mojo back 👌

Sadly food was only Luke warm on arrival and chicken was like rubber

was a bit late but friday night so can’t complain - massive portions on the lunch boxes.

Inedible food poor quality tasted like it had been reheated went into the bin do not order from them

Food was cold needed microwaved. And it was 25 mins plus late. Curried chicken didn’t have much veg in it but decent amount of chicken. Strange how this review page gives you an option of how long it was lake but will only let you choose 5 mins. But was obviously 25 mins late

I ordered a few vegetarian options one being Thai style noodles, advertised as vegetarian. They came and was flooded with chicken throughout. It’s a good job multiple options were ordered so I could eat something.

Wrong food item, missing product, poor customer relations. Same old service from this place don't be fooled by the name change!

Ok I had too leave a review on this china city Chinese as too people have all left a bad review on this place I ordered one of there special offers lot of food for the price it was cheap as too what I got there was plenty of food so I ordered from here one of the special offers after ordering while waiting for delivery I checked the reviews all were quite bad so I’m here too say I ordered one of there offers delivery was fairly long not the longest I’ve ever waited but took bit of time but can I say considering what I got and the price was great I found the food too be hot and very acceptable can’t say it was bad like people have said it was ok it was cheap and took bit of time for delivery but food was nice and hot and price was great so I’m just hear too say give it a try the deals are good value for money and yes I’d order again just my opinion but I was expecting something awful as too all bad reviews give it a go I liked it and value for money thanks china city …on a quick note yes I did find they don’t always answer the phone but was assured if order was placed and accepted they will always deliver tht was only down side ….

Food came on time Ordered Salt & Pepper chips Salt & Pepper Chicken Wings Ribs on Pekking Sauce Can’t say I loved it but I enjoyed it and I was satisfied with it. Despite the reviews on here, I think it was worth it.

Delivery was far too early ..asked for later delivery as I was going to be out ..

Service and delivery wasn't bad. The shredded beef in Peking sauce was really nice, the prawn crackers were fresh and the fried rice was okay, a little bland but fine. However, the sweet and sour chicken was vile. I don't know what they put in that sauce but it tasted like something had gone off. I didn't even try the chicken because the sauce was too much for me to stomach. I can't fault the prices as they were quite reasonable for the portion sizes but I am disappointed that at least one portion was inedible, so it gets 2 stars.

Delivery driver had trouble finding me but wasn’t an issue, he eventually walked on foot and came to the hotel. Not sure why there’s so many negative reviews about the food, thought it was lovely and came hot. Thanks! I’d say I’d order again but I’ll never be coming back to Carlisle. Hideous place

Absolutely shocking. Over a hour late. No more China city for us. Such a shame.

Food was an hour late, rang up said on way at 830

Ordered takeaway with curry a few days ago and got food poisoning from it. Worst experience I ever had. Never ordering from this place again.

Food was good but needed to heated up as it arrived only slightly warm to me

Food was good nice and hot delivery was early

Lovely hot, fresh tasty food. Delivered quickly too!

Latte delivery but very tasty duck.

Disgusting looked like it had been left in the drain will never buy from there again, had to Chuck my whole order. It was basically water with a few vegetables.. VILE!!!!

Very tasty. Excellent quality. Fresh. I would like to recommend this restaurant!!!

Never received, just eat please update!

Worst Chinese I've ever had! Bright red sauce, very greasy never seen anything like it!

Did not receive the order but was charged. This will soon be in the hands of the police and my bank. It's actually put me off ordering from just eat forever!!!!

Worst takeaway in carlisle avoid chicken like rubber dripping in oil curry sauce like sweet sauce rice tasted off like its been lying fr days

Worst Chinese in Carlisle will never be ordering again should have realised when placing my order over the phone it was going to be a disaster

It was really good, good food and service delivery on time too

Good value for money and really nice food.

Said it has arrived and hasn’t and is passed the estimated time

Restaurant accepted and confirmed the order…30mins later they finally answer the phone to tell me that they’re closed. I should have read the reviews first. Stay away!

Ordered chicken wings, they were over cooked chicken bits, almost green inside, disgusting. I ordered dry ribs, they came in a sauce. Never again

Arrived on time hot and lots of food! Didn’t get any free prawn crackers but that’s okay I was worried reading the reviews after placing my order but didn’t need to be

I ordered a chicken curry came looking like it came out of a tin food came fast wouldn’t recommend

Worst Chinese I’ve ever tasted plus it was the wrong order they sent. I ordered shredded beef in black bean sauce they sent sweet and sour

Never received my food. Said they were open they weren’t toke the order and my money never got no foood! Fummmingggggggg

Well two and a half hours later it arrived, after the lady on the phone kept hanging up on me and then not being able to get threw. It was actually vile worst Chinese in Carlisle 🤮🤮

If you fancy spending £20 on something to not arrive... crack on. Customer service is top notch, put the phone down on you while trying to call. Have successfully had late food from here in the past which was bang average after being forced to microwave it up.

Number 110 on there menu , chicken breast , fried rice topped with gravy, it came smothered in BBQ sauce , I rang up they said we allways make it with bbq , told them it says gravy on the menu , he replied " you have to order a different sauce , I would if there was an option to on food hub , sent me a replacement with gravy on , minging , fried rice was stodge , chicken was overcooked , the dog got it , won't be ordering again , rank

Absolutely shocking. I ordered food through Just Eat app. I have received a message saying my food is on the way but I have had no food delivered. Tried phoning the restaurant but no answer as it is now closed. I will be seeking money back for this shocking service.

Awful. Took 4 times longer than advertised, arrived cold and was ok quality at absolutely best. Should have read the reviews who seem to mention similar themes.

The food tasted so good! The salt and pepper chips were authentic, very yummy and full of flavour. The meal deals where you can pick and mix 3 things is great value. They forgot to deliver one meal but because they were a short walk away, we just walked over and they were the sweetest. Great service! Would order again :)

Sadly, food was dry and chicken weirdly chewy.

45 minutes late even went over the updated delivery slot was still late but wasn’t made aware of the second delay

Food was perfectly fine no complaints from me delivered on time friendly driver full points from me

Worst chinese take away, food arrived after 1.5 hours, when we called to check the delay, the owner was rude and hung up saying we are still cooking, and the food which arrived was horrible, the fried chicken pieces tasted like rubber, and the curry was horrible too. Best to avoid this place !!!!!

Worst special fried rice ever. Hardly any meat, rice dry and unseasonal. Other dishes ok

This has gone from good value for money to the best value for money in carlsile. Credit to delivery driver aswell top bloke. Food was delicious, hot, on time and loads of it. Great work China city.