Based on 1.589 opinions finded in 4 websites
Based on 1.589 opinions finded in 4 websites
Opinions
We only ordered scrambled egg on toast with mushrooms, half an hour wait and not even busy. Chased food as waiting for a train, waitress less than helpful. Food arrived, mushrooms cold, egg hot, toast tiny! Not good value, complaint not well received - no apology for delay. In fact, she was fairly argumentative too.. Didn't eat the food, paid only for the coffee. Would never return.
Lianne H . 2024-10-11
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Great pre eurostar breakfast. Avo eggs and salmon and scrambled eggs were both great. Chefs dipak and lucien are brilliant. Great service from Mia, Genci and Eddie
Peter Walker . 2024-10-04
MORE AT Google
Our server Orlando was a gem, made sure we and everyone in the restaraunt was sorted in time for our trains and all with friendly personal service
Luke Blaylock . 2024-09-29
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Massively improved from a few years ago, this place is now one of my favourite Italian restaurants with a beautiful setting
joshua Von Uexkull . 2024-09-27
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This used to be a favourite spot, but it seems to have gone a bit downhill now. Some staff are sullen and not interested. Basics not ready. The food is fine, but no parmesan or pepper offered.
FedupPaul . 2024-09-24
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I've never been to a Carluccio's before and was not sure what to expect. I ordered a Seafood Linguine and was pleasantly surprised; the squid and prawns were tender and not chewy. My companion enjoyed their Chicken Saltimbocca, though the chicken was on the small side. The service was fairly decent, reasonably quick for lunchtime on a Sunday. Kudos to the attentive server who had a Jean Reno-esque look. My only nit about the whole experience is that the thick, tough stems on the Tenderstem Broccoli were not cut off.
Hello Hello . 2024-09-15
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Late night arrival ahead of an early eurostar trip the next morning Disneyland Paris ✨️ Orlando well and truly kicked off the magic of our trip with his Italian charm and fantastic service. He guided us through the menu to new delicious discoveries through his authentic recommendations! Deffo recommend the spinach signature penne, arancini and bread & butter pudding. Orlando strongly recommended the calzone all'nutella too for another time! We will be back ☺️ Great choice for a pre/post eurostar breakfast lunch or dinner.
Melanie . 2024-08-30
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Food was actually quite nice, let down somewhat by mediocre service. Seated quickly but then nothing for what seemed an age. They had run out of tomato sauce for the burger and getting mayonnaise was a struggle. A shame as it could very easily be a great experience. The automatic addition of a 12.5% service charge seemed to be pushing it under the circumstances.
David Ramsden . 2024-08-28
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The location of restaurant was great and had view to trains and the beautiful status in the level 2 of St pancras station. I ordered the chicken Milanese burger, the burger came with fries. The taste was fine and the fries were crispy.
Reyhaneh . 2024-08-24
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The menu is reduced compared to a normal Carluccio's, but this is understandable since it is a station restaurant. Delicious pizzas and very pretty interior
Merline Idossy . 2024-08-12
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I haven’t tried many dishes due to my service experience, which made me leave sooner than I intended. I only had one cocktail and one small plate. I almost left before my order was prepared, but I didn’t want to waste the effort, which I somewhat regret. The food and drink were nice, and I can’t complain about that. However, the service was unexpected and disappointing. There was only one other table occupied, and I can't help but wonder if my casual attire made a difference. Perhaps I looked unassuming and not like a spender? When I entered the restaurant from the station side, no one acknowledged me. I was left to find a table on my own, and when I asked a waiter, he simply told me I could sit anywhere. It’s worth repeating that there was only one other table occupied, yet both the manager and the waiter seemed focused solely on that table. The manager didn’t even notice that there was another table in need of attention. It took a long time to receive menus, and the way the waiter communicated with me made me feel unwelcome, as if I were a burden. I hadn’t even finished my food and drink when the waiter abruptly handed me the bill and left immediately. This was very impolite and rude. Overall, it was the worst service experience I’ve had.
Nino Megrelishvili . 2024-08-05
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Such a shame and not sure what's happened but this place is not what it once was. You could previously head in for a rapid pasta before catching a train. Now, the place is pretty empty and yet the kitchen still does not get the ticket so you don't get your food. A crying shame :-(
Emma Jones . 2024-07-24
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We paid £64 for 2 adults and 1 toddler. We only had a main meal of pasta and a drink for the adults and cheesy pasta for our kid. The food was really tasteless - I could not force myself to finish it. It truly was one of the worst pasta meals I’ve had (we didn’t expect anything impressive as knew it’s a chain). The location is lovely. I would say good for a drink pre train. Not food.
Bianca Bowring . 2024-07-21
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Very disappointing. Had 90 minutes before my train which I thought was plenty of time. Food served 70 minutes after arriving! Then 1 out of the 3 was the wrong order, we asked for diary free but got gluten free. Then had to wait another 10 minutes. I had to leave to catch my train and was unable to finish the meal. The sparkling water was warm and they had no ice, so they provided some what appeared to be ice scrapings from the freezer. They forgot about the bread selection starter. The restaurant was very quiet, so not quite sure why the service was so poor.
Bernie K . 2024-07-15
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Food was nice enough but small portion size for the price. They have cut back on the menu so my friend was unable to get her favourite lemon dessert. We asked for water and to see the dessert menu but had to ask again over 20 minutes later, guessing they forgot.
Nikki Follett . 2024-07-13
MORE AT Google
i always drop in here when i go to see family like a lot of people have said the menu change it is not as good as before deserts very disappointing food was ok it used to be excellent and the service not as good as before and the manger needs to look at this as he will take more money if service is way it should be i still gave it a 4 star as i have had many good experiences here and the young waiters watch the mature staff they are masters off their craft i asked for a tomato onion salad ( was on the old menu ) today and the waiter said it is not on the menu if one off the mature waiters was on i would have got that no problem as we all know Italian restaurants always have these ingredients and when customer spends £60 + they deserve to be treated well as i was there 1pm it was not as busy as it use to be
jam1000 . 2024-07-08
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Always eat here if time permits, never disappointed 🙂
Jim Burton . 2024-07-06
MORE AT Google
Had a lovely meal with family here, wonderful service with very friendly staff and the food was brilliant too, highly reccommend
Roisin E . 2024-06-22
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Had a wonderful dinner there the night before catching a train. Food was all excellent and arrived quickly. Our server was Orlando and he was superb. Attentive to us throughout the meal and also very helpful in walking us through gluten free options for one of us with an allergy. Highest recommendation and ask for Orlando!
Jonathan Keim . 2024-06-20
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I love this Carluccio’s and like to drink or eat here before embarking on my holiday train trips. Orlando was friendly and impressive with his knowledge of languages. Menu is good but we simply stopped by for a drink this time.
Sheila J . 2024-06-15
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All my stars are for Orlando the loveliest waiter who made us feel really comfortable and was very attentive. Was just having a ver nice wine before finishing our night and he gave us 5 star service.
Emily Smith . 2024-06-15
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Orlando was an amazing waiter! So friendly and welcoming… Food was great and the service we got was 10/10. Thank you again Orlando!
Connor Blakey . 2024-06-15
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Avoid. I was sat at a dirty table, then ignored for 10 minutes so I walked out. Context: I asked if I could sit inside, waiter said yes. There were other customers already inside. I asked if I could sit at the back, the assistant manager said yes. Table was used, so manager removed some empty glasses off the table but didn’t clean spills/crumbs, didn’t bring a menu, didn’t come back. I stared at all the staff, for 10mins. A waitress was cleaning cutlery at her station. The general manager was stood at the till. I was near the kitchen door that staff came in and out of. I’d say the whole place was 20% capacity? Not busy.
Sam Roberts . 2024-06-11
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I decided to stop for some food while waiting for my train, this is a decision I now deeply regret. Despite being a solo diner and simply wanting to order a dessert, it took nearly 20 minutes for someone to take my order. It was frustrating to see other guests who were seated after me already being served their drinks while I hadn't even been able to place my order... Fortunately, I did not have to endure an additional wait for the dessert menu, as I had already made my selection before arriving at the restaurant. When my food arrived, the pastry was lukewarm. The presentation was lovely, but the portion size did not justify the price. No one checked if everything was alright with my meal, even after I had finished. It was then an incredible challenge to receive my bill. The waiters seemed to avoid making eye contact, so it took a while to even be able to ask for it. Even after asking multiple servers, it took another 25 minutes for the bill to arrive. It was frustrating to feel neglected, and it seemed like other customers were receiving better service. To make matters worse, the card machine stopped working when I finally received the bill. Granted, this is not the restaurant's fault, but it undeniably adds to what was already a long list of negatives about my experience. Overall, the dessert was satisfactory; however, it failed to compensate for the subpar dining experience. I perceived a lack of hospitality and deeply regretted having spent money and time in an effort to utilize my time well while awaiting my train.
Chiedza Moyo . 2024-06-08
MORE AT Google
Wow. I do not usually do this but nil point for service and cuisine. Not sure what was going on here. Don’t do it though. Sorry.
HELEN BURNESS . 2024-06-07
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Arrived at St. Pancras and Carluccios was going to be our first choice for lunch. Unfortunately it was closed (for re-furbishment?) - something that had not been obvious from our recent viewing of the website.
YorkshirePud_7 . 2024-05-22
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Arrived as a planned visit, before a train journey. We had to find a waiter, we were pointed in the direction of where we could sit then told the table we chose was reserved so we might have to move. We were then put under a over head air heater which was unbearable so moved our selves. After been given menu s we waited 20 minutes, we placed our orders, at that point we were told No fish or steak, we ordered seafood as a second choice and wax told no mussels, we said we take it with out, The starters were nice except the brocetta had cherry tomatoes cut in half , basically tomatoes on toast. The main courses were over loaded with squid and 3 prawns each . The risotto was garnished with a cremated Mediterranean prawn , At no time did anyone ask if the meal was ok and it clearly wasn't as I left mine and so did my husband. The desert menus were placed on our table without any interaction and we had to ask for our bill as no-one came back, other customers were heard muttering dissatisfaction,. Our bill was £89 98 we left without saying anything as they were uninterested, if the bar person cracked a smile it may have caused her a injury, will never go there again
traceygittins . 2024-04-12
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The starters were good and came very quickly. There was then a long wait.One main when it came was cold..even after sending back to the kitchen it was only warm. The other main course..chicken milanese was dry and overcooked. On this showing it is unlikely we will repeat the experience.
John & Elizabeth Wilson . 2024-03-29
MORE AT Google
Some highlights (squid starter, antipasti starter, and spaghetti carbonara) and staff very pleasant but let down on several fronts eg stone cold sauce served with confit duck; wine choice not available; scale encrusted wine glass and water jug; door to toilets straight opposite stuck in open position;refusal (later redacted by manager) to serve 125ml wine . All raised at the time, but nothing offered on bill to compensate, and standard service charge added automatically. Chocolate fondant had nice sauce but was a bit rubbery. Overall rather disappointed.
Suzanne H . 2024-03-24
MORE AT Google
If you love very salty food, this place is perfect for you.
marina m . 2024-03-22
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Carluccios used to be a cut above the other chain pasta restaurants but I had seafood linguini which was not very good made with frozen seafood. My friend had carbonara and she also was not impressed. We shared a starter of calamari which was OK. We had a few drinks and the bill was quite expensive for what we had. I think this was my last visit to Carluccios which is quite sad as I have previously eaten in this restaurant at many locations across London over the years
Deeion Sharpe . 2024-03-21
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Warm beer for £8 and a tiny Caesar salad with 5 pieces of chicken and one anchovy for £16.50. I didn't complain but said I was disappointed when they asked how it was. Took 30% of the food, which I appreciated but I definitely won't go back. Very disappointed
Serena Cox . 2024-03-20
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All good except one thing that bugs me at so many restaurants. If you are offering a set menu at a good price on the board outside - provide a menu for it. I hate when you sit down and are given the standard menu.
Cormac McCaughey . 2024-03-20
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I seat down and then waited and waited and waited. The waiter took the orders of 3-4 people that got there after me but not mine.
Chris Stroe . 2024-03-13
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Very slow service - took an hour for main course to arrive. A mouse running round on the floor was very off putting - the waiter was unperturbed.
Elizabeth B . 2024-03-13
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Great service, lovely food, relaxed time, definitely recommend a visit. Good range of dishes and drinks on the menu. Well done Carluccio's!
LondonerMP . 2024-03-06
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I used to go regularly to this restaurant a few years ago when I travelled a lot for my work so I felt confident to be able to impress 3 visitors from Brazil, but it seems to be a completely different place with a different and uninspiring menu. One guest just ordered a soup (which lacked seasoning), two others ordered pasta, both of which arrived very dry and almost without any sauce. One guest ordered Penne Regina but they gave her Penne Giardineira. But the worst was my dish - Chicken Saltimboca. When it arrived the top was dried out and looked as if it had been re-heated under a grill. The small piece of chicken had been flattened to about 1 cm (this was not an escalope!) It was overcooked, dry, tough and tasteless. The Parma ham was just a tiny dried up piece on top of the chicken There was also almost no sauce which was watery and tasteless. I sent this feedback to the restaurant twice and never received any answer. I will definitely never go back there again.
Jack S . 2024-03-02
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Very good dishes for a “station” restaurant. Very pleasant waitress, fast service. Clean and pleasant interior.
Jérémy B . 2024-03-01
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Great food, great service. HUGE portions!
Elizabeth Croot . 2024-02-25
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Starters were nice, main courses extremely underwhelming. The ambience in St Pancras station with people queuing to board trains leaves something to be desired. I used to love Carluccio’s. Unfortunately, at least this one seems to have lost its edge. And it wasn’t even that cheap: 2 cocktails, 2 starters, 2 mains and the cheapest bottle of wine- around £60 per head with service. For a bit more you can eat extremely well in any number of restaurants in London.
JoLtd . 2024-02-18
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It wasn't busy, and the staff were pleasant and welcoming. And there ends the positive review. And although it wasn't busy, we were seated on a 2-seat no more than 6 inches from another 2-seat table, where we could hear every word of the conversation (and presuably they ours..) My lunch friend's salad looked good and was pronounced so, my carbonara was very disappointing though: burnt pancetta, a lack of seasoning (and apparently also parmesan), and too much pasta water making a runny sauce. Would not order this dish again.. And my absolute pet hate: a 'compulsory' 12.5% service charge on the bill, plus the words 'Service charge not included' Which is it? (I would have voluntarily paid neither..)
JandRandTandC . 2024-02-16
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The gluten free menu is phenomenal!! Safe for celiacs and wonderful gluten free bread. Beautiful service with the nicest humans. Great place to sit and have a meal as you wait for a train
Moraya DeGeare . 2024-01-29
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Probably the best Carluccio's I have visited. Excellent food and service - steak cooked to perfection 👌
Kindra Faulks . 2024-01-22
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Food enjoyable as usual. Some newish dishes on the menu. Need to go back to try them!
Zoya Siddiqui . 2024-01-22
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Tasty soup and reasonable hamburger. Food is always served quickly and service is excellent
Michel van Verk . 2024-01-22
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We had a lovely meal at Carluccio’s the food was hot and tasted great. The restaurant was busy and the service was good overall.
Louis Woods . 2024-01-21
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I was disappointed at the attitude of staff that showed us our table. The place, which is quite large, was quiet at the time and our table was close to open doors on a chilly winter evening. We did not feel welcome and although the food was OK, the atmosphere left a lot to be desired compared to the branch we had been to before in Kilburn. That place had no spaces at the time/day we tried to book.
Reggae Village . 2024-01-20
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Let down by very poor lasagne. Sheets of pasta with a scraping of meat and sauce does not make for a good experience. Otherwise, all other dishes etc were delicious.
Joanna Cheney . 2024-01-17
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Surprisingly inexpensive, given its location. Good service and tasty food
Phil Williams . 2024-01-16
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Disgusted and dissatisfied by the whole dinning experience.We sat outside, waited way too long for the food, chicken finally arrived,it was dry and cold,asked for 2 small glasses of wine but we have been charged for 2 big glasses of wine, extra charges added to the bill as well…However, the most disgusting thing, was the mouse running in between the tables… Have showed it to the waiters and they said they can’t do nothing, as St Pancras is an old station… Absolutely a huge disappointment from any point of view. Will never ever return to Carluccio’s
IrenaP674 . 2024-01-11
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We went here because we were in a group with children. Carluccios is perfect for that and, be advised, families come here in droves. It's just a shame how over the years the good just gets worse and worse. Entirely lacking in any flavor and, in the case of my chicken Milanese, burnt and overcooked in stale cooking oil. Really disgusting sorry. Not good enough. Never again
Andrew Morgan . 2024-01-09
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We were there on NYE so I wasn't expecting much for the atmosphere, seeing as most people would probably be in bars. However the staff obviously wanted to be out as quick as possible which didn't add anything to the general dryness. Staff were nice but the waiter had NO idea what was in each dish, he couldn't even tell me the difference between a mixed and green salad! I had a vegan pasta dish which I enjoyed. Friends had a tuna steak and something else I can't remember and said they weren't great. Disappointing for Carluccios, perhaps it was a bad night!
Ferris Watkins . 2024-01-07
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Pleasant ambience service ok food mediocre at best. The coca villa was ok. Not like the Carluccios of old. Chicken was dry edible
bapbiswas . 2024-01-07
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We had a family Christmas gathering here just after Christmas. You wouldn't have known it was Christmas because there were no decorations up so it didn't feel Christmassy at all. There was a Christmas menu. I had the spaghetti carbonara but it wasn't very nice. The bits of bacon were over cooked and far too crispy and hard. We had to wait nearly an hour before we even got our first drinks. We were brought our starters before we'd even got our drinks. The child's portion looked much more appetising and bigger than our adult food. Prosecco was nice. Only one toilet in use too, so had to wait.
Vickie H-M . 2024-01-05
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Excellent food and friendly service. Risotto di Mare was excellent!
Dave Cohen . 2023-12-30
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Seasonal menu limited and further restricted by unavailability of dishes. One staff member trying to serve too many tables while colleagues chatted and looked at screens. Tap water not topped up nor jug left on table. Poorly cooked chicken, dry and rubbery. Presentation below standard. We were not allowed to sit at table of our choice despite it being available for the whole of our visit. We sat inside as it was chilly but had to keep coats on due to lack of heating. No photos taken - nothing to recommend. Very disappointing.
Marian H . 2023-12-30
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I love the spaciousness and diversity of the clientele. I live locally and always enjoy my time here.
Kimaya Crolla-Younger . 2023-12-30
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Over the years 7 of us have used here for a meet up and lunch, sadly we shall not be using again. Last yet and this year there have been issues with the toilets - very poor The food was mostly disappointingly poor this year. Service was ok HOWEVER BEWARE Our biggest shock was being presented with our bill saying SERVICE NOT INCLUDED yet a 12.5% service charge had already been included ……… when challenged the restaurant said it was a head office problem waiting to be corrected : sorry unacceptable BS.
Pick_E_Diner . 2023-12-27
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Staff lovely but this chain has gone from really good to really bad since it had a new owner. Carluccio's used to have delicious vegetable dishes and starters (eg aubergine stew was so tasty). Today my choice of food as a real vegetarian was so limited. The starter was a joke. I chose a nut pesto and bread selection. I was given a tiny bowl of sliced salted maybe cashew nuts with dried ?pesto flakes on top - I could have bought myself a large packet of salted nuts for less. Even worse was the bread - a few bread sticks, two slices of stale white bread, two small pieces of state focaccia bread. I will never return until it honours its founder's wonderful Italian food and menu again.
ann b . 2023-12-23
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Came in at an awkward time, looking for a bite to eat before our train. Found Orlando to be very helpful and friendly in getting us our food and drink in time without us having to worry about our train. Would recommend. Thanks Orlando
Noah Charlton . 2023-12-21
MORE AT Google
Orlando treated me and my family exencently. Full credit to him for providing brilliant service. The food was lovely too setting us up nicely for our journey back home up north, would recommend .
AC Nitrous . 2023-12-21
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Shockingly, glasses were filthy! Beer glass with cloudy deposit, wine glass with lipstick still on it. When the glasses, and wine, were replaced it was without a word of apology. Carluccio should either take a greater interest in this place or remove his name from it. Clearly, this place caters predominantly to transient customers and doesn’t feel the need to maintain standards. The food was average, the waitress tried to be helpful and was very willing to be accommodating, it’s the management which needs to sharpen up.
budgie sargent . 2023-12-21
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Really gone downhill, after being served drinks no one came to ask what we wanted to eat. When we received our food no one came to ask if it was OK, we sat for about an hour without anyone approaching us to ask did we want anything else etc, we moved inside as we were getting cold, the service inside was much better should have sat inside straight away. The bill says in tiny print 12.5 % service included then lower down in bigger print says service not included?? Is this legal? Don't sit outside if you want decent service...
jane . 2023-12-20
MORE AT Google
The food was good & the staff was nice + they have vegan options too.
Laura Gál . 2023-12-20
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Good food and good service. Ground-floor toilet was over subscribed! There was a non-functioning toilet next to it and clearly marked and taped off. Looked like that had been the case for a while. How strange they don't count this as a priority!! What about disabled customers? And what about all customers, all women queuing outside the one working toilet. Very poor.
Maggie Smith . 2023-12-17
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Food was nice but the toilets were dirty which has put me off returning. They seemed a bit disorganised.
Justine Riccomini . 2023-12-14
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What a truly awful experience at this prime location in St. Pancras. Food was cold, inedible and badly presented. Service non existent by disinterested staff who couldn't care less. There are plenty of restaurants a short walk away in Coal Drops Yard who welcome your custom. Not here and we won't be returning. Needs a serious overhaul. Don't waste your money!
greenclem . 2023-12-12
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This place has gone downhill.. Looks like the private equity group that has bought Carluccio’s has implemented cost saving measures that make the whole experience cheap and tacky. Potatoes were cooked from frozen as probably many other things, totally cold in the middle. Soup came out cold. Starters all came out different times in a group of 6, so food getting more cold so we could eat together. The lobster and crab tortellini tasted like cheap frozen rubbish.. couldn’t even taste crab to be honest. I also caught a mouthful of what felt like sand or some sediment as it grinded in my teeth. The restaurant had run out of so many items which were on the menu, including no orange slices or orange juice, no vanilla ice cream, no limes.. cheap cost saving operational issues from higher management perhaps? On top of this, the doors were kept open on a really cold day which meant an awful draft of cold air constantly, which is not really a pleasant experience on top of cold frozen food.. Furthermore faulty flickering overhead lights were extremely annoying, and a broken toilet… simple things like this would of been repaired years ago, but now the cheap cost saving owners don’t care to do even the simple things.. It’s a shame, Carluccio’s used to be our family gathering restaurant.. never again now. Clearly it’s had it’s time. Shame really.
David Trezeguet . 2023-12-11
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Rekende automatisch een fooi (12,5%) bij het afrekenen zonder te vragen. Het eten was niet warm.
Katrijn Steenackers . 2023-12-10
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Had a lovely meal yesterday (09/12/23), service was excellent. Our waitress Andrea was so friendly and took extremely good care of our table, was very accommodating as we had young children. All the food was lovely, especially the chicken saltimbocca! Would definitely come back :)
Samuel . 2023-12-10
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Absolutely fantastic meal at Carluccio’s, St Pancras. I visited with my family and have such brilliant service and lovely food. Exceptional service from Orlando and Richard, who made the whole experience fantastic. One of the best Carluccio’s I have visited. A real credit to the Brand.
Q4647IGdavidg . 2023-12-09
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Had a great time while having coffee and dessert! Excellent place! 🥰
Rocky Roxas . 2023-12-09
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The atmosphere was calm but with a buzz however service was so slow that friends who had to travelled to have a meal had to rush to get trains home were not served their meal, drinks service was also slow. The amount spent reflects drinks and nibbles only. The staff apologised but sadly we would think twice before eating there again
Mary M . 2023-12-08
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We had a fab table and a wonderful meal for 5 of us. Quick service and the food was fantastic! A lovely atmosphere and will certainly be back.
Michael Wilson . 2023-12-04
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Lovely spot to have lunch at the station. Good food. There is a little draft from the door but the staff tried to close the door a bit even though it was the only entrance.
anabJ6433GC . 2023-12-04
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Wow! A surviving branch of Carluccio's! We enjoyed our meal very much and will come again.
Gareth Davies . 2023-12-04
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Slow taking order , took some time to have table cleaned and cleared from previous customers. Food delivered swiftly once we had ordered. Slow taking payment when I had been unable to use table app. Staff seemed to be a bit distracted, frazzled although it wasn't busy.
sandra currie . 2023-12-01
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I always thought Carluccio's was slightly higher quality than the average Italian chain. How wrong I was! This one in St Pancras station was appalling. There was zero atmosphere inside - it felt more like a cafe. The food was terrible - dry, not fresh & poorly presented. One of the toilets was out of order so only one for every one to use and it was in a disgusting state - toilets are better on the train than this one. Service was ok - that was about the only positive thing to say. That has put me off Carluccio's for good!
Ben B . 2023-11-23
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In great location watch Eurostar arriving if that’s your thing! Service very average brought wrong drinks twice, starter arrived quickly but I think they went out to shoot the duck before bring it to the table, food very average and quite pricey.
Brian . 2023-11-21
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I’m usually very easy to please but I didn’t have a pleasant experience. The cutleries were dirty, the floor was a mess, they placed us inside next to a shelf that was filthy and fully dusty. Lastly the staff was really unprofessional and that made me feel unwelcome (not even a smile). We addressed the manager about the dustiness but it didn’t look like he cared. At least we know for the next time.
Lori Looorii . 2023-11-19
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Ate here last night. Although very busy, we were dealt with efiiciently and attentively. Sea bass and seafood risotto both delicious. A word for the raspberry sorbet - out of this world!
ValBish . 2023-11-12
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Great quick dinner before heading onto my hotel. Food was superb. Was very well looked after by Orlando who was such a lovely man and helped our selection in both food and wine. Thank you & I will be back
Janine C . 2023-11-11
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Olga was so lovely and attentive to us, the chocolate fondant was just a chocolate lover's dream, great recommendation :)
Nikoo . 2023-11-10
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I booked a table for six of us, we arrived and were shown to our table- the decor and ambience was little more than a basic cafe. Starters were very good, mains not so good- we ordered from the set menu, £18 for 2 courses- the linguine wasn't linguine it was spaghetti served with very little Bolognese, the mussels were barely warm and I had to ask for the focaccia bread- which when it came was cold but must have been buttered whilst hot but this had now crusted over, there was no call back to the table to check if we were enjoying our food- the £18.38p service charge was ridiculous!! Paying in cash seemed a problem as the waitress didn't want too much change!! I'd mentioned on the online booking form that we were celebrating 3 special birthdays- don't go there to celebrate anything- it was a totally uninspiring experience- we chose to go to pret a porter in Kings Cross for coffee before getting our train home and found it had a warmer ambience- so that just says it all!! What a disappointment!! My first -and last experience of eating at Carluccios - poor Antonio will be spinning in his grave!!
Carole Baker . 2023-11-07
MORE AT Google
Great spot to relax and enjoy the great food 👍
tony wheatley . 2023-11-07
MORE AT Google
I’ve always associated Carluccio‘s with quality in the past. I was disappointed to find that nowadays that isn’t true. Staff were extremely lacking in care and attention so we leftvery disappointed without ordering anything after waiting for almost 10 minutes
Carla Levin . 2023-10-29
MORE AT Google
Carluccio's used to be great bur this was way below expectations. Slow service, food that tastes stale or 'heated up' and very noisy. Not a good place to relax and, in order to get attention, I needed to get up and ask. First world problems...
Douglas Q . 2023-10-25
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This place used to be good. Mr Carluccio will be spinning in his grave. Dirty wines glasses. Wine served, hands grappling rim of glass. Classic Carbonnara and Beef ragu pasta ordered. Plates served to the middle of the table and not in front of us. Both disgusting. Beef hard. Carbonara luke warm, dry with some sort of pork cracking type topping. Expressed disappointment to manager who seemed somewhat in denial. Left without paying. The ever-decreasing standards of London cuisine.
D H . 2023-10-24
MORE AT Google
Food was ok, had the duck and ragu. The duck was tasty and a good size. The ragu was mainly pasta, very little meat, was disappointed. Asked for the bill, waiter showed a folded invoice displaying the items we ordered and each cost, then flipped...
Paul M . 2023-10-22
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Top tip: Eat on the train instead of Carluccios. This branch of Carluccios could give British Rail a tip or two about how to make a miserable time even more miserable. Terrible food. Indifferent service. Eye watering prices for what's received.
Tony Carroll . 2023-10-21
MORE AT Google
We had a fabulous lunch yesterday, under the heaters on the concourse. Massive fun, great food, wine all swiftly served, and as the waiter agreed, no calories in the pud. We friends 'who lunch' will meet there again, coming from as far away as North Yorkshire and others closer to London. Thank you, thank you. A great time.
margaret graham . 2023-10-18
MORE AT Google
Ordered takeaway from the St Pancras branch. Excellent customer care, attention to detail from Asli (hope that spelling is correct) would highly recommend
Rakesh Rajput . 2023-10-15
MORE AT Google
Let’s start out positive the location is convenient. After that I am sorry it all goes downhill badly. The food was extremely disappointing lacking flavor and seasoning. The chili prawn appetizers were passable but we have all agreed had better, focaccia bread was stale and...
johnoW5598YU . 2023-10-13
MORE AT TripAdvisor
So disappointed, my daughter and I stopped to catch up and looking at the menu I knew I wanted to order the chicken Milanese I asked if I could Order a side portion of spaghetti and was told no, if I wanted to do that...
COLLFLEMING . 2023-10-03
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Came here for works dinner, there was 15 of us so big group, the service was so slow, in the space of two hours we was there all we had was 2 rounds of drinks and mains. Ordering rounds of drinks was painfully slow, you think they would want to get the drinks out quickly so your more likely to drink more and spend more money.. when the mains came out they messed up the steak orders resulting in one of the steaks got completely missed, so while everyone pretty much finished their mains, the missing steak finally came out. The food was actually nice so give credit when due.. but the service was shambles..
Killian Easton . 2023-09-30
MORE AT Google
Excellent value for money / Nice setting / nice food / Very pleasant staff especially Sheeyansh who although was not serving my table initially, came forward to assist with my additional requests. In St Pancreas so you can sit outside but it’s all sheltered. The...
380RitaB . 2023-09-28
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Ici tout est différent du Carluccio que j’aimais tant place saint Christopher. Je prends toujours la même chose et je sais aussi le cuisiner car Carluccio a eut la gentillesse de partager sa recette. Les pâtes giardinera mais ici le beurre manque avant c’était très généreux, la taille des boulettes a été divisée par 3 ça manque vraiment pour finir le plat. Les courgettes et les pâtes un peu trop cuites, j’adorais manger ce plat ici mais je me rend compte qu’aujourd’hui je fais mieux que le chef du restaurant de saint pancras… très dommage. L’antipasti avec charcuterie et olive, légumes grillés mon second best, ou est passé la foccacia qui était si gourmande, les olives aussi sont très décevantes bref le plat à perdu de sa superbe. Je suis super déçue, je ne sais pas si c’est propre à ce restaurant ou si c’est le cas dans tous les Carluccio, ou si c’est celui de saint Christopher place qui a fermé qui était bien mieux que tous les autres. En attendant pour moi c’est la fin d’une belle aventure. Je ne retournerai plus à la gare et les autres ne sont pas assez au centre de Londres pour faire le trajet seulement pour me rendre à ce restaurant.
Marion Toufet . 2023-09-27
MORE AT Google
Indifferent service. Flickering light on next table Only one toilet in use.
Laura Nash . 2023-09-25
MORE AT Google
We had a train to catch in just over an hour and Orlando went out of his way to ensure we ate in plenty of time and had enough time for a second glass of wine after dinner. A genuine, friendly, great person. Until next...
leahmD7332KH . 2023-09-24
MORE AT TripAdvisor
First time visit for breakfast and when we arrived, the restaurant was all but empty and although there were about 5/6 staff, it still took a while for someone to take our order. The bar person made our drinks and it sat on the bar...
Alex V . 2023-09-23
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A place with such a bad service that it doesn't even deserve one star. Besides, they sell coffee more expensive than other places, but on the other hand, they try to sell a badly made coffee almost by a force. When you object, they say the problem is with the customer. Although my home is far from this place, I came here today just to have a good coffee as I love the taste of coffee in this place. But when I saw their sarcastic and bad behavior today, I regret that I came. Although I specifically stated when placing my latte order, I "I want it extra hot and without foam". The lady who makes the coffee, she made it opposite what I've asked. When I said I didn't want it that way, she said she was a bartender for 10 years. She also told me that the coffee "I drank every day" was something impossible to make. 🤔 And she laughed sarcastically. When I said why are you laughing, she said it's fun for her. Unbelievable ! It's true, they piss you off by not making the order you gave them and they make fun of it. I found this behavior really ugly. The only place I will never go to again... I just want to ask, If it's impossible, why are you taking this order? Besides, why would I ask you to do something impossible to make? You can be a bartender for 10 years, but you don't listen to the customer. You don't care what they want. As far as I can see, 10 years has created a self-conceit in you, not a good experience. Also, I bought the coffee which you said was impossible, from Black Sheep Coffee place a little further ahead, from a smiling bartender, and drank it. It's a pity really. I only condemn you for your behavior today. Because you ruined my day. You may not care about me by just reading one customer, but one customer equals ten customers. You lost ten customers today. Me and my friends whom I have recommended and sent before. Of course, if a situation is your concern!!!
85 Opinions
Visited here today to warm up and shelter from the rain ahead of a walk up Primrose Hill. The staff were lovely and friendly and the toilet was clean. Best cinnamon bun in London and what a generous measure of hot strong coffee! The toasted sandwiches looked amazing will definitely have one next time ❤️
46 Opinions
Statene lontani. Oltre 1 ora e 20 per un’ordinazione. Alle ripetute sollecitazione hanno parlato un primo piatto dopo 45 minuti in secondo piatto dopo un’ora e il terzo piatto. Hanno fatto qualche mistakes ma non ci sono giustificazioni
46 Opinions
A very welcome lunch stop. We were thoroughly enjoying a walk in the Olympic Park, but feeling peckish. OK it was lunchtime, but I fancied the breakfast in a box. Which was warmed up for me. Back home (150 miles to the north), it would not have rated very highly. But in London I wanted something not vegetarian, and it rang my bell. There was the bacon, tasty sausage, beans, tomatoes, something potatoey, what was once egg and some green stuff (?) But it was warm enough, tasty, filling, and actually I quite enjoyed it. As, and when, we return for another walk I would probably choose it again. Incidentally the staff we friendly and helpful. The place was clean and tidy.