Based on 56 opinions finded in 1 websites

Based on 56 opinions finded in 1 websites
Nº 200 in 344 in South Norfolk
Nº 48 of 81 Other cuisines in South Norfolk
Opinions
I attended with my family and thought it was very overpriced for the quality of the food which was below average. Also the owner had two young girls working for her and how she was speaking to them infront of us made us feel so uncomfortable she was belittling them infront of other customers and it was very uncomfortable to witness. The girls appeared really hardworking but it was evident she was making them nervous. The lady shouted across the cafe inront of other customers did they get your order right?! They may have been her relatives working for her but no excuse please treat your staff a bit kinder and don't make customers feel awkward and kern to get out of there as soon as possible!!! Very dissapointed and won't be returning!
loubeeelife . 2019-09-08
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A beautiful location, excellent food and attentive staff. However, after 75 minutes we were told that we would be asked to vacate our table soon. The restaurant and marquee only had three other tables in use, the majority of tables were empty with no reserved notice on them. 30 minutes later we were asked to leave. The indoor tables and marquee tables were still mostly empty. It was all rather uncomfortable and felt unwelcoming. The excellent food and beautiful location were completely overshadowed by us being asked to leave. I would understand if the tea room was busy and would have vacated our table, as I understand how important it is for businesses to make a profit in these uncertain times. I would have thought that any establishment would welcome having customers sitting at tables when a larger number of tables are empty, as it creates a visible sense of activity that can attract others. Seeing people already enjoying the space can reassure potential customers that the place is worth visiting. Personally, when I pass by a venue with empty or mostly empty seats, I can't help but wonder why. Some cafés, even prioritize keeping window seats occupied because it sends a message to passers by that the business is open and thriving. Ultimately, businesses rely on customers—and customers are human beings with emotions and needs. By understanding these needs and emotions, businesses can build stronger connections and, in turn, achieve greater success. As the saying goes, you may not remember someone's name but you will remember how they made you feel. I felt unwelcome and sadly will not be returning or recommending this location, which is a shame. Why 'sadly', because I felt the food on offer was excellent and the location beautiful. I'm sharing this as I hope the cafe reads this and realises they could be sabotaging what has the potential to be an amazing business.
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Having drank there a few tines we thought we would try Sunday lunch. Four of us were put at the smallest table in the middle of the bar, the larger tables reserved for twos and threes, odd, they did offer to move us but why seat us there if they had larger tables? The vegetarian 'roast' was TWO over cooked cheap veggie sausages (none of us could eat them),disgraceful for £13.95! How is that a 'roast'? Over all the experience was uncomfortable. When paying the bill we had one (the cheapest) meal knocked off and an explanation that the veggie roast wasn't usually sausages and they weren't the usual veggie sausages, maybe explaining to the customer that the quality was inferior to the norm, before they order, would be a good idea , but obviously they would rather people just paid, said nothing, and left. Definitely not a place for anyone expecting a good Sunday lunch as described. Disgraceful.
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Fantastic location for truly wonderful food and exceptional service. The food is perfect and obviously of the highest quality. Service was quick, attentive and welcoming. Beautiful dining room with every little detail thought of. Loved the gluggle jugs for water! Everything from the fresh bread rolls to the thinnest pastry on desert was just perfect!
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