Cell at the Civic in Craven

Ordered food via just eat and got a call from a very rude man within minutes of placing my £60 order saying that we are over 2 miles away so need to pay a delivery charge on arrival despite it saying free delivery of order over £20. He kept hanging up on us and was very very rude. I was on google maps and we was only 1.8 miles away from the restaurant but he continued to rant about he is too busy. I am just so glad I ordered on credit card as I will be doing a chargeback based on service/order not received as he has refused now to make our food. Never order with this place as service is well below the standard of any other place I have ever used.

Most useless branch of McDonald's I have ever encountered, shortly followed by Keighley. Never have I had a delivery come correctly when using the McDonald's app. I order a meal and you don't send me fries? Literally the only thing that remains consistent in your meals. How can the staff be so useless? Check your work before sending it out. Then you've got the app which is beyond difficult to create any complaint about missing items.

Hot chocolate was poor - I could have done a better one at home with cheap powder.

Great Food a lovely staff. Nothing is too much trouble. We had our elderly Mum.with us and they accommodated to her eating needs. Very authentic staff. 🩷

The woman who runs this place is the rudest woman I have come across, she needs a career rethink. Literally 80% of the reviews on here detail her rudeness and the poor way in which she communicates with customers. Our experience was no different, everything was too much hassle for the staff, rude attitude, bad manners and rubbish coffee. Just don’t come here, it’s an embarrassment to Ingleton. I shall never return here. At the very least this woman needs to do a course in customer service. The customers are literally paying your wages. So so rude, angry and aggressive.