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4.0

Based on 477 opinions finded in 1 websites

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Nº 2210 in 3395 in Cornwall, Isles of Scilly

Nº 619 of 983 British in Cornwall, Isles of Scilly

CUSTOMERS TALK ABOUT DISHES WITH..lemonpotatomeringuecreamsalmoncakecheesebeautifulladyjammustcoffeesandwichpieeggschocolateold
Score
OpinionsNoteTripAdvisor4774.0

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Lovely old fashioned tea room in interesting building in centre of Truro. Great views over city and cathedral. Visited for special treat of high tea. Sandwiches, cakes, scones, cream and jam. All very freshly made and delicious. Staff friendly and helpful. Only one thing could have improved our experience. A pot of tea was included as part of our high tea. This was delivered to the table quickly and we waited for our food to be freshly prepared. By the time the food arrived, we had drunk most of the tea and the cup that was left was no longer fresh. At £19 per head, it would have been nice to have had unlimited tea offered. Having said that, it was very good and we will return.

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593lynnl . 2023-10-22

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place looked grubby with totally miserable staff, we arrived around 325pm and the disdain on staff faces like we were an inconvenience, I did not know at the this time they closed at 4pm. We were looking forward to a nice Cornish cream tea, the food was ok, cutlery needed a polish and lady with short grey hair and jeans was so miserable and kept looking at us as if we were keeping her, we rushed our food and drink and were out in 30 mins, terrible experience and would not recommend, they give hospitality and Cornwall a bad name to the people who pay good money to experience an afternoon tea. I also would think any establishment would have "trays" for clearing tables, fingers in glasses was just so tacky. This could be such a nice place if they employed the right people and cleared out the deadwood!!

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gary m . 2023-09-30

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Excellent food, served by very polite and charming staff. Contrary to previous reviews, we were served promptly and professionally by the curtious staff. There are a few stairs to climb (not sure if a lift). Very olde worlde, set amidst an antique shop. Well worth a visit

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Stephen U . 2023-09-09

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Today, we went to this tea shop, supposedly as a treat, instead we left bullied and insulted after receiving no service at all. After slogging up two steep flights of stairs we waited 25mins but the tea never came. On arrival we weren’t greeted so assuming we should we eventually seated ourselves. We waited ten minutes at a table under the waiter’s nose but he continued to ignore us. There are only about six or seven tables in total in a smallish room. After eight minutes I asked for a menu and the waiter said he ‘hadn’t seen us’! Although wanting and needing to eat, we decided on just a pot of tea as the service was terribly slow and the food was unexpectedly expensive. After ordering we waited another ten minutes before asking if our tea would be much longer - on receiving a sarcastic eye roll (from the blond waitress featured on their Facebook page) we were told it was just coming!. After another six minutes and we slowly got up to leave, the red headed waiter then ‘noticed’ us and asked if we would be returning, we answered ‘no’ and SHOCKINGLY he saw fit to shout across the room to myself and my 80 year old husband “well that’s good!” (I can attest to these timings as I am diabetic and have a ‘window’ when I must eat). SHAMEFUL! I wonder if the staff would have bullied younger people the way they did us? I very much doubt it.

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Kay P . 2023-09-02

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Visited this morning. It wasn’t overly busy, so we ordered tea and cake. The tea arrived fairly promptly, but we left after 35 mins as we’d finished our tea, but without the cake. Sad, as it looked quite nice.

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Stevowafu . 2023-08-31

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Really slow service and very expensive for what is very basic food. £10 for a tiny toasted sandwich and not a good one either! Won't be back

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DayTrip577561 . 2023-08-25

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My friend and I visited Charlotte's whilst having a wander around Truro. It's a very pleasant tearoom with a varied menu. Our food was good and fresh with very good poached eggs. The chap who served us was a bit grumpy but maybe he was having an off day.

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thepadgetts2016 . 2023-08-14

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The tea rooms are beautifully decorated with gorgeous chandeliers. The tea was served in beautiful china cups and saucers and my Victoria sponge was delicious though sadly the cream was mock cream. I would have given Charlotte's five star rating had the staff been less gruff. I know it was busy but a little patience goes a long way!

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paulineh165 . 2023-08-03

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Have visited many times. Standards this time have deteriorated. Had a cream tea. Scones were dry and hard. When I pointed out to waitress, that perhaps they were yesterdays, she replied "possibly". Still charged full price. Mentioned to manager on way out. Sorry about that was the only response. Plenty of tea rooms, so will be moving on in future.

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Terry H . 2023-07-20

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Terrible service and overpriced - waited over half an hour for a sandwich- then ordered a cake which they then forgot to serve - totally messed up the orders and served other tables that had come in after us - last time we ever go there

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Companion59619974339 . 2023-07-15

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A quaint tea room in an antiques hall. There are 2 flights of stairs to get there. A busy place for snacks and meals during the day. Visited on a wet summers afternoon. Nice selection of food, tea & coffee

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GillianF210 . 2023-07-14

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What a terrible experience. The place smelt musty, the place a cutlery were grubby, and the grey haired waiter was just ignorant. He treated us as a inconvenience. Unfortunately, a bad experience. The younger waiter was so pleasant and helpful though. The tea, coffee, and scones were nothing to write home about. I have purchased better at high street chain outlets. If you want a Faulty Towers experience go here. If not save yourself the disappointment.

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Martin D . 2023-07-10

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Went with family on recommendation, was expecting quaint tearooms. Was very cramped and stayed. Female waiting staff pleasant. Tea and coffee ok. Premier sandwich had what appeared to be spread instead of butter! Ultimate sacrilege is reheating a scone. Either warm straight from oven or cold. Warming them generally means they were made previous day or so and heated to hide this.

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Simonjg08 . 2023-07-05

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Was here for what was meant to be a nice lunch with my sister, but it soon escalated into my worst nightmare- poor service and bad quality soup. When I attempted to pay with my Scottish £20 note the young waiter exclaimed “you can’t use that” in a narky manner. I then asked to see the manager and another waitress asked if they could help but could not reach a manager. I left displeased and upset- so much for a United Kingdom!

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Nancy M . 2023-07-03

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One of the best Cream teas i have ever had, and service was excellent so friendly, and will return again thank you , i would say though very hidden and not advertised enough!!

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Ziggy S . 2023-05-11

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This was my first visit to Truro and Charlotte's Tea house. I would certainly visit Truro again but the same couldn't be said for Charlotte's. The man who showed us to our table couldn't have been more miserable and made you feel you were imposing...

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Pioneer30590827079 . 2023-03-31

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Upon approaching the Tea Room you are greeted with a rope across the door, a bit off putting but I guess it stops everyone flocking into the tea room (which is quite small and cramped). However, the main problem here (and looking at other reviews...

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LilyP659 . 2023-03-28

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Arrived about 10.30. Was met by a rope across the door, with a tiny sign on it. From the end of the corridor it looked closed, come to that from the roped door it looked closed! It was completely empty, I was there about 30...

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Jayne H . 2023-02-22

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Visited and there was a queue. Left it half an hour and called to see if queue had gone down. Phone answered, tried to enquire but man said we don’t take bookings, mid question then put the phone down on me. Lost our custom, would...

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nicolagN932DB . 2022-12-29

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On a wet day in Truro we went to Charlottes for brunch, it's definitely slightly quirky, very traditional and welcoming. It seems that it is permanently busy, but they coped very well.

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Nigel R . 2022-11-27

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Awful! Never felt so unwelcome in a cafe before. The chap who showed us to our table and took our order was miserable, off hand and extremely rude. One member of our party ordered crumpets. They were underdone and rubbery! We asked for them to...

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andske . 2022-11-25

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Our visit was mid-morning mid-week in early November and the tea room was pretty quiet when we were there. The tea room is in a lovely old building, and the interior is full of character. We were shown to a table, but received very little...

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k r . 2022-11-09

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I love visiting Charlotte's when in Truro. Had the most amazing homity pie the best I've tasted in a long time. Staff friendly. Great atmosphere

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kyealisha . 2022-11-04

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Had a slice of the chocolate fudge cake earlier today. It was delicious! so glad I chose it thanks to the waitress (Nikita- give that girl a raise she was brilliant!) reccomendation.

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johnvanstaucher . 2022-10-28

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We stopped here for afternoon tea last week. The tearoom is delightfully traditional with great service and a great choice of food.

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janeburl . 2022-09-27

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Enjoyed a nice brunch on a recent Saturday. Food was good, but overpriced. I enjoyed the Savory Cheese Scones with Salmon and Cream Cheese. Our server was very pleasant and did a great job, but there was just something a little off with the overall...

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Osweg0 . 2022-09-22

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We often pop in for tea and cake, or a toasted cheese sandwich. It is a charming place, good food and good service.

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SCL87 . 2022-09-15

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We came in for a morning cream tea, having coffee and scones. The room is very characterful and the scones were perfect. Small point but I liked the sugar dispensers too :)

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tonysA2966GF . 2022-09-11

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Truly amazing tea house. Wonderful experience from start to finish. We were looked after by Amanda who was so friendly and attentive during our visit. She is a great ambassador for the company. Will be back for sure. It is a must visit when in...

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jimb402016 . 2022-08-15

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Excellent little tea room, plenty of tables and options for food & drink. Friendly staff. I little gem hidden with great views of the main street

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Jamer77 . 2022-08-12

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Came here last year and decided to come back again this year. Slightly disappointed when comparing to our last visit. I had the prawn sandwich and at £10 I expected better. The bread was thin sliced the sort you get cheaply from the supermarket and...

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Janvanj7 . 2022-08-06

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Food ok. Owner a miserable b@stard. Unsure why people do the job if they hate it. Retire or do something else. Not sure what the ‘award’ was for. Best Basil Fawlty impression I should think.

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Jonathan D . 2022-08-03

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Highly enjoyable. The very helpful waitresses gave us a warm welcome and then contribute so much, to made it a break from shopping. Whilst the décor, and indeed the "theatre" of this teahouse is fun. The food was excellent, and the bone china teapots just...

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Cherriesfan99 . 2022-06-26

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Lovely place and really nice cake, other food looked good too. Nice escape from the hustle and bustle of town. Antique shop and books for sale

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lister_natalie82 . 2022-06-19

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Owner/manager offhand and rude. Lady staff member was polite and friendly. Ordered cream tea for 5 people and 4 orders were put together and one on its own. Not enough cream for the amount of scones. Asked for some more and was charged extra by...

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suzannea23 . 2022-06-09

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We love this little cafe with its traditional feel. The food is lovely from plain old beans on toast to a fantastic range of cakes.

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Elidor50 . 2022-05-06

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Not our first visit here. We live locally. Only called in for cake and coffee today (have had sandwiches previously which were ok’ish), but after being charged £5.80 for the smallest piece of basic chocolate cake, won’t be returning. Quality of cake was average. Was...

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LansonCwtch . 2022-04-12

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Loved the old-school feel of this place, set in a perfect central location. Not only was our cream tea delicious but we were thrilled to have the chance to try English tea (as in tea from an English tea estate, near Truro) for the first...

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AlexSwallow . 2022-03-28

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Having found our way upstairs and past the book shop, we found ourselves in a quaint tearoom which offered a menu which was quite extensive for a light lunch/afternoon tea. The table service was good and efficient, with the waiting staff pleased to assist with...

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runningwild32 . 2022-03-18

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My husband and I certainly chose somewhere different, lovely and old fashioned surroundings. The staff were pleasant and the tearoom/cafe was very quiet and comfortable. The order was placed and duly arrived. My husband ordered poached eggs on toast with mushrooms. Unfortunately, the eggs were...

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727cherrya . 2022-03-18

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We booked for a party of 13 of our members. We wete very lucky to sit in our own arwa Lotties Room. Very quaint decor and lovebthevsugar pots with the tweezers! We found the menu to be quite extensive which wasn't easy pre - booking...

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KarenB1349 . 2022-02-27

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Lovely and charming. Beautiful food and atmosphere. All cakes made freshly in house. I had the cream tea and my children had warmed up chocolate fudge cake with ice cream-delicious! Managed to get the best seat in the place, centre window, overlooking the view of...

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LittleMissRed05 . 2022-02-21

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Each year we visit Truro and have afternoon tea at Charlotte’s. Never again. We shared a pot of tea and crumpets. All ok so far. On a whim my wife asked what cakes they offered and chose carrot cake. When the bill came it was...

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321rodd . 2021-12-02

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I was very disappointed by a member of staff. I requested two cups with a pot of tea. I was told in no uncertain terms this was not the policy by an arrogant individual. My partner and I usually have a pot of tea between...

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Matthew S . 2021-11-19

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We were highly disappointed in our recent visit. Tea was served in tacky teapot/cup combos and my cup was filthy with stains and dried on food from the dishwasher. Clearly just stacked wet and crusted on. The whole vibe of this tea house used to...

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Charlotte W . 2021-10-31

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Having visited Charlotte's pre lockdown, I decided to treat my granddaughter to the 'Charlotte' experience. However, this time I was so disappointed. The waitress had very little knowledge of the menu. I ordered a club sandwich and a full breakfast. The club sandwich was reasonsable...

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C4333GVyvonnem . 2021-10-30

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Visited October 2021, for a lunch/afternoon tea with my mum, was a bit dubious about the entrance (as it was being painted) and a lot of stairs! But fantastic, I had the high tea and my mum order a crab sandwich, both arrived quickly, were...

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cardiff_70 . 2021-10-06

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Myself & my husband arrived just before 2pm. We waited behind the roped off entrance to be seated & duly checked in with NHS Covid QR code. Whilst we waited we could see the quaint decor & It looked so inviting! After about 10 minutes...

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sheilabV3117ZB . 2021-09-27

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Visited here with a friend for breakfast brunch. I had scrambled eggs on toast with bacon,friend had toasted tea cake. Coffee and a pot of tea very nice.Service ok but not brilliant. Not a smile between the young lady or gentlemen who we're serving. Customer...

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vicky t . 2021-09-23

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Walk down Boscawen Street and your immediate gaze will be drawn to the Pizza Express sign for the ground floor restaurant. But raise your eyes and you will see Charlotte's Teahouse on the upper floor. The entrance on the Princes Street side is tricky to...

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Bobbins4544 . 2021-09-18

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We waited 20 minutes to be seated. The tea and the food were beautiful but the staff could of been more friendly. A smile goes a long way to making it perfect

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rustyrat1970 . 2021-09-13

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Lovely teahouse giving us the chance to rest and relax. Excellent cakes, can recommend the lemon meringue pie if you feel spoilt for choice.

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SGFish . 2021-09-12

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We had great service and food on our visit, both the Cheese toastie that I had and the tuna Mayo and sweetcorn sandwich that my wife had were extremely tasty as were the chocolate fudge cake and plum and almond cake we took away with...

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GrahamS4949 . 2021-09-10

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This is a quaint little place in the centre of Truro (and one of the few places open for breakfast before 11am). The experience was fine other than that the menu specified poached eggs in a lot of the breakfast options; the eggs that arrived...

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DTL186225 . 2021-09-07

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We had a delicious meal, food excellent quality and price and an imaginative menu too. The staff were friendly and efficient and the tearoom is in an 18th century building very quaint and within an antique shop, we loved it. The cheese scons fantastic and...

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Fenella2018 . 2021-09-01

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We had an amazing time we had 2 cream teas which we got 4 scones in total, 2 each of plain and currant scones. A pot of tea which we got 6 cups of tea out of. The value for money was great and the...

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458vickyi . 2021-08-25

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What an incredible place. Beautiful setting overlooking the cathedral and city. Great food, menu and service. We loved the attention to detail and little things like an extra jug of hot water with your tea pot and the choice of warm or cold milk with...

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Foodiefoodie88 . 2021-08-07

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The waiter was really rude and we felt very unwelcome, the choux pastry was hard and heavy with no cream, the tea and scones were good.

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Thehixons . 2021-08-07

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A brilliant, very vintage feeling tea rooms with plenty of mouthwatering looking cakes and superb scones. Delicious and large with plenty of jam and clotted cream and all at reasonable prices. Friendly and helpful staff too.

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jude1994 . 2021-08-03

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We really enjoyed our tea. The service is lovely and the ambience is wonderful. Really a wonderful experience all round.

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KLWanderer . 2021-07-30

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What a little gem! How lovely to go back to an age where things were done properly!! Lovely welcome from the young lady on the entrance. Shown to our table personally and given a freshly cleaned menu. All staff were still wearing masks (the day...

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O1791ZYandrea . 2021-07-20

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I took my granddaughter and partner out for a shopping trip in Truro yesterday and we visited this lovely Teahouse once again. I did book a table, as I know how busy they get. Once again the food was amazing, service was good despite them...

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Treebs1 . 2021-06-28

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What a lovely place Charlotte's Tea room is. So nice to have actual china instead of cardboard etc. Food great. Cakes and desserts to die for. Good service and prices. The tea room is wonderfully decorated, a step back in time. Loved it.

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Susan K . 2021-06-28

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What a charming place. For a change we went for savoury tea cheese scones cream cheese and salmon. The scones were amazingly soft and delicious. Great service with friendly staff.

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NorthStar04399389972 . 2021-06-17

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I don’t recognise the negative comments as staff were very friendly the food was excellent. We had the savoury tea with cheese scones and salmon. Absolutely delicious in a charming setting

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497AnnieS497 . 2021-06-17

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I have used charlottes for many years with my children and then grandchildren. Since losing my husband and suffering recent illness myself, it is been quite a while since my last visit. I have noted the backbone of charlottes being the staff have all gone...

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plume58 . 2021-06-07

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We had a fantastic lunch today fresh produce and good menu We have used the restaurant several times but this is the first time after the lockdown eased One thing we wish to do is praise the waitress looking after us. Made us feel so...

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235nigeld . 2021-06-06

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Totally disappointed, cold coffee, untoasted teacake and hard butter. Nothing like it used to be ... and the china crockery is no more

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JGLocal . 2020-12-17

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Great food, lovely surroundings and great service. Plus tea grown in Cornwall - very nice indeed - tried both.

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DeanA300 . 2020-12-14

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We were lucky with the window table, made all the difference. Had Tregothnan tea and scone which was good. Service fine, if a little ‘stuffy’. Do visit if you like a ‘nice’ tearoom with traditionally attired waiting staff.

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711ruthc . 2020-10-23

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Really really delicious scones (if a little expensive, but the ambience and experience should be factored in) served with the gubbins and a refreshing Cornish breakfast tea. Have definitely ruined scones for myself going forward, these were fantastic! However, the service let the venue down....

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LissacahaLady . 2020-10-15

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Visited as a family group, good selection and all tasty and homemade. Although busy and short staffed service was good and efficient. Had wonderful table overlooking main area of Truro. Downside was we were not expecting the staircase which proved difficult with a pram, also...

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RMD3900 . 2020-10-12

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I saw this tea room advertised in a book called "Cornwall's best cream teas" Fortunately we hadn't read the most recent reviews on trip advisor when we decided to visit. The customers infront of us asked if they could order drinks. They were told that...

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Amy W . 2020-10-09

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From the moment we arrived the gentleman who seated us clearly didn’t want our custom (to be honest, he looked like he didn’t want to be there either). He took our order and just walked away, didn’t say anything else. He then came back with...

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Char0407 . 2020-10-05

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After being recommended by a local stall holder, 4 of us went for lunch, feeling sure we couldn’t go wrong. Such a big disappointment, my husband had the Charlottes big brunch, it was lots of toast and small amounts of everything else, most of which...

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Maverickroxy . 2020-10-02

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Go back in time to elegance, style and a touch of classAs you climb the stairs to Charlottes teahouse you feel you are being transported to a bygone age when you took the time to indulge a little Run by really lovely people who immerse themselves in recreating that period of time.Delicious treats on offer and a really good menuSituated in amongst two antique shops so after your afternoon tea you can browse antique books and accessoriesAnd a fantastic view over the main street in Truro

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Bobalobajob . 2020-09-25

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Popped into Charlotte’s as I hadn’t been for years. Love the nostalgia when you climb the flights of stairs to the top with all the Victorian decor. Took 5/6 minutes to be seated and we had a nice view of the cathedral from the window. Staff were lovely with my 3 year old. Husband and I both ordered a cream tea each and my daughter had a toasted sandwich. Service was quick and food was tasty. A lovely stop off for food in a beautiful building.

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littletamsin27 . 2020-09-18

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We went here quite by chance, as Charlotte is my wife's name, so it seemed a fun idea. But what am amusing find! It's in a Victorian building at the end of the main street, on the first floor, atop a Pizza Express and enclosed by a secondhand bookshop (books with a local connection). It is filled with Victorian decor and furniture, and mature waitresses dressed as traditional "nippies" (but logging our orders via a struggling wifi). There was a good selection of traditional English tea-shop lunches, such as crab sandwiches, eggs royale and "Charlotte's brunch" (which my wife had). Reasonably priced, at £52 for the four.

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Michael K . 2020-09-17

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Came here with my mum and stepdad for a high tea, it was fantastic. Lovely decorated.. cakes were amazing.. the high tea was really yummy and although I wouldn’t normally go out and spend that much on a meal, you do get a lot for your money. Can’t fault it! Will be returning with friends and family in future

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160beccak . 2020-09-13

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Not a pleasant experience. We got told we couldn’t book in advance, when we got there the host refused to sit us near the window (empty seats) claiming they were reserved ! When challenged on this no explanation given. Unfriendly (almost racist ) experience. Charged us extra for something we didn’t have, when challenged rude and condescending response from host. There are much nicer tea rooms to visit - avoid this one. Especially if non Caucasian

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kirtida_ptl . 2020-09-10

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Needed a lovely treat to end our holidays and Charlotte's was a great find.It is in a grade 2 listed building and is 2 flights of stairs up with no lift. Luckily we bumped into the chef and he helped us with our luggage.The staff are very welcoming and wear traditional maids uniform.We were given a wonderful table in the window with windows on 3 sides so we could overlook truro - perfect.My daughter ordered a cream tea and they let her swap the tea for diet coke and I had diet coke and gluten free chocolate brownie with clotted cream. The scones were soft and warm albeit a bit crumbly. £8.50 which is about the going rate at the moment but you actually got 2 scones and everyone else gives you just one. One plain and one with fruit.When we came to pay my daughter wanted to be traditional and put the tip on the table. I opted to pay by card and the waitress seemed a bit miffed that I did not add a tip - she will find it when she cleared the table! After several failed attempts the the card machine kept failing and we paid cash. The food was lovely as were the staff. Would definitely recommend for a treat and a taste of the traditional english way of life

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Laura B . 2020-09-04

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Was looking for somewhere different for lunch, came across Charlotte's Teahouse. Had to wait a few minutes as they where very busy, was seated, given menus and ordered within ten minutes. Food was fabulous, awesome brunch with homemade sausage pattie, two slices of thick toast, bacon, mushrooms, tomato, beans and a lovely egg on top. Wife had a Cornish ploughmans, three decent chunks of cheese, huge salad, pickled onions, branston pickle, freshly sliced bread and butter.Had a lovely pot of Earl grey tea for two. Although staff were very busy, we felt welcomed and totally enjoyed our lunch here.Tables were cleared fast and with little fuss. Would definitely recommend and will be back.

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994richardm . 2020-08-25

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The host was blunt and unfriendly, we were then told that they did not have a card machine and had to go get cash which we wouldn’t mind at all as this happens all the time as a manager of my own cafe. They had forgotten that we’re seated to take our order and when he did come to take our order the attitude was short/ rude and sarcastically saying thank you everytime we gave him an answer. Highly recommend not going there as we just simply left after order and told them we couldn’t stay in a such an awkward environment (a tourist trap).

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383tiffanya . 2020-08-24

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Visited for coffee / lunch with friends and family. We probably had the best table overlooking the street . Large menu, cakes, sandwiches etc Afternoon tea looked good but we didn’t experience. Service not perfect - think our drinks were forgotten ... but it’s a place to relax and enjoy. Would happily return.

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DevonCustomer . 2020-08-21

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We popped in here for tea and cake and were absolutely delighted. As mentioned in other reviews, the whole atmosphere is very special. We found service to be quick and friendly, and our cakes were delicious. We will definitely go back as we want to try the other cakes!

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emmainpenryn . 2020-01-03

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This place will make you go back in time... there is an antique shop and lovely Victorian atmosphere fills the air. Friendly and helpful staff . The high tea wasn’t great but their soups , salad, omelettes and sandwiches were so perfect. Aromatic coffee. We were so full but still wanted to try their cake. Although at the time they did not have an arrangement for take-out, the staff did manage to pack the worlds best carrot and walnut cake for us. It was so tasty and moist that I regret ordering just a slice. Reasonably priced .

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b_Ambica . 2019-12-18

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This is a really lovely place with lovely food, fabulous cake, friendly staff and if you fancy it you can have a glass of fizz or wine with your meal / cake. Really worth visiting and the potato toastier are definitely worth trying.

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AddIzz . 2019-12-14

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This was our first visit to this charming traditional tea room, now we can't wait to visit again! Delicious cake and coffee, great genuine service with an authentic atmosphere! Special thanks to the kind blonde waitress!

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johnhT6039JN . 2019-12-01

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Went today. Food and cakes amazing. Waitress with laryngitis so nice and accommodating. A real asset to the place. Highly recommend.

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Paula C . 2019-11-26

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Very attractive traditional tearoom upstairs in the Coinage Hall, with fine views out across the wide bit of Boscawen Street, effectively the centre of Truro. Good tea and cakes. Prompt service.

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Sionascaig . 2019-09-25

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In an old building in the centre of the town, it oozes atmosphere even before you mount the stairs past the secondhand bookshop. Uniformed waitstaff take your order, and there is no rush and bustle. We we lucky enough to get a table near a window and enjoyed the outlook while waiting for our lunch. A very pleasant experience.

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Murray J . 2019-09-22

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The tea room is set in a great old building and the room is set out like something I’ve never seen before 1930’s/1940’s I’m guessing the staff are dressed to match, it was very busy first thing which gave us time to take in the experience.There is a window seat which allows you to view out on to the town and the tops of the old buildings around, coffees and hot hot chocolates were spot on will definitely visit again next time we are in town

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madboyle . 2019-09-01

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This is a fabulous place to eat - it feels like going back in time! up some stairs, past a lovely old-fashioned second-hand bookshop, and up to the top with a Victorian feel and waitresses in proper costume. The food is really good and the service friendly and swift. I think the prices are good too! I've had Eggs Benedict, a lovely Bacon sandwich, and Cheese scones - all scrumptious. We don't feel a visit to Truro is complete without coming here - but it does get full so time your visit carefully!

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Chris S . 2019-08-28

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Every time I visit Charlotte's tea room, trip advisor asks for my review and every time I say, brilliant. Consistently good food and service will have me coming back again and again and bringing my friends and family with me to experience my view of a perfect tea room

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dingodog2013 . 2019-08-27

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First the good things: the taste of the scones, clotted cream, jam, tea and salmon sandwich was excellent. Definately among the better ones I've come across.But:*we ordered cream tea, our daughter high tea. Her order was completely forgotten. Ok, can happen but still...*the portion of clotted cream and jam was really small. When we compared with other tables, we (2 persons) received a portion that a single person got on another table. So we had to ration the cream and jam. I was able to cream 1 scone, my wife 1,5 scone. And we did not lay it thick. *when we did ask for a little bit more jam and/or cream , the waiter smacked the jam down on our table. Hello politeness?All in all... Coul have been a great experience but ended up a big disappointement.

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214ga_tanb . 2019-07-23

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Un endroit plein de charmes et so British !Nous avons adoré ce salon de thé qui nous a donné l’impressIon d’être à l’époque Victorienne. Un grand choix de pâtisseries maisons pour les gourmands, et bien évidemment des scones !Brunch ou afternoon tea, n'hésitez pas ! Attention, fermeture à 17h (5pm)

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iroise3 . 2019-07-22

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What a beautiful place to have morning coffee, lunch or afternoon tea, all served by lovely staff dressed in period costume. Proper old fashioned service and loads of lovely cakes and pastries to choose from. You will not be disappointed.

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Michael T . 2019-06-26

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We visited here in the second week of June and had the same experience as the previous review. The building is stunningly beautiful but this Tea room doesn't deserve to have any customers. We arrived at 4.30 to be greeted not with a Hello but...We are closing soon, the kitchen is closed and no food available .....We ordered tea and 2 cheese scones which had been thrown in the microwave to warm them and were rubbery and tasteless. The tea was pleasant but at about 4.55 a waitress came and took everything off the table as they were closing. As I was paying, not a "how was everything" but Just tl-d me what the amount was. Gentleman sitting behind the counter who may have been the owner didn't seem to care. Wouldn't recommend to anyone - giving a 2 stars is probably quite generous. Such a shame as the setting is superb and the room very welcoming. It's this sort of place that gives a bad name to the industry for service. And yes - I happen to know what I am talking about as I own a Tearoom in another part of the country.....

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Alan S . 2019-06-25

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Visited this tea room at 4.35pm today and was told by one member of staff that we could order refreshments and cake until 4.45pm. We placed our order immediately with another abrupt member of staff who refused to serve cake as we were too late and cakes had been put away. Contradiction. Perhaps they may think again about providing a service to the local population whom they surely must rely on during the winter months.

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Susie A . 2019-06-18

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We love it here. Both the savoury cream tea ( with smoked salmon and cream cheese) and the standard Cornish cream tea are delectable. Best we’ve had in Cornwall. Also do other delicious food and cakes. Well worth a visit. Service is good. Not cheap but well worth what you pay. Recommended.

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Jancrow4 . 2019-05-07

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