Cantina in Milton Keynes

If I could give no stars I would Came to drive through and tried to order 2 big tasty meals the girl on the speaker was impatient and kept cutting us off as we tried to customise our burgers she kept asking what drink I hadn't even finished asking her to remove the bits I didn't want so the order was wrong, We then went to the window and explained to a different member of staff what we would like to be told that wasn't possible anymore which was fine so we changed to order one normal tasty and one only cheese and bacon simple enough right? Nope so we get to payment window and the guy gives us one drink and tells us to park, now I'm sorry are staff not meant to give out cutlery and condiments as standard when handing out food and drink to the drive through!! We got no napkins no milk and had to ask ourselves for sugar to be chucked 2 and when we asked for a couple more it seemed that it was to much trouble for the boy at the window! We park up and are waiting for our food and a little while later a boy comes out with bags heading towards our car he hands us the food and is like ok bye, so I said excuse me I'm still missing a drink, he's like fine I'll go get it, I'm thinking erm yes please as this is your job. While he goes to grab the missing drink I check my order and my burger is wrong!! I wanted only cheese and bacon this has no cheese so when he comes back I tell him it's wrong and he says no it isn't, I'm like it is I ordered only cheese and bacon, so he huffs and says I'll go sort it, I'm losing the will to live at this point we've ordered 2 meals not 20 it shouldn't be this hard! So what should have been a 10 min trip took over half an HR the food was still cold and absolutely disgusting! This isn't the first issue I've had with this store!! They are forever getting the simplist of orders wrong and they don't even care, the staff there are rude and can't be bothered half the time! The customer service is abysmal honestly go to Mk stadium or Arena they are much better stores! I think West croft needs a retrain on how to execute McDonald's values and service agreement! DONT WASTE YOUR MONEY AT THIS STORE!!

Really annoyed today I ordered on Uber eates a family Round house combo max I got my order and there was 12 chicken wings missing I rang the shop to ask why they are missing to be told they are not included which isn't correct as it literally states online it's included. The lady who I spoke to then put down the phone on me and the shop refused to answer the phone after that. I been to you guys many time I will not be ordering again.

Left sat in the drive through for ages, no other customers present. The lady on the intercom then listened to a private conversation and then was very aggressive towards us. First time we have ever had to reverse out of a drive though 🤣

Bluntly refused to serve us as they were apparently closed. Open signs were on, and was taking someone else's order at the same time. Absolutely rude, will not return and do not reccomend. I also witnessed a rat walking across the kitchen floor.

I went through the drive through, they told me it would be a 5 minute wait for my order, 20 minutes later I had to go inside and ask when it would be ready, fried chicken was hot but chips and pop corn chicken were cold.