Caffe Nero - Hull in Kingston upon Hull, City of

This place is dirty and tired and needs a complete refurb! I was completely IGNORED by 2 members of staff, so I walked out! I will not be returning

Visited Wednesday 10th July.Two male staff working. The place had ten to twelve seated customers. Empty tables were covered in used cups, saucers,paper,coffee spills. The floor on the raised level had litter and discarded crisps on it. The place feels really dirty and not a place to enjoy a coffee. This is a shame as their coffee is good.

Caffè Nero in Hull city centre is ideally situated just off Victoria Square. On a midweek visit it wasn’t overly busy so we were able to find a nice window table with comfy leather seats in which to relax and watch the world go by. The coffees and service were of the high quality we expect of Caffè Nero

Service was good, Coffee was nice but very disappointed with the cleanliness of the place, should have realised on entry as the glass door was very dirty and the floor and tables not cleaned and the toilets and entrance to the toilets where disgusting so we left and used the council toilets at Victoria square. Don’t think I’ll return even to see if it’s improved especially in the times we’re living in, I don’t like giving bad reviews but the cleanliness warrants it

Drinks now served in single use cardboard cups, customers encouraged to clear their own tables- all presumably because of covid. Strange then that only one disabled toilet was open - this required a good clean, no toilet roll and soap dispenser empty and laid on its side at a time when advice is to wash hands using soap and hot water. Cafe Nero seeems to be picking and choosing which procedures to follow.

Love my strong coffee so this place is ideal. Actually sat outside in the sun . Lots of people around the fountains. Waited a while for my coffee but that’s normal theses days.

Thankfully we're not tourists, because this place certainly wouldn't give a good impression of our city. As a family, we stood at the counter waiting to be served (no queue). Two members of staff (not sure what they were doing) didn't even acknowledge us, a smile or a "we will be with you in a minute" would have sufficed! After what seemed an age, we started to feel awkward, so we left and went to Costa down the road, where thankfully, we actually got a hot drink!

Called in for a coffee with my husband yesterday around 3:30 PM there were a few people in and I thought it was really bad that a lot of chairs had already been stacked on top of the tables so it really cut down where people could sit. We managed to find a table but it wouldn’t have been the one I would have chosen if the tables and chairs hadn’t been the way they were. Coffee was nice & the female barista very pleasant but seeing as it doesn’t close until 5 pm I think they were a bit early stacking the chairs as It did give that unwelcoming feeling

Of the 3 big chains Caffe Nero is head and shoulders above the others in my book. This branch in Hull is always popular and you can see why. The coffee is so good, the cakes are so tasty and the staff are always polite, chatty and friendly.

Visited last week for a coffee, quite busy on arrival but got served quickly. Coffee was nice. Staff were good but maybe a little too enthusiastic for first thing in the morning.

This café has the perfect location, quality products and staff that appear to love their jobs. I enjoyed breakfast there for two weeks whilst working at the theatre and recommend it to anyone visiting Hull

i would like to try it but every time ive gone past its been closed.. thats why ive given it a 1.... ** i haven't tried it as its always been closed when ive gone past. i will change this review when i have been in and tried it.. well if i catch it on a day its open.**

Didn't expect to be charged 40p extra for milk on a regular americano. Wasn't displayed anywhere that that's the case. Rip-off. Barista didn't give me a stamp for the coffee either. Sadness. Coffee was fine which is the only reason it's not 1 star.

A great variety of coffees and snacks to eat in or take away. Staff are attentive and the place is really clean

Caffe Nero is a smaller chain than Costa, but offers better products in my opinion. The coffee is slightly on the strong side and may not be to everyones taste. You can always ask for a one shot coffee. But the pasteries are far superior in my IMO. This Nero is quite small and cosy. In busy times you may struggle to get a seat. Hope this is helpful.

The ladies serving need to wash their hands. Finger nails are not clean. Toilets are absolutely disgusting. Level of cleaning is poor. Taps are disgraceful.

Always call here for a drink when we come into the city. Staff always friendly. Visited 29th April around 2pm. A young guy with a beard so friendly wishing everybody have a super sunday.apart from that great tea and coffee. Upset though run out of gluten free cake. 😂😂😂😂

Brilliant frothy cappuccino. Seem to be giving up on Costa as they rarely make a proper cappuccino. Have noticed Nero seem to not rush but serve a proper drink. Nice strong coffee. Wish it was a large cup rather than a mug though.

Bearing in mind that the quality of coffee, cakes etc in all Cafe Nero outlets is pretty much the same, the only point of reviews tends to be re the actual premises and the standards of service therein.

Love the coffee, really strong . Staff were pleasant and young lady had a lovely smile which goes a long way. Not too busy at the time we went so not a long wait. The only negative is the toilet. Lot of water on the floor and didn’t look very hygienic.

This review is the building and not the quality of the produce from Nero.

If you are walking around downtown Hull and are craving a cup of coffee or tea, try this place. The building is amazing to look at from the outside and the inside is comfortable and "cool"!

I can't see the fascination with these places, nor why it takes so long to make what is essentially just a cup of hot water with some flavouring in there. "Why do you go then?" I hear you ask....I normally don't but i was dragged in by friends.

While spending a shopping day in hull, we stopped off to rest our feet and relax, the place is very warm and welcoming and so are the staff, served very quickly we had an American and a vanilla ice drink both delicious would defiantly call...

Everything was all right. The coffee was nice and the service was friendly. The location could not be better! Lovely building!

Aparecimos en una copa última noche aproximadamente 5. 40:00 no nos dimos cuenta de que cierra a las 6 de la tarde tuvimos que esperar en una cola de servicio parecía lento. Lugar estaba lleno de gente bebiendo. Pedí 3 tés que el joven comenzó...

Este Caffe Nero está ubicado en un precioso edificio, un antiguo banco en la Plaza Victoria. El servicio fue rápido y el café estaba bien caliente. Es muy práctico si usted ha estado en el Museo Marítimo, ya que está a pocos metros de distancia.

Visitamos dos veces en los últimos dos meses, las dos veces que estaba impresionado por la misma. La primera vez fue muy concurrido, mesas sin aclarar/limpiado y una larga cola de lento; segunda vez extremadamente tranquilo pero tardó mucho para obtener dos cafés simple.

This Caffe Nero location in Hull is in a beautiful old building. I love catching up with friends on one of their comfortable couches. It is centrally located in Hull, right across from the city center and loads of shops and Prince's Quay. The coffee and desserts are amazing, and customer service is outstanding. The barista on duty this morning (5 June) was super helpful to my vegan friend. She ordered a chai late with soy. She informed my friend the chai mix is milk based. She was extremely grateful. I was impressed because I have seen her take a lot of attitude from staff because of her beliefs. It was so nice to see a staff member be friendly and helpful like that. Excellent location, friendly/helpful staff, great coffee, Caffe Nero has it all.

I visit this branch of Cafe Nero on most days on my lunch as I work around the corner.I've found since the previous staff have left, the standard of service has gone down hill. The coffee is watery and the new staff are quite rude and not very friendly. Today I visited while it was quiet and not one table was cleared.

Cafe nero is located in a beautiful building- architecture and design are some of the best in the city- overlooking victoria square. Food could never match that! Indeed not a great food offering but sandwiches and cakes are fresh and tasty. Staff very helpful and friendly. Excellent coffee.

We placed an order for tea, coffee and cake before trying to find a place to sit. There were plenty of empty seats but every table had piles of trays with dirty dishes and mugs. The floor was littered with wrappers and crumbs. One lady was sat at a table and the one next to her had 12 mugs, 8 plates, and a plastic carton as well as spoons etc. Two men wearing Caffe Nero teeshirts were seated having a very intense conversation but ignored the chaos on the tables. They left and a waitress started to clear some tables but gave up after clearing 3 and then began to serve at the counter. The tea was a bag in acup with nowhere to put it after you have let it steep. Coffee OK but cake expensive for what it was. Will not go again.

This is the best place if you like to sit looking out of the window people watching. It overlooks Victoria Square nice and central. We have just had the Blade, the Weeping Window poppy display and now we have just had new fountains installed here in the square brilliant. They also do great cheesecake!

This branch is typical of the Nero chain, which is no bad thing. A good selection of sandwiches, cakes and coffee in a central location. Comfortable seating which is just about adequate for a busy Saturday afternoon. The staff were friendly but working hard to keep up with the large volume of trade and in consequence some tables took a bit of time to clear.

It is part of a chain, and holds few surprises. The staff were pleasant, the sandwich good and the price reasonable. It is in a good location the watch the crowds walking past and also as the Maritime museum next door doesn't have a café. You probably won't go away raving bout the place, but it's also unlikely that you will be too disappointed.

Just popped in for a quick coffee to sit and watch out of the window at the crowds going by. The poppies had just been installed at the museum next door. Waiter noticed little things and helped people move around, other places would have left them on their own. Also the tables were cleaned properly - underneath as well so no sticky drips.Like Caffe Nero as they give your free iced water.

Good coffee and pleasant staff. In the centre of Hull and next to the weeping window of Poppys which is beautiful. Really liked it.

Visited about half nine yesterday morning with daughter. Firstly, they had run out of cups so had to have a takeaway cup instead. Secondly, the place was a mess. Every table was full of used cups and trays so we had to clear our own table. It looks like they need more staff on

I use Nero most days to pick up a coffee and porridge or a muffin. Most times I take out but I have on occasions stayed in. When I do eat in the tables are cleaned regularly so not having to move other people's empty cups etc. For a quick stop to take away service is often quick. One of the qualities for me is the staff. I have never been in and experienced bad service. The staff are lovely and have really good banter with you.

This former bank is situated in Seen Victoria Square, it's great to sit and watch people ambling up and down. The staff are very pleasant and helpful.

I am a regular to this branch of Cafe Nero. Mainly for the service and quality of coffee.I normally only opt for take away Latte. But on this occasion stayed inside for lunch with my husband.The coffee shop is situated in the old Yorkshire bank building and still remains some character of the old Victorian building which overlooks Victoria Square.Service was quick and friendly as usual. We ordered a large Latte and Mocha and two pancetta's toasted. Both food and drink were warm and tasted great.

Typing Caffè Nero right in the centre of the new town, and right next to the Maritime Museum and gallery. Typical fare as with all Nero caffes. Slight downside is that there isn't that much room inside. Even when it's not busy it is! Never the less, good for coffee and cake.

Paid a visit after watching the City Of Culture lights. This was the only place that had the foresight to open late. Well done.

Great place to come in out of the cold. The staff always have a smile for everyone, nice and clean, the coffee is great.

Had the most dreadful milk shake imaginable from this new coffee shop in Hull. Just tasteless coloured water at an eye watering £3-35.I won't comment on the architectural merit of this new addition to Ferensway. Or, perhaps, I will. It is a hideous monstrosity, with no architectural merit whatsoever!

One of my favourite coffee outlets with comfortable seating and atmospheric surroundings. The current building works all around make it a bit of an obstacle course in order to gain access but great place by the windows for watching the cities refurbishments taking place.

My opinion this is the best coffee house in Hull. Excellent choice of menu and staff to help and very comfy seats. Can be a little pricey but if you want to indulge on a hot choloate or a frappe then why not!

Always a nice drink and great carrot cake too.the amaretto splash in my latte was dreamy. Nice ambience.

Fantastic building and great location, Cafe Nero is great place for morning coffee and cake and also has good selection of sandwiches etc for lunch. Lovely staff.

Fantastic building, comfortable seating, great staff but not once have I found any gluten-free products other than the ubiquitous brownie. A sandwich or roll would be appreciated. Please.

We love Caffe Nero, it is our favourite coffee outlet. They make the best coffee by far and the Sicilian lemon cheese cake is to die for.We called in to Hull branch, we had had an early start without breakfast so decided to have it here. We asked what they did. Bacon roll, egg & bacon, bacon & egg (what?) the girl was getting confused, we laughed,or sausage bacon and egg. What the heck, lets go the whole hog, sausage bacon and egg. We took our drinks to a table and waited for our breakfast to arrive. What a disappointment when it did.The photo does not do it justice, that is a tea plate it arrived onWe shall continue to frequent Caffe Nero for their coffee and cheesecake but definitely not their breakfast sandwich which at £3.75 each was a complete rip offAND it you were to temperature probe test it, I feel it would not have passed the heat test.

Called in for a drink whilst Xmas shopping, mint hot chocolate is awesome, didn't have anything to eat but it all looked nice, staff are very friendly.

Called in for some drinks to warm up, although all the pavement works are a nightmare. The coffee was great and hot! Loads of cakes available and we enjoyed a biscuit or two with our drinks.

Nice little cafe in HullOnly thing about this branch is its a little bit narrow and as such seems cramped Other than that, great coffee and a great place to relax while shopping

And a lovely building. Of the chain coffee places Caffe Nero is by far the best. Great spot and super service. Only negative is the cost of cakes/chocolate is a bit pricey.

Standard caffe nero coffee, range of cakes, etc, but in a lovely building. Think it was probably a bank? Looks out on a busy square in Hull, so lots of people watching opportunities. Staff were lovely and nice mocha & chocolate cake.

If you're not "upper class" enough to be seen in the House Of Fraser Nero, this one is a perfectly useful substitute. Service is slow, given that there's usually 1-2 people dealing with a line full of people, but other than that, I have no complaints.

Sometimes visit this coffee shop when o2 have the free coffee deals on. This is a nice coffee shop (used to be a bank) nice architecture. Staff are always friendly and helpful and nice coffee as well. They have an outside seating area that is good on a fine day to people watch.

Coffee is typical Cafe Nero, which I love, but not the nicest venue, very cramped seating, toilets were scruffy, window over the square, ok views, but service was very very slow.

Greta location and great coffee; no need to look any further than this and you get great service from great staff as well

This may be a chain coffee shop but the Queen Victoria Square branch of Caffe Nero always offers a warm welcome. That is the overriding impression of this place. The staff are friendly and efficient. The location is pleasant, with big windows providing views of the main sqaure in Hull. Upcoming improvements to the area will make this even better.Caffe Nero has all the usual types of coffee and tea to suit most tastes and there is a good selection of pastries, muffins, biscuits and sandwiches.

great Staff. Good for sitting outside and watching the world go by. Their scones are very good and coffee great

We were drew to this CAFFE NERO ,1 as the coffee was just superb in this chain of cafe's.2,the cafe is housed in a beautiful ornate building.We were here on a Friday afternoon and ordered CAPPACCINO COFFEE,this was absolutely superb,served in perfect condition.The decor and furnishing's in this cafe are really nice and the view's out on to Queen Victoria Square are super.Very easy to locate on SAVILE STREET,you cannot fail to see this great looking cafe.

i came in with my father and a women was taking out order, however because im a teen, i was holding my phone in my right arm and it was undernearth my left one and she checked my arm to see if i was holding any drinks! me ans my family always come in her but i found this women to be really rude! also, the nut products should always go at the bottom, i couldnt have any thing to eat because there was nut products everywhere!

There are two good reasons for visiting the Café Nero in Hull. First, is the reliably good coffee and pain au raisin that the chain serves. The second is the building. Known as the Aspire Building, it stands on the site of the original Leeds General Infirmary (built in 1771). The Infirmary was demolished in 1893 and the first head office of the Yorkshire Penny Bank was built on the site to designs by G. B. Bulmer and opened in 1894. It is a grade II Listed Building.It’s a delight to sit under the high Wedgewood-blue coffered ceiling and look out over Queen Victoria Square savouring the coffee and watching the world go by.Oh, and there is a third reason for visiting – the friendly, smiling Humberside welcome.

We stopped late afternoon for a cappuccino. They had some wonderful looking cakes. The young man in front of me ordered the cappuccino cake. When it was my turn I asked the barista which is their best cake. She said they seem to sell the cappuccino cake out first. It was wonderful. It had a brown sugar and coffee flavor. If your familiar with See's candies the brown sugar one reminded me somuch of this cake.

Die Location ist super und für ein Café sehr ansprechend, es gibt auch gemütliche Sessel oder eine Couch. Leider ist hier nur Self Service, ein Frühstück sucht man hier vergebens, der Schwerpunkt liegt auf fertig abgepackten Snacks und süßen Teilchen. Der Tee war von unterdurchschnittlicher Qualität und als nogo war das schlecht gespülte Geschirr zu bezeichnen.

This branch of Caffe Nero is conveniently located next to Queen Victoria Square in Hull City Centre. The staff at this branch are great - they are always friendly, efficient, cheerful and strike up a conversation with regulars. This branch has a large number of regulars, many of whom work in the city centre. There is a large proportion of comfy seating, from the leather armchairs to the banquette.The food is always of a good quality here. My only grumble is that at certain times of the year you can be blinded by the sun due to the south and west facing windows. This could be fixed by installing roller blinds.