Caffe Nero Brighton in Brighton and Hove

Good value food and friendly staff. Conveniently located too!

This is the last time I’ll ever visit Caffè Nero. I went in on a Sunday for an extra hot cappuccino in a takeaway cup, hoping it would stay hot. I was served by the most miserable woman, who charged me £4. As I expected, when I took my first sip, it was just warm. At these rip-off prices, what’s the point anymore?

Ordered 2x chicken Karsy curry and I received box full of rice with 4small pieces of chicken

I really do try to avoid leaving bad reviews for places, however after months of continually awful service, I genuinely feel the need to advise others to avoid this site. To preface, the North Street Kokoro is great and Kokoro’s food as a whole is lovely. The service in Western Roads site, though, is horrendous. Months of being sighed at, staff being unreasonably difficult, ignoring me or my friends, sometimes even just genuinely making me feel uncomfortable from their extremely poor attitude. I’d much rather now just walk the extra way to the other site. I have never encountered somewhere to eat where I literally do not have a single nice thing to say. Happy to discuss further if anyone in management would like.

I am sitting here and have been for 20 minutes after being told the tofu would take a few minutes in that time my rice and noddles have been left on the side. The staff are so rude and have been their phones and so many people have complained and the staff are very rude back to everyone

Save your'e money and try mc donald's instead the food is of poor quality and tasteless covered in sauce . the meat is very low grade or old ... not a very nice experience at all..

Visited twice in this branch but staffs do not have welcome maner. in my 1st visit, we chose our family lunch with sushi options. These sushi options were nice with price and we loved a small box of green seaweed on chilled shelves. in my 2nd visit, our bad choice when we ordered hot food. The food were not nice plus one young female staff (slim and short) was rude. My paid boxes of kimchi and sea weed were left on a side next to a till, a staff served me forgot to put them in bag so I came back to collect, the slim and short young girl closed the till strongly. Bad experience in this time.

I absolutely love Kokoro, food is 10/10 for me and very reasonable prices. I will say (even though I feel pedantic and like a loser for doing so) that I prefer North St Kokoro to Western Road one, as the service is friendlier and place much cleaner.

Second time when I didn't received sweet chilli with my vegetable spring roll👎

Truly awful. Nothing is fresh and the rice was a big bowl of mush. Could be forgiven a bit if it was cheap but for the price you could go somewhere and get some actual food

Normally always enjoy kokoro here, but the new staff seem to more interested in gossip than actually providing good customer service. Got a katsu curry and it was super dry, barely any sauce given at all. Defo needs to have staff retrained or replaced. Hopfully things change in the future back to the way it use to be. Update 09/07/24: Having recently gone to this location a few times recently, I believe the quality and staff have very much improved! So I have amended the review rating. Well done! the food is back to its good quality and the staff are very friendly and hardworking!

Located on a very busy Western Road, this is a nice Caffe Nero with a great atmosphere. With both inside and outdoor dining available, i found the service here very professional and everything how it should be. I ordered some pastries/cookies to collect from here, and i manage to collect them without any fuss. It was busy when i went in just after 6.30pm on a mid week evening, with people enjoying food and coffees. The decor is also nice inside with that coffee shop feel to it.

I have received food poisoning twice from here. Avoid at all costs

Delicious and fresh, nicely packaged with a good selection in the fridge for quick and convenient pick up. Cooked food also looked delicious, and it's clearly a popular spot for good reason!

Ordered large Katsu with chicken. It just didn’t go down well as quite fatty and wasn’t so enjoyable. It felt stuck and made me feel bloated… Then after about 45mins or so the cramps started and had to drive 45 mins home. It was awful then got zero sleep as up all night with the worst night sweats. I sweated through three tee shirts, every pillow and basically had a night of sweaty hell. I only ate here and knew something wasn’t right. Never again.

We were served very quickly by Veronica who was very welcoming and made several tasty coffees with beautiful latte art!!

The coffee may be the best in town but the state of the (single) toilet is grim. The floor was wet and filthy and nothing seemed to work properly in there - flush, soap dispenser and hand dryer had all seen better days. There's another one just up the road which is better but you have to climb down a steep flight of steps to access the toilet.

Had prawn katsu curry and it was pretty inedible. Soggy rice, topped with curry sauce (aka gravy) and a few deep fried prawns on top. I was hungry but couldn't face finishing it.

Wonderful food that I have to turn in regularly

Great food. Their new egg fried rice is perfect 👌 I had it by itself and with chicken katsu. Portions are massive.

I love rice with chicken katsu and sweet chilli chicken. This time was the worst take away ever. Chicken Katsu taste like the chicken was off long time ago. I have not words to describe the taste. Super disgusting, horrible 🤢🤢🤮

All dishes are great. I have tried all of it, even the tofu that i was reluctant to try.

Can’t go wrong with the Chicken Katsu & the Korean Chilli Chicken here! Easy & delicious meals for the price. ✨

Used to order regularly from here and the food was excellent. Lovely food all freshly prepared. 👍

Great food that's still affordable! The katsu chicken and katsu prawn are huge highlights!

How it was the first time. I liked it 😃

Very nice my boyfriend favourite 😍

Very good food!! Love it and I recommend! The girl in the cashier recommend a very nice soft drink and the food was amazing

expensive with ridicoulus service! stay away👎

Kokoro is great place. Staff is amazing. What a food. Thank you

Kokoro is always absolutely amazing, brilliant food and brilliant staff. One of the best places for Japanese street style food around!

First time trying. Very nice sweet chilli chicken on rice was surprised at how much a regular size filled me up 👍 Bit hot inside was sweating like a pig

Must have a new cook and supplier. Food was absolutely terrible. Noodles were like super noodles. In fact they tasted like chicken super noodles but with only a quarter of the sachet powder. The Sweet chilli chicken was bland, there was no spice to it at all and the sauce was just oil. The chicken katsu was half decent but was Chewy like beef, over cooked and dry.

Needed a quick bite of lunch but was very disappointed. The staff were friendly enough and our sandwiches were OK, but the coffee was horrible - so bitter it was undrinkable. The tea wasn't much better - large mug, small teabag and too much milk. I wouldn't recommend the loo either except in dire emergency. It wasn't very clean and the lock didn't work. Can't recommend this place - better coffee shops are available elsewhere in the area.

It's a nice place for Asian street food.

Super slow service then gave me a meal that was 80% rice.

가성비 좋고 치킨 맛있습니다. 누들은 제 입맛엔 어색했습니다.

This place offers a menu with similar food options to Itsu, but at a slightly more affordable price. While the food may not be the absolute best, it is still acceptable in terms of quality. One thing to note is that the seating capacity is quite limited, so finding a place to sit can be a challenge during busy times. However, the staff at this establishment are commendably helpful, providing attentive and friendly service. Their assistance adds to the overall positive experience, despite the limited seating availability.

Dry food disgustimg manager so rude

The dishes prepared are awesome in taste... V tried sweet and chilly chicken , also chicken teriyaki..both with noodles .. the quality and quantity was awesome .. taste very good ..

Great Tasty Food And Cheerful Korean-Japanese Restaurant. An Usual Kind Of Cuisine Simply The Best Way of Cooking Dishes. Friendly Staff Very Attentive And Ensured. I had a Marvelous Meals. Thank You Guy’s Can’t Wait To Visit Again!!!!

Good fresh food...Ordered sweet chilli chicken because Beef Bulgagi was not available a bit disappointed but enjoyed the food and the portion was big..hopefully will try something else next time.

Popped in for a quick drink (Western Road store) on the way back to the station. The actual sit down area looked like it needed a good clean (it had been a busy Brighton day), but I didn’t drink in so my review is more for the service. I can’t remember what the servers name was but was male & I visited at around 5.30pm on June 2nd, hopefully my praise can be passed to him? He made a really outstanding coffee and kindly added some more syrup for me. He was just a really pleasant man and despite it being a busy day he was still friendly and apologised for the wait. Thank you 😊 I’ve been really enjoying Cafe Nero recently and it’s people like this who make such a lovely atmosphere.

Friendly staff, huge portions, okay taste. Great value for the price.

Ordered beef curry didn't realise how spicy it was they destroyed it with chiles I couldn't eat it so I won't be returning not recommended

Staffs are not friendly, bad management, food quality is not good

Chicken katsu curry 🙌🏼 Really tasty, really filling and really cheap.

These foods are not real Japanese they're just mimicking the taste and it was the worst Udon in my whole life.. I feel pitty that people here think this kinda food is Japanese and I'm angry with it even though I'm not Japanese

Massive portions and lovely tasting curry sauce, the chicken katsu is great. Adding a few complimentary pickles on the side of this dish would really improve it and make it more authentic at a small cost.

Leckere Drinks und tolles Ambiente!

I'd seen 2 of their shops in Brighton Central, and sushi is a meal I'd never had before. I decided to get from there. They had a ready-made sushi box, and it contained like three types. The ingredients and info that it was made that day was there. Came with soy sauce and wasabi. Maybe because of the taste I'm used to. I enjoyed the sushi alone. My favourite was the one with egg roes. I didn't like the sushi with soy sauce, and I didn't try it with the wasabi. The pack was around 7 dollars. I dont eat a lot sp I didn't finish the box, but I felt fery full and satisfied.

Dry rice, salty catsu curry I found a hair in my food when I told them they said OK rude

Used to be value for money but the prices went up drastically and although food is good it is not as well made as before

Such an underrated restaurant imo. Brilliant food as always

Popped in for a coffee and a sandwich and regretted it immediately. The place was unclean, floors filthy, tables uncleared and sticky - felt unhygienic. Couldn’t wait to leave. Big fail Caffè Nero - where are your standards?

We had some time to kill in the afternoon so we stopped here for a rest. It was lovely. We ordered a tea and hot chocolate and found some comfy seats in the corner. Drinks were piping hot and delicious. Cafe was clean and tidy, service was prompt. Would visit again!

Need to get a drink befor Nero closed and my 5 year old wanted the toilet befor we went home. About 6.45 I was told they was already shut and also refused to let my child go to the loo... They should be open till 7 then close. Not good business and very unhelpful also so disappointed won't go back. I'll stick with Costa now.

The coffee was so bad I felt physically ill after. Apparently a trainee. Terrible selection of unhealthy food.

I am very fussy about coffee, but this is easily the best coffee shop chain, I had a cortado and a lovely muffin. Great service and good value.

Well done Caffe Nero for returning to real cups and plates to reduce waste and everything tastes nicer from porcelain/ china 👍😉 Lovely professional and friendly staff. I had a delicious soya hot chocolate tasty vegan raspberry croissant. More vegan sweet treats to choose from please!

The usual Caffe Nero fayre, slightly off the beaten path so to speak but well positioned for watching life go by.

On a shopping trip to Brighton we needed to stop for a cuppa and to rest our legs. The tea was served in a large mug and it was a nice strong teabag so perfect. The service from the counter was friendly enough. The location is convenient. That's about all the positives I can say, it felt like Nero have given up investing in their cafes, it was scruffy, grubby and not enough chairs. The one toilet is downstairs and that was really grubby - the whole place needs a good clean and some paint, horrible!

I visited the Western Road Caffe Nero to use an O2 priority voucher. I chose this branch because of it's very long opening times. I was quickly served at the counter and the drinks were of good quality. The cafe was clean and tidy, but was more cramped than most. At busy times, I may consider going elsewhere. However, I would definitely consider coming back.

It’s not the best coffee but they serve you quickly and in a friendly fashion. Their iced beverages are better than their hot ones in my opinion.

El saludo y el servicio en el mostrador era amable y eficiente en esta rama de Café Nero.

Have to say, I'm not a great fan of coffee shops where they are expensive and cramped but this branch of Caffe Nero serves great coffee, has some great female baristas and has a totally comfortable and relaxed feel. This view is obviously shared by many people in Brighton as you can see that it is their coffee shop of choice. A great place to meet people as well. The staff are efficient, friendly and happy to serve you. The coffee is always great ( I have a friend in the coffee trade and he ranks Caffe Nero coffee as the best ) and the relaxed atmosphere make it a great experience.

This Nero is located is a very convenient place, in the heart of The Laines and serves great coffee!

I think every one in Brighton knows it but for one who doesn't if you are looking for the black coffee this is the place beside if you are in a diet you can ordered skin latte 👍🏼 service is good . I always go to the one located in lain beach side.

Visited this place today , staff were not helpful at all service with a smile would have been nice , attitude when we asked where our sandwich was and then just slapped it in a bowl no knife or anything to cut it up 🙁

enjoy cafes, so this was a must, a little over priced I think and service was ok but not as high a standard as Pret cafes. Maybe take a leaf from them

El café es bueno y tiene sabor y profundidad y que incluye su mezcla descafeinada. Servicio amable. Pero... Las mesas no aclaró suficientemente rápido y nunca destruidos a menos que lo pidas. Decoración interior y sillas necesita algunas reparaciones. Y también la gente vaping dentro. Es suficientemente mala Teniendo que soportar humo colillas dentro y fuera debe ser un no, no.

This was a typical Caffe Nero. The coffee is always good, and the service friendly. On a Saturday afternoon it was very busy, so I suggest that you get there early

Ich habe dort während 2 Wochen fast täglich gefrühstückt. Sehr guter Kaffee, feines Gebäck und freundlicher Service

Es un Nero de café. Podrían haber hecho un poco más limpieza, pero sólo lo que se espera de una cadena. Nada especial.

I used to drop in at this place on my way home , and I really like it. They have lovely hot chocolate and a good selection of coffees, also delicious cakes. What makes the real difference for me is the staff, this a friendly and welcoming place, I was always getting a smile and some kind words, no matter when I was popping in. The place itself is nothing special , it is an average-ish decorated / furnished cafe, it feels nice to spend some time here, anytime you are getting around.I defo recommend a visit in this cafe :)

Il locale di trova in Western Road, ottimo per colazioni, per rilassarsi, per fare due chiacchiere. Consiglio Pain au chocolate e una bella cioccolata con cream.