Cake Box Newbury in West Berkshire

Not happy this time as well . Ordered birthday cake for 31st March 2024 a week before. The day of collection they said , they were unable to deliver as the cake was damaged . Trying to convince us , to take another cake , At the end I got the refund. I am sure they didn’t even realised how much it upset a customer. I understand problem happens but the way you solve it that makes the difference. If the attitude is like , what’s the difference to take any other cake but not you have chosen . Careless and unprofessional.

They were having a funday giving away cakes, balloons and things. The team were super helpful even bring out a bit of cake for a member of our party who was waiting outside on a mobility scooter. We brought 3 cake slices to take away and it was really the lightest and most delicious cake I’ve ever eaten. Highly recommend.