Chai Valley in Ashford

They are SCAM. Ordered food online, took payment. No confirmation email, food was never delivered. Phone calls were never answered. Avoid this place...

I have not even received my order after two hours

I had ordered Karak chai and samosa chaat, and i was delivered a spoiled samosa chaat. Had to go straight in the bin. Also, i assume Karak chai was prepared by someone who doesn't know how to prepare even a normal chai. Worst food ever.

The karak chai was bad, it was not even like karak chai. And the samosas chat was spoiled. Worst order ever

Excellent service and tasty food 😋 My friends and I showed up unexpectedly as a group of 10, hoping to dine in. The staff was incredibly accommodating, and while the food was a bit on the greasy side, it was still delicious 🍛 This cosy, family-run establishment truly has a warm, homey atmosphere. If you’re after authentic Pakistani food, this is the place for you! 🫶🏽

This is the second time my order was cancelled. If you are not open or not doing delivery then don't open your website and just eat for orders. This place is waste of time and money

Very long wait time and the food is bland.

Good authentic Pakistani/Indian food. Found this place and have not been to another Asian takeout place since. Whether its delivery or dine in the food is always good.

Amazing service, came in as a party of 10 suddenly and they accommodated us very well!

The milkshakes were lovely and so was the frappe...The chicken tikka, tasted nothing like a tikka was quite disappointing, and also was way too spicy and didn't taste very nice either. The poppadom was burnt and very oilily. The rice was nice just bland and plain not a lot of choices. The naans had no flavour..

Honestly after reading some of the reviews I wasn’t sure on how to feel about chai valley however I’m glad i decided to give it a try, first I’d like to say that their mango lassi is to die for!! they cater to YOUR spice needs, if you like it extra spicy or no spice at all, the food was so good, they have really good karak chai’s with their own karak seasoning that you can’t find anywhere else and although the paratha was a little oily it was soooo yummy, will defo be coming back here with my family, it’s very hard to find authentic Pakistani food anywhere let alone Ashford but I would highly recommend this place if you want to try something new or just love spicy food. It’s run by a Pakistani family and it really does give you a homey vibe when you come in, everyone is so polite and understanding when explaining the menu, the oldest sister has taken over the cafe and I can say hands down she’s doing a great job, if you’re like me and read reviews to decide if you want to visit I would definitely come and get a feel of the place yourself, I’m glad I came and will definitely be coming back. Xx

Food didn't seem fresh. Wasn't warm enough and lacked flavour. Was up to the mark when I had previously ordered. Not this time.

I do not know much about Indian food. My first visit to Chai Valley was impressive. The Masala Tikka(?) Chicken and the Garlic Naan were delicious. The restaurant has clean tables and a good view of the street. The service is good.

The cafe has a really lovely vibe. It’s run by a family and they’re all so kind. They help out and explain what somethings were on the menu that we didn’t understands they keep kids entertained which is rare when you go out to eat. The milkshakes are delicious and they change the spice on food if we need it too. So kind and sweet and I’m so happy breakfast is back!!! The homemade cake was so delicious that I’m defo going back for more 🤌🏼 such kind people that take care of you the whole time! 🩵🫶🏼

Just visited Chai Valley on our visit to Ashford. What a find, to have some Karak Chai locally here. Their Chana Chaat and Cake slices, in fact all their menu is all homemade 🎉🎉 Rizvan

Lovely new food place, must check out! Tasty samosas and masala chai Family run with a fun vibey atmosphere

The aloo potato paratha was very tasty proper Pakistani handmade paratha too here first Pakistani cafe restaurant in Ashford Kent better than cha sha paratha

They even don’t deserve 1 star.⭐️ I’ve been there several times with a hope they might improve but unfortunately terrible experience each time. They have no consistency in taste. I ordered lamb biryani it was not fresh and served without raita. I also ordered chicken karahi and this is what I get. I would never ever visit this place again and would not recommend to anybody who is looking for proper Asian cuisine. Ngl I don’t want to review and imagine you’re starving and order food and this is what you get. 😭

I think this ?new guy completely missed our orders, didn't even give enough cutleries and when asked again for tea, he was again not paying attention and asked us again what we wanted. Whole time he was making tea, he was getting instructions from the other guy over phone and talking to another guy. I used to love coming here because of cozy place with good food and good hospitality, I even told so many colleagues about this place. I guess, now they don't care how customers feel anymore. I just wanted a good dinner out with my husband. Disappointed today. 💔

Same as the other person that reviewed I think we also just got scammed. Their website took our order and payment but we came to find that the restaurant is actually closed and on just eat it was not taking orders. We called the number on the website and it lead us to a lady saying the time in BST and kept going to the answer machine. We now have to go through the process of contacting our bank. What a pain.

Absolutely great cuisine. Highly recommend eating here.

Scam alert for this Resturant…Don’t ever order online from this Resturant it is all a scam. I have been charged twice but have not had any delivery. Called Resturant when I was trying to order I was told manager would call back this was 3 days ago. Luckily I have screen shots of the rejections and am now trying to get a refund from PayPal. I was really looking forward to getting my meal!! Sadly the website is a scam!

One of its kind in the whole town . From starters to Mains and desserts eveything will give you something that was missing in this town. Atmosphere is terrific and clean.

was missing the lamb chops from the mixed grill the meat also looked a bit anemic and I've never had saag paneer that's been spicy with hard rubbery bits of paneer in best bit was the poppadoms. First and last order for me sorry

The food here is lovely and the service is the best i’ve ever had. Would definitely come again all staff are lovely :)

Great food! Lovely environment and excellent service! Loved it!! 😍

Amazing food, hot and fresh, will definitely be ordering again 5 Stars ⭐⭐⭐⭐⭐

Finally, a place in Ashford with Pakistani food on the menu. It was a good experience overall. The ambience is nice and simple, food is great. Definitely recommended. Went for dinner this time, will visit soon for breakfast on weekends.

Very unique, family-run street food restaurant that serves Pakistani dishes instead of Indian! Similar to Indian, but not entirely. So if you fancy something similar to your local curry house but want to put a new twist on it, then this is definitely worth a shot! Pink Kashmiri Chai (tea) was delightful.

Just been to Chai Valley and must say had top notch service. The authentic breakfast was scrumptious. Had delicious the Nihari, Haleem and Halwa poori. Please try it out..

Really helpful staff came with family warm welcome atmosphere. Had the karak chai, which was really good , mixing grill and fresh naan. All came hot, sizzling and tasty. Will come again. Ended up ordering a takeaway too to enjoy at home. The kebab rolls were to die for. Highly recommended 👌

Come with family pink kashmir chai was very good mix grill was fantastic service was top noch zohaib the owner was friendly and helpful will come back

Friendly customer service and best chai ☕️ really nice food love from kings kabab ashford ✌️

One of ny favourite restaurants food was unreal and service was just as good

Go-to place for Desi food. Biriyani & Nihari were the best. Competitive pricing.

Sadly it was a disappointment. Customer service was perfectly fine, the food was not what I expected at all. Oily, not cooked through. The filling inside was lovely though. Could not finish it. Seemed as if it had been made then frozen and just dipped into a frying pan filled with oil to heat it up. Cinnamon tea was fine. Would have been my favourite place for a spicy snack.

All stars for their effort to bring in a Pak cuisine eatery in town. Great hospitality! This place has a lot of potential and can go a long way. Haven’t tried their breakfast menu yet, so will be dropping by again.

Clean restaurant, with friendly service and great ambiance. Food tastes nice and is well presented.

First and last time!! What an awful food on the premise of traditional tase. This is slander, and the worst representation of the tradition and taste. The biryani was cooked in rancid oil making it insipid and unpalatable. The butter chicken was full of flour for thickness and how is this traditional! It seems that there is no professional cook but in making!! I would never recommend this restaurant!!

Nice food had aloo and keema paratha

Me and my husband went to try some desi items because we were craving for it. We ordered Samosa (Chana) Chaat, shami Kabab and Karak Chai. Chana chaat was nothing like the one we were looking forward to. It was too dry and not made with the traditional style, rather all ready made ingredients were used. Almost same was true for the shami Kabab. The only thing good enough was their Karak Chai. It was better than the rest of the items. I hope the food quality is improved and we get to enjoy the traditional taste for all these dishes 🤞

Nice atmosphere .Helpful staff Nice Karak chai.

We went for a breakfast which was a major disappointment!! They had no idea what they were doing with parathas and puri. The order served was inadequate and they ended up saying that we have run out of flour for puri. Halwa was bland. Puri were cold and not enough. Parathas were horrible. I will not recommend this place to anyone for near future. Maybe once they improve I may visit again. Alot of improvement is needed as we really need a Pakistani restaurant in our town.

Amazing food. Everything authentic. The pink chai is highly recommended.

We add big fans of Karak Chai and Nehari. Therefore was very excited when we saw the place is opening up in Ashford! Went in with the family for lunch yesterday and it didn’t disappoint! Although they didn’t have the breakfast and nehari dish at the time, the lamb karahi and butter chicken with naan was authentic! The Karak chai was refreshing and most importantly the young owner serving us was very hospitable and looked after us. We will definitely try the breakfast next time.

Had a delicious Halwa Puri for breakfast. It was our first time, the neighbouring table were first timers too, and they said it was very authentic. Will be going back mid week for the full desi breakfast. I definitely recommend this cafe

Halal Pakistani Food... Good Taste.. good price... Staff is good... quality is also good... cleaned place... Overall good experience

Having popped my head in the door yesterday evening and making a tentative but abortive arrangement. I was welcomed this morning for 'breakfast'. I asked for a recommendation and was pointed to Nihari, (normally a weekend a weekend 'special' but being served today as it is only the fourth day since opening) which is a whole lamb shank marinated and slow cooked in a 'secret' blend of herbs and spices with two Puri on the side. Which is a traditional family breakfast. The staff and atmosphere were polite, friendly, and inviting. There is a decorum flower wall to one side and a green wall to the other, giving the place a young and vibrant feel, which matches the young proprietor and his colleague. Both of whom are as Paul Hardcastle said,'19'. They are both local residents who spotted the need for a place that provided reasonably priced good quality food served in a convivial environment and decided to do what any budding entrepreneurs would and created their own. The food arrived quickly and was steaming hot. I also ordered a Karak Chai with cinnamon, which was excellent. If it was powdered, it wasn't 'bitty' as they sometimes can be. The meat was delicious and succulent and fell away from the bone. I almost didn't need cutlery. The Puri was nearly enough on its own. The sauce spicy gently spiced with a slightly warm taste of fresh ginger I would highly recommend Chai Valley to anyone looking for either a cuppa or a full-on meal and anything in between. You're guaranteed a warm welcome and full stomach

Excellent food and excellent service highly recommended specially thanks to muna brother was great host