Chaiiwala in Leicester

The spot is great for a nice chai with some good and yummy options of food such as sandwiches, wraps or pasty’s. We especially loved the fact that they accept credit cards and got really great customized personalized suggestions by a wonderful lady named Nanina over there. 😊

Tables are not clean, staff sit in the kitchen we called them several times and the lady was also rude while taking the order, menu was also not provided . Very poor service

I love chaiwala, I went today and ordered food, all the tables were dirty, even one of them had dirty cutlery on it, staff was rude, didn't answer me well, also they just went inside kitchen and start talking and after calling again , after some time staff showed up, really bad experience, very rude staff,

Absolutely love this place & come a few times per week. The pink chaii is amazing

Amazing selection of Food, drinks and snacks! As a fellow foodie, I strongly feel Chaiwala is a unique cafe with all day breakfast options which is excellent for all types of individuals. You can grab a warm delicious breakfast anytime of the day. Many of my colleagues, family and friends adore the Chaiwala brand. I appreciate the customer service from all chai Wala stores in Leicester especially Chaiwala Granby street as it’s been one of my main brekky spots since it opened years ago. Well done to management Muzzi and Ali and the hard workers Amara, Adeelah, sana, Amir, sureka and rest of the team. Chai Wala always employ friendly staff who greet you with a beautiful warm smile and serve us customers with respect and professionalism. GRANBY STREETS CHAI WALA’s customer service is hospitable. Chai Wala is indeed a part of the city centre community in leicester. Without them Granby street wouldn’t be the same. Thank you Chaiwala for your credible service to the community. And a sincere thanks to all staff as they are the foundation to the success of this company in the food Industry. To a prosperous future for Chai Wala……The omelette wrap is mouthwatering…..just give it a try for those that haven't yet had a chance to.

Karak chai liked it here. Good vibe to sit there and have one with fellow Asians. Will have once more if I go to Leicester anytime.

I have visited many Chaiiwala branches since its launch, some of them near my residence on regular basis. When the franchise was launched, it was unique idea which attained success and popularity, like McDonalds for Chai lovers. Sadly except their chai which is still good, most other menu items are victims of ready made, reheated food. I paid visit to this branch near the station during my recent visit to Leicester. I ordered Desi Breakfast with Karak tea and Pink Chaii cake later. The lady at till was really pleasant and friendly but thats it. When Omelette is the best item in your breakfast, it isn't a complement. Paratha was like those frozen grocery store reheated Parathas. Daal was worst, it tasted very chemical like something stored/frozen and re-heated. Chaii was good. I don't fancy Pink Chaii cake as Milk cake tastes better with sweeter milk, I just feel its bland with pink tea. I love Chaiiwala. Their success is love letter to Chai lovers. I just hope they return back to their original formula of fresh food rather than cutting corners and searching for shortcuts.

Every thing is good but they don’t have enough space

Chai is same as other chaiiwalas in Leicester but the Karachi bun kebab I had here is worst thing 🍔🤮

Unfortunately I’m not comfortable of going in this branch with my family. Very strange groups of people would sit there and stare at women. Not sure if any other family will go in this branch if not necessary. It has become a cafe of asylum seekers who stare at girls, women and even kids ! Horrible

Great chai as usual. Remains quite crowded though.

Excellent overall experience. Amazing tea, food choices,and very cordial staff. The only problem is the space available, limited and mostly occupied by customers even after finishing their tea or food

Nice clean and organised lovely place eat in or take out or order online nice friendly staff,good service reasonable prices good to visit every time.

Not bad but I am not traveling at this point, but my close friends are go at here

Ordered a takeaway coffee and wrap, service was slow and staff were too busy talking between themselves to actually do any work. It's narrow and lack of seating area.

Staff were very friendly & the food came quick. But I wasn’t a fan of their desi breakfast with paratha and beans. The chai was nice though.

Worst customer service, charging extra money for empty cup. The till person refused to provide tiny cups as being a regular customer i haven’t received any regardless response. A shameful thingi.

Had chai today 17/9/2023 at 9.45pm . Chai was too thin , asked to guy in the till. He didn't response properly went inside. Worst customer service. Having chaiwala for 2year . Taste was worst on that day and the service too. 4.50pounds was wasted. Chaiwala should teach that guy how to deal with customers review. Nothing personal, that's why even didn't mention any colour or ethnicity. Time and date was mentioned, you can check CCTV footage for Confirmation. Thankyou

Best Indian style Tea served here.

Great little place in City centre of Leicester.

Tiny portions, over rated breakfast. Tea is good!

I ordered tea and donuts, and the tea tasted delicious, but the donuts did not taste good, and were oily and greasy

The usual most ordered cha is actually already made and given immediately when ordered. Thus it's not freshly made, and sometimes it's on the colder side. If someone orders chai latte or some less ordered ones, they freshly made it. Rest of the things are amazing.

If you’re hungry don’t go Here, I ordered masala chips and a passion fruit cheese cake. We were the only couple there. After 30 mins I asked how long does it take, her reply 2-3 mins as they are doing A deep clean it’s taking ages. But the staff at the back have time to come to the front and talk to their friends a laugh and a joke but they food that’s supposedly meant to take less then 5 mins was still gonna be another 2-3 minutes on Top of the 30 mins we had already waited. I asked for a refund I took my refund and went to get food from somewhere else.

Naina was very helpful and organised! Helped us pick the perfect breakfast option, holistic and soooo tasty! The chai delivers and I was transported to the streets of Mumbai.

Chilli Paneer was tasteless, and was stale. The Karachi Bun Kebab, didn’t taste anything like the real thing, it was an uncooked pati covered with an omelette which was warmed up. Pav Bhaji was edible, but yet again wasn’t fresh. All in all I would give Chaiwala 1 star, for the karak tea, coffee and the loaded chips which I enjoyed. All the other dishes were a waste of money. I would advise you to stick to what you’re good at like the hot drinks, and leave the food to proper chefs!

Very disappointed with the quality. Went yesterday with the family (assuming this review is for the fosse park one!) Reheated paneer - still have a stomach ache. Thanks for ruining our weekend!

Excellent & polite customer service. Very varied menu and food was very tasty. Very efficient service and nice atmosphere

Good chai and snack options. Nice quick service.

Ordered chai today from Granby street. This is how it arrived!!!!!!!!

During this crazy pandemic, my only highlight of a walk out into town has been to pick up a chaiwala. Today I went in and had the best surprise. They've got VEGAN options! YaY! (They're using oat milk) I had myself a vegan golden chai that they were trying out. What can I say the tumeric wasn't over powering, it was sweet and creamy too. I also ordered a chippy bitty which I wolfed down without a picture.! Definitely excited for their new menu items!

It is aVary nice restaurant and good food. Great customer service with friendly and cheerful staff.we will coming back …..

Great customer service with friendly and cheerful staff. Thank you Naina for making us so welcome!! Best karak coffee compared to other branches.

Authentic chai and great snacks! Feels like home away from home!

Lovely service, karak coffee and fully loaded omelette wrap… sooo good!

Great service and very delicious drinks and meals.like it ...Will visit It again and recommend it to friends Respectful staff

Good service by the big man on the front

I love visiting Chaiiwala all the time. This morning visited there and had a great breakfast, the front staff is soo pleasant and a friendly service. Chaii❤️

Super chai and snacks, limited seating, Poor service Jan2022: I have to revise my above review of 2 yrs ago as service this time was awful. Karak chai was good as always but service extremely poor. Front of house staff need urgent re training!! Our order was wrong, our bill was wrong. After waiting for 20 mins when our order hadn't arrived we went to the counter to enquire with the person who had taken our order.. and were told by him " have you ordered". When our mint white chocolate eventually came...it was without mint! We were promised it would be rectified. The new drink never came. We walked out. Very disappointed inspite of good karak chai. Please let poor service not let Chaiiwala loose its clients

WHERE DO I START!!! FIRSTLY I ORDERED MY FOOD THE TEA IS NICE THATS NOT THE ISSUE THE MASALA CHIPS WAS OK THE CHEESE SEEMED OLD AND HAD NO TASTE. ALL THE TABLES WAS DIRTY AND HAD FOOD AND EMTPY BOXES ONE OF THE BOXES HAD THIS BROWN SAUCE THAT NEARLY DROPPED BECause it wasn’t cleaned and would’ve stained my new clothes!!! I ASKED THE WORKER NICELY PLEASE CLESN THE TABLE AS I DIDNT FEEL COMFORTABLE EATING ON THE TABLE AS IT WAS DIRTY , HE TOOK AGES THEN FINALLY AND WAS CLEANING EMPTY TABLES WHERE NOBODY WAS Sat instead of mine while I was waiting for him to clean it so I could eat . So I asked and said clean this bit too please . The worker said “CALM DOWN FAM”. Very aggressively . The tone of his voice was like he was about to hit me if I said something. He was very very rude the way he said it and I felt like he was about to hit me by the tone of the voice . Then he cleaned my table and he was spraying it and purposely started spraying it so it goes on my food!!!! He done it on purpose I don’t know why as I asked him nicely and didn’t say anything . Maybe he don’t like his job and he can’t cope as they have many customers and seems like they are understaffed . VERY FUSTRATED !!

food and drinks are good - 7 or 8/10 But honestly hygiene and cleanliness is very poor. on a scale of 1-10 for cleanliness and hygiene i would give it a 3 or 4. food and waste are left around without being cleared up by staff or customers. The tables are not wiped either after use. they should make it mandatory all customers should either clear up after themselves, then staff clean the table. If not after customers have left, the staff should clean up. the vibe itself is nice, good-lighting and presentation. however the shop is very narrow and gets crowded and congested extremely quickly. i have been quite a few times now, alone and with friends, and orders do take quite a while to come, they do seem understaffed quite a lot of times. even if your going in for a simple coffee, if there are 2 people infront of you, their orders take so long to process, you could be waiting in a line for 10 mins for a coffee :p i do love the karrak coffee from here though, and the desi breakfast it very nice. food and drink vice i would definitely recommend. But in terms of customer service and hygiene/cleanliness there is a lot you guys can do to improve on . best wishes.

Great food! Great service! Faultless

Food took forever, but it was worth the wait

Poor customer service and have for more than 10 minutes although I was the only customer

I ordered halwa puri today and puris were as hard as rock. Very very bad experience, they were full of oil. And why don’t you treat children with respect, they served wraps in news paper on the table , no serving plates.

Great customer service by Ali, the Manager…The food & chai is always on point & never disappoints

Went on a Sunday with family, arrived at 10.10pm, got our drinks at 10.15pm - store is meant to close at 11pm. Waitress kicked us out at 10.30 saying she needs the place empty as they're closing. I queried this with her as the store front advertised 11pm. Waitress then advised that she needs to be out at 11. Me and family finished our tea outside. She turned away several other customers at around 10.35. If the store closes at 10.30 for service - don't advertise 11pm.

Service is excellent but the tea is not great. It's not authentic Indian tea and you can taste the condensed milk used which isn't an ingredient in authentic Indian tea.

I went in after trying to call for 30 minutes, to be met with disrespect when I asked to speak to a manager. Why place your number up if your going to pick up just to end the call constantly? Makes no sense. Would not recommend

Service was good & masala chips were nice although thought the Chai Latte was too milky without much flavour.

Highly recommended! You need to attend Chai Walla for your morning fix .

For a restaurant who's name is chaiwala, it is a pity they cant brew a decent cuppa tea. What is served is a milky creamy over the top flavoured gunge with cinnamon and such like, sugared to give you diabetes. This is as far away from a typical cuppa in India or Pakistan, as a milkshake is to a lassi. Please dont mention the samosas deep fried from frozen and the mush they call " samosa chaat". Doesnt exist. Do yourself a favour and go to the many independent local sweet and savoury shops on Narborough Rd. for a decent tea, chaat and samosas. Had to come home and brew a decent cuppa with a cardamon to get the taste of chaiwala out of my system. Never again.

Just had karak chai from there to drink, tasted so nice, even a bit sweet as well for £1.60

Cheap drinks, amazing flavour. Give me that vegan chaiiwala. Staff were very friendly. The shop had tables for customers to enjoy a drink (hot or cold). Will try more flavours next time. Till next time ...

I only found their tea awesome. Other snacks are not that delicious. But it is ok. Feels costly and overrated

Nice small cafe with desi tea and tasty snacks.

Excellent products. Extremely friendly staff! Deffo go!

Really pleasant staff, food was awesome and came out quicker than expected. Highly recommended this place.

Best Chai. Had Desi breakfast and mint tea, arrived mega quick and was so nice. Cheap too.

Really pleasant staff, food was awesome and came out quicker than expected. Highly recommended this place.

Nice place n friendly staff Alhumdulillah

I really liked the food and the ambience of the restaurant. Lady at the counter was great (forget to ask her name). Food was good. very cheap, quality is good. Tea was awesome.

Had the tea thinking it will be authentic masala chai however the tea was above average..it did have the aromatic masala's however I prefer it with hight fat milk which seem to be missing or probably it was just that cup

Good food and great service by Ali and Mose.

I dont miss a karak tea from there whenever i come to city centre

Chaiiwala in general isnt all that. Falooda is 0.1% noodles and basil seeds and 50% cream. But leicester doesnt have any real competitors like the chaiiwala in birmingham so they are able to make falooda as poor quality as this. Still the chaiiwala in birmingham is dead too. None the less its fairly cheap and has nice seating areas. Service was fast and the staff are nice. They do halal honours which is a bonus but I think its one day of the week. If there was other chaii shops as there are in birmingham, I would probably never go to chaiiwala again, but since leicester only really as this one in the city centre, its the only reason why I've come here. If people in leicester what the quality of karak chaii and other menu items were like at competing chaii shops in birmingham, I'm pretty sure they would only come here due to convenience too.

I went to chaiwala today for breakfast with my friends. Food was great. The two girls working there Adeela & Ammara deserve a shout out for their excellent customer service, their kindness, and extremely sweet & professional service. We had some minor issues based on our order but they went above & beyond to sort it out for us. Humility and professional service trump everything and both of them exhibited that remarkably so shout out to these awesome girls - chaiwala @granbyst they're def keepers :)

Good professional service. Clean place. Tasty food. Friendly staff.

Very disappointed they have burnt my food and actually served it like this and asked for a kebab roll which they said was lamb but actually turned out to be chicken.

First time here and was pleasantly surprised, me and my mum both went for the chai latte and loved it. Very well priced and the lady at the till was very helpful. Will definitely be back.

Guys spend your hard earned money elsewhere! Ordered Chai’s and once on the Motorway had a sip and they were watered down ruining the authentic chaiwala taste

Forgot about my order after making me wait outside for over 10 minutes then didn't even apologise for it when they realised

I bought a chilli paneer, it was cold, hard and no taste at all

Genuinely surprised how good the food and chai was, would definitely come back

Ordered pav bhaji ...came home opened the box I found 2 bun with onions that's it. Big disappointment 😞

Halva puri never again from Chaiwala disgraceful.... First of all you can't sell halva puri with out the chaana. So for £3.50 you get 2 Puri and a small box of halva which taste like some kid tried to make it with his mum in the kitchen for the first time.. Then you order the chaana extra on top so it can become a propa full breakfast for a extra £1 so in total your paying £4.50 for 2 Puri, halva and chaana which is the size of a kids meal, for all the big boys out there you know what I mean........... ZAM ZAM SWEETS ON EVINGTON ROAD - 4 PURI, BOX OF HALVA AND A BIG BOX OF CHAANA - £4.00 THE BEST IN LEICESTER NO ONE CAN TOP THIS GUY PURE PAKISTANI NAASHTA WITH PROPA FLAVOUR..........

I cant appreciate this franchise enough to give us a good quality Chai we deserve. Cant just have coffee all the time. Well thats it about this place. Everything else is below mediocre. Whatever i ordered was below satisfaction, paratha was some grilled tortilla, crispy tareli roti was like oiled poppadom, chicken sandwich no so much flavour. Atleast chai is good.

I been ordering chaiwala for a time but every time something missing or something not right. Sort it out mate.

one of the best places in leicester for my tea fix. The staff are incredibly kind especially Ali, he makes everyone welcome and has great recommendations if you don't know what to get. Five stars from me !

Usd to visit regularly. Sadly when I visited for takeaway the staff member was not wearing a mask. So I won't be returning for a while.

Delivery. Overall: bright, fresh flavours and great breads. Butter chicken roll - excellent taste, but a bit under filled. Malai Boti Naan: lovely. Chilli lemon chips: good flavour, but quite soggy. Pricing is fair.

Best place to start fantastic day# Nice breakfast Point

Not keen on the location. I feel it's not ideal especially if you want to grab a tea and go as parking is an issue. It's actually really small compared with all the other chaiiwala chains I have been to. However, I cannot complain about the tea, it's always spot on.

My favourite place, got addicted to this at one point. Faloodaaaa and karak chaii. Great brand , prices are reasonable and guess what got one opening around the corner from me. Definately recommend visiting this place. Wish they had more space to sit down too

Seem to always short change people don’t know why. you’re going to lose allot of genuine customers

Incredible Karak Chai, butter chicken wrap and keema wrap. Wonderful, friendly service. Staff are always really lovely and helpful.

Super Indian tea and Indian sacks.

Staff is always friendly. Great place to get a nice refreshment from! Their seating is also really good & they've added screens dividing tables for Covid-19.

Best tea in town! My boys are addicted always asking for chai really lovely staff too

Stopped here for my lunch and it was really lovely including the best amazing tea. I would definitely recommend

A true taste of the east! Fantastic experience, can't recommend high enough!

What fantastic food and beverages, despite the fact of takeaway only, the food was packaged very nicely. Coming into the store uncertain of what to choose the wonderful young lad Muzzy at the front customised the order to my preference. Will be coming again very often.

Stunning beverages, shall have to try the food at some point!

I absolutely live the chai at this place but today i tried the chocolate dessert which was good but expensive for the amount you got

Super food and good breakfast and wah chai

Caramel tea and kebab roll is amazing... Happy to see parle g biscuit packets there!

Love the chai here. Try it out!

Food was tasty and such good value. Our cost was 20 £ for three. The omelettes and chai karak tea was very good.

Really enjoyed. Good food and great atmosphere. Tried the masala chips and lemonade.

Pricing slightly high for the Pink tea but couldn't fault the taste - thank you to Ibrahim for making the visit that much more enjoyable