Chaii Pot in Hillingdon

Great food, lovely welcoming staff - deffo recommend of you want a chai in uxb!

Selling karak chai with no karak masala taste extreme level auger I would never ever buy again from your shop to sweet and no masala

Got a karak chai - was not too bad. Service by the guy at the counter - very bad! If you don't want to ruin your day from bad service at the counter, give this place a miss!

Bad food does not justify the price.

The staff there is very rude and they even ask for extra charge of you ask for sleeve to hold the cup

The tea was amazing honestly, love it. Don’t wanted to be a complicated customer as I am a professional BM, but in fact the Baklava was very hard to be eaten £4+ for a single slice🫣😺 and there was no evidence of expiry date or since when it was kept open, we had to politely request for a change which was refused indeed there was no packing on it. So was disappointed but don’t forget chaii was amazing. ☕️😋

Absolutely horrendous customer service from a former regular at this cafe, which used to be a wonderful place for me to study and chat with the staff. A fly fell into my large coffee, which I showed the server. I asked for a replacement cup with half the amount of coffee- which is the same amount I had left to drink. She refused, saying I quote “it’s not my problem” then claiming that I “had left the shop”. She was too busy having an attitude and tapping away on her phone to realise I was sitting in the shop the whole time with my bags! I don’t know what kind of staff has been hired here recently because they used to be very considerate. Furthermore, to be frank, I paid for a large but because of that fly I only got a medium. I asked her if she would drink that coffee with the fly in it. Of course she said no, but still wouldn’t provide me with a cup with the amount I had left; even though it is normal customer service to provide a clean replacement at any restaurant or coffee shop if there is even a hair in the food, forget about a disgusting fly that landed on God knows what beforehand (and this is coming from a waitress). It’s absurd considering the amount of money I paid for the coffee, but she just spent her time sitting there and playing on her phone with an appalling attitude. At Starbucks you couldn’t even see a phone being used by baristas, and certainly I would have been told off by my manager for doing the same thing even if I had zero customers because it looks terrible.

I burnt my tongue on hot tea. The lid also not fitting. 🔥 hot tea drop on my hand and burn my hand also. I will not be coming here again.

Food and chai was cold and the paratha was very hard. Not happy

They have the best karak ever!!!! And great friendly service

Served by Anusha. Rainy day accompanied by tea 🙂from Chai Pot

I have been trying to have the pistachio Spanish latte for many weeks now but they keep saying it’s out of stock? I keep going back when they say it will be available but never is. I tried their matcha latte instead and it really is 0/10. Don’t recommend

Amazing food and drink. Let down by the service. The staff were on their phone and the way there and delayed food as they forgot. They tut and whilst trying to ask questions etc, it's as if I was being hard work for her. Sad.

unfriendly staff, burnt myself quite badly on chai, also noticed a 3 star food hygiene rating…

Excellent tea and very helpful and friendly staff. I will definitely come back and would recommend this place to anyone who wants to taste something different.

Near to Uxbridge station They have many options for tea and their tea is good 👍 Even they have good options for snacking I like falafel wrap it little dry but always good to have it 🫡

I came across this cute little coffee shop when I was thinking of trying something different and I’m glad that I thought I’m that manner because I tried their coffee & croissant offer, which costed less than £5. I was served by Alina who served me with an exceptional level of customer service, which made me feel very welcomed. Their croissant turned out to be very tasty and was extremely good value for money. I would recommend anyone visiting Uxbridge to definitely give them a try.

The sheesh kebab wrap and pistachio milk cake are to die for. Lovely.

Good customer service and tea also.

I am actually going to Say my honest review: desi breakfast was absolute a joke no seasoning and it was plain as hell i wondered to myself on why i even went here Plus there is a three hygiene rating i did not see that there. Only chai was good but never eating the desi breakfast there. EDIT: There is also a chai walla down there that is so much more better then that. I also got a cheetos hotdog wrap there. I wondered to myself if it was even edible or taste nice. Staff was also kind of rude. I now see why it is always empty. Do not ever go here at all.

Very misbehaving staff she don’t know how to treat customers I never gonna visit again.

Shoutout to Alina for the Caramel Chai. Excellent customer service

One of the best chai pot in Uxbridge town Excellent tea and very good service I really recommend to try it

Love coming to this little place! The staff make it what it is. Vithu and Anusha are great and my toddler loves the welcome she gets here!

Changing my review. Chai pot are clearly very attentive and care about consumer reviews. They have listened and I am appreciative of this. Older review... Generally love chai pot. Used to have the veggie breakfast with falafels and now won't touch the falafels. They have a new supplier and they just steam their falafels and it tastes horrid. Go back to what you do best Chai pot (Uxbridge) or you will lose customers trying to save pennies.

Cutest little place for some HALAL food 💛

Paratha wrap tasted nice, but was tiny! It was supposed to be my lunch and I am still hungry. I had expected equivalent to a sandwich and it wasn't. For eating in I would prefer a real cup for tea.

Best chaii ever. Highly recommend.

Great customer service, amazing chai.

Thanks Vithu for the amazing service.

Vithu was really friendly and gave amazing service!! The food was really nice too!

Generally love chai pot. Used to have the veggie breakfast with falafels and now won't touch the falafels. They have a new supplier and they just steam their falafels and it tastes horrid. Go back to what you do best Chai pot (Uxbridge) or you will lose customers trying to save pennies.

The waitress is not polite at all

Best Karak spot in London. No doubt.

Ordered my food and was then told my child couldn't eat their sandwich from another shop. Disappointing.

Really warm and welcoming atmosphere and authentic tasting chaii. Vith was very accommodating and excellent service👌🏽

I had a great experience in Chaii Pot, especially thanks to Berta's friendly service. The karak was perfectly brewed, hitting all the right notes, and the Oman wrap was simply outstanding.

I have been having karak chai from last three years but recent 2-3 months quality and taste of chai has been okay okay not worst but just like not before

Best chai I ever had in England. 🏴󠁧󠁢󠁥󠁮󠁧󠁿 and beautiful atmosphere as well

Ridiculous rude customer service.

Got a cinnamon karak chai and spicy chicken wrap. Chai was extremely sweet which took away from the cinnamon and tea flavor. But it was fresh so I may get it again. Spicy wrap was ok. I wouldn’t get it again. Service and atmosphere was second to none! Five stars because of that. Well Down to the team there.

Amazing cup of Chai, the best in town, just had mine this afternoon

Karak chai is nice but prices are too expensive. The paratas are way too small. Also the chairs inside look unclean.

First impression: The cafe is beautifully decorated. The food can be improved. I have ordered karak chai, Oman chips(snack) and crispy Oman hotdog. Karak was perfect, Oman chips is so pricy! And sandwich can be improved as the roll is not crispy and it is soggy. Overall 3/5

This little cafe is situated right at the heart of the Uxbridge City Centre. I visited the cafe with my wife last week. I found the cafe very clean and tidy. Staff were very nice and well spoken. Indian type of snack and Chai (tea) are my favourite at this place. There is indoor sitting area as well as outdoor. The Cafe is just outside the Chime, very hard to miss. Uxbridge Underground station is just 1 minute away from the cafe.

The karak chai was good but sadly the parantha was not. It was a frozen parantha as opposed to a fresh one.

Lovely atmosphere, feels cosy to sit there on a dark autumn night. The staff always immediately serve you. The Karak chaii is my go to :-). I always recommend people to come here on a lunch break and grab a drink

The wrap was no bigger than my hand, ordered Oman chips was expecting it to be chips not a 15g packet of crisps

Amazing Karak chai and great fresh food! Highly recommend.

After drinking masala tea ...I am having pain in my stomach.... Now I am having fever from last 2 days..

The cinnamon karak chaii was delicious, creamy and flavourful. It was authentic.

Love the chai but its too sweet!- Suggest selling sugar free chai :)

Nice setting but poor quality food and tiny portions which are not cheap. Also need some choices of drinks. Would not recommend.

Unfortunately, the Kashmiri (Pink) Chai was well under par. It used to be good that I would come regularly just for this but the decrease in quality is very noticeable. The price is not justified and to pay extra for nuts too is disappointing when it's traditionally a packaged deal. The nuts are tasteless and given in a powder form. The taste of the chai is like slightly sweetened milk. Quite bland to what it was before. The karak chai is still good but there are better ones around like Chai Master and Chaiiwala. Hopefully they improve the quality.

Milkcakes like no other and wraps are delicious.

Chaii half the time is just REALLY bad, it really is not the same as it should be (which is decent when it's done well). Overpriced too, prices have been raised A LOT recently and it's not even fair.

The best kakkad chai i ever had

Amazing karak chai!! Lovely workers, and great parathas. Highly recommend. Made my day!!!

Did not enjoy my experience at all. Nothing about this place was authentic. I ordered the Arabic breakfast and the food seemed processed. Nothing about it was Arabic. The food portions are a joke for the amount they charge. The iced Spanish coffee tasted like iced milk. Won’t be eating from this place again. No Ac on a hot day.

Great customer service and tasty paratha wraps

I hate doing reviews like this, but this was awful, £8.90 for an Arab breakfast...... I genuinely felt robbed, it looked like South Asian prison food, served in card with a razor blade sharp plastic fork that would dice your lips! The only thing arab about this was the price! The parata was tiny and cut into 4 dorrito sized triangles, followed by an omelette made by the smallest flying creature to grace the skies, this omelette had less taste than scrambled lego! Hot dog?... ill just leave it at that, No clue what that spam thing was, it was cold... it didn't taste of anything... The iced karak was blend of sugar and condensed milk.... that's it... All I can say was that it is edible, nothing on the cardboard cereal cut out plate wasn't edible, I was always told to finish my plate, so I did, but it wasn't worth the coin, it was an odd mix of cold, hot and warm foods (if you can call it that) with zero texture that confused and irritated me, if the menu had pictures it would have warned me, but there wasn't any, so I'll just have to warn you with this review, Staff were nice ... the store was clean, but the menu is a thing of fiction, genuinely would have felt better to not have eaten there and just tip the staff £10 and be on my way.

Went expecting good things instead got high prices and bad quality items, parathas are made from frozen not fresh, karak Chai is way too sweet, portions are very small for the price. Won't be returning.

It’s a nice cosy place but too small not enough seating place. Staff was nice and friendly too. The karak chai was good but too sweet. And Nutella paratha was good but paratha could have been cooked a bit more. I would go again if they is sitting space. But the place was a bit dirty.

What can I say- it is all about my ego and the tasty chai. Pop in, try yourself and strike a polite conversation with the staff. It becomes my routine now:) besides I love the cinnamon:)

Loved cinnamon tea..suggestions..if you can remove pre added sugar option for the tea

You must try Karak Chi so far it is the best in London rich and tasty flavour, the shop is small with nice decorations. I would give it 5 stars, but I waited 20 minutes for two Oman paratha, and it was cold. If they improve this , will definitely go again.

The blonde lady that works there she is very very arogant,ignorant and she give very bad service and she is also So dissispectul . The manager he Need to watch the camera from 14:00 to 14:44 to See her bad attitude and low class talking With the customers!

Lovely experience,walked in for a frappucino and cinnamon chaii; loved it. Lovely interior with sitting spaces ,good in summers. Now I know where to head for amazing chai. Love it and recommend highly to all the chai lovers…!!!

Must go place for Chai lovers Really enjoyed Cinnamon Carai Chai and Frapuchino

Reasonably happy, it was the first time so maybe I interpreted wrong but sales felt pushy to some extent but that could be misreading the interaction as it seemed genuine as they asked a few times. Lovely atmosphere for a small shop, the quality of the karak chaii was excellent. My only complaint/concern is that get the small cardboard cutouts used for coffee cups due to holding the takeaway coffee cup was extremely hot, so much so I felt I could drop it at any point taking it back to my car. All that accounted for I’ll definitely see myself coming back to Chaii Pot & it is definitely a small local business worth supporting at first glance especially as it is the only shop like this in the Uxbridge Town Centre.

Our daily chaii spot, the tea is excellent. Very good customer service too

Excellent food and the coffee is the best ! Friendly staff

It's super...karak chai totally indian taste. And server is very kindly talking.

Was yummy, made me happy, nice vibes

Lovely experience. Had a Karak Chai and pistachio milk cake. First time trying pistachio milk cake - delicious.

Excellent food, incredibly friendly and helpful staff!

Excellent food and service, and polite staff.

I went yesterday with my friends and we just love it. Very nice service and food. The place looks amazing and is very quiet and peaceful. I will definitely come back.

Sorry but the karak chai tasted like water. Birmingham has the best karak chai. Customer service needs improvement. Gave atmosphere a 2 only due group of people sitting outside watching the football and getting emotional about it . Won't be stopping by here again

Great staff specially the manager and very good kark chai

UPDATE: On Sunday 7 May at 1620 onwards I walked in for a small Karak chai, but the customer service I had wasn’t great. After saying small karak chai to the employee, who then walked off, another came out and asked me what I wanted again and I said small karak chai. Then the one who walked off then came and told me after the chai was ready by the other employee, that I needed to pay for it, and she said this with anger and an unpleasant facial expression. Why did she not even say that to her colleague right next to her like she told me? I found her declarative statement to be a bit obvious as everyone has to pay but she could have at least told the lady that prepared my drink that statement instead of telling me and implying that I was not going to pay and she should have communicated with her when she went to the back. I found it to be quite a strange thing especially as I have been coming to this place for such a long time since September 2021, perhaps the physical appearance that I had today made that particular individual believe I was not going to pay and the tone and volume that she said, ‘you have to pay for the drink’ to me in front of other customers was embarrassing and unprofessional and downright rude and uncalled for, she should have told, what she told me to her colleague - who was at the back who then came to prepare the drink infront of me - in a discreet manner and lower voice. Usually they would put the drink on the glass counter and let me pay but on this particular occasion the drink was withheld and on a green chopping board which they presumably use for chopping vegetables. After I had paid they gave me the drink, surely you would put the drink on the glass counter as previous occasions but I just don’t know if it was to do with my appearance and ethnicity. I didn’t like the service they gave and did not feel very fairly treated nor welcomed. I felt labelled and singled out in comparison to all the other customers inside even though I’ve got a 1649 pound iPhone 14 Pro, 200 pound trainers and 120 pounds lounge wear, I was still told ‘You have to pay for the drink’ which is really quite condescending. I do not know what their problem is with me, but if they aren’t happy at work then they should not be at work. I definitely won’t be coming here ever again. I used to spend upwards of up-to 300 pounds here a month during late 2021. On Saturday 6 August at 17:47 I asked for a large Pink Chai, the new person filled it up with Karak Chai instead. Awkward. I noticed everything and wondered, “Why?” Left with the wrong drink.

Great chai and decor, but some staff impolite!

Very delicious chaii (I tried the chaii latte), would recommend.

I ordered on Uber eats. I am absoloutly livid with my order from this place. On the menu I ordered ‘Oman chips’ I did not know that this was a packet of crisps- should have been labelled correctly. They charged me £4 for a packet of crisps. Unbelievable. Do not waste your money with these scam artists. So incredibly upset with all of the food but the crisps are just a joke. Poor quality, bad taste and a complete rip off! DO NOT EAT HERE.

Great Chai experience in the heart of the town center.

Chai is great and reasonably priced! Liked the parathas too but a bit on the small side for the price - didn't seem like good value for money and would not order food again if this is what is to be expected. Electronic menus are a bit difficult to read.

The chai is very good so Is the customer service the wraps are delicious especially the spicy zinger so is the outdoor seating is very useful

Really good spot to go to and have karak prices are reasonable food is nice and quick service really amazing spot i found thanks to my friends recommended!!

The best karak in London and their milkcakes is something else. Friendly staff

I visited this lovely place a few months ago. I'd never tried Chaii, nor Milk Cake so I was in for a fabulous surprise! I had the Pink Kashmiri Chaii, and a Pistachio Milk Cake. I love my food and have a sweet tooth, have eaten in many countries but Oh My Days, this beautiful assault on my senses was sublime. The smooth, silky chaii and the beautiful texture and flavours of the milk cake were like heaven in my mouth. I really hope I'll be back in the area soon, definitely on my list to return!

First experience of this place. No option for choosing sugar or no sugar.

The Milk Cake is amazing. A bit pricey but worth it.

Excellent chai and top customer service.

I would highly recommend this place for a top chai. 10/10 The people are friendly and great customer service.

What a lovely place to have various chai and stuffed paratha. Kadak chai was nice with Oman wrap and falafel wrap. Arebic chai was fine but not very impressive. Lovely interior with sitting spaces and outside sitting spaces are good in summers. Now I know where to head for amazing kadak chai. Love it and recommend highly to all the chai lovers…!!!

Lovely cosy little çai shop to enjoy delicious flavours of karak chai and much more.. super friendly staff... love visiting this place

Small but perfectly formed. Fantastic tea, snacks and great service. Thank you. Will be back.

A lovely woman serving on 16 Sept; very friendly. Really nice selection of chai and reasonably priced food. Will be back.

The only place that does Kashmiri Chai with non-diary milk (and a variety of it too)! The service from Sophia is super lovely and friendly, and the atmosphere is nice and chill. Nice spot.

Best place for a cup of tea, Amazing staff (lara you’re the best!) Favorite shop in Uxbridge