Cherry Hill Cafe in Middlesbrough

We have been to this cafe several times, however we will not be back. All we wanted was a tea and coffee with a nice cake. The slices of cake were so small and tasteless and expensive. We saw plates of food left on tables. The chips looked disgusting, I would say they had been cooked in oil that needed changing. The place was a mess. The few staff were pleasant enough. Won't be back.

Went with friends for lunch but the prices are now so ridiculous, an egg mayonnaise sandwich was £8.50! and they have even stopped putting prices on the cakes which doesn't bode well. We decided to forego lunch and have scones and coffee, not that these are cheap. Scones are now £3.60 and the butter, and jam if you are having a fruit scone, are doled out at the till. 2 small wrapped butter pats and a plastic pocket jam. One of my friends asked for one extra butter and was charged 12p. The scones were OK if a bit overcooked and the cheese scone was a very peculiar shade of orange and did not taste very 'cheesy. This used to be a lovely place to meet and enjoy a lunch or snack but there are so many lovely cafes in the area that serve good food at more reasonable prices that our visits here will now cease.

I have been a loyal customer to Cherry Hill for the last 5 years and it seriously has gone downhill! The garden centre has gotten so quiet every time I am there now and I’m not surprised why. Starting from the staff members to the staff making you feel like the day is done at 2pm. Closing the conservatory in the afternoon is a joke, cleaning it and not allowing people to use the toilet?! My 6 year old needed a wee and the staff member said no to him using the loo inside? That we had to walk to the front of the store? They start cleaning the area when you are in the middle of eating your food as if you need to get out it is ridiculous. There is no other way I can explain this as I don’t know the ladies name but the older staff member with blonde hair is so miserable and moody. Never smiles and is extremely rude. She always looks so hard done by just don’t work there if you hate it so much. Makes customers feel so uncomfortable!! The only reason we go is so my son can play out. Would never recommend to anyone.

Arrived at 2.30 pm with my elderly grandparents it was very hot inside and sunny outside however the conservatory part was lovely and cool we went to sit down and were very abruptly and rudely told we were not allowed to by a young man as he was cleaning up and it was shut!!! I politely said it was very hot inside and too sunny outside and there were lots and lots Infact nearly every table empty could we just use one away from where he was cleaning but he said no !! How absolutely ridiculous is this? What an awful attitude to take towards the elderly and to start cleaning halfway through the day! Never again will I go to such a hostile place!

The staff were pleasant and helpful. I needed gluten-free and they were very friendly and accommodating. I am looking forward to going again.

Just about OK but not certainly a long way from great. It seems the cafe is more of a money spinner than the nursery itself. Staff were just about interested in what was going on.

Staff are literally watching you like a hawk it’s uncomfortable. We bought 3 cakes and 2 coffees on Sunday sat outside. I literally pulled out my 3 year olds drink from home when a lady shouted over you will have to put that away if it was not purchased here. I’m sorry but I’ve just spent over £15, and you’re whining about a drink I’ve brought from home. I’m not going to purchase a drink for no reason when I have one in my bag. She also told someone else off that was sat outside. I hope she sees this review because when she disappeared he had the full thing anyway and a snack.

We had cheese toastie and what pretended to be a coronation chicken panini. The coronation chicken had never visited any curry flavouring recently. The toastie was made with the cheapest cheese and to add insult the cheapest salad ice berg lettuce was used for the salad I noticed most people were having drinks and avoiding the menu food, obviousy the customers had taste which we certainly did not experience. I was astonished at the price of this appallingly food. Surely you could do better Needless to say we will never be back You should be ashamed to call this a cafe It could be good ,have a think wake up to the possibilities don't take customers for granted

We arrived early to allow our two three-year old grandchildren to play in the outdoor play area, prior to purchasing our planned lunch for four. After purchasing two coffees we sat at a table close to the play area to observe the children. We were the only two adults and the only two children present in the whole area. I then heard one of the children say ‘I’m bored now.’ To distract, I called to ask the children if they would like some sweeties. Both happily ran to sit at our table and I passed them each a tiny 12 gram packet of healthy sweets of reconstituted fruit. It was my intention to distract with the fruit sweets for two minutes and then send them back to play and allow us to enjoy our coffees in peace. I was then shocked to hear a female shout across the seating area that if the sweets were not purchased from the premises, then the children couldn’t have them. I turned to see a staff member sweeping out a hut. I said ‘it’s sweeties and they are only three years old!’ Once again, she shouted across to us, if they were not purchased from the premises, they could not have them. I actually said to the children ‘I’m sorry but you have to give them back to Nana, the lady won’t let you have them.’ Despite hearing this, she went on sweeping. Fortunately on this occasion both children complied and handed them back. Perhaps on another day there could have been tantrums. They are only three years old. Whilst I fully respect all businesses wish/state for patrons to only eat food purchased on the premises, to stop three year olds from having sweets is ridiculous and extremely mean. We went on to purchase our lunch for four, including two further coffees but the morning was spoiled. Management clearly need to refresh their staff training in respect of customer service.

Visited the cafe today and after ordring drinks we asked for an extra plate as the scone we bought was far too large for one person to our utter amazement we were told we would be charged for the extra plate we stood shocked and gobsmacked to put it mildly if the drinks hadnt been given I would have politely told the girl where to put the scone in all my life Ive never come across such a stupid ruling if they made the scones the size they should have been we would have bought two and got two plates The place was cluttered with un clean dishes that should have been cleared and in need of good cleaning especially in this time with covid rising yet again .Would I revisit this place in the further definitely no and service was appalling.

Not a great experience. The cafe was dirty, lots of food on the floor and tables full of pots. We were a group of 3 adults and 4 children so needed a larger table. We found one but had to clear it ourselves. The staff were not particularly friendly and one lady was quite rude. Won’t return here.

Sorry I have never used the cafe. I just wanted to applaud this place for there effort on the Christmas walk through, it is beautiful and you go to so much effort. Booking required to avoid disappointment, only £3. Magical experience highly recommend.

Just got back having afternoon tea it wasn’t very nice for the price we paid 26 pound for two the sarnies were just ok but the scones were terrible hard as rock who’s the person that makes them they want sacking dry big tasteless horrible cream was out of a can we left the salad cakes were awefull too we won’t be coming back I’ve had much better than that I do scones and give them to all my neighbours and they love them no more to say

£35 for a ‘quick bite’ for a family of 3 (the baby only got a egg sandwich) at a garden centre is horrendous. If the food came and was of a high standard; we could live with that, but overcooked hollow chips, pie with 3 inches of pastry and a sad looking egg sausage and chips Won’t be returning

Avoid at all costs! After reading previous reviews it appears I am not the first to experience extremely rude staff. Embarrassing me in front of a very busy cafe for feeding my 15 month old daughter a tiny home made sandwich after spending nearly £40 on food and drink from the cafe. I mentioned she has allergies and i was told as they cater for that I can't take my own food in and there are signs all over to this affect. Which there isn't. Refused to refund me so I could leave and feed my daughter outside. I asked if i could breast feed as i didn't purchase the milk from there and i was assured that would be ok...yes thats how pathetic it got. My first time eating in this cafe and definitely my last. Over priced and miserable staff, heard staff being rude to other customers as well and refusing to make toast for someone just because it was 10 minutes after 12. The cafe needs to cater better to families with young children, or maybe employ some staff with some actual care and manners. Left a bad feeling on our day out, shame.

Oh dear, took my aged father for breakfast which is served until 12pm. It was 11.45 and they refused to do a tea cake as breakfast was finished. Such miserable staff, their reputation is going to go down if they don’t employ staff with some customer service and really just basic friendly faces.

Cafe seating is huge far too many seats i think and i wouldn’t have thought ever be full capacity but with covid plenty of space between others,decent comfy seating inside and out and a nice clean inviting environment though front of house is very small ,staff pleasant today and food plenty but pricey and the scones are huge and fill you up,not bad menu,nice toilets . Good atmosphere.younger staff were quick to clear tables.was approaching lunch time and getting busier,someone dressed up in gorilla suit and scaring kids and mine and we moved seats as my daughter has anxiety issues .lovely sunny day and enjoyed.would call again

Although the food was very expensive, it was enjoyable. Tuna mayo jacket potato was really good, though granted, can't go far wrong. The cakes looked delicious with a good selection. Also provided a pot of hot water to go with our tea for two. However when asked for another pot of hot water we were told that we have to queue up again. Staff were curt and unhelpful which is a shame as it let the experience down.

Visited today with my mother and grandchildren excellent service as normal, happy friendly staff,kids went on the crazy golf that they loved playing, then had a walk around the garden centre 😀love this place keep up the good work

Went for morning coffee and snack with 2 friends who had not been before we told them it was nice we ordered 3 corned beef pie slices and drinks the crust was about 3 inches thick and to much to eat so we only eat corned beef was a expensive unsatisfied morning coffee I don’t think my friends will be going back the garden centre we had no problems was nice but food needs looking at

We visited the cafe 14/06 and got coffees, scones and some food for the kids. The scones were lovely and were huge. Our children loved playing in the park and the outside is beautiful and is a sun trap. I see comments about the staff but we had no issues the girls were lovely and cheerful. Well done to the team in these hard times.

I visited today with my family. The staff were very unhelpful and did not make you feel welcome at all. My 5 year old son was wanting some toast so I asked if they could make me a couple of slices. After all how easy is toast. They refused as it was after breakfast hours. I explained it was the same as the toasties they made. In the end I had to pay £7.25 for 2 slices of toast.Our other food we ordered took a very long time and was tasteless. The staff seem very miserable and they are very unhelpful.The main one who had an attitude problem was a lady called Shelly.I think you should maybe change your job as you are clearly unhappy and not helpful at all.The customers in the que behind me could not believe how I was treated.Absolutely disgusting service.

Visited yesterday and was disappointed with the food - expensive for a toasted sandwich and panini (especially when we've visited somewhere else today that was far more reasonable and better quality ingredients).

Called for lunch yesterday and managed to get a wooden but outside as it was starting to drizzle. Sandwiches are pre made and wrapped in cling film, bread was dry and I could taste cheap margarine, you would have thought given the price they would at least use butter.The salad on the plate was brown and wilted and the cucumber actually tasted rotten. We shared a portion of chips, dark brown and burnt. 2 sandwiches, a portion of chips and a tea and coffee £22 certainly not cheap but deffo not good quality, won't be rushing to return.

Lovely food,friendly and good service from Kelly and all the staff. Followed guidelines for COVID-19

Nice little visit on Saturday 😃under the COVID restrictions the manager and staff took there time to explain seating arrangements, excellent service and quality food, my favourite little cafe keep up the good work

My family and I visited the cafe for lunch, and it was still the same mediocre service, but eye watering prices! You would think paying £8.00 for a panini, the service would compensate but it just doesn’t! The staff are constantly meaning about the place, customers and my advice would be, if you don’t like where you work, do so thing about it! The cakes are far too overpriced, in fact everything is! Not a great experience and won’t be going back fir a while!

Went today for a bite to eat. I understand the pressures of Co-vid 19 and the eat out to help out scheme bringing in more people but it does not excuse rude staff. We felt like cattle being rushed and made to feel stupid for asking a question about the cakes. Once things get back to "normal" cherry hill cafe will need to rely on regular customers and they will have one less after today.

We just had sandwiches as there was an hours wait for hot food.They were awful, stale bread, mine tasted like fish even though it was chicken. And £7.25 each! How expensive for just a sandwich with a bit of salad. Definitely wouldn't eat there again

We haven’t been here for a while with the current situation and was pleasantly surprised with the cafe and new measures,all staff helpful and showed us to our table and gave us menu,ordered food and all delicious and service good and professional,decent choice menu but some are a bit pricey on there.loads of seating inside and out and i love the new kids play park and crazy golf a great addition.bought some items from garden centre so enjoyed a couple of hours or so here.will be back.

Pie is heated in microwave therefore the crust is not good, will not return.because of this, a little time taken in prep would make a big difference with my review

We went to this garden centre to find some items that we wanted. Once we’d had a look around the shop we were ready for a cuppa and a snack. As my sister is Caeliac she cannot have wheat, there were some large cakes and a couple were suitable for her. It was stale but she said that’s the problem with baking gluten free cakes, they go stale very quickly. They need to make smaller cutting cakes so that they stay fresh. I didn’t have a piece of cake as I thought they looked rather dry. This place isn’t cheap but the staff were excellent and if they improve the cakes and have a smaller selection it will be much better.

I popped in with my girlfriend for a drink and some cake. I have a cream scone and a pot of tea. The scone was massive the jam lovely. I’m from DEVON and it wasn’t clotted cream but it was still a lovely cream scone. Very friendly staff, prompt service and a large selection of cakes on offer including those for people with allergies. I will be back to taste more cake

We visited one afternoon after Christmas for a family catch up - 3 coffees each and 3 hours later! plus slices of cake! But we did not feel at all rushed by staff, even as they were getting ready to close!My parents like it here as lots of comfy couches/arm chairs and cosy little nooks to sit in - although you do need to be in the main area near the radiators as the conservatory type extension in the back is freezing in winter!! People were sat through there with their coats on! although there was plenty of space in main cafe area.We think the cafe excellent value compared to other nearby garden centres and the portions of cake etc are also large and scones are ginormous. Service is fast and friendly, although it did take 5 minutes for the staff to check the ingredients of one of the cakes, it was appreciated that they went to the effort due to my allergies.The toilets are warm, very spacious, clean and modern. We will return.

Went for breakfast, ordered 2 lattes and 2 bacon sandwiches. Lattes were small and only half filled, the place was almost empty but it still took 20 minutes for the sandwiches to arrive, not brilliant, there are a couple of other garden centre restaurants within a five minute drive so will probably try those in future.

We took our grandson to see the Christmas lights etc, he loved it and spent a few hours there.The cafe was very busy and I had to queue for 15 minutes or more but when I got served the coffee and tea was very nice, in large mugs, a packet of quavers, fruit shoot and two very large cheee scones, £11.Not bad at all, the only thing I would suggest is a bigger serving area in the cafe

This was our very first time at cherry hill cafe and we loved it, yes it was a bit chaotic but hey it’s Christmas where isn’t it chaotic this time of year, we will definitely be coming back because it gets you into the Christmas spirit with it’s fantastic Christmas display and there’s so much to see from decorations to lights to ornaments everything you can shake a stick at beautiful displays that really put you in the Christmas mood but most of all it fills your mind with great ideas, I’ve seen the reviews on here and think these people need to get a grip and ignore the queues and delays to the cafe because isn’t that expected when your seriously busy at Christmas, for example the metro centre is huge but at Christmas time there car park is massive but can you find a place no you can’t can you find a place for lunch no you can’t because they are all full so come people if your all going to converge on cherry hill cafe all at once then expect no car park spaces and cafe delays see you next year cherry hill and keep up the work

Great family fun and enough to entertain the family if all ages. Good walk around with lots of visuals and things to see. Enjoyed the reindeer at the end.

Had a magical time at Cherry Hill garden centre with our grandson Teddy. We had taken Teddy to see Santa Claus and what a treat he had.Santa was a real star, and definitely had a way with little ones. I could have cried with happiness at Teddys face when his christmas present fell down the chimney !!Thank you Santa and his little elf helper. We'll be back next year for sure.Highly recommended

Lovely Garden Centre, quite open so wrap up warm. Decorated so nice for Christmas with lovely Festive walk and real Reindeers where they are collecting for Mind which is such a lovely idea. We were planning on having lunch but although it wasn't that busy in the shop the restaurant was heaving. It was a wed lunchtime and it was packed, they are lots of seats but they all seemed full with long queues for food.Do meals, cakes, panini's and sandwiches about £6 for sandwich or Panini.

Been several times in the past and coffee, cakes and sandwiches were lovely. But, as they have the xmas walk on, it's chaos.

The coffee was ok but the cafe was a shambles,along with many other people had to move trays of cups and played to make room for our drinks.These were putting people off from sitting down,to make it worse staff were walking past going back to the counter empty hsnded..This was observed for at least 30min

I live locally so have been to this Cafe many times. It has recently expanded with more tables, outside play area etc. But this I think is the problem- it struggles to cope with the volume of customers. Myself and friends waited over 30mins for x2 sausage buns and egg on toast. When it arrived it was stone cold. Refunded my noney and left without eating.Staff members wander round with food trying to locate customers all the time food is getting cold. Time for a better system I think. Wont be returning for a while.

Called here Yesterday. Haven’t been for years and keep passing on the way to Stokesley so we though we would call in

As usual Cherry hill did not disappoint. A great

Visited here for breakfast this week with friends. Pleasant surroundings although very cold as there is access to the attractive outdoor play area directly from the cafe area and the door was almost constantly open. Food ingredients seemed to be good quality but were served up rather greasy. Quite expensive so I would have expected better, and better service. My coffee was cold by the time the food arrived and, when I asked our server if the coffee could have a heat up he seemed baffled, but after clarifying he took it away and microwaved it! I'm sure this cafe could do so much better with a little effort.

We visited on a Saturday when they had a Halloween walk on so it was busy. We had to wait in a long queue to be served. They stated the wait would be 30minutes for food but it was actually much quicker than this. However, when our food came out, it was cold. The cheese hadn’t melted as it was described because of this ‘a chicken melt’ and the panini wasn’t toasted. If it was cheap I wouldn’t mind as much but when it’s £6.25, I’d expect far better. Service really poor. Would never go back. I’d recommend going to the pub just near here.

We stopped here for coffee and cake and were not disappointed with the food but the service left a little to be desired.

Not been here for a couple of months but brought the grandkids not realising there is now a play area the kids loved it and the staff so helpful top quality food 😀would highly recommend to people 😀

Visited with family 10 of us 3 vegans and 2 vegetarians We checked the website before visit It clearly said caters for vegan and to be fair there was a vegan cake althought it was really not nice and was not eaten Food choice was jacket potato or chips and beans well anywhere could supply this it does not make your cafe vegan My daughter would usually get a vegan breakfast but not even a veggie breakfast available the meat breakfast was not good cheapest sausages bacon soft tasteless and covered in carbon off whatever cooking facility that had been used The staff were pleasent and helpful cleared the table and moved another one in for us to accommodate the large group It's a shame as this is a lovely venue for a meetup buy sadly we won't return untill the food is considerably improved

We haven't been to CH for quite a few weeks due to the school holidays but caved into our need for cake and visited last week. I'm horrified.

Food cold. Tables dirty. If like let you know my experience with a particular member of staff but TripAdvisor didn't allow it. Suffice to say I won't be back.

The staff are fantastic and looked after me very well. My only worry was that the staff serving food and beverages are also cleaning the toilets and going back to serve. I would have thought this establishment would have cleaners etc to do this not the food and beverage people.

This is my husband and I favourite garden centre cafe, it’s has a great selection of food, cakes, scones and a variety of teas. Staff are friendly and there is lots of space, child and dog friendly too.

Took my daughter for a treat to have cake and a drink. Cake was so dry. Took the lemon one back and the staff member swapped it without fuss and gave me choice of any other cake, the next one, a Victoria sponge, was just as bad.

When ever I have been here it is always busy and is well known by locals as a place to meet. There is a large menu which has a good selection but you do need to wait a little tome for food to arrive at your table. It’s nice and clean inside with toilets now also inside the cafe.

How things have changed since my last visit! Things seem chaotically managed now, we had to wait ages in a short queue before been served and the meal was cold.

We visited the cafe after having a walk around the garden centre. They had a nice choice of snacks and full meals all cooked fresh to order. They had a good selection of cakes scones etc to suit all tastes. The service was good and staff were friendly. We sat in the new refurbished conservatory looking out on the new outside seating area with a clear view of the new childrens play area.

Called in for a coffee really, after looking at the menu and not being able to resist. It was lunch time after all. We had the roast ham chips and egg. They looked horrible but tasted scrumptious.

Lovely food piping hot and didn't have to wait long for it ,friendly pleasant staff .cakes looked delicious but was too full to eat one there so bought some raspberry and prosseco cheesecake to take home with us

Had two vouchers for afternoon tea. Plenty to eat. 3 people shared, all excellent, plenty of tea, sandwiches, cream scones and jam. very tasty cakes. Also crisps, beetroot salad and a plain salad.

Busy when we called in for a quick lunch. I had an all day breakfast, my wife a jacket potato. The food was ok if a bit on the expensive side. As usual what let the breakfast down was the quality of the sausage, a few extra pence spent on the sausage would make a vast difference. The coffee was good and the staff were fantastic.

The setting is lovely and a lot of work has been done on the seating areas. However the customer service leaves a lot to be desired. I ordered crumpets which did not arrive, when we complained the staff toasted some more and then brought a double order to us. There are many poor reviews on this site and these haven’t been responded to by the management. It would be good to see them putting in some training to raise standards.

Visited today for the the first time as was recommended by friends,and I was not disappointed,friendly staff ,excellent customer service ,totally enjoyed our meals 😀will definitely be coming back again sooner rather than later,would highly recommend to other people 👍👍👍

Food was cold and not very tasty , asked to have it taken back and warmed ( this being a toasty ) and was spoken to like a bad mannered child , when the food eventually came back it was warmer but not by much , couldn’t be bothered making a fuss and left it as it was apparent I’d be talked to like a child ones more. On the way out with friends there was no friendly goodbye like many other cafes do to all their customers but instead a glare of the Young girl that served us , appears the management speak to their staff like children to like we heard several times while sat in there. Won’t be returning. Wouldn’t recommend. Avoid unless you want to be spoken to like a naughty child.

Cold food, burnt chips and the pastry on the quiche was like leather. The cafe was far too hot they need air con. Asked if they could clean the dirty table so we could use it ..... the guy comes and takes away the dirty plates leaving other used pots/rubbish so I had to ask him again, he took the rubbish and left a dirty table so I had to ask again ... he wiped the table and covered the seats with the crumbs SUCH ENTHUSIASM! Certainly would not recommend or return.

lovely setting but very expensive for a Cafe ! Over priced for what you got even if it was nice make sure you take your card to pay at till nearly had a heart attack!!!!!

Went to meet some friends in cafe had a cake and a coffee so expensive and nothing special won't be rushing back

I had visited here before but just for coffee and was determined to go back. I am so glad that I did. my friend is a vegetarian and ordered the Mediterranean Quiche and she loved it. Hubby the Shepherds Pie and myself the Quiche Lorraine. The meals were very filling and cooked beautifully. No room for gorgeous cake, however next time and it will be difficult to choose. The scones were enormous. Yes the tables were not being cleared as quickly as they should have been and they are renovating, however this did not dampen our enjoyment. We will certainly be making this a regular visit.

I meet every Friday with a dear Friend and as the weather was so awful last week, on my suggestion we opted to visit here. Now it is a few years since I had been, my friend had never been.

Often call in for a bite to eat and a coffee. Whilst the prices may be a little more expensive than the competition the portions are much larger and the staff friendly, especially the lovely young man who is the cafe manager.

We are regulars here. Cannot fault food, I had a panini and chips the other day, portion so large couldnt finish it. The cake portions are huge too but cant resist lol. Staff friendly, I used to work in a cafe and its a hard job would never do that again. Toilets not so good but think they are doing new ones.

Due to not being able to reply to the manager, this is the reply. After writing a recent review based on the attitude of the manager and how he approached us in an unacceptable manner over giving the dog a bit of cheese, BY HAND in the cafe. To which we said if he approached us in a polite manner it would not have bothered us. To then get a reply accussing of feeding the dog off their plates, which was not mentioned at the time of the complaint. Absolutely disgusting that we are accused of feeding the dog from the cutlery and crockery. We do not feed the dog off our own, never mind anyone elses! When you approached us their was no mention of this accusation. You should know your facts before approaching a paying customer and degrading them in person and on a honest review. If you have CCTV in your cafe check it please, as we dont stand for this type of accusation.

Came last week for lunch all 3 of us had Corned beef stew which was absolutely delicious and very hot decided to return this week ordered 2 buns 1 with chicken/bacon and BBQ sauce complete with salad 1 with pork and apple served with chips, They were both huge so ate chicken bun, which was warm, between us and brought other bun home with us. Staff are all very friendly and efficient particularly the Manager Jason who was making sure tables were quickly cleaned as well as orders processed as soon as possible. The cafe and surrounding area are in the process of renovation so fewer tables available. He also provided us with take out container for our food, so impressed with everything bought a take out scone too, Will be back again soon good value for money,

Visited here last week with my daughter, + our little dog, with the intention of having our tea.

Visit here when we can and always served very quick and coffee is lovely ... occasionally have a toastie or cheese scone they are nice .... nice to see things are homemade on premises very clean cafe

Visited here on many occasions not only do they do freshly cooked food they have a great selection of sweet treats mine favourite is the cheesecake...nothing is to much trouble for the staff and they always go above and beyond when decorating the cafe for annual or themed occasions..keep up the fantastic work...

Had a lovely visit today at Cherryhill, staff all very helpful, food really good, manager very pleasant with my food queries, and answered all my questions regarding allergies

I come here regularly, the last time was Monday. I came with my parents for lunch. We all had homemade corned beef stew with lovely fresh bread. The stew was a huge portion and was lovely, the bread fresh and crusty.

Met a friend here today after not visiting the cafe for a while. The cafe has been refurbished but still the toilets remain outside. Seating area has not been very well thought out either. Now the food ... £7.25 for a sandwich/toastie, £6.25 jacket potato .... £7.25 for quiche the list goes on. Obviously the prices being charged are paying for the renovations. This is not a high end cafe but they are charging high end prices for what I witnessed was meagre portions of unappetising looking food. The service is so slow and they ask you to use both tills err hello you only had one till on. The tables are left full of dirty pots and staff standing around on mobile phones. I ordered a coffee and asked for it to be extra hot but this wasn't done and the coffee was like warm and the cakes are so dense you could use them to block your sink. Management here need to read through the multiple negative reviews on here and sort out the problems which are repeatedly mentioned. I for one will not return here I'd rather spend my money on decent food and drink and sit at a table not waiting for to be cleared.

We came here for cake and it was ok but nothing special.

I am currently sitting in this establishment having difficulty believing what I see. It is busy and popular and I cannot understand how so many people can be happy to waste so much of their time for so little benefit. Customer service is absolutely appalling! Queue is huge, service is INCREDIBLY SLOW, we were a group of seven and very dissatisfied. Some have been here before, it is always like this. Not enough staff, poor operating systems. Only one person collecting from tables. Only one person washing up. Management in a meeting, which I suppose is better than being on Facebook - which, I'm told, is another frequent option. NOT ENOUGH STAFF!!!! Only come here if you don't mind wasting time or rigor mortis setting in!

So we visited here today, stood in the queue for 15mins finally ordered at 13.05pm the food arrived at 13.55pm. After just over 40mins of waiting I asked what appeared to be the lady in charge (who was dealing with someone else who had been waiting 45mins) only to be met with rudeness and a complete lack of care that customers had been waiting for so long.

stood in a queue 15 minutes and told kitchen closes at 3.30pm. Not a problem its only 3.28 pm. Oh im sorry chefs closed the kitchen. It also says open on the internet till 5pm Sack the chef.

Although the garden centre is definitely worth a visit the café isn't.

Very busy during midweek lunchtime. Two queues but had fairly longish wait to get served. The food itself arrived very quickly and was delicious. Beautiful views from the dining area. The staff were all very pleasant and helpful. This place has changed from a garden centre with a cafe to a cafe with an attached retail centre.

We popped in last Saturday for a quick lunch, the place was heaving and there was a long queue into the cafe. There are 2 separate tills, one on the left and one on the right but most people queued to the till on the left and no one in the cafe advised people to use both tills, we used the right one and were served fairly quickly. I ordered a panini and my wife ordered the spicy parsnip soup. The panini turned up after 5-10 minutes whereas the soup remained absent. We asked after 20 minutes and were told it was coming but still nothing. Then after a further 10 minutes we were told there was a problem with the soup so we changed our order to pea & ham soup which should have arrived quickly. We then had to ask again about the soup 10 minutes later before it eventually arrived. The soup was lovely but should not have taken 40 minutes to be served.

I've been here a number of times now and always had a nice meal. The staff are always pleasant and helpful.

My Mam visited this Cafe on 25/10/18 this is her review of the Cafe. Felt it was to post on my page.To Warn other people not to visit this place.I visited the cafe this morning with my family as a birthday treat, however it turned out to be a nightmare, first of all my niece was served with her breakfast while the rest of us were left waiting when we enquired as to where our breakfasts where we were told it was our fault for ordering 10 mins apart which was a lie, there was a 3min gap from the first and the last order, then we spoken to by the so called manager Jason who obviously never received any customer service training, when we mentioned his attitude he said it was us giving him the attitude so he was going to give it back, we asked for a refund and left, disgusting attitude and service, won't be going back again!

Visit this cafe once or twice a month usually for lunch food is always delicious and varied. Today tasty bacon and sausage bun followed by toffee apple cake, now very full. Staff are always very polite and helpful despite them often being put under pressure when very busy. Call in sometime I'm sure you won't be disappointed.

The manager in the cafe Jason has the worst attitude I've ever seen in a customer service role. Shouting abuse at us just because we asked how long our breakfasts were going to be. Told him I didn't like his attitude his response was if I get attitude I'm going to give it back. Firstly I wasn't giving him attitude I just won't be called a liar when I had proof. Mine come first then 15 mins later my mams and auntys still hadn't come so we asked and got called a liar infront of everyone. We had the receipts to prove we ordered together a minute apart but this didn't mean anything to the manager. I will be telling everyone to avoid this place just because of his attitude. I'm disgusted I've been spoke to in this manner. I really hope Jason sees this review and tries to justify himself. I will not be letting this go until he has been talked to about his attitude. Thank you for ruining my auntys 50th birthday treat!

I have visited here twice with a friend. The self service queue was slow moving both times. Apparently they open up the other side when busy but they didn’t when we were there. The coffee and scones were both good and it was lovely to sit in the conservatory.

Called in yesterday to meet a friend over a cuppa and scone. Busy little cafe, you can get quiches and baked potatoes etc but we opted for cheese scone and tea. Very generous sized scone, staff warmed it when requested and butter plentiful. Tea pot supplied me with a cup and a top up, decent brew, cost us about £8 for the two of us, plenty of tables either inside or on patio, pleasant staff

First time at this garden centre & will definitely return. A visit here is as much about the homeware department & cafe rather than just the plants & shrubs. Found it a little more pricey than other local centres but a stop-off in the cafe is a must. Staff (in all departments) were very helpful, speedy and knowledgeable. Difficult to choose which cake or scone to have. Just setting up for Christmas so look forward to seeing the garden centre when that area us up and running.

One overburdened person serving and operating till. Two people chatting by the coffee machine. When asked (from a long queue) were they serving, they said no amd indicated to the girl on the till - (too much demarcation and not enough service !). Meals were nice enough and generous however.

Recently visited during looking around the garden centre, sat in the conservatory but they also have an outside terrace. Nice coffee and large scones.

We have been using this cafe for as long as it has been opened, but gradually the standards have been slippping. If you want a drink and a wedge of cake I suppose it is ok, but today our 'meal ' was dreadful. Cappucino lukewarm, chips looked as if they had been pre-cooked early morning and left out, very strange colour and cold, panini cold, hot dog all dry bun and very little 'dog' and cold. Very poor value for £17

Well, this garden centre has changed. I love the gift area, great use of space. I am just sad I won't be in the country to see the Christmas decorations as heard they are absolutely beautiful.

Plenty to choose from on the menu. We had a pot of tea for 2. Good value at £3.50..The Victoria sponge was amazing. It had fresh cream and strawberries in. The cheese and chicken quiche was a winner also. Husband got the bounty cake which we both left, just to sweet and sickly for us I'm afraid. But we're not huge fans of butter cream anyway. Though everything was a generous portion, very filling. A lovely cafe to sit inside or outside overlooking the countryside. Look forward to another visit.

Called in to the garden centre and decided to have lunch. I had the sausage bun,bacon bun and two fabulous fruit tarts plus drinks.Cafe and surroundings lovely,staff very friendly and helpful all in all a very enjoyable lunch.Will definitely be back soon.