Charlies in Crawley

Decent food ...lovely atmosphere for families

None of the plug sockets were working, couldn't find one to charge my phone while having breakfast after a long flight. The lady at the till was not helpful at all. Disappointing.

Apart from employees being loud from time to time, it’s a nice place.

We liked this restaurant because we were hungry and did not expect to be that good. We had the eggs with salmon, toasts, orange juice and coffee. Service was good and we appreciated how fast our food came.

I visited this Costa about a week ago with my sister, who has a serious dairy allergy and is also gluten intolerant, which rules out oat milk from most mainstream brands too. My sister noticed that multiple orders are prepared simultaneously but none of the tins used to warm the milk were labelled and it would be incredibly easy to get them muddled up, with serious consequences for customers. When my sister asked the staff member if she was sure that she'd given her the right coffee with soya milk the woman was rude and dismissive and this was building on her visible irritation with my sister that I noticed while we were first placing the order. My sister never drank the coffee, it was too high risk. Had it been the wrong milk she could have been hospitalised. Dairy and gluten allergies are serious and customers with these concerns should be treated with care and respect and furthermore, Costa should implement procedures which give customers reassurance that mistakes won't be made and they should train staff to handle these situations with greater care and concern. I won't be using this costa branch ever again.