Mcdonald's Restaurants in Middlesbrough

This is by far thee worst maccies in boro! Each and ever time I've been here has been disappointing, my food is always cold and the fries are either undercooked or old, the coffee's are disgusting and bitter, 9 times out of 10 my coffee is cold cos it's been sitting there for that long! When you go in to get food, you're waiting for 45 minutes to get even a simple coffee! They prioritise the drive through and leave you standing there. You get pushed out of the waiting area by all the delivery drivers! The atmosphere in here is awful, delivery drivers constantly staring and making the whole place feel uncomfortable and unsafe to be in there. The only nice thing I have to say about this McDonald's is that some of the staff are really nice.

most of the meal was way over cooked the fillet fish was desemated won't be ordering from this 1 again.

This order hasn’t turned up I want a refund

no food was delivered just 4 drinks only ordered 2 drinks to go with the breakfast deal

Not good, I ordered a kids happy meal and was missing and all the food was called

🚨 **Attention McDonald's Management!** 🚨 I recently visited your drive-thru, and my experience was incredibly frustrating. After waiting in a long queue, I finally placed my order and paid contactless. However, when I reached the next window, I discovered that my order was incomplete. To my shock, I was informed that I hadn't paid for the missing items and was told to circle back through the entire drive-thru line to retrieve them! This system is seriously flawed! It was a staff error, yet I was the one inconvenienced by having to wait again in a long line. Amy, the manager, was not helpful at all in resolving this issue. I love McDonald's, but this experience has left me disappointed. Please take action to improve your service!

food didn’t arrive. photo of delivery was the floor

Don’t usually order from this McDonald’s for the reason of they can just never get it right! My local eston mcdonalds had no strawberry lemonade so I ordered from here and ordered food and a strawberry lemonade, of course they took my money lol! But no drink came??? Joke

ordered garlic mayo got bbq sauce 😔

First time ordering from McDonald’s on here…. Not disappointed… order was correct, food was piping hot… delivery driver was super polite, 10/10 for service thankyou, deffo recommended for late night munchies haha 👍🏻

The Big Mac came plain when we ordered a normal one. All of the chips were stone cold ! Inedible The whole order was cold, bread buns were hard on the bottom and top of the burgers. The only things ok were the drinks

Food cold and missing items macflurry was melted and drinks half full

No sauce for anything absolutely disgraceful every time we order never right the drivers are taking this or people in McDonald’s can’t read

They didn’t tell me it arrived and left it all over my front path

it took well over an hour to come, the food was cold and I had to go out and find the delivery driver who was about to hand the food over to 4 chantry close!

Wait was a little long, but hot fresh double sausage muffin made up for it :)

Food is frezzing had to warm the chips back up and my ice creams are melted

Absolutely ridiculous not even half of the order arrived £40 down the drain!!

I ordered two large big tasty meals and I got four cokes instead

that order was supposed to come 16 30 it just kept getting put back all of the time arrived at 1723, stone cold no dips and the icecream we ordered had melted

Delivery Driver was amazing, 10 out of 10, Fantastic Job!!

unfortunately no ketchup sent food freezing

food was freezing cold again ,3 times now our food has been cold so won't be ordering again

Drinks had all spilt out in the bag had no drink to go with the food absolutely appalling

wouldnt even bother to be honest, foods gone straight in the bin absolutely rotten and stone cold to the point it’s gone rock hard

Excellent service from the delivery driver. Polite and well mannered. Wish there was an option to tip the driver after delivery

Absolutely Fantastic service!! Credit to the staff! Best McDonalds ever!!!

absolute mess, drink upside-down ,my child's happy meal was soaked n got nothing but a little grin off delivery driver who had no idea where he was going ,I'm very mad at the service

Can never get an order right in this place.

What a joke my cheese bites didn’t come my sons Mcrispy didn’t turn up and he’s happy meal come as nuggets when I ordered a burger. 1 fries and Coke were missing I. Want a refund!!!!!?

no ash browns again and packaging wasn't sealed up

Forgot to deliver a happy meal and burger. What a joke.

items missing, and freezing cold food, triple cheeseburger looked like it had been sat on. absolute rubbish

Chips were freezing so couldnt eat them

no hassle brown when I ordered a meal, come on yous need to do better, does you know how to read a order

My McFlurry tastes of cheese idk

All food items were stone cold on arrival.

Only received two single double Big Mac with bacon meals instead of two big double Mac not happy

Burger came with just cheese in

paid for 2 cookies. didn't get them

bags where open have proof with photo on delivery and food was all cold not happy at all had to warm everything u due to bags been open I questioned delivery man he blamed packaged

I'm not quite sure on the time as it kept changing, McDonald's are getting an absolute joke. alot of missing items AGAIN. they blame the delivery company yet it's not you that pack the order

Food was disappointing has it was freezing cold and drinks where all spilt in the bag

Rude manager. Called to check for milkshakes and told us to come over. After we came over she said the machine just broke and was rude on top of all. Absolutely pathetic. She needs coaching on how to be a manager no customer experience what so ever.

quality of the food was absolutely terrible i will never order again

Half of the order was missing!! Requested a refund to which I was given just eat credit! This is not good enough. If I pay for something and don’t receive it then I expect a refund, NOT account credit. Emailed just eat and got fobbed off with STILL no refund !!! Just eat is going down hill. Stay clear of ordered through these!

The food was stone cold and my burger had pickles and tomato sauce in when I ordered it with out and I asked for no ice and I got ice I would like a refund on my order

Took about 4 attempts to place my order, shouldn't employ staff with attitude it's a business based on customer service. Keep her for cleaning the store room and toilets where she doesn't need to speak to anyone

Waited 10 mins ! Order wrong !! Still waiting 😞yak

Buns were rock hard like a rock would have broke our teeth

food was cold and there was cheese on both big macs and me and my mam is allergic to cheese

Every single time i order off here theres always items missing sorry but its a joke

ordered 46 nuggets, came slightly late but it's fine

Missing order from here every time

Ordered a meal, burger fries and drink, when it arrived it was missing the fries.

Food was cold sauce weren’t in wasn’t worth eating

Every time I order from here foods cold or drinks and foods spilt

the driver was polite and the food was tasty

only issue was sauces weren't in the bag

Who delivers The food with no fries had one upset little boy not getting fries with his happy meal and no large fries came either

This time it actually arrived hot, no messing around was straight to my door.

Shocking service shocking food and shocking atmosphere save ya self time and Don't Use this 1

My food took an hour to arrive after I had ordered supposed to be fast food was not the driver was the restaurant

Cold McRib , chips were cold aswell

I ordered a big mac with only lettuce and red source and ther is cheese on it white i am allergic to

9 nuggets missing with one of the meal, there was no straws, food was cold and mc flurry was like water.

Cold chips and sprite tasted like soda water

Warm food and friendly service. Got what I asked for.

order arrive ok but the food was just to say warm

fries were cold had to put them in airfryer to warm up

fries missing AGAIN from happy meals

Absolute jokes in this restaurant always something missing or wrong even when leaving a message in notes, never ordering from this McDonald’s again

Missing a large mango and pineapple smoothie and 2 triple cheeseburgers with no dill, onions

Food came cold and i left a note requesting they make my meals I ordered plain which didn't happen and I ordered a coke with no ice and it came with ice this isn't the 1st time this has happend to my order.

Horrible experience. Stale burgers. Stale chips. Weird consistency of mcflurry. Go to the trunk road one instead please. Much better quality.

Horrible food cheap food expensive prices

Missed a full meal!!! How do you work that out and drink. And ice cream. Shocking service

Worst taste of French fries and burger this is not the standards of the mc donalds

Chips were stone cold and I mean stone cold

Hashbrowns were burnt didn’t taste very nice

it was freezing cold and the chips were Rick hard

No sauces AGAIN!!! It’s not difficult to read a screen and put things in a bag!!!!

Food was absolutely freezing cold, didn't send the doughnut I ordered and still charged me, didn't put sips in requested or a straw. Never again.

my odder has said its been but iam still waiting on my food so could you put my money back in my account I have this all on cctv and I will be going to see some one about this taking money for things that have not been delverd

Think just eat need to hire people that know what there doing ten times I told him where my adress was for him to then ask me to meet him at the local shop! And proceeded to sit in he’s car for ten minutes

only got half my order the mc flurry, 2x large fanta zero and large oasis zero was missing

Best I’ve had in a long time, woudlnt expect it again

food was ice cold and milk shake melted and mc flurry melted

my chips were freezing and all over in my bag chicken selects add 3 instead of 5 and my coke bag was soaking wet were my coke as been tipped over and stud back up add a hafe of coke wen I ordered large meal it's about 5 times now something like this as happend

If you’re looking for a nice eating experience, you’d be better off eating your hat than stepping foot in the McDonald’s near the Riverside Stadium! This place is the perfect example of how not to run a fast-food joint. First off, the manager, Sean, must have been trained in the ancient art of “How to Dismiss a Customer 101.” When I complained about my cold food—which looked like it had been sitting on a bench during a rain delay—he responded with the enthusiasm of a soggy sponge. I asked for head office details, and he laughed, saying, “Ha, it’s a franchise, good luck with that!” I wasn’t sure if I was at McDonald’s or auditioning for Britain’s Got Absurdity! Now, let’s talk about the food. My meal arrived colder than a polar bear in a freezer. Seriously, I could have used my burger as an ice pack! And the presentation? If you’ve ever wanted to see what a burger looks like after a hard night out, just check my photo. I think it might’ve been auditioning for a role in a horror film! The cleanliness of the place was a whole other adventure. The tables were stickier than a kid’s fingers after a sweets binge, and the floor looked like it had hosted a food fight without the participants. So, if you fancy a meal that’ll leave you feeling more let down than a flat football, skip this McDonald’s. It’s a real “Happy Meal” if you’re looking for disappointment and a side of chaos. Save your pennies for a proper meal elsewhere—trust me, your taste buds will thank you!

Hot and fresh for once, only probably is asking for certain amount off sauces they don’t give. Some people have problems swallowing sauce makes it easier

Food was cold drinks spilt all over the bags

Cold food and only a half-full milkshake made with room temperature milk

ordered 20 nuggets with 4 dips and not received the dips

I don’t know you can get an order wrong only ordered 2 happy meals to receive a 5chicken select mayo chicken and triple cheeseburger that was for take out in sort not for delivery get better staff!!!!!

food was cold time the driver got to me won't be using just eat again

Two hour wait and items missing

Food was hot for a change. Something missing off my order but it's no big deal because it wasnt needed anyway.

I was freezing cold and had no salad on my burger

No dips and half the order included Bad McDonalds