Caffe Nero in Horsham

I always have a lovely lunch here with a nice atmosphere. It's a good place to go if you are on your own as you do not feel out of place and it's very private You were busy when I came in and luckily I managed to get the last seat I was appalled to see one person sitting on a table meant for four with a laptop on one seat and a coat on the other and people were struggling to get a seat I think staff should be more vocal and split the tables so that more people can sit down A family of four walked in and walked out again

really nice place for a coffee. staff are very nice, the service is quick, and the coffee and hot chocolate taste great. lots of seating, dog friendly and good for wheelchair and pushchair access.

Service can be slow and annoying if they leave your order unfinished while starting on someone else's. Tables are not always cleared but mostly OK. Dogs allowed (personally I do not like them). Cups can be over-filled - even when you ask for milk, leaving no room to add the milk.

Disgusting. Packed location. Dirty un clean tables. Cups saucers plates and trays on ALL EMPTY TABLES Wen-had to clear clean and dry our own table And so did others. No front of house or table clearing service No real customer service Does any one care anymore about offering a clean environment to eat and drink

I had to dry my hands on my shorts because the hand dryer wasn't working. The lock was falling off the door and was too high for if a kid went alone. It felt grimy and didn't smell nice. The basin was tiny and the taps were corroded. The toilet made a weird noise when I flushed it. the toilet paper was too long and didn't have any patterns on it which made me sad. 3/5 would consider pooing again.

My Fiancé and I asked for a pistachio iced latte on the 22nd October. We were served by the manager, she served us iced lattes with a hint of pistachio. It was like one half squirt of pistachio syrup in each latte. Pistachio Lattes are meant to be green in colour, This was more milk than either coffee or pistachio. When I politely questioned her over it she became extremely rude and asked if I knew what a pistachio latte actually was and was this our first time in having a pistachio latte, which I might add it was not! She was very condescending and asked if we expected it to look like the advertising picture. As there was a queue of customers, I refused to be dragged into an argument, so went and sat back down. I then called over a trainee barista and politely asked her her opinion on the lattes. She agreed that they were not pistachio lattes as they were not green! and did not have enough pistachio in them. She offered to remake them before her break. As the trainee was remaking them, the manager was yelling insults across the room at both my fiancé and myself. She did not have the common decency to come over to us and speak to us directly, it was like she wanted to create a scene in front of everyone else! Myself and my fiancée were not making a scene as we did not want to cause a scene so we were speaking in a normal volume and tone to the manager. The manager was also directing the trainee on remaking them. Thankfully the trainee ignored her and made them perfectly. Bottom line is that the manager was rude, condescending, aggressive and horrible. Who yells insults at their customers after serving the same customers a crappy coffee?

I visited here with my partner at 9:00 on 7/5/2022 and asked for a hot milk. The response I got was comical!! "You want a what?" I would like a hot milk please, "What's that?" I was asked!!! I said it's a cup of tea without the tea bag!!! It's not that difficult, a hot milk is a hot milk!!!!!!!!! You would have thought I was speaking a different language

Good service and great coffee with my lovely chocolate muffin. Staff very friendly and working hard. Good clean establishment and ambience. Plenty of room inside. Nice to escape the rain 🙂

Phenomenal coffee venue with wonderfully friendly staff that always go the extra mile to make your visit welcoming and pleasant... 😀 There's one barista (Tom) who always remembers my favourite choice of coffee regardless of whether I turn up every day or once in a blue moon 🌙. Amazing is an understatement bearing in mind he sees hundreds of customers day in day out. Cannot recommend Caffè Nero Horsham Highly Enough to anyone visiting Horsham 😊

Noted and reported poor hygiene practice that has turned me off Caffè Nero. Observing a member of the staff returning from outside the store with a large handful of unwrapped straws in ungloved hands - He placed them straight into the dispenser and patted them across the tops with his hands for more time than necessary. Then I them observed him fiddling with his face mask, pinching it about and adjusting it. I waited to see what he would do next, whether he would wash his hands. Too late for the straws though, they had already been the target of potential contamination from his hands. However, no hand washing took place afterwards and he made himself available to serve at the counter, without any hand washing. I asked discreetly which member of staff was the manager, the other staff told me the manger had left the Nero that day, so I asked that same person to speak to her colleague and ensure he didn’t come into contact with my purchase. I made a point to her with discreet emphasis: strict hygiene protocols protect us ALL. In a time of economic and health risks - it’s wise to act with forethought and adhere to the standards. Other retailers are floundering, and closing down in Horsham. No one wants to lose anymore due to the pandemic. Let’s work together. At this time I cannot bring myself to go back into Caffè Nero. Yet before, Caffè Nero was my cafe of choice locally and in London. This put me off.

Very friendly staff and the best coffee in town. When I came here, seeing the previous comments I was a little bit concerned, but they don't do justice! The atmosphere is lovely with customers and staff smiling and being happy. Even in busy times, you can see that they are doing their best to go the extra mile for the customers. Plus now they have a new menu with more products suitable for vegans!

I called in for a quick cup of Earl Grey, with a piece of salted caramel cheesecake. Staff were pleasant and the queue (it was a Saturday afternoon) moved quickly. The decor is relaxing and there was plenty of seating. Everywhere looked clean and the tables were cleared promptly.

Coffee shops seem to be every in England. There are several in Horsham from tiny family run ones to larger corporate ones. Cafe' Nero is one of the larger ones. I was expecting a Starbucks style, but found a nice Italian style coffee with a very nice atmosphere. Coffee was hot, fresh with no bitter taste.

One of the nicer cafe nero's, with lots of seating inside and a few seats outside, staff were friendly and service was pretty quick

Greeted as soon as I got to the counter. Polite and helpful staff, order taken immediately and brought to the table in minutes. Clean and bright inside, tables cleared very quickly. Definitely worth a visit. Very happy to recommend.

I visit this outlet quite a lot when I am in the Horsham area. The staff are very friendly and the coffee is usually good. My principal concern is that they never seem to clear the tables, the furniture /decor is tired and they continue to allow dogs onto the chairs licking from the tables. Oh, and the male toilet has been disgusting for months, it has needed a new clean toilet seat and the dripping tap fixed. Whoever signs it off on-an hourly basis needs to go to Specsavers!

The cafe is located in the city center and is very popular. Here you can drink different types of coffee and tea with biscuits or croissants. There is a loyalty program here - if you have 10 cups of coffee you can have next cup is free!

Lovely staff working in this place but the toilet is disgusting and very dirty. (see the attached photo) This is a leading chain so there can be no excuse. Hygiene should always come before profit.

Popped in yesterday with a friend for a morning cuppa + a delicious pecan pastry (the nicest we've ever had!) There were 6 people ahead of us in the queue & only two ladies preparing the drinks etc so we had to wait a good 10 mins before being served. There was plenty of spare seating when we were there & the tables + floor area were clean.We did not use the cloakroom facilities so cannot comment on how clean there were. We did enjoy our drinks + pastry - it is slightly more expensive than other places we have been to in town for a morning cuppa, but we would go again.

Enjoyed a salted caramel latte today defiantly a Xmas fav for me this year it was very busy in there but managed to get a seat service was quick staff polite

This has become my regular breakfast stop on the way to work. The coffee is great and the apricot pastry is my morning treat. Nice comfy surroundings it’s a pleasant place to spend 20 minutes.

coffee and cake overall was nice always nice to sit in a drink coffee do not go very often but when every other coffee shop is full in town i do visit

Can’t fault the coffee but food hygiene standards need to be addressed. Rating is 5 on the window but the Barista is going round wiping the tables picking up litter off the floor both inside and outside then going straight to the cold cabinet and rearranging the all the food without washing her hands !! The dirty cloth in her hand then she reappears serving food still no hand washing.

It’s a while since I visited as I usually patronise the independent coffee shops in town but, caught in a rainstorm, I took refuge in Cafe Nero.

Nothing special, service a bit slow, staff not that interested, a bit more expensive than the other coffee shops, the sort of place you go to if everywhere else is full

Coffee quite good but surroundings are cosmetically challenged. It just needs a makeover. Toilet not working and disabled alternative in poor condition. Still continues to allow dogs which I find unhygienic.

We always use Nero for coffees and this place does not disappoint - place was quite busy and lots of young people exploiting Wi-Fi as per Starbucks. We had toasted paninis and cakes to share which were ok and flat white and black Americanos. All was good and only issue was the tables were full of used dishes which took a while for staff to clear.

We like Nero because we can take the dog and there latte is the best in town quick service and always some where to sit

My favourite coffee stop in Horsham, quiet and friendly cafe for a break in your shopping or sight seeing trip.

just visited once,had very nice type of milkshake,will go back hopefully soon,,staff very pleasant and helpful..

Sometimes it's hard to get a cup of coffee that is rich and full flavoured without tasting a bit burnt. Cafe Nero seems to avoid this common thing and serves coffee just like most cafes in Italy or France. Won't go anywhere else.

Service was ok, but disappointing to have to ask for a top up of hot water in the tea as once the tea bag was removed I was left with half a cup!

Je n'aime pas le café donc j'ai pris un grand chocolat chaud avec de la crème.... savoureux!!!

Café rápido mientras espera por una cita. Café bueno como siempre, el personal es agradable y amable, pero, ¿por qué siempre tan lento?

Bienvenida agradable, servicio eficiente y café como siempre no decepciona. El café es precioso, fuertes y suaves. . . , sabes lo que vas a obtener en Nero. Que fluctuaba en negocios pero el personal trabajó duro y no tuve que esperar mucho tiempo.

Siempre nos paramos aquí para el café. El café es consistentemente estupendo y bien hecho, y las tartas son preciosas, especialmente la tarta. capaccino

No soy un cliente habitual de "cadenas" como este, pero en ocasiones 'pop en 'aquí a instancias de otros, y nunca he tenido ningún motivo de lamento.

Yo solía ir allí regularmente como mi familia me encanta el chocolate caliente y café. Genial tener el wifi. Loos limpio. El personal es encantador. Pero. . . . Me temo que el té es horrible! No estoy seguro de lo que uso pero es amargo y gustos de café, que vagamente me odio. Lo siento nero!

We stopped in here mid-afternoon for some coffee, soup, and a panini (all-day breakfast). Lovely seating and comfortable with a touch of character about it with old pictures/photos on the walls. Friendly and polite staff. Will come again !

I visBut I would like to recommend particularly Stefania who is an amazing employee. She is ALWAYS smiling and kind even when the queue is very long. She takes her time with every customer and makes every single one feel special. hence me visiting this coffee place so often as opposed to any of the other 10 places where you can drink coffee in Horsham!! Hope this gets back to Stefania and she gets some kind of reward for it!!

I feel so hard to sum up this review over a few cups of coffee. But I do compell to share this bad experience with you. I'm regularly go to this cafe 3-4 times a week ,smile hardly find from this female staff. Understand the shortage of staff could have caused any tiring moment but swing her mood around and dumped it on client is not acceptable. I do have the accent and even so her. If she would like to judge the people by the accent then everyone could be Einstein??? Obviously, the short hair young female staff forgot her "Chill Pill"" on my today 's visit. Alas, her way of composing conversation with me as a regular customer is rather condescending than communication. She's rude with her way of shouting to me and giving me hostility looks. It's such a shame the other staff always be nice. I don't understand why she want to have a go with me as I m a paying guest. So many time I have found grubby tables, non guided dog allowed into the cafe where I'm so allergic. But the way I have been served today is just so off-putting and I am considering may not want to go there again. """ Judging from all numbers of the coffee shops in Horsham that staff may can't see the wood for the trees."" I even sensed the other member of staff talked to her in Italian (Latin) with a hand gesture to tone down her voice. I always have had a lovely time and far far more professional service at " The Lottie's and Artisans". The only reason I chose Cafe Nero because Ham Cheese Croissant. But after the rating of my experience today I will have to bid adieu to my beloved Croissants.

I used to visit the Pret a Manger in Horsham as I really like the fact that they give their left over food to the homeless. But for the last 2 months I've started to visit more regularly my local Nero and the staff is SOOO welcoming, professional and friendly that I now go only to Caffe Nero in West Street.It is quite amazing that despite being extremely busy all day, the whole team is ALWAYS able to welcome you with a smile and a kind word.So basically super well done to all at Caffe Nero Horsham, especially a mention for Stefania and Joe who is a trainee but already amazing at his job. As for Stefania, she is a delight. I do hope you will let them now how they are doing and even give them an incentive!

As a regular visitor their is always a buzzing atmosphere as people catch up with their friends or heads down with work. The coffee is spot on and the staff are always welcoming and friendly.

Café Nero in Horsham is part of the widespread chain and is, therefore, very much what you'd expect. Coffee is good and produced efficiently. Seating is available inside and out and it is a great place to sit and 'people-watch' on a warm sunny day.

This is a very friendly coffee house serving good coffee with depth. It would be nice to mention names but sadly no one wears a badge ( Management note) My big criticism is that the tables are never cleared quick enough and they always need a wipe. I had to resort to getting a glass of water and a serviette and doing it myself! Think CN need to up their game if they want to compete with the independents who put in that little bit more effort.

My daughter took me on Saturday morning, we both had a slice of delicious gluten free carrot & raisin cake and tea. It was quite busy, but we found a clean table, the staff were friendly & helpful.

I've loved caffe Nero for years and it is my go to coffee shop. I drink black coffee so don't have issues others have regarding milky coffee. The cappuccino cake is to die for. Yes there is less hustle and bustle but in a good way to my mind. I don't mind little dogs being inside as long as they are well behaved... that's obviously down to owners.Negatives lately are the toilets... the lock was broken on my last visit so I sat and prayed....It is looking like it needs decorating.Staff turnovers been high... agree that since it was the two young men who ran it, things haven't been the same, not so friendly or obviously aware of regulars. The new manageress can be very annoying. She shouts down the coffee line but doesn't really listen to you or look at you.

Good coffee good service always enjoy our visits will keep going back for more,excellent. The staff are always polite and friendly and the snacks are of good quality and tasty also.

This used to be one of the better Nero's around but over the last few months things have taken a turn for the worse. Staff changes seem to be at the core of the problem. Cappuccino's have gone from almost perfect to pretty unpalatable. The problems all seem to centre around one member of staff whom of course I shall not name but she definitely has an issue telling the difference between a cappuccino and a flat white. On our last visit I ordered one of each and apart from the size of the cup they were exactly the same! didn't even bother with any coffee art on the flat white and the cappuccino was like the flat white but with the chocolate sprinkles. On our last three visits cappuccinos have all been poor, too milky with probably half a centimetre of foam. Might as well order a latte and be done with it.Tables and chairs are usually grubby and although there is one member of staff running around clearing them most of the time (always seems to be the same guy) it doesn't really help. There are still some good baristas here but it's a lottery now as to whether you will get one or not. We have complained and they say they will look into it and provide extra training but of course nothing changes. We used to spend a lot of money in Nero but until they sort the staffing problem out and employ baristas who can make consistently good drinks we'll be going to Pret, which is opposite Nero. The coffee isn't any better but the food is an improvement.One other thing that I find really odd is how they allow dogs into the store. I spoke to Nero head office about it and they said they would prefer dogs not to be in the stores but they leave it down to the store manager to decide. Not the most hygienic of practices!

Considering it's one of the modern coffee-house chains it's already looking grubby. Some of the chairs are comfortable but I always feel squashed when I'm there it's too easy for other customers to spread there belongings over a number of chairs and be very self centred. Being an occasional coffee drinker, I found the coffee strong and bitter but my colleague who loves his coffee thinks it's excellent. If you don't want strong coffee stick to a chocolate which is very tasty.

Dropped in late one morning for a hot chocolate and cake. Very nice!Service very good.The usual type of problem in places like these, of people hogging tables and spreading their belongings everywhere - often having purchased only a coffee - and staying for an hour or more just reading a newspaper etc. Because of this behaviour it's difficult to find a free table when busy.

This branch of Caffe Nero is slightly grubby, noisy, and cluttered but the service and the quality of the coffee is excellent.

Comfortable seating, great coffee, reasonably priced snacks, and friendly staff make this a popular coffee stop in Horsham.

I like the atmosphere in here. Drop in late in the afternoon and read a paper over a long coffee - relaxing!

Pretty slow service, and my coffee was very weak. Table and chairs needed clearing and the toilet needed attending to.

As a daily customer, when at home, as with other reviewers it is notable that Caffe Nero doesn't attract the nursing mothers or many young children leading to a quieter environment than most of the chain establishments.As regards the decor this is one of the dingiest coffee houses in town in desperate need of refurbishment.Coffee tends to be very hit and miss. There doesn't appear to be any consistency in what milks are used for certain drinks from day to day. Attention isn't always paid to sell by dates so you need to check this before consuming.This coffee shop would in no way be rated up with the top Of the best in Horsham.

Have been drinking here occasionally for a while now.Negatives : Service is incredibly slow. Lots of tables and sofas, but the sofas have seen better days and the tables are always dirty and unwiped, very slow to clear away the old dishes and trays. Whole shop is to cold , unbearably so in winter. Zero atmosphere.Positives: place is almost always deserted so can always get a table, wifi is good and free, toilets reasonably clean and tidy. Because of the lack of customers it is peaceful and quiet, hardly any screaming children or babies, which is a plus. Since the coffee area has gone from the mall and Costa and Pret are both overcrowded and utter bedlam , Cafe Nero is the only place left to sit down quickly that is on the ground floor. But thats not saying much as none of the coffee shops in Horsham are any good. All lack atmosphere or are located on the upper floors of shops, If you want a peaceful cup of coffee with a nice cake to go with it you cant beat Beales cafe, pristine, clean, reasonably priced, friendly staff and a lot of dishes home made. And did I mention peaceful......you can actually relax, something you cant do in Costa, Pret, in fairness Cafe Nero is quiet....in the way that a graveyard is quiet...ie dead, zero ambience.

Coffee was good and hot, need to underfill a bit with a take out as tend to spill out through hole in lid.

Engaging staff members who remember my regular order everytime but are not too shy to suggest a different combo or food item. The cappuccino cake is an absolute must if you've never tried it! One minor point that annoys me is putting napkins under panini's but not enough to put me off.

Quite good for a chain coffee shop. Coffee is above average and served reasonably quickly which is certainly not the case at some other comparable coffee houses in Horsham where sometimes one must wait for 20 or 25 minutes in line, to get a coffee! By the time you are served, the craving for a decent cup of coffee has been taken over by irritation at the long wait time.

Good coffee, but pity about the wait with three people behind the counter two of who were restocking the behind counter area.

Have been here many times, love the staff, always very helpful. Coffee great, good selection and almond croissants are my fave!

I am a real coffee lover and love going out for coffee with friends and family. I love Cafe Nero because their coffee is amazing and the staff in there are so friendly and helpful, nothing is ever too much. The atmosphere always has a buzz too which makes it nice on a Saturday morning, and I went on xmas eve once too which was lovely. Every time there has been an issue, the blonde gentleman in there has always been so friendly and gives excellent customer service for example once my mum had a latte with a caramel shot, but she found the shot too strong so i just asked if they could dilute it a little as at the end of the day, she wanted a caramel latter so not really the coffee shops fault. He made us a fresh new latte and gave us a free drink for next time we visited and was so friendly and lovely about it as I offered to wait at the counter and he said he would bring it over for us. I will continue using this cafe as the coffee is the best and so are the staff!

lovely café coffee lovely but................do we really need dogs on customers laps at the tables ??????????//we were told that it was acceptable by the restaurant chain.Really comments please

I ate here and had coffee here almost every morning. Staff was nice and prices good. They have very tasty coffee. They also have free wifi. You shouldn't hesitate to go!

Went in for a lunch break when visiting the area with friends. Excellent coffee, sandwiches, cakes and service. Managed to get a good sitting area by the window. Very enjoyable break!

Tiene varias cosas buenas: la primera que habren pronto (a las 07:30) asi que puedes pasar por allí antes de ir a trabajar, la segunda es que el café está bastante bueno, la tercera es que los muffin también están muy buenos (sobre todo el de arándonos) y la cuarta es que tienen una tarjeta fidelidad y por cada 10 cafés te regalan otro. Y todo esto así a bote pronto. No está nada mal.

Pleasant surroundings, good coffee, smiling staff. Enjoyable break from the hustle and bustle of shopping. It's in an ideal place, situated in the main sopping area of Horsham.

At a weekend it is not uncommon to walk away through lack of seats. Very relaxing place and good service

We go here often. Coffee always good and so is the service! Not bad prices either. Almond croissants are amazingly fresh and yummy!

I'm not a coffee drinker, but enjoy bringing my small children to Caffe Nero in Horsham. The staff are really helpful and patient. They always offer to bring my drinks over when they see I'm overladen with baby, toddler, buggy etc. Now can't go past it without my 2 year old asking to go in for a 'coffeeccino'!

An average coffee style cafe. A stop off for young mums to work on their laptops while having coffee and totally ignoring their very young children who are left to their own devices. Toilets were not too clean and the floor of the cafe needed a good clean up which was surprising as it was still before 11 am.

nothing to say about the staff. ... but the coffe and cappuccino are terrible. i ve never tested somenthing like that in my life... if you do a coffe in this way in italy..you get arrest olso is not a italian coffe.. this is what i thinks... thanks

Although a chain the staff in this Neros are cheerful and work very hard to keep the drinks coming! They clear the tables quickly which doesn't happen in some coffee chains.

Nice place well presented Nice cup of hot chocolate Staff happy to help Will definitely go back soon Better than Other coffee shops in the town Overall great experience

Caffe Nero makes the ritual of 'going shopping' bearable. An oasis to relax in with a great latte or hot chocolate and free wifi.

Best coffee where ever you are! This one has plenty of seating, right at the heart of town. No other coffee shops will do.

Caffe Nero is the most recent addition to Horsham's burgeoning line-up of coffee outlets. So far, it has failed to impress.The store is modern and new, but lacks atmosphere - it's simply a large room, with wooden floors, with overactive air conditioning that means it is always cold.Whilst the coffee is undeniably excellent, the service is unacceptably slow. It can take up to thirty minutes to be served, even with just a couple of people in front of you in the queue. Forget about dropping in for a quick coffee or a spot of lunch during your working day.Once you finally manage to get your coffee, you are likely to find yourself seated at a table covered with the detritus of the last customers; tables are rarely cleared.If you don't mind waiting an absolute age on a queue, or sitting at a dirty, litter-covered table in an echoey room that feels like a fridge, Caffe Nero is for you. Alternatively, you'd be better off heading to one of the other many coffee shops in town.