Chilli Bean Kitchen in North West Leicestershire

The cafe had a nice atmosphere and pleasant staff. We had the afternoon tea included with an experience. It was a decent amount of food, but a bit of an odd assortment. The sweet items were lovely, with generous jam and cream for the scones. But the savoury options were pretty poor and a bit tasteless (vegetable spring roll, thin sandwiches of processed meat and loads of margarine, a cold cheese pastry).

Me and my mom went to the cafe and had afternoon tea. It was one of the best afternoon teas I have had, you get a lot of choice on the wooden platter. You can also help yourself to tea, coffee, squash and water. The afternoon tea tastes home made and you can tell a lot of care has gone into making it. I would recommend this afternoon tea. I would say it is also value for money. The staff at the cafe are all very welcoming and friendly.

We had the 90 minute walk and afternoon tea experience and can’t recommend this enough. The walk was amazing and the afternoon tea delicious and very filling. Coffee, tea and juice on tap and the vegan and vegetarian teas were superb. Lovely surroundings and attentive and helpful staff. A great way to spend an afternoon for all the family. 5 stars all round!!!

We thoroughly enjoyed our afternoon teas following our walk with the alpacas. Lovely choice of sandwiches, savouries and cakes, beautifully presented by a team of people who enjoyed ensuring their visitor were most satisfied. Excellent finale to our afternoon.

Stopped here for afternoon tea, after walking Douglas the alpaca. The service and food was absolutely delicious. If finished off an already brill experience. Would definitely recommend and would come again. Fab fab fab

Love it lovely walk in the countryside with the alpacas I would recommend this to all ages

Thank you for a really lovely afternoon on our alpaca walk with a delicious afternoon tea. Sally was really helpful and gave us lots of info about the Alpacas.

Amazing pony trekking experience and very cute shop. Absolutely worth booking on. We’re coming back from Nottingham to do a longer trek. Amber was our guide, only 17 loves horses, great with kids and really knows her stuff. Thank you!

Thank you so much for a lovely day and donkey grooming experience. The animals are clearly loved and well looked after, the staff are lovely and the food is great. I can’t fault this place and I hope to visit again someday. 😊

Staff helpful and friendly, animals loved and looked after

It was amazing. Great guide. Lots of information

Went on the horse trekking experience as a birthday present to my mum. We had a fantastic time! Our guide was Megan, she was very friendly and easy to talk to. She put us at ease as we were quite nervous! We rode on Annie and JB, they were lovely horses and we definitely recommend this place.

I was a livery at the alpaca farm for nearly 3 years. In the last year I was there the livery price went up 3 times but the service and state of the livery yard went down. Stables and paddocks never maintained. Any requests made was met with rude nasty responses. I've had horses for 30 years on diy and have never had to put fence posts up or mend electric fence. I also found myself dealing with the club horses because of poor maintenance.

Took my grown up daughter as a birthday surprise to walk their beautiful donkeys. We were lucky enough to meet Dominic and Del and our host keira was fantastic. Keira was very knowledgable in regards to the donkeys and she was so friendly and clearly has a passion for the work that she does. We then went on to visit all the other animals they have there. Could not recommend this experience high enough, staff fantastic, location is stunning and all the animals are just marvellous...

Highly recommend Charnwood Forest Alpacas. Such a fantastic experience to get up close with the alpacas and learn lots of interesting facts on the walk!! Afternoon Tea is the perfect treat afterwards in the Chili Bean restaurant. Thanks to all the staff throughout our morning, great job!!

Alpaca walk was a lovely experience they’re so cute highly recommend! Beth who led our walk was excellent as well. Thank you!

We hired 2 Alpacas to come to our wedding drinks reception as a surprise for our guests. Everyone absolutely loved them and it was a highlight of our day.

The alpacas were such handsome good boys, excellent surprise wedding guests, highly recommend

Loved it, great experience. Staff were lovely, would definitely do it again.

Fantastic and interesting time. Our guide Beth was very good at explaining everything in detail. She put us at ease, our first time with alpacas. Goliath and Dreamer, both seemed to know the ropes well and were well behaved. 90 minute walk was followed by afternoon tea in the Chilli Bean. Staff friendly and well organised. Thanks for a memorable day

We had a brilliant afternoon today with our Alpaca Walk with Afternoon Tea. Thanks to Will our guide, extremely interesting and engaging. Thanks also to our Alpaca's Karma & Saunders for walking us around lol. The afternoon tea at the Chili Bean restuarnat was also lovely and a little different to the normal afternoon tea - much more to my liking and the food was great. A great place to visit!

Best afternoon tea ever. I loved how it was served, what was included and that there was bottomless tea/coffee/squash. My son had one of the Woodford pizzas and thought it was amazing.

Absolutely fantastic the alpacas are so gentle and fabulous I can't praise it enough I could have bought one home and William was brilliant if you want to do something special it's great

Did the 90 min alpaca walk today and it was great ! Really fun and informative - Reef was so nice and chill to walk with !

We found the afternoon tea very disappointing. The sandwiches were quite squashed, there where no sausage rolls, quiche, pork pie, just what looked like the leftovers of a party. We weren't told about tea being self service, so sat waiting for it. Had to get own cutlery and no serviettes. It was a birthday gift so it was difficult to know what to say to the person who gave it.

We came for the donkey walk and then afternoon tea….. cakes, scones, sammich’s fruit, little pastry thingies….absolutely delicious, 10/10

We did an alpaca walk followed by afternoon tea in this charming little cafe Our afternoon tea was absolutely fantastic. Refill coffee & tea available. The cakes were especially delicious Thank you so much for providing such a great experience & excellent service.

I took Mum on the horse riding trek and afternoon tea experience and it was amazing! Neither of us have ever rode a horse before and Emma was lovely. She was patient, warm and welcoming. She made our first experience so great! JayB and Scotty were great characters and beautiful horses! We think we have found our new hobby 🙈 Amazing experience, we both really recommend!

I went to the ashby de la zooch steam rally held in June Big site Lamer and kids petting I don't know what else

Afternoon tea with the walk we helped ourself too tea coffee juices was lovely Omg afternoon tea was so so nice fresh options brill

Lovely day, so much fun, informative guide (Liv). Afternoon tea was lovely as well.

A brilliant afternoon walking alpacas,, Will our guide was a pleasure to be with,calm and informative,followed by a hearty afternoon tea. Highly recommend the experience

It was lovely but you weren't allowed to pet the horses if you didn't pay for riding. Like... They're just standing there. Let us go say hello. The rest of the experience was wonderful though

Had a great time on our alpaca walk. It was very well run and the staff knowledgeable.

Really good experience had a lot of fun doing the alpaca walk! Had afternoon tea in the chilli bean cafe and really enjoyed it! Overall would recommend this to anyone. We will definitely be returning! A big thank you to Karen for taking us round.

Great afternoon out with the family, our guide was friendly and informative and we loved spending time with the alpacas. Only slight downside was i personally feel the alpacas were handled fairly roughly by staff at times which just wasn't needed. Afternoon tea afterwards was fantastic, overall had a lovely time.

Did donkey grooming today , what a fantastic experience, we were looked after by Keira, her knowledge and love for the donkeys was amazing to see. My donkey for an hour was Del he was adorable and so gentle . This was a fantastic experience and lovely friendly place I definitely want to go back was such a therapeutic experience and great also for well-being . Thank you ❤️

Did a donkey walk and got the naughtiest donkey Noddy 🤣 all funny and luckily the tour staff were helpful. The donkeys do go at their own pace, it’s more like they walk you. 😝

My wife Sue had the Alpaca experience gifted to her for her birthday. Today we had a tremendous day highly recommended and our guide Liv was excellent

Amazing place alpaca are beautiful and friendly and so are the staff

Had a great time doing donkey grooming. The guide was very nice and friendly. Had a nice lunch. We always enjoy our experiences here.

We had lovely hack, with two lovely horses. Charlotte was really good and told us all about the different animals on the farm. Thank you Charlotte

Had a great 90 minute alpaca experiance our guide was Molly very knowledgeable. I walked Mario or should I say he walked me they go.at their pace not yours which we where warned about before the walk . Be prepared for some muddy action depending on the weather as it is a working farm will definitely go again

I'll start with the positive, the farm was a working farm in good working farm condition, the ladies at reception were friendly and the girl leading the experience group was knowledgeable and friendly. The not so good.... Booking this was a nightmare, Our experience was cancelled 2 hours before it was due to begin and no refund or discount for our booking (we were offered discount on a return second booking....but I'm not likely to spend more money with charnwood at this point) I understand the alpacas need to be kept safe and some weather may not be suitable, however having gotten my children excited about the experience, and taken time off work to do this, I feel we should have been compensated for the disruption which wasn't our fault. The receptionist never answers the phone if you need to call. During the walk the alpacas choose their own pace which we weren't aware of prior to being on the walk, which means you don't get to walk with your group. This meant my daughter didn't really enjoy her experience as she was on her own a lot. For this reason I don't think 10 years olds should be made to have their own alpaca. The whole ratio of adults to children is off. I did ask (before we arrived) if my daughter could walk with me and share my alpaca as an under 10 with two guide ropes, but was told this wasn't possible as then I'd need another adult for the ratios..(this wasn't possible for me)which makes no sense as this would have been more sensible than having her 12 foot behind me on her own! The experience was so over priced, and their should be a family ticket option. I didn't feel we got £100 worth of activity. This experience is sold as cute lovely animals who like to bond with people, when actually they are just big cute unfriendly sheep, who really don't like people at all. Id recommend for adults only, as it's not worth the cost of taking a family and children will be disappointed that the alpacas aren't that keen on being patted.

Popped in with the grandchildren nice place enjoyed our visit 😀 but please do something about the driveway surface it terrible.

My partner and I had a 90-minute alpaca walk with afternoon tea. The alpacas are really friendly and very well behaved! Liv-our guide was friendly and knowledgeable and explained how to approach the alpacas and walk with them- Leapus and Dorado-were lovely boys and we thoroughly enjoyed our walk with them.The afternoon tea was lovely, special diets are catered for and the vegan afternoon tea was delicious. The staff in the Chilli Bean cafe were very friendly and accommodating. We would definitely recommend this as an activity-in winter time just be sure to wear wellies as it can get muddy in places.

After wanting to go to Charnwood Forest Alpacas for years, my boyfriend surprised me with the Valentine's 'Hooves & Hearts' package. It was everything I expected and more. Prosecco and an alpaca biscuit on arrival and nearly an hour of feeding, cuddling and loving the alpacas! Safe to say, the man was very much 25th best being around these gorgeous guys! The alpacas were so calm and friendly (the food may have helped the last part) that I didn't want to leave. We will 100% be back for more alpaca/donkey fun. Amazing place!

booked a Wowcher 90-minute alpaca walk with afternoon tea, I wanted to recreate some memories I had with my mum who I suddenly lost very suddenly in 22.11.22 so these memories are created with my daughter. I myself had alpaca called karma it’s quite ironic how this happend He decided to not be so calm spat at one of the other alpacas. When I said that wasn’t very nice. He looked at me and spat at me. 😂🤮 We fell out at this point as alpacas pick up your tention. I think he knew he had annoyed me, so I had swapped for a different he was very calm and like to walk at the back. I was still very worried that I get spotted again ha ha but overall day was brilliant my daughter really enjoyed it thank you. Can’t wait to go back in the summer.

Wonderful experience with horse riding and afternoon tea. Charlotte and Evie were amazing supervisor and looked after us in the best way. Our horses ( Scotty and JB - sorry for the misspelling) were properly selected based on the different level of experience between myself and my girlfriend. For sure, we will come back again! Thanks for the lovely experience. Luigi and Susanna

We had a lovely experience walking the alpacas followed by afternoon tea. Glad we decided to wear wellies - very muddy in the fields! It was a very unique experience, our little one loved it. The grown ups also had fun. We can't wait to come back in the summer to see the babies! The only downside to our experience was the entrance to the farm - massive potholes! Gave our car's suspension a proper test. Please sort it out as it isn't the best first impression.

Lovely walk with the alpacas, defiantly be booking again

Today myself and my partner thoroughly enjoyed the 90 minute alap an experience and afternoon tea. Everyone gets their own alpaca to walk with. Followed by a lovely afternoon tea. Staff were friendly and welcoming. A safety talk and explanation of what will happen is done to the group before you head out on the walk. Including a demo alpaca, with instructions on how to walk with them. Alpacas are very tame and friendly, like to be stroked. Bags of feed available at £1 each ( which the alpacas loved)! Wear sensible footwear as very muddy parts along the walk - dependent on weather, I’m sure in the summer it is lovely grass and not sludge. We would definitely recommend this experience to anyone.

Afternoon tea experience booked through groupon, easy to book through website. Well communicated on instruction to what to do and where to go on site, faciletes were really clean. Guides were great, really chatty. Each adult had an Alpecha each, really nice easy pace walk, with a great opporunity for selfies! Afternoon was more than plenty with boxes provided to take home, great value for money!

We'd been wanting to do the alpaca walk for a long time, and we finally had the chance to do it and we loved the experience! The farm is really beautiful and the animals are so cute. The staff is great! We did the 90-minute alpaca walk, took photos and fed them. We learnt new things about alpacas thanks to the guide. We had a great time and would highly recommend it! We hope we'll have the chance to go back there!

A fantastic ’Gem’ set in beautiful country side! There is so much to do, activities including Alpaca & Donkey walking, and pony trekking, all the animals are adorable, and they are very happy, loved & well care for by Jo and her staff, who will make you feel very welcome, they are very helpful and professional team. My husband Scott & I went pony trekking, the ponies we rode were absolute superstars, they were so well behaved & gentle, I rode Bertie so was sweet, a cheeky chappy, and Scott rode Sam, who was a gentle giant. Jo was our guide, she took us on an off road trek around her beautiful estate. The scenery & views were beautiful. There is lovely coffee shop & bar, serving delicious food. We had fabulous day, and we thoroughly recommend it! And we’ll going again soon! Thanks Mrs Laura Walker

Nice place to take the children to walk with the alpacas

What an experience! Firstly wasn't well signposted when we got into the carpark of where to go but got there. On the website it tells you there will be a safety brief and stresses you need to get there 30 mins in advance of your time but we weren't called to get our alpaca until bang on 10:30- which was fine as there were horses and donkeys to look at. Met up with our alpaca- was just me and an 8 year old. We had 2 ropes which was great as she really felt like she was walking the alpaca so that was good. Ground uneven and sometimes muddy but what's expected There was an electric part of the fence which wasn't well signposted warning you and my daughter got a little shock but she was fine. Did mention to staff. Our tour lady Taytum was so lovely! Really knowledgeable and welcomed questions on the alpacas. Can't wait to come back in the summer. Heard the baby alpaca experience is worth it too! We bought a Wowcher which was cheaper

Exceeded our expectations as Bronze made my first time meeting with an Alpaca a treasure. Hubby had Light As A Feather. All the Alpacas are such docile and beautiful beings, and we would not hesitate to return. The walk with the Alpacas takes over 1 hour and is at a leisurely pace with small up hill slopes, followed by down hill, and 2 stop-overs for pictures. There were no signs about buying food for the Alpacas when we checked into the office, and the lady on the desk didn't mention it either, so when half way into the walk we were told we can feed the Alpacas with food we've bought from the shop, we were somewhat disappointed. Our hungry Alpacas were therefore chomping on grass along the walk ways. This is also an equestrian centre so plenty of horses of all sorts (Shetland, Shire, etc) and cute donkeys to admire. Our guide was excellent and she made the walk informative and fun. Afternoon Tea after walking the Alpacas was also lovely albeit the instant coffee was not very nice. The selection on the platter was brilliant, tasty, fresh and the waitresses were very helpful. Squash, tea and instant coffee are bottomless. TIP: Wear hiking boots or other footwear as you will be walking through a working farm with plenty of mud, high grass and poo. TIP: Buy food for your Alpaca when you check in. TIP: The road into the venue is full of potholes and water, so skip the sports car and take an SUV or higher car instead. TIP: If you appreciate coffee buy the Barista at the pub side before you take your table.

Had a great time with the alpacas. Liv was amazing and tought us so much about these amazing creatures. The walk was short and easy so suitable for any age and fitness. We had plenty of time with the alpacas so make sure you buy food. £1 per bag. Now I bought this experience for my sister's birthday with a woucher voucher and this came with afternoon tea. Judging by other reviews I think we went when the normal chef /cook was off as it was just awful. Everything was stale and the sandwiches were nearly empty. Instant coffee was served. Yuk!!! I had to order a proper coffee from the bar at extra cost. I'm used to these teas being indulgent and fancy but this was just not the case and had to leave most of it. I'd would swere this and order off menu instead if you're wanting indulgence. But like I said, we may have just been unlucky. I'm not usually a fussy person but I felt disappointed. However I must stress... the alpaca walk was amazing and so much fun.

Loved everything about this place. We did a horse riding trek with an afternoon tea. Would definitely recommend 😊 the afternoon tea is lovely.

what a lovely way to spend a sunday morning!! it was an amazing experience hosted by some lovely people! the alpacas were ridiculously cute and looked after really well :) we will definitely be back soon, we loved it!

We booked the Alpaca walk with afternoon tea. Great time with our guide Liv, she really knows her stuff and this shows throughout the walk.

90 minute alpaca walk was great! Guide Will was a fountain of knowledge and very friendly, and the alpacas were soft, mischievous, adorable, and brought good vibes to a grey day. Got to see pigs, goats and donkeys as well. Top quality afternoon out and got some fun pictures too!

Lovely staff and better alpacas

We had the most incredible morning walking the alpacas. All the staff were very friendly and extremely helpful. Will, our guide, was great fun, and really knowledgeable about the alpacas. We had an afternoon tea also, which was great. We would definitely recommend this and can’t wait to go back.

We booked Charnwood Forest Alpacas for our wedding day and would happily recommend. They turned up at the requested time and the handler was friendly, knowledgeable and happy to answer any questions. Most importantly, it was clear the alpaca's safety was priority at all times but they seemed calm, well looked after and happy to pose for photos with guests. They provided a great memorable experience on our wedding day - thank you!

Only went for a walk around and to sample the coffee. The restaurant looks nice and there were plenty of people there horse riding and walking the Alpacas. Additional comment: The three stars is more down to us than the business as we only did the farm walk and had a coffee, and therefore can't comment on the rest of the facilities. We have bought a voucher to go back for an Alpaca walk and probably have breakfast too, so I'm sure I will amend it afterwards.

We loved the walk with the alpacas. Also the afternoon tea.

Had a lovely couple of hours having coffee and cake and then did the farm walk.

Had the BEST time even though the weather wasn't too great. The 'walker' (I think Olivia) was fabulous and well-informed, we learned so much about the Alpacas during our walk. My origional visit I booked through Groupon and have already booked again to feed the Chia 😊

Right from the start, from introducing the Alpacas and giving brief about the walk, and to the 90 minutes walking experience and finally to the afternoon tea everything was perfect. My daughter loved every minute of it and Olivia was a super awesome host and of course the boys called "Sticky" and "Bells and whistles". The Alpacas are the kindest and the coolest creatures and we enjoyed knowing them closely. Highly recommended this place for anyone who loves nature and animals.

Had the most amazing time walking the alpacas !! Alpacas are extremely friendly and well looked after, it is very clear that the staff have a passion for working there. We had Olivia guiding us on our walk and she was brilliant, very knowledgeable, helpful and friendly. 100% would recommend and can’t wait to visit again soon

Great experience and cafe lovely

Lovely day out, the alpacas are adorable ❤️

Fab experience. Beth was fabulous - especially it being her first guided walk. Was great to get up close with the Alpacas, and learned quite a bit I didn't know. We were lucky and got a dry sunny day - can imagine the walk would be a struggle in the mud. We had an afternoon tea booked in the Chilli Bean afterwards, it was nice, although some of it was clearly defrosted items - would prefer fresh. Kids meal seemed to be good value.

Me and my partner was giving this as a Christmas present for us both. It was absolutely excellent. We went today for a 2pm walk, was ready to start dead on 2 and didn’t come out until about 3:30/3:40. I am a very very anxious person and was really anxious at first but our guide Olivia was absolutely awesome and the alpacas are such nice and caring animals, also very looked after! Would definitely recommend 10/10

Definitely coming here again! The views were amazing, the walk was brilliant and very informative. Loved walking an Alpaca and the find was very nice

I has had a private horse riding lesson on Sunday and it was a very lovely experience. The instructor was very kind and professional and the all time was so great.

Absolutely amazing experience. Lovely weather for walking with the alpacas. Highly recommend.

Fantastic walk for my birthday treat. Love these alpacas. I walked Duvet Day. Such a friendly fellow 🦙 Our guide was very informative and I would thoroughly recommend this experience.

Beautiful farm with experiences for all. Our experience guide, Olivia was brilliant - very knowledgeable about each of the individual alpacas whilst also providing interesting facts throughout. The animals are all clearly well cared for and I hope to go back again soon to try another experience!

Fantastic 50th birthday present courtesy of my sister. The alpacas were lovely and I learned so much about them on the 90 minute walk, from the guide taking us round. Highly recommend

What a fab afternoon taking these cuties for a walk in the sunshine! Will was very informative and both myself and my husband learnt so much about alpacas. Lots of smiles all round! We will definitely recommend this to friends and family !🥰

Having checked opening times via website and Facebook I took my mum for lunch to find the cafe is no longer open on Fridays. The whole place was scruffy and unkempt, yard unswept and no staff to speak to.

Really good fun, something different and relaxing! 🤔 Helps if you like being with animals though!

Had an amazing time horse riding and feeding some alpacas, drove down from Liverpool, definitely worth the trip ! The guide we had for the horse riding was great if I remember correctly her name was Megan but I'd come back just for the service we received, the shop lady was also lovely, the friendly service really made the whole experience :) highly recommend visiting !

Fantastic place for some relaxing time with them brilliant alpacas. I'm animal mad so, perfect morning for me. Highly recommended

Came to do the Alpaca walk with my partner and it was one of the best things I’ve done. All the staff were super friendly, the chap who was our guide on the walk was amazing, told us so many facts about alpacas! The afternoon tea was very delicious too and a very selection of sweet and savory was given I enjoyed it so much I rebooked tickets to go again with my mother and sister 😁

A lovely experience walking the alpacas around the farm. Lots of opportunities for photos and cuddles with alpacas. Suitable for children and adults alike!

Whilst I didn't personally do a "walk", my partner and my sister did.....and they loved it!! They walked the alpacas and are already saying they'd love to do it again!! The walk lasts 90 minutes in total. Part way around there's an opportunity to stop and feed the one you're walking....so try and remember to buy some feed when you arrive at the check in desk. A bag of feed is £1, and just adds to the experience.

Wonderful family friendly experience! Alpacas were docile and friendly with everyone, just don't show them you have treats or they'll swarm you. Highly recommend ages 3-4+, the walk is about 90 minutes and you'll need two hands on your alpacas lead at all times. So if your child decides they're done halfway through, like mine did, then you'll have hand the alpaca off to someone else. Staff were super helpful the entire time and would stop the group if anyone got behind. We booked with the afternoon tea afterwards. Food was absolutely wonderful.

Came today to do the Alpaca Walk and afternoon tea for my sons 12th birthday, what an amazing experience we all thoroughly enjoyed it. The staff are really informative and Really friendly, especially the young guy who did the walk sorry didn't get your name. You get a briefing before you start the walk, and you get to see the amazing Alpaca smile before you start. All the alpacas have lots of character, you get to feed them and bond with them. It was such a lovely experience!😁 And to top it off a nice spot of afternoon tea at the chilli Bean, Thank you so much for an amazing family experience. 🥰

Absolutely amazing, did the alpaca walking experience today with florence who was very friendly and did an amazing job , i had hurricane the alpaca who was very good and well behaved 🥰 defo coming again !

Walk with alpaca, great for children and adults

What a wonderful afternoon we have had. Olivia our guide was absolutely fantastic, and what a lovely experience walking with the alpacas. I have to say, I’m sure mine kissed me at the end as an apology for making me run most of the way around. Thank you a great time

Wspaniałe miejsce na wycieczkę do alpak czy przejażdżkę na koniu.

Bit muddy but afternoon tea was lovely

Hubby brought as a surprise, really enjoyed walking the alpacas and afternoon tea experience, really lovely place, Staff very friendly, my only one gripe is they shut the shop while people were still there, I wanted to purchase something and couldn't... The shop to me is the last place that should shut, but will still be booking to go back in the summer 😊😊

We call in for coffee and breakfast most weeks. Haven't tried lunch yet but it's such a welcoming place I'm sure we will. We always visit the animals first, then have a drink. The staff are delightful, so welcoming. It's a great place.

Lovely friendly animals. Good length of walk and the experience with the alpacas was enjoyable. You may not be able to walk near your family/friends as the alpacas choose where they want to walk in the herd. The alpacas must be well looked after as they are very friendly. Will did our tour, he was nice and gave some interesting facts and took pictures for people. You have to buy your own alpaca feed as this is not included in the 90min walk experience. The let down was the whole experience was the logistics/staff. We were told to arrive at least 30mins prior to our walk, to check in and attend the safety briefing. We arrived at 13:20 for our 14:00 walk. Our safety briefing did not commence until 14:05, the experience ended at 15:25 (80mins total). Normally, I would not be so pedantic, but, we had attended the previous week for a 13:30 walk. On that occasion, we arrived at 13:30. I had attempted to call ahead during our journey as traffic had meant that our hour long journey increased by an extra 20 mins but was not able to get through. On arrival which was 13:30, we could not find anyone, or any clear signage we walked through and saw a group, so we tagged on to the safety briefing at 13:32. We were then approached by Will, who advised us that as we were late we could not join the group and we would not get to have our alpaca experience. He used the word "unfortunately" in every sentence, which wasn't helpful, but, unfortunately became patronising and annoying. We asked if there was any chance we could have the first minute of the briefing recapping, or sign a waiver, or join a later your if there was space. He got a colleague, Frankie, to come and talk to us. We had about 15-20mins of discussion about the fact there insurance would be invalid because we missed the start of the safety briefing and that they have a zero tolerance on lateness and won't refund or rearrange, by then, the group left with the alpacas. I explained we had been emailed to rearrange our original time of 14:00 to 13:30 as they chose to cancel that tour, so we had arrived for 13:30. Again, we were just told if you don't check in between 15-30mins before your experience time, you are late and can't do the experience. Eventually, Frankie agreed to rearrange us to the following week. Which was inconvenient but we accepted it as a reasonable resolution, and to be fair, by this point if would have been difficult to enjoy staying at Charnwood Forest Alpacas due to how unreasonable and unhelpful the staff were. So, we were turned away and initially offered to reimbursement or rescheduling because we joined a safety briefing 2mins late, only to then attend the next week and the briefing started 5mins late! I even went back to the check in point just before 14:00 because I couldn't understand why ours hadn't begun. We had even mistakenly joined the 13:30 briefing as that was late too. We weren't able to join that because it wasn't our slot, even though there were spaces available. Then, during our tour, an extra person was allowed to join the group, just by chance, because someone else had cancelled. I think that the staff seriously need to get there policies lined up. Very hostile when we were 2mins late on the previous week, and then doing the complete opposite to everything they had told us and running late for us! Also, they cut the walk short by 10mins. Lovely alpacas and other animals too, but I would not go to this farm again and I would not recommend it either. I would go to J&J alpacas or somewhere else. This wasn't worth the drama.