Cat Cafe Liverpool in Liverpool

My visit to the Cat Cafe in Liverpool was incredibly disappointing. The staff were rude and unhelpful, creating a negative atmosphere that made me want to leave shortly after arriving. Overall, it was a regrettable experience that left me with no desire to return.

Amazing place. Will definitely return xx

A mixed bag really. The staff seemed tense and stressed on arrival and departure. We visited during the Easter school holiday period and many patrons had brought children who appeared to be around the minimum age of 10 years who were understandably excited but it made for a very different atmosphere from what we expected. The cats seemed very content and all appeared to be beautifully looked after but we left feeling overall that we wouldn't wish to repeat the experience

Great place in a central location. Good choice of drinks, and amazing furry companions

Had an overall negative and overstimulating visit to the cat cafe in Liverpool. I have visited quite a few cat cafes, including this one a couple of years ago which was a lovely experience. However this time they must have changed the rules to allow children under 10 to visit the venue which completely changed the intended “relaxing” vibe of a cat cafe. The children were ignoring all the rules waking sleeping cats, chasing them, screaming, poking them in the face with the toys. Not once did I have a chance to pet a cat (you know which I paid for) and I genuinely couldn’t watch how distressed some of the cats noticeably were. Even though I booked an hour I had to leave after 30 minutes, genuinely awful experience.

Well worth a visit. Cats are adorable

THE CAT CAFE OMG You must must go (need to book in advance) You pay a fee before you go and can have as many drinks as you like but have to pay for food As well . The Cats are adorable as are the kittens Please be kind to the cats 🐈

Been a few times. Love coming here for a drink and to see all the beautiful cats

me and my boyfriend went here today and we stayed 15 mins and left, even though we had an hour slot. the cats seemed so stressed out and sad and had no interest in anyone or the toys- i felt like it was cruel. it was so so busy there was nowhere for us to sit either and everyone was just pestering the cats- i felt like it was really awful as i have had cats and it’s very much “cat chooses its person” not the other way round. i would really reccomend this cafe have allocated seats for people, a rule of not touching the cats unless they come up to you (like other cat cafes do) and also limit the amount of people in the cafe as the cats have all this stress on them and it’s not good for them! the staff seemed nice enough but there should be more limits as seeing grown adults lying down on the floor and chasing cats around who are obviously trying to get away, with staff saying and doing nothing to prevent this stress on the animals, is so so sad. it really was not what i was expecting and i really hope you read this review and change the environment so it is less stressful and busy and people behave.

Lovely atmosphere, friendly, enthusiastic staff. All of the cats are calm and friendly and clearly well looked after.

Took my mum for the second time this year for her birthday. Staff are lovely, cat are gorgeous. Thank you cat cafe Nicola Douglass

The fee is too high. The staff was not so friendly.

Love this place, all the cats are so friendly! Pedro was falling asleep on me and a kitten was sleeping on my jumper! Had an amazing time here and the staff were so nice! I was there till it closed (not from when it opened) and it was worth the while. If it was open 24/7 I would come here every day! I’d say this is the best restaurant I’ve ever been to! Love it here.

lovely staff and i loved it very was chilled one of the cheekey cat when i went to the toilet tryed to pinch my cake i was glad my mum was there lots of pictures taken and i had my sunflower lanyard on as well

Nice chilled out cafe. Friendly staff and cats

The cats are very adorable and friendly staffs and very clean environment.

Had a wonderful time here, it is the second time I've been and this time it was a surprise for my Mums 70th birthday. We had some lovely complementary cakes and plenty of the free drinks as usual... I highly recommend the chai lattes and mochas! We were quite late arriving due to some dodgy student protest going on in the city centre (lol) but Cat Café still let us have our allocated time span without charging us any extra. Thanks for that. I can't remember the cats names but they were great, when we arrived four of them were on our table to greet us and we had plenty of fun fussing them.

First time in this cat cafe. All cats are pedigree and are on 3 floors of tbe cafe. They love to be stroked and play with toys. They have their own feeders. Tea an d coffee is unlimited and you can have food such as bagels and cream cheese. The kittens were on the top floor. You also pay for your time there. £1.25 every 5 minutes so we stayed an hour and it was £30 for 2 plus food. However this is well worth it as it goes for the cats upkeep. Recommend for every cat lover.

Amazing, well worth the money, unlimited coffee + cats

Great experience, so many beautiful, friendly cats and tasty drinks, too.

Been here a few times now and always had a really good experience. The cats are clearly loved and well looked after and the food and drink on offer is very good quality

Me and my Mum visited the Cat Cafe in early February due to my love of cats. Not being a cat owner myself I was hoping that this experience we be as close as I could get. However, in order to see or even get near multiple cats at one time, you need to get up from your seat, walk near a cat (probably downstairs) and stroke it. If you want to not have to move and or be popular with the cats, you need to sit downstairs and buy the birthday package. (The cats tend to hang around downstairs). Furthermore, the birthday package includes a little pot of cat treats and more. Due to controlling how many treats the cats can have, the treats are only available in the package. This was rather disappointing for us because we had to sit and watch other people entice the cats. The lack of treats therefore means cats just strut past you as if you are not there 😂. Another reason this did disappoint us was that you can only buy the birthday package for pre-booking. Although the website does tell you what is in the package it does not mention how popular the treats are among the cats. I hope that this helps you when booking.

Slaked my son's thirst for cats and had a lovely chill. As he is 6, he is only allowed in between certain times, which is fair, but he got his fill of our furry feline friends. Half-term is the only time we can make it, so it was busy, but they're very accommodating. Nice coffee - so important - and chilled cats to drink alongside. He wants to go again. And again. We will, it is well worth the visit. Thank you to all the staff and kitties for a lovely time 😽

What a Fantastic time we've had today at the Cat Cafe. Friendly and knowledgeable staff helped create a wonderful afternoon for half term adventures. We sipped on free delicious hot chocolates and tasted the delightful food on offer. All of the cats seen today looked happy and well looked after, some happily saunted around between tables and floors, stopping for some attention which gave everyone ample chance to stroke them or play with their variety of toys available. Others chose to find a place to settle and were happy to be stroked and fussed over. We will definitely be visiting again. Make sure to call and book as this is such a popular place to go. ❤️

A cat lover ? Then u must visit. I had the most beautiful moments with them 🫠 spent 2 hours there and wasn't even aware of time. Lovely staff and drinks are nice.

Nice setting and “free” drinks is a good approach however given there are only 7 cats across 3 floors, the amount of people allowed in at a time meant the chances of seeing a cat, let alone interacting with one, are somewhat remote. More cafe than cat.

Really relaxing hour spent with beautiful cats and staff who clearly love them

Perfect way to spend a day off. Cats and coffee. Relaxing and wonderfully friendly. The cats a beautiful. Staff are brilliant.

Brilliant birthday package. I can definitely recommend the birthday package - nice coffee, cake for the birthday girl/boy, balloon, card and - most importantly - cat treats. All the cats are alert for the balloon and card and will be queueing to meet you at your table - you are guaranteed plenty of feline attention and affection. I really enjoyed it - thank you cat cafe cats and staff

My wife and my daughter virtually live here when my daughter is home , they’ve had some brilliant afternoon,s with the ickle kitties , have visited many times over the years and never tire of the place , the staff are brilliant and the drinks are fabbbbb , overall this place is ACE .

Nice place with good drinks and a lot of lovely cats, experience was somewhat ruined by stress from children running after cats, trying to pick them up, and disturbing them when theyd clearly had enough. There is a 12 and over age restriction on children being in the cafe but this didnt stop a lot of children clearly under that age from coming in and being generally unpleasant towards the cats with no real intervention or checks from the staff. Was generally a frustrating experience and because of that I would not recommend that cat lovers visit!

Love this place staff are great and the kitties are just awesome

Brought my daughter here for the first time and we didn't want to leave! What a gorgeous place for beautiful cats! The staff are very friendly and there's nothing more therapeutic than a cat, and this place has many! 3 floors of it! It's in a purrrfect location too. Looking forward to visiting again soon.

First time in Liverpool and decided to visit the cat cafe - was not disappointed! Lovely environment and staff, the cats were very friendly and seemed genuinely happy😁

I used to go to the cat cafe a lot in 2019 and the beginning of 2020, as an autistic person and a cat lover it was one of my comfort places. The atmosphere was lovely it was so peaceful there were hardly any other people in sight, I could sit anywhere I wanted in the whole cafe. The only reason I would come was for the cats I knew the names of them all and really bonded with them especially dobby and Sebastian. It was a lovely place then undiscovered couldn’t fault it at all, lovely staff too. I came back here yesterday for the “beat blue monday” as I needed to get away and see some of the cats. Considering this was supposed to help me feel better I had to ask for a refund 5 minutes after I got there and left feeling even more depressed! I had an awful experience the second I stepped foot in here there was people flooding the ground floor, so we went up to the first floor and my anxiety was through the roof every single one of the tables was full with people staring at me as I had to walk past them all. There were people standing on the stairs taking up all the room and standing at the top and bottom of them, there was literally no where to get away and it was so hot and stuffy. I had an anxiety attack and a meltdown l and we had to ask for a refund even then no apology just making excuses saying it’s busy because it was 50% off for beat blue Monday. No that doesn’t make a different it was YOUR fault for overbooking you don’t care at all about the comfort of your customers. Over booking there wasn’t a single free table Shame on this place. I feel so sorry for the cats there now the same people who have been there for over an hour stay where the cats are and don’t think about anyone else. You can’t even get a look at the cats anymore. The people who come and sit down come because it’s a cafe and probably take advantage of the free drinks, where as I come to see the cats and I cant possible do that anymore. Nothing stays the same I’ve never felt so disappointed and I won’t be coming here again! My favourite place has been absolutely ruined! Staff who couldn’t care less! I seen your other bad reviews and there’s a lot of people saying you over book maybe you should listen to your reviews. Nothing stays the same

I came for my birthday and had a great time. Staff was amazing and also the cats. Would recommend to anyone you will have a great time

Such a good time! We met so many cats. We booked a birthday table for my daughter, and I'm so glad we did. It was worth it just for the little pot of cat treats. They attracted loads of the cats. The service was quick and very friendly! The food there was good too, we had cookies and paninis and birthday cake. Purrfect treat for cat lovers!

Such a good time! We met so many cats. We booked a birthday table for my daughter, and I'm so glad we did. It was worth it just for the little pot of cat treats. They attracted loads of the cats. The service was quick and very friendly! The food there was good too, we had cookies and paninis and birthday cake. Purrfect treat for cat lovers!

We booked online and turned up for our hour allocation on a Saturday morning. We were let in and there are 3 levels, with plenty of cats all over and seating on each level. The drink and food service is on the ground floor and they will bring what you want to you once you told them your table number. Drinks are free which is great (we paid £15 for the hour) and the hot chocolate with marshmallows was great. They also do food but you pay for that separately. You can also book tables which seemed alittle odd to me but overall a good experience and very friendly staff.

I bring my 6 year old neurodiverse son here regularly as his "special interest" is cats cats cats. The cat cafe is a beautiful, calming environment for him and we spend 90 mins each time we visit at a cost of £30, which is great value for money considering how much enjoyment he gets out of playing with the cats and talking to the friendly staff members about cat facts. All drinks are free as well which is great as I can sit and enjoy a few cups of coffee in peace while he wanders about chatting with the cats. Highly recommended 👌

I’m probably not the target audience, got 2 amazing cats at home. My daughter really wanted to go for her 10th birthday. So we did. If you’re the target audience, you’ll love it. The thing that saved it for me was the lovely supervisor, who was super enthusiastic. Otherwise I should have burnt £60 for the 4 of us.

Lovely experience during the child friendly hours. The staff were really friendly and helpful. The cats were beautiful. My 4 year old had a brilliant time. Would recommend the scones, mine was served still warm

Great birthday wishes for Poppy she LOVED all the cats especially Mr Darcy x

Cute place , if you love cats it's nice to see different breeds etc . Set over several floors and lots of little cut throughs for the cats .

really cute cats and nice staff but it was a bit awkward icl

1. Price: way too expensive, just not worth it for the experience. 2. Environment: very crowded, tiny place but too many customers at once, no place to sit. 3. Cat: I love animals, was really looking forward to this but most of the kitties were on the shelves and sleeping, I barely saw any and only petted one cat.

Best cat cafe in the UK! You can tell the cats are so well looked after and comfortable in their environment, while the staff are more than happy to help and always make sure to introduce customers to the cats and tell them more about their personalities. We love all the cats but Paddington is a particular favourite!

Such a lovely cat cafe with loads of beautiful cats. Staffs are very friendly and introduce us the cats and tell us how to treat and pet them. Would definitely recommend friends who love and cats to come and have fun with them.

Great experience lovely caring staff. Could of stayed hours. Coffee an bagal very nice to. Thanks

Was really devastated by the Manchester brand shutting down but my boyfriend surprised me with breakfast at this one and it was absolutely wonderful. The cats were so cute, the food and drinks were delicious, the staff were lovely, and the café itself is super cozy and well-decorated (love the art prints of the cats as royalty on the walls!). Absolutely will be coming back - totally worth getting a train ride over.

I would say it's a nice small cafe, where they provide you with free drinks and nice food. However some of the cats were quite aggressive, I did get scratched quite a lot. Also I think they need some kind of air fresheners due to how hot it gets in there. Overall it's nicee.

Very posh cat cafe. It charges by mins you spend in there, for example, 15 mins is 3.75, and 25 mins is 6.75. You can order unlimited drinks and pay for extra food. They mostly have long fur cats. Their cats are very clean and soft, a lot of rag dolls, and they seem well taken care of. You can’t pick up them but only touch them, which makes it tricky because they walk on the first floor and the second floor, and there aren’t any cat toys on the floor due to the biggest capacity is 35 people, so they can't put anything on the floor, so you won’t be able to play with them properly or find other ways draw their attentions without giving them food or drinks. It's okay cat Cafe. Could have better management.

It was nice, however if you don't sit on the bottom of the three floors you may have to go down to see the cats as they tend to stick mostly on the bottom floor, a few on the middle floor and only one or two come and go on the top. Good food and staff and the cats I did see were adorable!

Good atmosphere to chill and chat amongst the felines. Would recommend going early to mid afternoon when moor of the cats may be awake! All drinks are included, and snacks are extra. Well worth the cost 😻

I can’t wait to go back!! Outstanding cafe!! I love cats and I love coffee so this cafe was heaven to me. Pre-booked for a celebration, staff were so friendly and welcoming, you can tell they love working there, exceptional customer service skills from the team. Well done. Everything about the day was perfect. Coffee and cake were very good. The chai latte is the best one I’ve ever tasted 100/10!! All in all amazing experience worth a visit :)

I have always liked the idea of ​​cat café as I am a cat lover. The place is very well kept and very clean. The cats are wonderful and many are purebred. You pay on time so you're quick to spend a little. The price includes unlimited drinking (very nice idea) while if you want to eat you pay extra. In my opinion the service needs to be improved. A little confusing...you get a little neglected, both for the tables and for everything else. A somewhat chaotic environment given that everyone is going around looking for the cats. On the one hand it is nice to be able to pet or get close to cats but on the other it creates an atmosphere of anxiety. Too many children running back and forth (stressing the cats too). The anxiety of having to keep track of the time so as not to exceed the deadline. They won't kick you out, but we exceeded the limit by 5 minutes (among other things due to a late delivery of breakfast) and we paid for the extra half hour. All in all it was a pleasant half hour!

Went here today with my friends for a birthday. Friendly and professional staff and cute cats! Highly recommended!! :)

Went here today with my friends for a birthday. Friendly and professional staff and cute cats! Highly recommended!

Visited on a Monday afternoon, lovely drinks and food. The cats are beautiful and friendly, really enjoyed our time here

Extremely well done, with lovely cats. If you sit on the 2nd or 3rd floor you wouldn't know you are in the middle of a busy city centre. Prepare to wait for entrance if you haven't booked, but they take your number and text when a spot is available. It's a great environment to have a coffee as everyone is so happy to be there. I really enjoyed it.

I love this place. I visited with my missus and we were warmly welcomed by the staff and even more so by the cats. £20 for approx 40 minutes and all the drinks were included. It was a wonderful little break from reality.

It's a regular cafe but with cats. The prices are higher than other cafés (in order to care for the cats) but that's completely ok when you're surrounded by so many gorgeous cats. Every time I've gone it's been easy to have short conversations with other people or the staff there about the cats, the atmosphere is really easygoing and comfortable because everyone is there for the cats. One time I went with my friend who left his backpack at the café by accident for around 20-30 minutes and when we realised where he had left it, it was perfectly fine - nothing stolen. The café has fostered a really safe environment due to all the restrictions in place to keep the cats calm. I always love coming here. The food tastes great and there are vegan/vegetarian options available.

We had the most amazing time this morning at the cat cafe. To be honest, after reading some reviews I was a little worried. However, it was the loveliest place. The staff were extremely friendly and kind, they really couldn’t do more to make the experience more enjoyable. The cakes were delicious too, we recommend the scone, cookies and chocolate cake! I paid extra for a balloon and card for my daughter. It was beautiful. As soon as we walked in, we had cats surrounding our table. They were all so beautiful and well cared for. The atmosphere was lovely and calm even though there were a few children around including my own. This was our first visit but it won’t be our last. Thank you so much to the staff and gorgeous cats. X

They have particularly affectionate cats at this cafe. One being the most fluffiest cat I’ve ever seen. I booked for 10:00am when they opened (and on a weekday) and I had all of the cats to myself! ❤️ The unlimited drinks are definitely worth it too, with a range of syrups and spices for coffees/ hot chocolates.

Cat Cafe Liverpool is an utter delight! We booked a special package and were shown to a table with a balloon, card and confetti. We had a slice of cake included and of course unlimited drinks. We were also given treats which guaranteed interaction with...

Only had coffees, but love visiting the Cat Cafe. Staff lovely, cafe so big inside 3 floors, and lovely and clean. Cats wandering around, you feel so lucky if one of them wants to spend time with you. Highly recommended. X

Staff were great. Cats were purrfect.

beautiful cats very relaxing and friendly staff

Service is great, friendly atmosphere, I've not eaten there so not sure about food. £15 gets unlimited drinks. I don't think it's very good value though as the cats seem fed up with everyone wanting to pet them. They are nice cats but look at you as if to say, please leave me alone.

Absolutely great place to visit, especially if you love cats.

Cats and coffee. What more does a middle aged woman need? 😸☕

Staff are so kind very kind and up for a laugh place is very clean and cars are amazing

Lovely treat for my son's birthday.

Brought my cat mad son here as a half term treat. So many cats!! They’re so friendly and full of personality. He didn’t want to leave. We’ve been to other cat cafes where the cats were illusive and/or standoffish. Not the case here! The staff...

I was so pleasantly surprised at how well this Cate Cafe is organised, presented, and designed for their pedigree pussycats. Room to room tunnels, walkways, everything well thought out. Plenty of staff to keep their obligation of continuous drinks. Nothing was a problem, and a...

Fantastic experience. Gorgeous cats interacting with guests. Lovely for kids.

It’s obvious from the trend of recent more negative reviews that something is wrong here. As with many others who have had a poor experience recently, we’d pre-booked however due to the café being overly busy there was no support or reserved seats available for...

Had an amazing time, quick service

I'd never been to a cat cafe before, but this place has me wanting to come back every day. Staff is super friendly, and the cats are absolutely adorable

So delighted by our experience today. Beautiful surroundings.. calm & relaxed cats .. clean and spacious cafe with helpful & friendly staff.. x

Fantastic place. My kids loved it here and all staff are really friendly. Such a chilled atmosphere. Xx

Very calming atmosphere with lots of gorgeous cats. Good rules to make sure the cats are happy. Food and drinks were very nice with very pleasant staff.

Had a brilliant time here! The scone was delicious and the cats were happy, relaxed, and adorable. Especially the sweet orange giant, Rupert! Would love to visit here again when we're next in Liverpool.

Me and my bf’s fave spot we pretty much go weekly. All the cats are beautiful and very sweet and obviously loved and well looked after- staff are always friendly and the food and drinks are great :) Tip if you planning to go on weekends is too book as they can be busy

Lovely staff cats are very friendly and will come and say hi and sleep next to you

If you love cats, this place is a must!🐾

How wonderful,a must for any cat lover. The cats are adorable. Great coffee ,staff really friendly ,and make you feel very welcome.Thankyou.

Who can resist a Cat Café? Not us, obviously. Lovely staff, tasty drinks. Tastefully decorated and comfy. Unlimited drinks. Food is paid for separate. 3 floors of seating and feline friendliness.

Enjoyed the whole experience- very helpful and informative staff, knew each individual cat and their welfare requirements x the cats definitely come first and all the cats that we met were all very happy and friendly 😻 very lucky to have multiple cats come and...

As a cat lover, I've been to a number of cat cafes over the years. This was one of the first ones I visited and to this day is still the absolute best in terms of experience and value for money. You pay £15 for an hour of cafe time, and that price includes all of your drinks. They do serve food as well at an additional cost; which is a decent sized selection of toasted snacks and cakes. The best part of the cafe; of course is the cats. They're all super friendly and an absolute joy to be around. A recent addition is the arrival of two snow Bengal kittens which absolutely made my day. I lost track of the time playing with them! The staff are all amazing too. They're all very knowledgeable about the cats and very friendly; everyone I spoke to was up for a chat. They also make an absolute amazing cup of coffee which in my opinion tastes much better than high street brands... and considering you can order as many as you like in your cafe time as it's included in the price it's a bargain honestly. I suffer from anxiety and depression and when I'm having a particularly bad time I always come here. The atmosphere is incredibly soothing and nothing calms me down more than being surrounded by cats. This genuinely is one of my favourite places to be in Liverpool. Thanks so much. :)

Absolutely love this place! If you are a cat lover I would definitely recommend you visit!

I am so glad that I heard about this place. I booked online (£15 and worth the money) and was greeted warmly by a member of staff at 10:00, which is when the Cafe opens. I was the first person there, which made me shy. The members of staff were very patient and did not rush me. As everything was new to me, I wanted to take the time to observe my surroundings. Some of the cats came over to greet me and some of them sat on my lap. When I ordered, I also explored the place which was very clean and there were lots of places for the cats to sit. There are three floors and the cats are able to roam. One is not allowed to pick up the cats (which is obviously a prudent rule). There were many cats to see and also some of them like to hop on the tables to sniff your food. One is obviously also not allowed to feed the cats. I was more concerned about seeing the cats and I did not really mind what I ate. The background music is nice and suitable. More peope attended and it was nice to see them interact with the cats. People were seated on the ground floor and then others sat on the level above so the place was not too crowded. I personally would rather attended when there are not too many people in the cafe. I recommend this place 100%.

Such a lovely place, staff are very attentive and friendly!

Went today for our 20th wedding anniversary. We loved it. Cats look very well cared for and we’re all over us. Typical cats very much on there terms. Very socially involved with each other and well groomed The staff very super and nothing was too...

I'm a massive cat fan and although I have a cat, I've always wanted to visit a cat cafe. Me and my son visited on a wet and blustery Wednesday (late morning) no reservation required. Staff member on the front desk very friendly and helpful....

I was never really interested in goin to this place but called in for a quick coffee with the Mrs, we both thoroughly enjoyed it and will be calling in again soon

My boyfriend and I visited Liverpool Cat Cafe on a scorching hot day in July. We had high hopes for a great cat-filled experience, but our visit had its ups and downs (literally). Firstly, I would recommend trying to visit on a quieter day if you can, as our visit was during a busy time. We had booked online, assuming we would have a reserved table, but that was not the case. We ended up walking up and down the stairs twice across the 3 floors in an attempt to find a free table and get a number to order food. This initial confusion was a bit frustrating. Unfortunately, the only free table we could find was on the top floor. It was stuffy and had only one fan trying to cool the place down, which was not quite enough on that hot summer day. This made our visit less comfortable than we had hoped. The biggest disappointment for us was the interaction with the cats. There were 2 cats on our floor, and both were fast asleep. The only interaction we had with cats that were awake was when we were waking up and down the floors to get food ordered, and when we left. It left us feeling a bit disconnected from the main attraction of the cafe as this had cost £30 (without food and drink). If you're a cat lover, it might be worth giving it another try on a quieter day when you can sit on the first floor where the majority of the cats seem to hang out and hopefully you have a more relaxed and enjoyable visit. The concept of a cat cafe is charming, but our experience was a bit hit-and-miss.

Don't expect cats to be all over you. If you think this you'll be disappointed. Super chilled environment, all you can drink. Great array of food. Cats are super soft. Cute little shop. Staff are lovely.

Lovely place, very relaxing vibe. Really loved the idea of unlimited drinks, there was also nice food and cakes on offer, nice spot to go to with friends or family. I expected more cats to be around but in saying that, there were several floors. Most cats were sleeping but were unbothered by gentle pats. Very nice afternoon spent here.

PLEASE bear in mind, if you would like to go as a family to this cafe, you will need to go at a certain time, which is in the morning. The website does stipulate child-friendly hours, however I was dropping by and didn't expect there to be a restriction. Neither would I presume that would mean children of a certain age are excluded in hours outside of this, I just would have thought it was geared more towards children in the morning. For this reason, we were turned away. We were offered a leaflet, although I had already explained by this time that i don't live in the area. Please note this is my child's review: It's ridiculous, chilren under 10 cant go in after 12:00. The lady was so rude then after she said we couldnt go in she offered us a leaflet. I don't see the point in having a leaflet if we weren't going to go in.