Benugo - St Pancras International in Camden

Went to many Yo!'s but this one is disapointing. Rice is nearly uncooked and bland.

The food is nice but the service is not good - I understand it’s rubbish working in the service industry but you’re dealing with tired travellers, and being rude from the off is never going to work! As a side note, your policy for not allowing people to eat your takeaway food on your empty tables (despite being the same price) is silly - I was told by the staff to use the Pret tables!?

Excellent legacy fast food chain

Food is both overpriced and undersized. Rice not up to standard either.

Yo sushi is dead now, service here is so bad you have to flag them down for anything. So dirty and the conveyor belt is packed but no one was in there. We asked for fresh stuff and got given plates of the conveyer. Quite expensive for what it is.

I had a great experience in Yo Sushi in St.Pancras. I would definitely recommend it. The staff was very attentive and the manager (I think, guy called yannis) gave me a full briefing on all the items on the menu. I have to admit, hospitality like this is very seldom these days, especially in busy places. Food was good, better than what you would expect in a chain restaurant. Will definitely come back!

Honestly what an experience… staff were rude, pointed at seating area, did not care about customers and were very dismissive. The staff were awful. Food was mid

Food is very overpriced for the quality and service. We went for lunch and there were limited options coming around on the conveyor belt and not priced at a good value. For the higher priced rolls we grabbed, they lacked quality taste and weren’t worth the price. Service was poor - we had to ask several times for our items. Won’t go back.

Empty, expensive, food is not very good. This is not "buffet".

Thank you Valencia for the sushi school !!! It was so much fun

Ramen was quite disappointing—lacked flavour, and the egg was boiled to a rubbery solid, pale in colour, and we only got half of it. The broth tasted like it came straight from an instant packet. The selection of sushi on the plates was rather monotonous as well.

Awful experience. Has the company been sold? Drastically understaffed, waiting staff working hard but obviously stretched very thin, very terse and unfriendly welcome from the guy who is apparently the manager, piles of dirty dishes on tables, literally no plates on the belt (at 1.30pm) , most dishes on the menu unavailable. Been a customer for 20 years. Never again, sadly.

Quality is OK at best, better options around. Chicken was overcooked.

Unfortunately only 3 vegetarian/vegan suhi are currently available. The rice wasn't fully cooked. I hope we just had a bad day...

Cinnamon bun was still chilled (presumably defrosted). They offered to warm them up for us - still cold in the middle afterwards and had a really unappetising warm rubbery texture on the outside. Three buns and they all went in the bin. Gross.

For a carrot cake described as the "ultimate carrot cake" this had a lot to live up to as the only dessert I eat is carrot cake and it's a rarity. It's a big statement to be the "ultimate" but sadly it falls so far off that title. A perfect carrot cake should be moist, soft, fresh with a cream cheese topping. Not dry, not hard, not lacking in flavour. Sadly I bought on the basis of the word "ultimate". That's a big word and shouldn't be used lightly. This was so far off being "ultimate" and I felt so short changed. For me dessert is a privilege not a regular occurrence and this promised high and did not deliver. On the other hand, the flat white coffee was delicious exactly as it should be

Unfriendly staff today on 19th June, food was okay but the unfriendly staff just didn’t do it for me, really could do with a better attitude

The information on Google is not entirely correct. The take away kiosk is open early but the dine in doesn't open till 11, wasted trip for me as I wanted to dine in.

I always grab a coffee and cake here; the. Cakes are ALL outstanding but the coffee is even better - always prepared quickly carefully with a smile Big thanks to SANJAY, he greets everyone with a smile and suggestions of his favourite snacks ! This guy has the best head hair in London! Check out Benugo St Pancras soon and say hello to SANJAY !!

Great spot , one of the last yo sushi’s around love the refillable miso soup.

Fabulous staff and food was served quickly, great choice on the conveyor belt.

This is the first time we have been to a yo sushi where you can sit down and pick your food. The staff were lovely and friendly, our food was served in a good amount of time and was delicious 🙂

Closed at least 40 minutes early.

Service is consistently poor here. Get seated after waiting for ages, despite it being empty. On the last 3 occasions I have been seated and then left for ages. Staff are not actively looking to help you, instead far away from customers with their backs turned. Today I was firstly ignored by a member of staff- she asked if I was ready, I said yes and then she walked away. I had to then get the attention of the other staff member after 20 minutes as she had not returned. I even heard them discussing that I hadn’t ordered anything yet but still did not come and communicate with me. When she finally came over and I mentioned this to her, she was not even apologetic.

Ok. Surfaces could do with a clean once in a while. Service was pretty slow but friendly enough. Not great value.

Inside Benugo, we found a little oasis of calm, in the otherwise sometimes hectic St Pancras station. An early evening pit-stop / meetup point, we chilled as we ate heated toasties and baguettes, drank coffees. All were very good...as were the friendly and efficient staff. Benugo is located opposite Starbucks, near the main ticket office, in the station.

The best seafood ramen I have ever eaten! Excellent service! Thank you, St. Pancras Team!

I possibly had the worst sandwich ever. I chose the salami bagette thinking I cant go wrong. I got it cold. The sandwich had tough cheese and was very watery with sundried tomato and pesto and greens as well as the salami. There was a battle of taste . It truly was the worst sandwich . Both execution wise and taste. I also felt the ingredients werent fresh and I felt full in a non appetising way. after eating it. I ate less than half and despite being hungry could not complete it. Please change the sandwich and take it off ur menu completely. It tastes awful and its not fresh.

One of the best sushi restaurants is yo sushi 🍣 😋 before I don't like sushi just want to try how is the test..it's was really testy..there have a Asian girl who is Muslim and wearing hijab..she said to us which one is halal...she was too friendly...nice to visit there...🍣😋😋😋😍😍

Great for a quick lunch before the train. New kids bento is great and street food menu

This review is for the quieter Benugo branch at St Pancras International, called the Espresso Bar. Some colleagues and I were prowling the station, trying to decide where we could get good coffee, in proper cups. One colleague suggested this place. Brilliant. A lady called Diana made brilliant Macchiatos, so good we had them again, others had teas which were beautifully served. Cinnamon buns were had after a drink or two, and I was raving about those for the rest of the day. A really nice peaceful little café, without the heavy footfall of the other branch at this station. Good value as well. Great service and we found it friendly.

Very slow for a station and the cutlery was filthy

Decided to try out Yo sushi to see if it is as bad as friends say it is. It is rubbish. Those mushy makis are the worst I’ve had in my life. And they had the gall to charge 7.5% service fee at the conveyor belt where zero service was provided??

Went when they had a deal on. Love the food but can only really go when deals are on as very expensive otherwise . In the middle.of a noisy station but other than that ,very nice .

All the staff were great & the food was delicious. Beata the manager really looked after me and made my day 🙂

The way to order has changed and not for the better

Wasn't all that? Some of the food was cold. It was supposed to be hot....!!! Service was not that good either...!!!

Bon choix de sandwichs chauds ou froids avec des mélanges improbables mais délicieux. Café, thé, chocolat, jus…tout y est pour une collation avec le départ.

This was my second experience there at Yo Sushi. Food is really tasty and mainly for those who love this cuisine it is really good. For me, exposure to this kind of food is limited as I had travelled from India. Even then I found this good, so it is highly recommended for vegetarians. My only advice to those who are traveling is be careful and mind your luggage and any items with you. I had the bad experience of having two of my bags stolen from there while dining.

Recommandable this restaurant, if yuu need a warm soupe (udon) before take the train Eurostar.

Very very expensive for what it is. The unlimited miso soup is only a few pounds and very good. Obviously the whole point is the conveyor belt sushi but this is very expensive. The wait for menu items was quite long, maybe it was a busy time but there was a load of empty tables. The kids enjoyed it but it was a couple of hundred pounds for 2 adults and 2 kids.

Really want to find positives but, sadly, can’t. Food ordered to table was average, food from conveyor poor. Service very poor. No point in unlimited miso if you can’t get a refill, despite asking. Tired concept now and seems to be in its death throes but clearly not helping itself. Sadly, wouldn’t recommend or expect to return

Shockingly expensive for a bit of sushi!!

Really don't know why I ate here. If ever a place trades off it's brand and location, this is it. The choice of sushi on the conveyor was limited, there was nearly exclusively salmon, which I like, but I also like tuna and other types of fish... Nope. But not pigs in blankets, or fried chicken sushi?! No thanks. The location was cold, the service was cold, and the bill was £50 for my sushi and a couple of beers.

I invited my boyfriend to try food at this restaurant. The JFC meal was tasty but I was extremely disappointed with the sweetcorn as it was off/ sour! I informed the waiter several times the sweetcorn was off and sour. He decided to take the dish away into the kitchen and reheat the same dish! I was very disappointed by the customer service. Lastly, I did find a hair in one of the sushi dishes, but the chef making the sushi was very nice to be able to make a new dish for us when we had informed him about the hair. I hope that Yo! Sushi can enforce new training for the staff to be able to deliver better customer service!

The worst customer service I have encountered.

The rotating dishes pleasantly delighted my ADHD. However, the taste of the mediocre overpriced dishes unpleasantly upset my mood and bank account. I have delighted in many finer tasting meals from a meal deal than all that I regrettably, in retrospect, consumed in this establishment - yo! Ygm

Food was fresh and delicious, however the staff lacked enthusiasm.

Sushi here was so yummy, really hit the spot! Hot food (i only had the pumpkin katsu) was extra hot and crunchy. Love it. The staff were friendly too. I felt a bit bad for the chef who got screamed at by a nasty customer- though it seemed he was upset he was still really kind and friendly to all customers and his staff. Kudos to him. The only reason for the 4/5 is I do think this place that it is quite overpriced. You can go to other sushi spots for less and easily eat more. Portions are also quite small compared to other restaurants. If they had certain deals or specific days/times where the sushi is a bit cheaper, I think that would be more reasonable. Thankfully I am a student so I get a bit of discount but I can imagine it’s quite dire paying full price (it already was with student discount). Unfortunately if this place didnt give 20% off for students I definitely would not be able to afford it.

We came into Yo! In St Pancras Station after travelling for hours on the train we were very keen to have our hands on some sushi. My partner hadn't been before but I had up when there used to ne a Yo! In Glasgow. We waited a while before a lady wearing a hijab came over she looked disinterested in serving us and we were merely pointing the way where our table was and I had to ask for a menu eventually. The tables weren't clean (we were at table 7) but I was too hungry to care. We started with having a bowl of edamame beans to share and this was perfectly seasoned and we enjoyed it so much that we decided to have another bowl. This went down a treat and I did like that there was a rotating belt so we could help ourselves to anything we wished. We had two Masai hand rolls which were cucumber, inari and avocado with mayo & toasted sesame seeds in a nori rice cone. This was delicious and we enjoyed it was perfect to try a little bit of everything. The star of the meal was the chicken teriyaki bowl which was with sticky soy glaze, topped with sesame and a fresh chilli kick. Dished up with steamed rice, pak choi & radish. This was delicious and my partner and I shared this and thought it was really tasty. However when it came to asking for the bill we had to wait a while before finally getting someone's attention and then the bill came to £72.29 including a service charge of £5.04. All the staff did was look incredibly overworked and I wasn't sure why this was not reflected in the menu prices. It was a bit more, actually double than I thought it was going to be. Thankfully my bank had cashback to this place so I got a little bit of money back. If this place was cheaper I could see myself visiting here more regularly but at that prove with the service we had, I don't think I would.

Food flavour was a bit off, as though the sushi had been sliced on the same chopping board that had had also had scallions cut on it, and not cleaned in between. Stupidly expensive at nearly £100 for 3 of us really only snacking.

We’ve been coming for light lunches from before they moved to the old Source place. Still can’t get over how and why the ordering system is still complicated and confusing. It’s not straightforward. And then there’s this other counter on the other side, can we order there too? We’re never sure so we just go to the big one. It’s just lucky I guess it’s not that busy whenever we go. We persevere because we do like the flat breads, the ciabattas and the new wraps. Lots of choices with interesting fillings and tasty.

This was my regular to go place years ago but really disappointing today , not many to choose from, jar cups and saucer are dirty, slow service even for tab water, the waitress forgot! I was wondering why there are less locations nowadays, no I see why

Unfortunately we arrive to the station 45 mins to close YO! It was on Saturday and there were just few plates. Maybe next time.

This is one place you could spend several hours just walking round the station - so much to see. Worth missing a train or two to just take in the atmosphere.

Plenty of vegan options (dat fake duck yakisoba!) and wonderful service from the nice girl in a headdress. Thanks!

Strange experience here … the food was lovely; the coffee was good; the ordering process was odd. There was no clear place to order but it’s apparently different from the place where you’re meant to pay …? But none of it is signed or labelled? And the staff didn’t seem clear on this either; they kept directing me to other members of staff and then back again. Weird.

Over priced wafer thin sushi, lost orders and slow service.

I was alright but exceedingly expensive for little food. Service was good and the it was quite busy. I won't be coming back!

The sushi was moist and the taste was bad. Very expensive.

Love walking round st. Pancras. Lovely shops and statues

Great food but given it's a station and people need to get going the service was a bit slow especially for mid week lunchtime.

Good food, reasonable value but extremely overpriced drinks.

Food excellent but very expensive

Very good! I went for my birthday on 07/29/23 and I loved it!

C’est trop cher. Vraiment, c’est abusé. Ne venez pas si vous avez bien faim. Les portions sont ridicules. Pour deux minuscules morceaux de sushis, c’est 4.50£. J’aurais compris si ça serait 1 rouleau complet, mais là, ce ne sont que des minis makis… Les cuisiniers n’ont même pas de filet. Bref, un concept de sushis à volonté à un prix fixe aurait été bien avec ce système, mais là c’est juste trop cher de prendre plat par plat vu la taille des portions. Un attrape touristes.

14h pleins rush, presque complet, 3 petits plats qui tournent en rond, vous ne mettez evidemment que les plus chers. C'est dégueulasse comme pratique. En plus les cuisiniers se barrent alors qu'il n'y a plus rien! Mais vous déconnez!!! Et puis franchement on a l'impression que ça sort du congélateur... non mais en plus, vous avez vu vos prix??? 9 euros pour 3 makis qui se courent après et qui ont à peine du goût???

Pathetic, kitchen closed an hour before advertised closing time, zero stars…

I usually going to this restaurant often because the food and service was amazing, but the last couple of times the food was horrible, more than half of the menu orders was missing, the guy in the kitchen with a long hair he didn’t wear, hear net and the most awful was he took the dirty knife from the sink and he start to cut our rolls with that dirty knife. When we brought this to their attention, they just ignored in a very rude way they didn’t even butter to apologise, the worst experience that I had and i stopped visiting your location since then. Also the dishes on the belt all looked off. Someone should look into this because is a shame for such a nice place to get so low service and food quality.

Worst dining experience I’ve ever had. Took me to a seat and neglected to tell me that they weren’t serving sushi unless it was already on the belt - the ingredients were literally on the tables in front of me but they had decided they would only do takeaway and not serve seated customers as they were understaffed… yet I literally saw them making what I asked for for a takeaway. Shockingly awful. Walked out, they didn’t care.

I was served by Poppy this morning at yo sushi in St Pancras station and she was so friendly and helpful. She served me quickly and made sure I had everything I needed. Brightened up my morning. Would definitely go back! Have a good day Poppy!!

Went to Benugos at St Pancras. Wanted a toasted sandwich and a bottle of wine. A girl took my order but I was told I had to order food at the kitchen bar and come back to pay. I said OK. Just give me wine for now. She disappeared. A few minutes later another lady asked me what I wanted - I said I had already ordered. She said- no the person you ordered from cannot serve you for religious reasons- I said but she can't even tell you what I want. It's a bar ! Why is she working here? She wasn't happy. I was told to go to a fridge and select my own bottle of wine. I did that and paid for it. She gave me no glasses. She asked me - what do you want ? I said- do you expect me to drink it out of the bottle ? She said- please do NOT speak to me in that way! I said what way?- how do you expect me to drink the wine ! Such attitude and aggression!! Just dreadful ! It is London- we drink alcohol.Ben And Hugo need to reconsider their offering????

YO ! At St Pancras has one of the friendliest staff I've come across. I'm vegetarian and wanted advice on what my options were. The staff at St Pancras were very knowledgeable with menu. The food was amazing. Very tasty. Thank you

Sushi were actually fairly good, but what I witnessed today was a bit shocking. The woman who worked 29th June 18:45/19:00 obviously got tired from her customer-faced role (30-35 y.o., short, chubby, hair coloured in yellow, was in a pink/black blouse with flowers) - as we found out later -the manager of Yo! Kings Cross (!), while bringing food to the display run on purpose into the girl who was next to the display with opened take away, as the manager was aiming to squire by between the column and the girl, although the spot was really small. There was a plenty of space around, but the manager decided to push the girl and pass by. When the girl asked “Are you serious?”, the manager replied “I am serious” :) I understand that this must be a busy spot at Kings Cross, but why would you treat customers like this?! (and people in general). Also I would be questioning the manager’s approach at work if she acts like this facing customers - what then she expects from her team and what she trains them for? Please, head office, kindly look into this and send a mystery buyer to this location. Regards, G.S.

I wanted a coffee and I saw this place is a Benugo which I generally find reliable. The member of staff wasn't overly friendly but he made me a very decent white americano.

we ordered a pastry and drink but ordered food from somewhere else and ate at a table here. We were approached by an employee saying we cannot eat there because the food we were eating weren’t from there even though a bunch of people were eating food from other places. We continued to mention that we were customers as we bought a drink and pastry and he said what we do was disrespectful. He was so rude about it, I wish he had just mentioned that it wasn’t allowed but he just went in to say we were disrespectful even though it was a food court and there were no signs saying it wasn’t allowed.

Good food but pricey ,+ call buttons don't always work

Conveniently placed and just as tasty as any other

The sashimi was nice. The sushi was average. The service was poor. The pricing was WAY too high. Would not go again.

Ambiance assez froide, le personnel pas trop près, il manquait beaucoup de choses, vin blanc et rosé et pas de possibilité d'avoir un plat avec du poulet 😳

Lovely to see the belt back! Great service! Thank you.

Usually, i grab a couple of Little Moons from there to take back for my daughter, but they haven't had them recently, which is quite disappointing, but the food is great, and the staff are lovely

Good sushi for the price. The hand rolls are a little suspect. The seaweed wrap was too moist. The salmon amazing. The tuna is kinda tasteless but I've noticed that at a lot of places the last few years.

Disorganised and chaotic, I waited for 15 minutes for a flat white which I never received because I had to catch a train. Don't even try this place.

Terrible quality coffee. Too hot and bitter. You’d get a better quality coffee out of the instant machines in Greggs. I guess they survive on the fact that most customers aren’t regular travellers. I can’t see anyone becoming a repeat customer. Please train your staff on how to make coffee. I could put up with the seriously overpriced food but such a disappointment to get coffees for the family that are on the verge of undrinkable. Even the instant Costa machines in a garage make better coffee than this.

Quite nice for a train station restaurant. Sushi was good.

Super regret eating there. Never had sushi taste so bland before! Near to no service, tasteless food and poor value. Ate a few plates and left for another place for the rest of my lunch

Disappointing, dirty, staff unhelpful and didn’t want to be there. Are you going out of business?

Sushi is great. The hot dishes also very good - the duck fries are fantastic. Tables don’t look very clean and service can be a bit patchy. But otherwise, well worth visiting

Superb. Delicious sushi - take from the belt or order. Very fresh, tasty with a big selection. A bonus was the free wires-less charging for phones where you eat. Lovely helpful staff.

Yo sushis are normally fun with decent food, the price in the station was just far too high to warrant this

Cannot fault the tasty food here. Always hot and fresh and you get served quickly. It's my go-to place when I'm travelling. Superb!

Muy lindo lugar , muy buena la atención

Went to this Yo! Sushi at 7 o'clock on Sunday evening, knowing they closed at 8 I asked when they would stop taking takeaway orders - I was told 8 o'clock. They had Pumpkin Katsu Curry in the heated takeaway section but it was luke warm and if we are paying full price then we are entitled to a hot one. Came back 25 minutes later and waited at the takeaway order point, had to wait at least 5 minutes even though there was staff who kept looking at me. I was then told that I can not order takeaway, I explained that I was told I could half an hour before. He then asked the cook and they said they have a bit of rice left so they can make it up. Great. Waited ten minutes or so and was given our takeaway food. Sat down to eat it, 20 seconds later at a nearby seating area and it was not hot at all. I have had a lot of Yo Sushi's over the years but never been given a cold meal. Wasn't worth the £15 we paid and wished we had gone elsewhere.

Was taken to my seat, waited 30 minutes and none of the waiters came near me to take drinks or food order. Waiter said they were really busy while half the seats were empty. Used to love Yo! but afraid to say not anywhere near as good as it used to be. #standards

Expensive. And the app didn't work, which sucks big time. But, the staff were great and provided a good and friendly service. So, a good review but only for the staff, who delivered a great service.

This place used to be good. I would often buy some sushi from the bar and ask to get put fir take away to eat on my commute. However I was told they do not do this anymore, and that if I wanted take away I had to take from the outside fridge. I was very unhappy about that but I took a salmon sushi tray. So disappointed! It’s as bad as getting supermarket sushi but super expensive. Why can’t we just choose plates from the bar that have been freshly made? Also the person who prepared my order forgot to put soy sauce, so in addition to dry rice, I can’t wet it with sauce. Last time I go there, next time I will take from the prey a manger next to it.

Horrible Customer Service! I had to ask the waiter to clean the table as it was absolutely filthy! I had to pay for the items I ordered from the menu when I placed the order and the items I took from the conveyer belt when I was finished, which is odd. The food was ok, but the dining experience at Yo Sushi has gone down hill. I would not recommended eating here.

The place is not very clean, dishes and glasses were full of stains. There were a few sushi plates going around and they weren't many options to choose from. I wouldn't recommend this place.

Meh. Overpriced, mediocre sushi. The actual Japanese place next door is better.