Chai Lounge in Birmingham

Brilliant food but couldn't eat it all. The portions are very generous. Great staff and very reasonable prices. Well worth a visit. Highly recommended.

Sometimes looks deceive you, chicken was tough to chew, quite over charred too, chips ordered as an extra were tough too, like they were left to go cold and recooked, not a great experience. Chicken on the burger was tough and again like it was left and reheated. Staff consumed with their own conversations, shouting across tables to continue conversations?

Made a booking online for afternoon tea as it was our wedding anniversary (15/04/2025), whilst booking online website asked us for any special requests…so I requested halal option and also uploaded a photo of us so they would recognise us and greet us upon arrival as stated on their website. On upon arrival there was no one to greet us even though I uploaded a photo of us a waitress then arrived and took us to a table and pointed out that we can choose whichever table we wanted…that clearly meant that even though I made a booking online they didn’t really reserve a table for us nor was there anything to make it special (even though it was meant to be our anniversary). After sitting down they left us to it and after 5 minutes we ordered drinks…..the waitress then came after 20 minutes after the drinks arrived to take our order (even though the booking was made for afternoon tea). Once we ordered we waited for almost an hour for the afternoon tea….restaurant was completely empty other than 4 tables who were already served and eating. Once the afternoon tea arrived I was disappointed at how it arrived…oh my tea arrived before everything else which meant that it was going cold. The afternoon tea was served on a chopping board/cheese board and not on a cake stand as shown on their website. The sandwiches and cakes were horrible it all came straight out of the fridge and was rock hard. The sandwiches looked like they were bought from a supermarket and just cut up into small pieces. £80 and £20 for two drinks hit by a service charge of 10% on our bill which was not stated on the menu!! Waste of money. This was clearly not afternoon tea. Will definitely NOT be recommending this place to anyone.

Waited 10 mins even with a booking which is fine, but then got seated on a tiny table next to a busy door with zero room which had also not been cleaned/wiped between guests, was clearly a table for 4 that had been split apart on top of all that. Music was way too loud, the place is just for spending money, not enjoying an experience, we saw the facial expressions of the couple next to us and left promptly.

Very slow delivery service, food arrived almost cold. We were advised delivery would be 6.25 to 6.45 eventually arrived at 7.00. When sat down to eat the food was almost cold. Fortunately we have a hostess heated tray . The food tasted good as we had expected over the past 11 years that we have had and reviewed 5 stars in the past but not tonight, only one star. We have submitted highly rated reviews in the past and we are sorry to be submitting a poor review tonight. THIS IS NOT YOUR USUAL STANDARD. PLEASE DON'T LET YOUR REPUTATION SLIP.