Castaways at Norton Grange Coastal Resort in Isle of Wight - Phone Number, Reservations, Reviews

Short break for 3 family members 12th-15th April 2024. I can honestly say that this was the best holiday we've had for a long time. From the time we arrived until the time we left, we found all staff were friendly and extremely helpful. The food was pe rfect and with several different selections. The chalet was lovely having everything we wanted for a very comfortable stay. Then on to the evening entertainment, this was excellent and if I could give it a score out of 10, I would have no hesitation in awarding it 10. We are hoping to visit again soon...I would also like to award our Scottish waitress with 10 points.

A great time as usual everything was perfect staff excellent,food perfect nothing to much problem for any body a big thank you to Kim in the holiday shop

Stayed at the Norton Grange for 3 nights and had a wonderful stay. Whilst the Chalets were a little dated they were very Comfortable and clean, serviced daily. The facilities were excellent, plenty to do, Swimming pool and Sauna, Games room, Archery, Pitch and Putt, plenty to keep you entertained….Th highlight of the entertainment being Andy Abraham who was amazing!! The food, which was on a dinner Bed and Breakfast rate, was fantastic, wonderful choice and freshly cooked and lastly the staff, all so helpful and friendly and couldn’t do enough for you…..All in all a fantastic stay and would definitely return.

We went beginning of July for a long weekend. It was excellent. All the staff were good and friendly but a special mention for Andy(table 45) and Alex on restaurant reservations. Entertainment good and gardens grounds fabulous. Loved the bird house. The chalet (C8) was adequate but needed some attention. Unfortunately the supplies depot was at the end of our road, the gate was broken therefore not shut so the view was spoilt. A beautiful site just need some TLC, especially outside decking. Swimming pool floor needs tiling, very rough, friend hurt her foot on it. Having said that, a great weekend.

Although we had nice time, the kitchen evening staff were quite unhelpful, our table was for 7.45 and by 8 o’clock a lot of the food had gone and wasn’t being replaced. When asked if they had a particular dish, was told all gone, no sorry or explanation. Some of the replies were quite abrupt. Surely the dishes should be replaced until the last person has eaten. In other Warners hotels, and I’ve been to a few, this never happened there was always plenty of food no matter what time you went into the restaurant. This did put a damper on our stay, as we ended up eating food that was left in the dishes, and it wasn’t what we wanted.

food was excitant Ian our waiter was excellent you just had to ask him something and he was very helpful as was all the staff entertainment was excellent except one night all staff are very helpful polite and friendly room was clean bathroom spotless bed very comfortable only bad thing is where the coach is its all gravel and if you have a stroller or wheelchair its very very hard to reach the coach without falling

Fantastic weekend with 4 other couples, accommodation was good, all staff very friendly and the entertainment great. Good breakfast selection with kippers or haddock so I was well happy. Evening meals were also good with a roast every night for those who don't like the themed menu's. Very cheap ferry crossing with our booking and a short walk into town. My first visit to a Warners, definitely value for money and I've already booked for a return visit. Oh and ideal for friend or family groups wanting to dine and sit together for the entertainment.

A great weekend with a good lineup of bands. The venue was reasonable although a bit cramped in places. The Warner's staff were excellent and the food was plentiful and well cooked. The main building is showing its age a little and would benefit from a makeover. We have booked a return visit for next year and looking forward to it.

I have recently had a very short stay at the Norton Grange. It had nice accommodation, very good food and plenty of leisure facilities and there were places of interest nearby too.

MY partner and i booked in online to have 2 days away at Norton Grange a short time ago 7th December 2022 much needed break , but i was taken ill a few days before , my partner Sheila phoned Norton Grange to ask could we move our booking to a later date (possible 2023) but the venue said they could not say but would get "The Manager" to contact us , Later this happened a Lady from( Head Office ) we think phoned and spoke to Sheila , This person did not show any real interest re our request to rebook our 2 days for a later date , We feel the off hand way your company works is totally unfair in the way it treats their patrons ,and is not a way to gain new business or keeping excessing patrons which is very important in these current times .

lovely weekend , excellent food , enjoyed most of the entertainment and looked after well by staff . looking forward to returning . our first experience and certainly not the last a very grateful thanks to our waitress susie in looking after us and showing interest . we had a great time

Food tasteless, service appalling -I asked for ice and the bar man offered to put it in my hand! This is adult only but really is for older people.

good accommodation, not too expensive, good food with a comprehensive choice for most people, and good variety of entertainment.

My mum and I have just returned from a stay at this superb hotel. we stayed in a premier chalet and all we can say is 'Wow'. The reception staff were excellent as was our waitress in the restaurant. The beds are extremely comfortable and the chalets warm. We were supplied with beautiful robes and fluffy towels plus lots of nibbles and drinks in our room. The breakfasts were lovely with plenty of choice on the buffet and the option to have freshly cooked pancakes, omelettes, eggs Benedict, smoked haddock with poached eggs and many more choices. Nothing was too much trouble for the staff who were all friendly and knowledgeable of the area. We will definitely be booking again and cant wait to come back....

Nice dining area as part of impressive hotel overlooking the Solent. Staff cheery and pleasant and gradually moving away from lockdown all table service to part buffet carvery etc. Good menu with at least five main course dishes to choose from. All part of three tasty three courses. Good on hygiene though some guests seem to avoid mask wearing. Staff all masked. Tables wiped regularly and labelled as cledaned in some areas.

We stayed four days at Norton grange and we were attended to throughout our stay by a lovely young lady Rianne. She completely wowed us with her jolly nature and professionalism. The breakfast was second to none, great choice and very well cooked. However, dinner was a let down for us. One of our party had been to Alvaston Hall in Cheshire and reported that the food was excellent. This from someone who is a very fussy eater. They had two restaurants at Alvaston Hall but only one at Norton Grange. The menu here was very limited and repetitive and if you like good old pub grub you too will be disappointed. Now, my title says good food and it was but, if you don’t like your food with garlic, herbs or sauce then you will be disappointed too as there was nothing for those who like it plain. Overall the breakfast deserved a great review but come on Norton Grange. Not everyone likes posh nosh.

Where can I start, it was absolutly brilliant, the Norton Grange team are brilliant, nothing is too much trouble. The team will do their very best to make sure that all of your needs are met. The rooms are lovely clean,small cartons of milk, biscuits...

Very good food with plenty of choice. Due to Covid regulations table service only, but staff managing well apart from a couple of delays in bringing our main courses. Breakfast particularly good with varied and interesting menu.

Loved the meals here. Very tasty. Staff were friendly and helpful. Temperature in here was cool. Menus are predictable as they dont change.

Arrived on an earlier ferry than the rest of my party, and handed in my booking form. The form had a list of 9 booked chalets. I could not be allocated an appartment, despite having the paperwork, and had to sit in reception until the...

Avoid if you want to be entertained. Well, you could be, but it will cost you. You have been warned.

The restaurant may not be to everybody's taste as it is very large and the tables are quite close together, but the food is excellent and so is the service. The waiters/waitresses are very attentive and professional. We were staying for the weekend and choosing...

We have just returned from a wonderful weekend at Norton Grange Coastal Village IOW. The service from all the staff there was second to none, one in particular Chris Gardener for helping me in relation to a fall I had whilst there, he could not...

Visited recently for a 4 night stay. Ate in this restaurant twice a day and the selection was excellent. I have been to many Warner hotels and this one was not a disappointment. Brilliant choices each time and would highly recommend this hotel.

Breakfast was one of the best spreads we have ever had at a hotel. The waitress service was the best experience in years fact. The Scottish lady Fallon was superb. Well done. The food was of a good standard and I would without doubt recommend...

Many years ago this was a Holiday Camp, and like a lot of places we have visited that cater for a large number of people you can't please all the people all the time. Things have definitely improved all round in recent years, This was...

The food selection on the menu was great and quality of food & service excellent. We particularly enjoyed the delicious additional menu options which included dishes from the countries on our "Cruise on Land" theme. The only complaints would be that wine was expensive, morning...

Great choice of food on offer: BREAKFAST - extensive hot buffet, cereals, fruit, pastries, toast, tea, coffee, juices EVENING MEAL - carvery (choice of two meats), a la carte main meals, varied choice of puddings; tea & coffee available at an additional cost. My favourite...

Restaurant always had something for everyone with a wide variety of food at every meal time. Nothing to dislike everything was very good.

Very good quality food with a wide choice every day. Meal times were suitable and as our table was near the door it was cool.

This is not a top classed restaurant, but it serves good, hot food. If your staying in the hotel you'll have no complaints

Stayed for 5 days and not one meal was below par. There is a buffet or a la carte menu. Excellent value for money. Wine is pricey at £15 minimum. Bottle of cider £5, large glass of wine £5.

We were staying at the Hotel and ate here several times.Service, from the moment we stepped over the threshold proved to be excellent. My partner is veggy and cannot have gluten. On hearing this, the waiter produced a gluten-free menu already printed for that day. We did observe that the vegetarian choices were a bit limited. "No problem, I'll speak to Chef" - and a couple of minutes we were offered a choice of two extra dishes. (Tip, though, if you do have a special diet, better to call or drop in early in the day)It is a big restaurant, lacking in character. Service was efficient and unobtrusive. The menu was inventive, especially with starters and pudding. Food quality was little variable. Roast Lamb (at the carvery) was divine and the Rice Pudding with Cherry Compote was pure and glorious School Dinners. The curries, however, served on the second night were somewhat mediocre.Smoked Haddock and Hollandaise Souffle had me regretting every mouthful as it meant there was less to look forward to with each spoonful! It was one of the tastiest dishes I've ever eaten.Not bad value, not a place for a romantic dinner for two, but certainly a reasonable venue for an outing with family or friends.

Had a little outing to this part of the world and found by chance this little peach, the food and service were so good I had a lovely timeand will recommend to everyone.

Not sure just what to say, I have written reviews in the past, I am on my way there tomorrow, (19th October) which I think must be my 110th visit, do I like it? is it wonderfull? is the food good? is it friendly? are the staff first class? you work it out. "Warners" are very good, been to all of them, but "Norton Grange" is the best.