Carlo's Ices in New Forest

Popped in last Friday lunchtime for a snack. A bit out our or way, and our last visit was 20 yrs ago! We had a dog with us, so sat outside in the covered area. Everything very clean, and the BLT Panini's were made with fresh ingredients, and very tasty. Outside , so tea was in a cardboard cup, but decent nevertheless. Could not leave without having an Ice Cream, so had a large cone with 4 scoops of different flavoured ice cream,(For the reviewer who complained it is watery, it is gelato, kind of halfway between ice cream and sorbet). Very good indeed, well prepared fresh food, and great value. Staff were helpful, and would certainly make a detour to visit again

Dropped in to Carlo’s on a bike ride. Could not have been better. Wonderful gooey panini followed by a rich and generous bread pudding crusted with sugar, think Christmas pudding glazed like creme brulee. All washed down with good coffee and at a very reasonable price. No surprise it’s popular with locals!

We drove over 15 miles to Carlo's to get my granddaughter an ice-cream. We arrived and she ordered a caramel and vanilla cone and a single strawberry cone which the young man made for her. £4.30. I offered my debit card and he refused it and said cash only for under £5. There is an A4 sign on the counter but she didn't notice it. Now this is Ok if you know in advance but no mention on the web site or the Facebook page. Now I am sure that I am not the only person who doesn't always have cash on them. The result was that he offered to round the sale up to £5 for the 2 items.

Carlos is a ice-cream cafe, but sells also snacks, cakes, sandwiches, jackets potatoes etc... The staff was very nice and made us very welcome. A nice place to go for brunch, lunch and delicious ice creams.

This is the first time we had been here and we really enjoyed the food. Lots of options for children. My daughter loved the macaroni cheese. Meals tasted fresh and home cooked. We ordered quite close to closing time but still felt welcome.

We have visited the cafe twice now in the last two weeks, once for lunch and today for breakfast. It’s great to find somewhere that has great food at very reasonable prices. No idea about the comments made stating there is no atmosphere, it’s delightful, pleasantly decorated and although it gets very busy has a lovely peaceful feel. We felt very welcomed by all the staff on both visits and it’s definitely worth the drive from Salisbury.

We went to Carlo's with some friends and sat in the tea rooms. On a positive the tea rooms were tidy and tables were cleared promptly. Unfortunately we witnessed the young workers being spoken to so rudely in front of customers by the older staff, it was embarrasing. They're learning, it's probably their first job they are not there to be spoken to in such a disrespectful way. When these young people spoke to us and other customers they really were showing the older staff how it should be done, they were polite and asked if we needed anything else and they spoke with a smile. Your young workers were the ones who stopped us walking out, but we would not come back. Thank goodness for the chocolates on mine the ice cream lacked taste and the banana sundae chosen by a friend was very overpriced for what she got. Very disappointing.

Watery ice cream full of ice and flavours taste so artificial. Yuk. Spent £6 on a tub and a cone and left the tub - strawberry, butterscotch (supposedly but god knows what the flavour was) and salted caramel. Kids probably like it but if you know good ice cream stay away

Nice location. Staff were not exactly welcoming. The tea and coffee we purchased were probably the worst we've ever tasted! Tea was awful and the coffee was tasteless. Takeaway plates and cups seem a bit extreme in a garden at the rear? Won't be rushing back.

This place is a disgrace. It’s not clean at all. They completely rely on teenagers to clean the whole place at the end of the working day. The manager is horrible to the teens, with shouting and embarrassment being a common place. The ice cream is watery and not good. The prices on the Ice cream side are not written up on the board above the counters. “special milkshakes” are so expensive it’s unreal. Teens aren’t paid enough for all the work they have to do at that place including serving and cleaning and collecting the frozen freezer food to be reheated to be eaten on the cafe side. The manager also uses the teens to wash up all of her mess. I would not recommend anyone coming to this place. The animals get looked at 1 time a day. In the hottest heat of summer the animals were left out in the heat.

Nice clean premises waitresses not friendly Gentleman behind counter very chatty and welcoming ice cream disappointing having heard how good Carlos was overall nothing special

I have been visiting Carlos for so many years !! I used to take my children and now I take my grandchildren and I still love it and so do they! The ice-cream is just the best!!! It’s lovely to see the little animals too. All in all a great place to go and strangely reassuring having been there so many times over the years!

It feels such a shame to write such a review, but my recent experience was really very poor. The ice-cream was substandard, nothing like I remember - watery and no flavour. One waitress was very rude, asking us "yes" "what do you want" - no small talk, no hello or how are you? Just a very cold and harsh reception. No decaf tea avaliable. All the lovely little animals out the back - rabbits, guinea pigs, chicken's - I dread to think when their water bottles were last cleaned, they were absolutely filthy (you could hardly see the water in them they were that disgusting) and it was so upsetting to see. All pens full of animal excrement, their food bowls were filthy, and bird poo everywhere. I would not recommend this as an establishment to visit, let alone with children.

having come here as a child it felt very nostalgic being back. the gentleman serving was lovely, and engaged so nicely with the children. prices very reasonable. few animals outside to see. carlos himself chatted with us again absolutely delightful. the experience was ruined however by 2 waitresses telling us we couldn't eat the ice creams sat in the seated cafe area.....it wasn't full, it was pouring with rain and we have 3 young children, one who needed a highchair. we had asked the man serving us if it was ok to sit there and he said go ahead sit anywhere. there was a sign (we hadn't seen saying no cones in the cafe), but seriously why 2 women had to come independently and tell us we shouldn't be sat there, seemed so unfriendly especially given the weather outside. there is plenty of seating beyond the cafe, but as the man had said we could sit there we felt it was the easiest option. I'd understand if they were full. I asked if they wanted us to move....but each woman in turn said no we're just telling you and there is a sign...I felt close to tears. at least next time we'll know where not to sit!

Used to have a good reputation but I suspect cost cutting has come in. No good having cheap prices if you serve watery coffee and don't bother to properly toast the bread. The worst cappachino I've had in years. Felt sorry for the young girl serving who was struggling to find the prices in the menu and then add them up.

I have such fond memories of Carlos ice creams. Mrs Carlos outside my primary school kindly making ice creams for what ever change you had in your pocket, even if it was only 10p. That was a far cry from our experience today at the tea rooms. We had a pleasant lunch in the tea rooms and thought we’d cap it off with an ice cream cone. One of our group stayed in the cafe, 2 went to the other side to get the ice creams and then returned. We were then told by the waitress that we weren’t allowed to eat the ice creams in the cafe as they were classed as takeaway food, only ice cream sundaes from the menu could be eaten in the cafe. We said that we had had a meal but she said that didn’t matter, there was a sign. There was a bit of an exchange and in the end she did say we could stay but we felt uncomfortable so went outside. Outside there were more signs saying no china or cutlery. We would have had coffee after our ice creams but for that we would have had to go back inside - bonkers. The cafe really wasn’t busy, we had had a meal and these strange rules really made for an uncomfortable visit - we felt told off!

I love Carlo's tea rooms! I have been coming here for years, and unfortunately the ice creams are not as good as they used to be but now we just go to get food in the tea room. We have been coming here for a while now for a breakfast, always really good, filling and good prices so decided to come here for a Sunday Roast. The roast was lovely, we both had the beef and it was cooked perfectly for our liking. Potatoes were nice, I prefer mine a bit more crispy but still nice, the veg was good. The only disappointment was the prices of cauli cheese or the creamy leeks, this is an extra £2.50 each. The young girl serving us undercharged us, so I went back up and advised her so she could take the correct amount, she was grateful and kept saying thank you so she didn't get told off.. I am hoping they don't shout at these young children serving if mistakes are made? Drinks took a while, they came out just before our food, fine its Sunday and its busy I get it but it was soo hot a cold drink would have been so welcomed. Definitely give the tea rooms a try if you haven't before. I've been here to eat plenty of times and have never been disappointed.

First off I want to say the small lady with dark hair in a ponytail who works in the restaurant was absolutely amazing! She was attentive and polite! No issues here at all! other staff was very rude. I went with another adult and 2 children one is 4 and one is 6 months. As me and the 4 year old were finished we walked next door to pick up an icecream while the baby was still eating. I asked for sprinkles on the icecream for the 4 year old only to be told I wasn’t allowed sprinkles on a cone. I even offered to pay extra. I thought she was joking. Apparently they don’t stick to the icecream. I’m sure they would stick to the sauce that was on it? After paying was then told we were not allowed to take the icecream into the restaurant as it is classed as a takeaway item. Even though the rest of my family was still eating. So we then had to take the 4 year old and 6 month old kids out in the rain to eat. I would understand if it was about us taking up space but the whole time we was there there was only 2 or there tables taken in the restaurant. I have been coming here for years and everytime the service gets worse and worse. I will not be coming back again. Spent £50 for two adults and 2 children to be spoken to like that.

What’s happened ? Used to be such a treat to go here . We were so disappointed . The ice cream tastes like it’s made with cheap skimmed milk , it’s mostly ice with a slight taste . The service is awful . Behind the ice cream counter actually looks like it needs a really good clean , esp the lower areas . Staff were hot and bothered , expected , but the lack of service was bad and she was more interested in chatting to co workers . Sad to say this business needs a complete over haul and bringing up to date .

Ordered 6ice creams and 2 coffee 3 teas , ice cream had no taste and was watery and not creamy, yea and coffee very disappointing, never returning customer, avoid if you like ice cream better from a van !!!

Went here yesterday brought 4 ice-creams my son got scared of the bear ice-cream cone so we asked if we could have a tub to put it in and this was declined with attitude from the sales assistant I cant give you a tub she said, I thought she was actually joking

Ice cream was tasty but cone was very very stale. Also, how can a legitimate business now expect customers to spend a minimum of £5 before a card payment can be accepted? Not acceptable .

Old school in all the wrong ways. Zero regard for sustainability or animal welfare. Plastic and polystyrene rule the day. Vegetarian options are largely absent. The portions are small and the ice cream is cheap and nasty - definitely not Italian. Staff look miserable and child labour appears to be standard. There are far better places nearby.

Took my parents and adult children to have the Christmas lunch menu. Excellent value for money. Honest and good home cooking and plenty of gravy for the roast! Not haute cuisine/gastro pub but doesn’t pretend to be. An enjoyable, tasty lunch.

if i could rate this place under 1 star i would. the service is absolutely disgusting with the food no much better. felt like i was in a circus and the way the younger staff are treated is very upsetting. ill be sure to tell...

Excellant sunday roast. Plenty of veg and meat, gravy delicious. Very efficient and friendly staff. Family atmosphere.

We visited Carlo's todsy for a treat ... Mum had a chocolate and i had the bounty icecream .Premises very clean and tidy and resonable price .The only thing that let this establishment down was the fact the young girl who was serving the icecream...

Been going to Carlo’s for years and it has always been delightful. Staff are kind and always start preparing my order before I even get to the till! Man who drives the van is the kindest and is always up for a chat. We live...

Visited Carlos today and what a shame it was. Such potential for this place. However all the staff are a combined age of about 14. There was a girl working there who is in the same year at school as my Child (aged 12). I’m...

Driving by after a day in the forest and decided to stop off for an ice cream, was surprised how good the place was! Only waited around 10mins to get served not bad considering they only had 1 person serving. Finally got served by a...

We brought our granddaughter after school for an ice cream, unfortunately so did a large amount of other families so there was a queue (fair enough) but the service seemed to be extremely slow. Our first choice of flavours was sold out so we all...

We popped into Carlos ices after a rather dissatisfied visit to Headlands Farm Coffee shop, we left with 2 extremely happy children after a lovely home made ice cream and a little look at the animals out the back, one thing I would have like...

Visited here today with my mum and daughter, we had a baguette each and a bowl of chips to share. I think the girl who served us was new which is fair enough but when my daughter asked if she could have a portion of...

We've been going to Carlo's for years and it's always been a cheap and cheerful alternative to expensive gelato parlours. Its biggest selling point was that it was a friendly, family run establishment that was great value for money. However, today's visit was a massive...

Totally astonishing attitude of Manageress. Visited as support worker with three Down syndrome adults . Purchased drinks and ice creams and sat in cafe which was virtually empty . Manageress came and very aggressively told us as we had not purchased at cafe area we...

Hygiene seems to be an afterthought with kids running in and out having played with the animals with no handwashing available. The servers in the ice cream parlor use any surface available to prepare food and drink including the freezers that people are trying to...

We had gone for lunch and, as we had two dogs with us and the weather was dry, chose to sit in the garden. I went inside to ask for a menu. The first person I spoke to, who was very friendly, turned to someone...

Terrible experience. Would never return. Hygiene was terrible, flies in the kitchen, no hair nets , no gloves. No one had a clue in the kitchen, very unorganised. Waste of money and very run down.

As a man who has been going to Carlos for ice cream since the 60s,what's not to love. The range of flavours is fantastic,the service as always is excellent,and the surroundings to eat your ice cream brilliant,as a bit of a old romantic who used...

Carlos ice creams have to be the smallest scoops of ice cream I have ever seen! NOT worth the visit in my children’s opinion. 👎

A great little hidden gem. Ideal for passing cyclists for a light bite, breakfast, cake, drinks and or an ice cream. All very tasty and plentiful. Service very good. Reasonable prices. Loved the turkeys, rabbits in the back garden; kids liked them.

We ordered a take away to eat outside , so we’re given a bleeper to go of when meal ready. Thirty minutes later no meal my husband went in to see what was happening and was told the meal was ready and the bleeper had...

First visit in two years thought I’d see if it was any different to last time (very rude service) no change this time, waited at the required place to be called forward but was just stared at, so made the decision to step forward without...

Disgusted during visit today to see the state of your poor animals in the children’s petting area. Stick to ice cream! Rabbit with matted fur and brand new babies in inadequate housing at risk of fly strike especially given this heat. Young turkeys suffering due...

So you see all these lovely pics of ice cream and cooked food.. Which I can only assume is top notch.. What you don't see on here is the rabbits, Guinea pigs and birds being poorly kept. My daughter was there with her school today...

This was the second time I have been here whilst waiting for the dog to be groomed. First time was ice cream only but yesterday I discovered they do breakfasts too. A big plate filled with two eggs, two bacon, two sausages, baked beans and...

Best ice cream in Hampshire. Very tasty and lovely friendly service. Good for families. Loads of parking and outside seating area. Highly recommend.

Having been tipped as a local delicacy, we found our visit to Carlo's very disappointing. The venue is nothing special, the ice cream was underwhelming both in terms of flavour and portion size. The youngster who served us was unable to add up the price...

a red head lady who served me was very rude to me almost making me not want to get ice cream, I asked a simple question about payment and she had a rude answer and was no help at all

I can’t believe it this is so disappointing there is no organisation in this place if you visit I be hope you have all day as well as it takes an absolute age to be seated then to receive menus and be one every thing...

The food in the cafe was great and the service polite and speedy...however the star of the show without doubt are the fabulous ice creams! So many flavours and very reasonably priced. Superb.

Old family favourite which we've been going to for years. The family of the original carlos still run the place. The best ice creams :)

Lovely ice cream , but painfully slow service and long queues . Service is just so slow , wont return whilst they are this ski

When you see the queues don’t get your hopes up, unless you are the sort of person that likes cucumber sandwiches made from extremely processed, sterile white bread full of E numbers. You will see a selection of ‘flavours’ that all taste the same, ready...

¿Siempre hemos tenido una gran experiencia en Carlo's? ¿No solo el helado es increíble? el personal es muy amable y educado. ¡Nuestros niños siempre nos piden que los devolvamos! También tienen algunos animales que les encantan a los niños.Recomendaría este lugar 110% a cualquiera.

¡Un pequeño gran lugar apareció para tomar un helado con la novia, ideal para este clima caluroso! Personal amable, nada de lo que quejarse. Inseguro acerca de estas otras críticas negativas, no vi ninguna basura por ahí. Al final del día, eso es más un problema con la incapacidad de los clientes para poner cosas en la papelera, lo que parece ser una tendencia en todo el Reino Unido.Pulgares hacia arriba

Fui con 6 amigos a tomar un helado. Solo 6 sabores para elegir. Entre nosotros los probamos todos. . . . . y todos estábamos de acuerdo en que el helado no tenía sabor y parecía ser de muy mala calidad. Pérdida total de dinero. El área de picnic también estaba cubierta de basura (dejada caer por clientes anteriores) pero sentí que el personal podría haber tratado de limpiarla. El aparcamiento también estaba lleno de basura, pero lo recogimos porque había una papelera cerca. Aire general de negligencia y descuido.

Qué lugar tan maravilloso, en un día, paramos para tomar un helado. La selección fue buena, el servicio fue rápido, amable y profesional y el helado fue increíble. El jardín era encantador con conejos y gallinas para mirar si querías. Definitivamente lo recomiendo para un viaje. Excelentes precios también. Gracias x

Apareció para un almuerzo posterior, no había una gran selección de baguettes, el pollo tikka estaba particularmente seco. El queso y el tocino estaban muy grasosos. Disfrutamos de los bollos que estaban frescos. ¡Un poco caro para lo que obtienes! ¡Las carpas afuera fueron útiles ya que estaba lloviendo cuando fuimos!

Visité nuevamente después de varios años. Decepcionado. Aparcamiento lleno de basura, más basura alrededor de la zona de asientos, mesas sucias, cubos desbordados de bandejas de plástico y poliestireno. Helado bastante buena relación calidad-precio pero sabores y sabor aburridos. El área de animales parece viejo y cansado y todo el lugar necesita un poco de cariño.

So I have been here a few times after lockdown and after reading a few of the reviews on poor service I was expecting the worse!!! But something must have been sorted because my service was exceptional, the young girl that served me was polite and helpful and I also asked a few question to the two ladies who cooked my chicken and chip (lovely food I must say) and they seemed very nice! Once outside I got talking to a young chap who talked about the history of Carlo’s after I asked if it was still the say family from all they from back when it started!! So I have no complaints! Definitely comeback again

Been coming to Carlos all my life, the icecream is delicious. And have lovely memories of Carlo and Thora as a child serving icecream. But sadly the attitude now of the staff has gone right downhill. I popped in to get an icecream with my daughter last week and was served by a larger lady with dark hair. She was incredibly abrupt and rude to us and to other customers I overheard her serve, also I have spoken to friends and family who love Carlos, and they said the same about the staffs attitude. Seriously carlos sort it out! You are getting a bad name, and your staff are letting you down!

Queued for for 25 mins. Wish I'd not bothered. Rude and off-hand staff with serious attitude problem. To top it all off charged 30p for an empty tub for a little one as they don't serve single scoops. Won't be back.

I used to always love coming to Carlo’s as a child and had been looking forward to returning to see what the place was like now.We sat in the tearoom which was busy but steady. Anyway, it was clear that a new member of staff had recently started as she was being shown how to lay tables, etc. However, once the poor girl had gone back to the staff only area behind the till, a lady (presumably a more senior member of staff) shouted for ‘Keira or whatever her name is’ to ‘come back and clean two tables again because you haven’t done them properly’. This was said in front of many customers, which was mortifying for the poor girl and the rest of us that had to watch the situation unfold.Sadly turned out to be a bit of an unpleasant visit and I’m not sure I’d return.. not a way to treat your staff! Let alone new, trainee staff.

Siempre nos sentimos bienvenidos cuando nos encontramos con Carlos. El personal siempre es amable y les da a mis dos hijos rociados adicionales en sus helados.Chap, que a menudo nos sirve a Luke siempre con una sonrisa y hace reír a los niños.El helado es increíble y me encantan los animales y el espacio en el jardín trasero.

Fuimos a tomar un té con crema, y como estábamos cerca de la hora de cierre, nos trataron como una molestia. Incluso nos pidieron que nos fuéramos antes del cierre. El té estaba bien, pero las tazas no estaban realmente limpias, los bollos estaban bien, pero ¿a quién le gusta tomar un té con crema cuando sientes que estás molestando al personal que simplemente no puede esperar para volver a casa? No va a volver

¡A mi esposo y a mí nos encantaba venir a Carlos! ¡Hemos estado viniendo aquí por casi 40 años! ¡Fuimos hoy para tomar un café y terminamos saliendo! La señora de la cocina levantó la vista. ¡Nos vio esperando en el mostrador y luego nos ignoró! ¡Esperamos patentemente pero luego levantó la vista otra vez y continuó pelando papas! No hay reconocimiento en absoluto! ! ¡Acabamos de salir! Lamentablemente, este lugar necesita personal nuevo o los propietarios deben estar allí. ! ! ¡Yo no daría ningún comienzo si pudiera! !

Lovely tea-rooms and Ice-Cream Parlour.Reasonable prices.Great tasting Ice-Cream with a varying choose of flavours, which can be served take-away or eat-in. With a selecction of Sundaes, cakes, meals and drinks being served eat-in option.Friendly helpful staff, very well maintained and clean tea-rooms.In the summer there is lots for young children to see with various animals like chickens, rabbits etc in the tea-room garden with outside seating and umbrella shades

We just stopped off on a rainy Friday afternoon at 1 o’clock. When we went to the counter to order, before I could even order, an older lady came over and said “you’ll have to wait 25 minutes” to which I replied “ok, can I order?” And so she repeatedly said “I have 4 tickets on plus a takeaway, you’ll be waiting 25 minutes”. So I said “do I have to wait 25 minutes to order or can I order now?” So she again said that I’d have to wait 25 minutes because “she was having to do all the work as the other girl was “just a trainee”” which she said IN FRONT of the young girl... how embarrassing for her the harsh woman! By this point, I could take a hint that she wanted me to leave. I live locally and only wanted a jacket potato for me and some fish fingers for my little one. I found it atrocious to be turned away and refused an order.

We were very disappointed with the afternoon tea we ordered, the scones were extremely dry and I have no idea what the jam was, certainly not strawberry jam. Our Grandaughter had a muffin which we were told had been warmed up, this again was very dry. The staff were not very friendly, maybe we should have guessed when we arrived as we were the only customers there!Will not be returning, and do not recommend.

It's not usual to salivate when you watch your ice cream being scooped into your cone, but then Carlo's ice cream is not like usual ice cream. I was practically weaned on it 70 years ago when Carlo himself did his rounds every Saturday afternoon, which could have something to do with my addiction. It spoiled me for any other - I still cannot abide the taste of factory produced ice-cream. I now live a very long way from the New Forest, but any time I'm within 50 miles I make a detour to East Wellow. There's always a queue in any weather, even though it's off the beaten track. Carlo's young son, now 80 and still passionate about his legacy, served me this weekend. The ice-cream parlour itself may not be picture perfect, but everything else is. So please, Carlo's family, never change! I want my children's children to have the thrill that I have everytime I think of Carlo's ice-cream.

¡Este helado y café es una delicia para visitar! Tiene un encanto antiguo y un delicioso helado. El café es de buen tamaño, con sabrosa comida casera a precios muy razonables. Hay muchos sabores diferentes de helados para elegir, y tienen sabores diferentes cada día.

1st visit to this place, prices good but thats where it ended! ice cream fruit favours tasted like watery frozen angel delight. Better ice cream in Aldi! would not go again.

I've enjoyed Italan ice cream (Gelato) in many places in Italy and Carlo's compares favourably. The Food is mainly fresh, Home made dishes at a reasonable price.

We often pop in here on our way back from a trip to Mottisfont.

I have been coming here since i was 6 i am now nearly 40 i place looks lovely and is very clean the ice cream tastes the same as it did the very first time i had a carlos cant find a better icecream anywhere and the prices are great value to dont know what everyone is moaning about the place is great far better than any sprinkles had a lovely chat with the lady who runs it and the lady that served us and they were both very friendly and down to earth

I have always wondered about popping in when I have seen the signs from the A36 and today we had a good reason for the short cut - what a disappointment!! Badged as old fashioned hand made Italian ice cream, it was pretty poor! My chocolate ice cream had hardly any chocolate- I even briefly thought I had been given the Salted Caramel by accident....but then it would have been a poor caramel with no salt! Light brown tasteless mush that certainly wasn’t a treat! And how they manage to still have have a long queue out of the door baffles me!! Shop bought is a mile better than this and I shall not be returning!

The female member of staff who is clearly in charge had very little customer service and actually made myself and my mother feel quite unwelcome when ordering our food. It was a hot day and fairly busy so maybe this could have been excused. However, we made the mistake of sitting within view of the kitchen and what we saw was revolting. Again the women who was clearly in charge showed extremely unhygienic behaviour when preparing food, she picked up food with her hand and slopped it into the microwave. Food was dropped into the counter service and then picked up by hand and but back into the food tubs. Dirty cutlery and plates where piled onto the same counter top as food was being prepared. The girls in the kitchen also wiped the rims of clean glasses with their dirty aprons. Safe to say we will not be coming here again and will not advise anyone else to either

After waiting for 20 minutes, were told the items that were ordered were unavailable (should have been told this when they were ordered) so then had to wait longer for substitute items.

If you are wanting a really tasty home cooked roast for a very reasonable price, then look no further than Carlos. We will certainly go back again. Very helpful, kind staff too.

Such a pointless word but it was nice. Not outstanding so I would make a special trip of it but staff were lovely and you could see a few rabbits and furry animals whilst eating your ice cream. Lots of wasps though which made us and others leave sharpish. My 6 year old loved the ice cream and rabbits

First time this year, had jacket potato which was generously filled followed by 2 scoops of ice cream, salted caramel and Bounty, I have to say this was all good value and the ice cream was greatly improved from what I had last year, it was non descript then but is now of the quality I'd expect, I will be back for more before the summer is out

We have meant to visit before but just never got round to it. Finally get there and there were wasps everywhere, Several people in the garden area and they were all waving wasps away and then they vacated the garden. There were even wasps inside the serving area. The cafe side was empty, I don't know if that was just because it was a hot day?

Large garden with bunnies & Guinea pigs for the kids to look at and substantial child seats. A fantastic range of ice creams, of course, but also a good range of light meals at very reasonable prices. Only cash or debit cards (£5 min) accepted. Good disabled access and v clean toilets.

We were renting a holiday cottage just down the road from Carlo's and couldn't resist popping in one afternoon.

Presumably the ice creams are good as the queue was out the door, however our cream tea was inedible. The scones were dry chewy and tasted as if they had been in a freezer for months and then microwaved. They looked more like fruitless rock cakes than scones. Very disappointing!

Myself and my daughter visited one Saturday afternoon as I’d heard lots of people rave about the ice cream that is served here so I thought we’d try it out.

Spotted Carlo’s whilst driving by and really want to like it as we’re often nearby. Unfortunately the lady behind the counter was probably new and hopefully requires more training. We had 2 teas and 2 cakes (lemon cake and carrot cake) for £8.60. The teas were very strong and it wasn’t possible to go back for more milk as it was so busy as the counter. The cake slices were very generous but very very dry. Never had carrot cake with grated carrot on top of the frosting. A popular place but we won’t be returning as we left more than half of the cakes and teas.

This is a long standing venue for icecream. We were underimpressed when visited. Car park rough. Tearooms and icecream takeaway. Small areas of outside seating ( not for terooms!) and assortment of animals. Ice cream not special for home made artisan. Good range of flavours but just not enough atmosphere and rather tatty.

We've been coming to Carlos for years. Adults and the kids love it enjoy all the flavours and love sitting outside looking at all the lovely animals.

Me ha decepcionado mucho haber estado yendo a Carlos durante 12 años con el mismo cliente, nunca me han negado el servicio, pero ahora mi cliente no puede comprar una porción para niños. Una porción de adultos es demasiado para ella. . . . . . tal vez hacer una mordedura más ligera, no volverá ya que esto es una discriminación hacia los discapacitados. . . . Pensé que Carlos era un lugar encantador para llevar a mi grupo de clientes, pero ciertamente cambió mi opinión.

I was first introduced to Carlos when it was a mum & pop parlour a few doors away from the current site almost 40 years ago.

Awful tasting salted caramel ice cream.....partners chocolate ice cream was watery and didn’t remotely taste of chocolate. First and last visit

Person serving lounged across counter and barely managed to answer questions. Drinks dumped on table and spilled into saucer - no apology. Food very poor. No napkins or cutlery. When I asked was greeted by blank stares. Staff having an argument behind the counter that all customers could hear. My advice - leave well alone. Thoroughly disappointing.

Absolutely shocking, we came Sunday 12th May, we knew it would be busy due to the weather being so nice that wasn’t the issue. Whilst in the que waiting to be served I witnessed an older lady with red/pink hair speak to some of the younger girls with such attitude and disrespect it turned my stomach. This women also looked at one of the young girls like she was a piece of garbage. As a mother myself I was outraged. If there is a issue with a member of staff wouldn’t it be wise and professional to pull them to one side rather then let rip on them in front of a que full of people. The lady is the most unprofessional person I’ve ever had the displeasure of coming across. She oozed attitude and was really sour faced. When I eventually got to the front of the que I told the young girl who served me that she was doing a great job and that she was a better person than myself as if I would have been humiliated like that in front of a que of people like the girls were I would have walked. These girls have my up most respect.

Estuve aquí hoy (12 de mayo), y me sorprendió tanto que escuché lo ruda y agresivamente que una gran gordita con cabello rojo hablaba con las jóvenes en la heladería. Y observando cómo los miraba como si estuvieran inmundicia, qué pobres jóvenes trabajan allí. Las chicas jóvenes eran encantadoras y acogedoras, pero el helado de caramelo salado sabía a sal marina pura, era vil. No aconsejaría a la gente a ir aquí en absoluto.

Llegó hoy y me sirvió esta encantadora jovencita! Ella fue amable como siempre y fue muy paciente cuando estábamos teniendo un gran problema y abiertos para charlar con nosotros también. Pensé que escuché a un chico llamarla Becs o posiblemente a Beckie, pero no estoy muy segura. ¡Ojalá todos los trabajadores fueran como los que vi trabajando hoy!

Esperamos nuestra primera visita a Carlos, pero lamentablemente nuestra última. El servicio fue terrible (sentí pena por el personal más joven), la comida nunca llegó al mismo tiempo del mismo orden, y no fue muy agradable. Cuando pagas 5 por un pannini y una guarnición de ensaladas, ¡esperas una guarnición de ensalada y no en un plato de poliestireno tampoco! Helado ni siquiera promedio. . . . . . preferiría ir a Wetherspoons! ! !

The service was absolutely pathetic and the person running the café was clearly inexperienced with no customer service skills what so ever.

Very limited choice of flavours & disinterested staff. We sat in the garden & the garden an observed some awful children harassing the birds & rabbits. Neither the parents nor the staff made any effort to stop this which was disappointing. Unlikely to return or recommend.