Chilli Flames in Leicester

My wrap had only sauce and a few chips inside, it was barely edible. I only recieved two onion rings.I did not recieve any of my sauces and I got a Cola when I explicitly asked for a Dr Pepper .The only thing that was edible was the loaded fries.

Waited 30 mins before someone was ready to take my order, wanted 2 items which were both not available, I took a second to look at the menu again to maybe order something else, guy serving asked are you ordering or what?!! I walked out in disgust.

i placed my order at 20.35 and it said it would be delivered at 21.05. they only started preparing at arround 21.35 and got delivered at 20.50, . chicken was really dry , like pre-cooked chicken just warmed up.

The order was really bad and really cold. I would like a refund on this is was not worth it at all. Had to go in the bin.

If you have allergies, don’t bother. Horrible staff. Left within seconds of the staff being absolutely disregarding of our allergies which is rather just a straight “yes” or “no”. Don’t bother, plenty of better places close by.

I paid for 5 wings yesterday and they gave me 4 …😐 I hope yall get stung by wasps

chips were like cardboard very hard like they have been refried or something not happy

They started preparing my order at collection time

My order has never been delivered..

Terrible experience would never order again. Missed items from my order when I called the lady was very rude. No attempt to rectify and the food that was delivered was burned. Wouldn’t recommend at all

11.30 on a sunday night and took over an hour to make my order plus an additional 20 minutes on delivery. An absolute joke! As expected 1 and a half hours later food turns up cold soggy chips, stale burger to the point the bun has stuck to the box, cold dry chicken and salty rice. Literally the only thing that they got right was 1 of the 2 drinks. The 2nd drink was the wrong one. Ive had chilli flames before, first time at this and definately the last!

Very bad customer service I ordered no spicy and they made how they wanted an after this they started arguing with me

I usually order the pitta, and it's my only favourite food option on the menu! Good taste and spice. The place could be cleaner so for eg. the tables are clean for the next customer. The price point is great for the food you get and it is filling! Good take away spot for when you want a quick meal!

Service has been very poor, same girl who’s always here is very unprofessional. Was speaking in another language about clients which I could understand and it very poor from chilli flames.

The food was cold and the original wrap I ordered wasn't crispy enough on the outside, it has grill marks on it so I'm guessing it's supposed to be crispy but the taste was great.

food was lovely it was 1st time ordering and kids loved it

Usually have chilli flames from evington branch never had a problem this time I ordered off Uber eats came from chilli flames on granby street very disappointed as fries had to much spice on it was not edible.

Delivery was 30 mins late and staff is extremely rude!

Food is excellent driver was very helpful easily pleased

I ordered today with ubereats food is so delicious price are reasonable good service Thankyou for making our night great ❤️

Had takeout today. Reason giving rating 3 is, chefs who are preparing food are not covering their moustache and beard and just serving the food like that. Very disappointing.

I Haven't received my order. I am waiting but it says on the app that my order is delivered.

CAN U PLEASE CONCENTRATE ON UR RICE ASTAGFIRULLAH WE SHOULD NOT SAY THIS BUT THE RICE WAS STINKING.

Ordered on Uber - food is absolutely delicious! Had the salad and it’s possibly one of the best salads I’ve had from a take away and arrived early! Thank you

I wouldnt ever order from these guys again either of deliveroo or uber eats. They asically make you pay twice for fries with drink when it comes with the meal. Its cheaper to just buy a fries and drink separately rather than adding it as a meal. Im sure theyve purposefully done this and have scammed many people by it. Ridiculous.

Excellent customer service is what all businesses should aim for. Small adjustments should be the least the staff should be willing to do to provide excellent customer service and achieve customer satisfaction. I placed an order on Uber eats, then called the store instantly to let them know that I would rather have strips instead of wings in the flaming munchbox (in store you get the option to choose between the two but this has been missed off on the uber eats app). The lady who took my call said sorry we can't change it after the order has been placed. (The last time this happened I was told to place the order then call so they can find my order and action the request, so that's why I placed my order then called after this time round). I explained that the order was placed through literally a minute ago and she said yes but they've already started packing it so it can't be changed. But my estimated arrival time was an hour away so it made me question whether she was lying that my order had already been packed because she couldn't be bothered to make any adjustments or whether they literally pack orders and then delay sending them out. Obviously the first assumption makes more sense. Therefore Im giving this place 3 stars because the customer service could be better. Food on the other hand, is delicious.

Do not order any burgers. The burger bun was very hard. I complained, I was given another burger but the chicken burger was very hot even though I requested medium

Food was great, couldn't be better but when it arrived it was a bit cold as it took uber like 2 hours to deliver it from placing the order. Otherwise the taste of the food was great, wasn't too spicy.

The food took 45 mins to get. I ordered in advance

Placed a phone order the person on the phone so rude and no hello thank you followed by so rude the staff

I can give good review if you pay me. Thanks

Not happy at all normally eat from the other branch and had no complaint… this time online it was burnt and dry etc

Burger awful disgusting 🤮 and loaded chips would have been nice, but the chicken was burnt and like rocks. Will not be returning!! Avoid all costs

DISGUSTING- the food gave me food poisoning for a whole week from just a few bites, I wouldn’t feed my worst enemy food from this horrible establishment.

This place is a joke! The customer service is awful definitely need to train there staff. Food was not great either as it literally made me feel ill for days.

Loaded fries really good, can easily fill u up.

This place is amazing. They have so many different items like burgers- The loaded fries are the best. You have to try it. I would totally recommend this place to any one. I’m definitely coming here again.

I tried the food multiple times, it tasted so fresh and flavourful, the original salad is my favourite, the dressing is so good.

Worst food place ever, unless you want to be ill for a week I wouldn’t touch this place. Rude customer service from workers who can’t even speak English.

Wasn’t the best pitta wrap also the wedges was all stuck together and really soggy. Not really happy with how long it took aswell. Overall decent for a late night munch.

Absolutely revolting. My mate got food poisoning, vomited 20 times, had to go to medical centre at 4 in the morning and currently getting an iv drip from a Mexi salad she ate two days ago. Workers refused to let me speak to the manager and when asked compensation for the taxi they refused and said it’s not our issue. Unless you wanna end up on the toilet for 5 days and in hospital, don’t touch this place, wouldn’t feed my dog this food!

Always misses stuff out in deliveries

GET THE LOADED MEXI FRIES RN SO NICE

The food was delicious offering a variety of flavors that satisfied my taste buds and also providing great value for the quality of the dishes. The atmosphere was pleasant, creating a comfortable and enjoyable dining experience.

Me and my friend both have food poisoning we go there for eat last night

I ordered a whole chicken I should say please do not buy that as the chicken was not clean and I found iron thread as in like scrotch bar Very embarrassing and scary moment Please do clean and keep the hygiene I do have the pics

Visited Leicester with some friends and before leaving grabbed something to eat. This place was very busy then again I understand why as the food was excellent. I had some loaded fries and a chicken wrap and my friend have loaded fries and a chicken salad. Great to have fresh chicken instead of friend food and definatly better value then Nando's. Next time in Leicester we will definatly go again.

After spending my order the guy then decides to tell me it’s going to take 15 minutes. Fast food is meant to be fast food I might as well have gone Nando’s or something

Very tasty food and staff people are very friendly delivering food with smile

Ridiculously small portin of chicken on loaded fries, with very little cheese ... basically they sold me chips with sauces for £6. Never again.

Loaded fries are really good, portions have become so small that it does not fill even a baby up. Awful.

Always order the same thing which is loaded fries. Always get the same heat level which is extra hot or their hottest one but it's not hot. Maybe they should update the heat scales for people who like their food hot.

Ordered food via app. Called restaurant for multiple missing items and wrong items! Informed its out of their hand - unhelpful and unapologetic. Food arrived in 42 mins, the food that did arrive, was cold! Poor service. Unfortunately this is not the first time I have had problems with deliveries from them. *avoid at all cost. P.s if you read other reviews - same problems

Serves one of the best loaded fries in town. Good food and always consistent. Good for a quick bite/ take away

Food is tasty. I been there at 4.00pm. My side order was peri peri wedges, but served chips. I told the crew, he said wedges “out of stock” When I order he didn’t say anything abt lack of stock.

The manager is the rudest person I’ve come across, deliberately ignored your order and then denys any responsibility AVOID

Chilli flames it's most beautiful place in city center and it has somany dishes to serve customers and also it give take away and deliver service is also I love rice with chicken it's taste very amazing like my home country and also other dishes are also very taste full

Food was cold, slow service. Rude attitude,

Amazing food, however a long wait time wether it’s croweded or empty and rude staff.

They said that I call to cancel my order which I didn’t . So they cancelled my order and I didn’t get my money back. They are just some thieves.

Ordered a homemade burger meal, was overcooked, the burger buns were drier than the Sahara desert, the whole burger itself tasted like gandhis battered flip flop, really disappointing.

Staff bit rude, don't understand English properly and no sense of talking and behaving

Opening time shown as 11 however staff still haven't opened doors at 11:30 even though they blatantly have seen people waiting outside.

The loaded fries here are the best! Always a go to when I’m in the area!

Ordered by phone food was ready for collection on time as stated. Staff lovely and freindly

Ordered two Quesadillas meal from here service was sort of alright but other than that it’s ridiculous how slow service they provide you! Food was ready in 20 minutes and it wasn’t even piping hot! Place was not even that cleaned no idea how people can even sit and eat their food in Such establishment.

Slow af and poor food after almost a 20 min was

got a mexicana burger meal. my food was not hot, fresh or tasty. fries were cold. my can of Lilt was the highlight. shop is full of sri lankan tamils, dont know if they are new owners but they definitely have no idea what they are doing. HMC certificate no longer display either.

So below average. Best thing about the meal was a can of Fanta :-(

Too much salty, way too much sauce.we ordered chicken rice box. Couldn’t finish.

Food is really expensive and bad. If you decide to eat in they don’t bring the food to the table . The food is tasteless and not worth the price you pay for it

Very coperative staff good teast affordable price I recommended best place

Very Bad experience…The Staff has very bad attitude and behaves like they don’t need customers. Also they consumed too much time to provide food .They told me to wait 2-3 min and gave food after 40 min.and i asked for my food then they told me like “you have to wait…if you don’t want to wait…you can go to another restaurant” Don’t go ever

Worker said 5 min after 5 min another guy said 5 min.no professional

Used to get the 20 strip platter for £13.99. Twice every week. Went last week and its gone up to £20. 46% price hike. This is just robbery.

Chips are amazing love this place my 1st stop when ever I go to train station

Very slow and poor service received. Got loaded fries as a take away. Once opened the box, noticed they hardly there was hardly much chips in there and not much chicken either. For the price paid that is awful and complete rip off. I would have taken it back if opened the box and noticed this in the shop. Please check your food before you leave and complain if you are not getting what you paid for.

The food was okay but the place is not very clean and could do with regular wipe downs. To be honest the hygiene was poor and I wouldn't go back.

They took a bit longer to prepare my order.When the order is ready, they don't tell you unless you ask the staff member.It wasn't even busy but they took long to prepare my order.I love the food they provide.The menu is excellent .

Ordered true uber eats received wrong order when called them back was not helpful spoke to Hemant who was in charge but was not happy with the customer service received just got told that item was not available which was ordered so just sent mozzarella sticks did not call me once to say items was not available

0 star. Horrible Service by restaurant. Placed order through Uber eats for chilli cheese nuggets and received mozzarella sticks. Rang the restaurant, spoke to guy Hemant who said to be in charge of the place and looking after everything thing but surely wasn’t doing his job right with zero customer service and communication totally disregarded. Without even ringing us decided to send of the wrong order and then saying to us once we received and rang them that the nuggets were not available. The reason for giving the wrong order was it was extremely busy and peak hour when we placed order at midnight 23:36. Kept arguing that we can’t do anything can only give it free next time or more. Then 5 minutes later we’re said if we again place order through Deliveroo he would be able to send the nuggets which we’re out of availability when the order was placed. He asked us that u can ring the Uber eats to ask for refund but no customer service to resend the order or taking the accountability of giving out wrong order without even letting the customer being informed once. Really disappointed and unhappy with the service and communication. Not at all recommended.

There is normally a long wait during lunch time.

Really lame, and incredibly slow. A less than average product that took over 25 minutes to prepare. There are far better places available for less money not far away. Dont waste your time and money.

Poor customer service order regularly, staff can barely speak fluent English and food very inconsistent

Awful service and awful food. Try alternative branch (Narborough Rd) for decent food as staff have really let the Granby St go down hill.

The half a chicken is always my go-to lunch, either that or the loaded fries. Decent prices, 20% NHS discount

Awful vegetarian food. I ordered the Veggie Panini which they describe as a 'veggie patty'. It's one of those really nasty mushy cheap things stuffed with tiny carrots and stuff that fast food places try to pass off as food. I'm sure other veggies will know exactly what I mean. Absolutely nasty. Never buying again.

This place is dirty , the most dirty by far. The staff are extremely slow and false. They will make you pay and after that they will tell you that it will take them 15 minutes. Absolutely disgusting. There is anything good about this place

Went in around 12am with a couple of friends after a night out, got the quarter chicken, peri peri chips and drink for £4.99. Great price, but the guy at the till charged me 5.99 when I asked he seemingly knew he’d made the mistake and gave me £1 out of the till straight away. Chicken was great and the sauce even better! No peri peri on the chips and got told we couldn’t sit down and eat at one of the many tables available (most of which filthy anyway). Great tasting food but not happy with hygeine and customer service :/

Good food but wait times are long on busy days

Loaded fries and chicken wraps are best at this place.

Loaded fires had hardly any chicken inside and the portion size was much smaller.

Had the fully loaded chips with a work colleague who absolutely loves this place. I woukd visit again.

If you Iike RAT droppings in your burger this is the place to order from. Vile and disgusting and waited over an hour for this absolute disgrace of a meal. Will be calling environmental health and reporting this as this place should not be in business. I WOULD GIVE ZERO FOR EVERYTHING - customer service/delivery/quality/hygiene… this place is a disgrace!!! STAY WELL AWAY!!!

I used to order with Chilli Flames alot however last few times ive experienced a few problems with them. First time I was missing food and had to go all the way back and recently there was a dead wasp in my food. When i called them to inform them of this they dont understand english and pass the phone on to each other making me repeat myself 5 times. Then when i asked them for a replacement the manager Angie decides to argue with me and only wants to partially replace the meal. On top of that, he wanted me to bring the old food back to him so he can partially replace the food which was ridiculous because I ordered through deliveroo so there was no need for me to leave the house. The end resolution, I sent my husband there as he was nearby the restaurant. The manager after alot of convincing and talking decided to replace the meals. I will NEVER be returning to this chilli flames again.

Food is decent, full of flavour and fantastic value for money.

Food is tasty and prices are reasonable. Recommend to have their specials, may favourite is their loaded fries.

Best goto spot anywhere, never disappoints. Consistent immaculate flavours

The place is good but bit small, the food is delicious & hot 😋😋 come and try testing your tastebuds 🤩🤩

the website looked promising its acc soooo sub standard , the food quality is dead , and trust me , im not even hard to please 😭, the chips were so greasy but not the greasy where u could just blot it and its still nice , it was actually just nasty , and the chicken burger was so unbelievably trash too , I firmed it and ate it because I was so hungry but now I feel sick and im not satisfied at in the slightest . whole meal as a substantial L