Charlie's Cat Cafe in Stafford

Visited as a anniversary present for my Mrs as she is cat mad. The concept is something I've seen in usually bigger cities around the UK so was really nice to see one local. Lovely staff , made us feel very welcomed , cats looks healthy and happy. The surroundings were clean and staff were attentive to empty dishes etc. Coffee was nice and so was the Milkshake we had. The £10 per person pre booking fee may seem steep however when you realize you get a drink included with that and the remaining £5 goes towards looking after the cats then it's completely understandable. I love supporting small businesses, it's how we make sure mega corporations don't take over so with that in mind if you're after a nice authentic experience where you can pet some nice cats then id highly recommend these lovely people and their cafe.

Our very first visit and we were totally in awe at how friendly the staff and the cats were. The owner let us in who told us that she has just taken over and has revamped the café. I would thoroughly recommend visiting as it was the most wonderful experience. All the cats are rescued and was totally happy knowing that the proceeds from my visit will help support them. Thank you to the owner and all the staff who made our visit so special and will revisit again soon.

We’ve been a few times before but really felt it has gone down hill. Before we have had to put on blue shoe covers to protect the cats from outside germs however today they’d ran out so we didn’t have to bother. As we walked in the smell of cat pee is unbearable, something we’ve never experienced before. It was disgusting. But my main problem was that there were 8 tables in there and they chose to give 2 tables a pack of dreamies and not the others, meaning that the cats just sat specifically on those tables and didn’t engage with anyone else. We’d all paid the same price so why didn’t we get the same treatment? Coffee was yak too and the cats all seemed grumpy with their tails down. Might be worth rotating the cats so they don’t have to be petted all day. Overall not what we have experienced previously and it has put me off going again.

We visited today as my daughter and niece are both obsessed with cats. I felt like it needed a little more organisation as they had ran out of several items we wanted and then the girls had to keep popping to the shop to buy more supplies. If you love cats there are plenty to stroke 😁

Wonderful experience and outstanding hospitality. We all thoroughly enjoyed our visit today and will be going back soon.

I love Charlie's it one of my favourite places. We had visited Charlie's 3 times when it was in Stone . This was our second visit to Eccleshall. For £10 per person for an hour and a half visit including a drink it's brilliant. The 3 young staff were so lovely, they were all very busy but still had a smile and were very polite and you could see how much they all loved every cat at the cafe. The cats are amazing so friendly and fussy some of them loved there tummy tickled. The outside area is so good for them . If like us you can't have a pet due to work commitments this is the ideal place to enjoy the company of a cat in lovely surroundings. We will be back soon . X🥰🥰🥰🥰

Wonderful experience for afternoon tea. Excellent food, lovely and well behaved cats. Couldn't fault the service. Thanks again

Second visit for myself and son, first for his Fiancé. Sure we will be back. The cats are so adorable, all different personalities. Very relaxing place. Spotllessly clean. Lovely girls serving, who know all about the cats and obviously love them. We had lunch, jacket potatoes, followed by delicious lemon cake, along with drinks. My son remarked that his Cappuccino was excellent. Looking forward to visiting again soon. Thank you all .

This was a belated celebration in Eccleshall of our granddaughter's 8th birthday - it was her choice, a cream tea with lots of cats, oh, and with the family, 6 of us. Family knew the previous café when in Stone - we were visitors! We are "cat-grandparents", we've had cats all our lives! You have to go to Charlie's accepting that it will be a "high tea" afternoon but with the feline difference - you will get distracted and your drinks will probably get cold! (Staff will get you a fresh pot!). I understand reviewers' hygiene concerns, but I witnessed staff washing hands and keeping the mischievous Arthur (I think that's right!) away from table tops, he's like a rocket when he smells and sees milk and cream! We're a family of mainly health professionals, working and retired, so understand hygiene. You'll be asked to sanitise hands and take shoes off or wear the plastic shoe covers provided, to minimise any external infections. The lovely food (we had to take cake home!) is prepared in an enclosed kitchen area, served on lovely china crockery (not all matched, but that's part of the fun and charm!), all away from the 13 (or so!) pussies. I couldn't fault the staff attitude on the day, everything was explained politely and clearly, and with a smile - that's often missing nowadays! Oh, it's batter to book in advance. We'll be back - thank you! Colin

My first to a cat café. Heard good things. This place was awesome. Happy cats (you can tell they're loved and like the fuss), who were chilled, lovely atmosphere and decor. Nice food and super friendly, welcoming cats. Definitely recommend!

3rd time visiting second in new location Charlie’s cat cafe provides excellent service fabulous and food friendly staff will definitely be going back!

As much as I loved the old spot in Stone, the new spot in Eccleshall is fantastic! Love the addition with the outdoor area for the cats, the staff were amazing and the food was great! Overall a brilliant experience once again and will be sure to come back very soon!

We visited Charlies on the 24/06/2023 and found all the staff very friendly and the atmosphere relaxing. Its very clean and the cats am friendly. We was very lucky because they managed to fit us in. We parked on the coop and its just off the car park. You ring a bell to get in. We only had a coffee but we hope to go again very soon with a few more family and will phone and book. Me and my wife love cats and we felt at home at Charlies. Thank you all.:)

Our first visit this morning to Charlies Cat Cafe, certainly won't be our last, already for going again soon. Very well run by owner with friendly staff. Spotlessly clean ,good menu. The cats are so very well cared for, all beautiful with lovely soft glossy coats. All cats are friendly with lovely natures. Not too big so not heaving with people.

We love visiting here and are regular visitors. The staff are lovely and friendly. Just love spending time with the cats who are gorgeous. Always enjoy our food and drinks. Thank you and see you soon 🙂

The concept is great, however when staff handle cats, who leave cat hairs on their aprons, then go back into the kitchen where food and drinks are prepared, there is a serious food hygiene issue here. There were a few other things that weren't quite right and spoilt a birthday treat for my autistic son. Hence to say, I won't be going back - there are much better places to enjoy a birthday lunch with owners who value and accept feedback, unlike this one.

Garbage. From start to finish, staff were ignorant, the food awful. Table booking fee was totally unnecessary! You would have to question the food hygiene as the kitchen staff were handling cats then heading back to the kitchen! Do. Not. Bother!

Such a beautiful place! Friendly staff and even friendlier cats. The perfect spot for a remote working day to get out of the house, have a nice coffee and cake, and improve the mental health.

I booked and received confirmation for the Stone location. I arrived here 10 minutes early to find a handwritten sign with an address in Eccleshall where the cafe was now located. After paying parking and travelling to the incorrect location I feel that at the time of booking it would have been a little bit of good customer service to inform the paying customer of where the cafe was actually located. When I travelled to the correct location staff were overheard stating that other customers had not shown up and were probably 'in Stone' like it's humourous to mess your paying customers around in this manner wasting their time and petrol money. Charlie's Cat cafe sort this as quickly as you take a payment to book a table as it's pretty poor service. Otherwise a friendly furry experience but somewhat dampened by not being directed to the correct location at the time of booking😾🐾

We went as a family of four, paying £36 for ‘bums on seats’ before ordering any food or drinks, just something to bear mind. Shoe covers are required to be worn, which makes perfect sense. Would be better if they didn’t already have holes in though 🙈 The cats were lovely. My children thoroughly enjoyed that aspect. The food was OK, but we’re talking very basic. It’s more of an experience with the cats than a meal out. Just a heads up. As said by a previous reviewer, it would be lovely to know the cats names on a card on the table. We did check the website before we left so knew a couple, but not all, Probably won’t come back.

This was my first time at a cat cafe, so this was a new experience for me. The rules are written clearly in the foyer for any newcomers, and there's two sets of doors - the outside doors, and some sliding doors controlled by staff members to ensure the cats' safety. Heads up also - if you've got kids, there is a lower age limit (6 years old). When I first arrived, a few of our group were running late due to unforeseen transport problems, so I stepped into the foyer (door was already open) and rang the doorbell by the sliding doors to explain, and if I could enter a few minutes early. Another couple of people behind me were down to do the same for their own booking. Upon the staff member opening the door and checking the booking sheet, the other party were told flatly to come back at their allotted time (same as ours) "and shut the door behind [you]". I was also dismissed similarly, and the staff member dashed back in without so much as a goodbye. I don't have an issue with coming back later if needed, but I was a bit taken aback by the curtness. When I returned at the allotted time there were several groups outside waiting to be let in - we were admitted one group at a time and given shoe coverings. I was shown to our booked table but no staff members came over for drinks orders, etc. and seemed pretty stressed and run off their feet. The other members of my group arrived, drinks orders were taken and pots of tea brought over, but we then had to wait another few minutes for cups. Food was provided after a short while - it was OK. There's gluten-free options too. Admission (inc. a hot drink) is £9, so an afternoon tea tray is another £16 on top of that. Other food on the menu is pretty basic but fairly priced. It was adorable to see the cats trying to get in on the scones and cream (they're not allowed any human food, understandably, but they'll give it a good solid try). The cats do look very well-cared for, and there's enough room for every cat to have their own space and a break from socialising. There's scratching posts and a lovely wooden structure where they can climb and nap out of reach from human hands. It would've been good to have some info provided about these fluffy residents; there weren't any leaflets on the table to say who they were, which rescue they'd come from, etc. Maybe a laminated card on each table would work? After scran, our group relaxed a bit and had a good time catching up on gossip and fussing over the cats that came to visit with us. All in all - 3 does seem a bit harsh but TA won't allow half-points! One of our group has been a few times, knows some of the cats by name and has always really liked it here; so perhaps it was just an off-day for the staff (it was mentioned that they'd had a really manic morning). That being said, I'm not in a rush to come back. I'll perhaps look at visiting other cat cafes in the Midlands next time.

We were just visiting the town, and driving past the window, saw a ginger cat on the back of an armchair and just knew we had to visit. No charge to enter unlike some places do. There are rules but none too strict. The staff were lovely and friendly and the drinks we had reasonably priced. We would have eaten their delicious looking cakes but we’d airway had a large breakfast. The cats all looked well cared for and seemed to get on okay with each other. We counted 12 whilst we were there but could have been more. Lots of arial walkways, toys and drinking fountains. If you still still, the cats will come and visit you,

Amazing food was good drinks were good and cats were exceptional the service was great and the atmosphere was calm. Would definitely recommend

We spent a delightful hour here. There’s a few rules and regs to observe but nothing onerous. Once in and seated we ordered coffee and nachos to share. The human staff cope very well with customers and cats alike. Our food and drinks were perfectly...

Such a relaxing atmosphere! Nice simple menu with a selection of sandwiches, jacket potatoes, oatcakes etc. Lots of different coffees and drinks to choose from and most importantly, lots of CATS! Cats looked healthy with beautiful glossy coats and had plenty of spaces to get...

This was my first time ever visiting a cat cafe. It is certainly a rather more unique dining experience. The staff were extremely friendly and all of the cats seemed really relaxed and happy (for context, these are rescues). Food and drinks all reasonably priced...

Absolutely loved visiting all the cats i had a bag with bells on lol all the cats came to see what it was and greet us there were also kittens there and they were so cute and soft all the cats were very placid and...

Have visited several cat cafes but this was my first time visiting Charlie's cat cafe and I was not disappointed. Staff are very welcoming and friendly..and so are the cats! You get 1 hour 30 minutes visiting time for £9 and that includes a drink...

We were here this morning and really enjoyed it, The staff are really friendly and the cats are beautiful and so well cared for. We enjoyed cuddles from the cats, Reggie nelly and Bertie kept coming back for more. The atmosphere is very warm and...

First time here for my grandsons little party. If your in to cats, then this is for you. Cats every where and ever so friendly. Food was good to. Amazing.

Took my son here for a half term treat. From the start to be greeted by a really friendly member of staff to direct us to our table. The pamphlet on the table with the list of cats on with names and their story was...

My son booked the Cat Cafe as a Mothers Day treat knowing I'd been talking about going to one for ages. Staff were so friendly and knowledgeable about all the cats. Food was fab and the cats....oh my days, I was in moggy heaven!! All...

This is by far and away the best cafe in Staffordshire. The food and drinks are really excellent, the staff are amazingly friendly and helpful, and the cats are incredibly friendly and affectionate, and it is pretty clear that they are so well looked after...

I absolutely love visiting this Cat Cafe. From the moment you enter the door the staff make you feel very welcome. The cats are adorable and so friendly, you can tell they are well looked after. Good selection of food and drinks on the menu,...

The most amazing place for cat lovers. Everyone was so friendly, great food and coffee and the cats and kittens were delightful. Perfect for couples, families and kids or if you just want a coffee with a twist! Would highly recommend the experience and will...

A fantastic place the food and the coffee were great ! The cats were adorable and very laid back .we were entertained by two kittens charging around and by a cat insisting on climbing into ladies knee as she was drinking her coffee much to...

Brilliant place to visit for any cat lover. The cats are all happy and well cared for, it’s nice to see them relaxed and enjoying themselves with strangers coming into their territory! We enjoyed some hot drinks (non-dairy milks available) and relaxed for an hour...

Lovey little place for a little quiet coffee and cake. Little girl loved the cats and kittens, who were super friendly and docile. Watch out for Bertie tho as he likes to help himself to any sign of cream. Thé café is really comfortable and...

If you love cats, do visit the cat cafe. It is a delight. We entered through a cat security system to find the cafe occupied with 8-10 very happy and healthy looking cats (and some customers who looked equally happy to be there). There are...

Our daughter had recommended this café, and we were thoroughly welcomed from the moment we arrived. The cats are obviously loved and cared for, and there are clear rules for customers to observe. The staff are very friendly, and the food is good and healthy....

I took my friend here as a surprise for her birthday (she's a true car lover). It's safe to say she was delighted with the gift. I was swiftly ignored by her for the first 15 minutes so she could introduce herself to the cats....

Fantastic to see such healthy, well loved cats in a safe environment. Immaculate, modern cafe which caters to the whim of cat lovers and the feline residents. Friendly staff members who were happy and genuinely enthusiastic to answer our questions and share stories of their...

We took our two grandsons for lunch yesterday and we were all impressed. The atmosphere is welcoming and very relaxing. The pace is unhurried and the cats are friendly. It was fun finding where they are hiding, having a sleep and a close watch is...

Amazing place to go!! We have been here a few times and every time I’ve been very impressed by the café the staff and the interaction with the cats! The food and drinks are lovely and the experience is excellent.

So we went here today. On arrival we were shown to our table. A man opposite was giving the cats treats. We were never told we could do this. We were not told the menus were underneath the cat information. I read the cat information,...

Really enjoyed, my daughter's birthday treat at the Cat Cafe, with lovely friendly cats, & friendly staff. Really recommend a visit. 😻🐱❤️👍

Absolutely amazing place. Beautiful cats, all so gorgeous and adorable. Lovely, friendly staff. Great food and drinks served, we had Ham and cheese pannis, delicious, oatcakes, yummy and jacket potato, which my daughter really enjoyed. Look forward to our next visit and cuddles with the...

Lovely cats -obviously. Visited here while on holiday in the area, an can't recommend it highly enough. A very peaceful atmosphere with good food and pleasant staff. A perfect place to sit and relax.

Absolutely lovely peaceful experience. It was so relaxing with friendly staff, excellent food, spotlessly clean and beautiful cats.

My partner and I visited on a Friday morning at 10am and we were the first people there meaning lots of the cats came to greet us! We ordered a tea and a coffee and the waitress/owner/manager advised us of the options on the menu...

First if all, the staff are really friendly and very very polite. Cats sometimes will go over to you and sometimes not, but that's okay. My hot chocolate was good, and I would go again.

Excellent! Such a good idea. Cake and cats, brilliant! Cats were all adorable and staff were very friendly.

We discovered this cafe by chance whilst visiting Stone for the day. We saw Ralphie and Patches in the window as we walked past and then decided to visit for lunch. The cats were happy and well cared for and the cafe's decor was really...

We discovered this cafe quite by chance when we went to Stone and really enjoyed our visit. There were provisions in place to sanitise hands and plenty of space to socially distance. The staff were very friendly and polite. Food and drinks were served promptly...

Visited after makeover and absolutely love this place. Staff, food and cats all great. The cafe is so well thought out with walk ways for the cats. Best cat cafe by far and would highly recommend a visit

Visited Charlie's Cat Cafe for the first time today it had been on my "to do" list for a while. Was pretty quiet this afternoon and I think only one staff member. Cats were lovely and friendly and I felt safe in the venue due...

We’ve visited this cafe a couple of times and it has been a great experience every time. The staff are friendly and helpful and the cafe is decorated beautifully. The menu is simple but great for a brunch, light lunch or for coffee and cake....

we booked and ask for the window seats, the cats are very active and willing to share their love, food very nice, but its all about the cats.

My friend took me here for a pre-birthday treat and it was just F A B U L O U S as we are both cat lovers. DO BOOK IN ADVANCE OR YOU COULD BE DISAPPOINTED THOUGH. The cafe is exceptionally clean. Although the menu...

If you’re a cat lover this place is a must! The cafe itself is bright and airy with a selection of seating. The menu is simple and the food is great (I tend to have cake, mind!) The staff are so friendly and nothing is...

I have been here twice now and enjoyed both occasions. The café is beautifully furnished and full of wonderful cat beds and cats of course! It’s so lovely to enjoy a drink and a bite to eat in the company of these gorgeous fur babies....

Lovely way to have relaxing coffee and a bite to eat. My 12 year old loved it. All the cats are rescued and were relaxed, we’ll cared for and seemed very happy. We’re going back again next week!

A friendly and welcoming environment by both cats and staff! My Nan and I are huge cat lovers and have been excited to visit this cafe since it opened as having a cat cafe near enough on our doorstep was the best thing! We went...

Took the grandchildren to this new cafe just before Christmas. Cats very relaxed and will to engage with visitors, staff all friendly and efficient and sandwiches delicious. Great success all round.

Been meaning to go for a month but been booked up. Finally went this week the cats are so chilled and the focus of the cafe is clearly on them and their welfare - this shows. Coffee really good soup amazing and then you let...