Caffe Nero in Birmingham

The coffee is ok. Taste slightly bitter due to the water being too hot. The staff appear bored, they should smile once is a while

Good coffee. Cleanness can be improved.

I went there yesterday (3 Nov 2024) at 10am. There was the most unpleasant awful disgusting vomit inducing barista I have ever met. I don’t her name but she was the only blonde one in that shift. She was behaving as if I insulted her or punched her or something. I merely ordered double espresso and Italian bun!! If you don’t like to do customer service in a hospitality job, move out. Don’t destroy a great brand because of your issues. And I was not the only one who noticed her unpleasant attitude. I am not coming again to this most awful customer service experience again.

Amazing quality time and drinks were woowowow. Food was OK but again good fan of Nero Drinks.

A waitress with braces there, who wrong coffee every time. She has a bad attitude.

Blonde messy haired girl with glasses was awful today, no sense of hospitality and my drink had coffee grounds in. Does this all the time

Miserable barista on the till. Was not welcoming and did not want to be at work today.

Toilet isn’t good, there is a massive piddle of pee on the floor and no one cleans the toilets after 13:00 on Fridays, evidence uploaded. I get it though - When you live in a part of the country where people are not motivated to take good care of the place they spend time or live in, I get why businesses lose motivation for taking care of themselves. Drinks are ok, but sometimes when getting pistachio iced lattes they would literally just dump the syrup at the bottom of the drink. I’ve been to other Caffè Neros where they’d blend the drink before serving. That was what got me into pistachio iced lattes in the first place. Edit: Apologies, they do clean it on weekends, but needs to be a bit more often.

Very nice coffee on the square.

Now better than Harborne since the decline there. Nice enough staff pleasant helpful even when you are being a clutz. Coffee OK now open till 7.30 which is a bonus

Horrible charla en frente mientras estoy esperando que me sirvan me perdí el remolino de canela en mi orden de comer mierda para describirlos.

Service sorry no service. Twice been there on 25/05 morning awful slow service when no customers. Went today 28/05, Again the long curly chubby mouse hair with glasses and other staff chatting when I was ready to order. Staff training please needed just disposable I go here because drinks great and cinnamon swirl is mine and hubbys fave

Love their coffee! Standing in the queue is worth it 😉

They do not clean the tables. All the tables have spots and sofas are dirty

Cool place well located. Service was really friendly and easy. I’d come back here for sure!

Love coming here in the evening after work and watching the world go by. Coffee is always good. Much prefer Cafe Nero to other brands.

Disappointing, usually the deserts/pastries are nice, but bought 3 x Pan au chocolates for a car journey and they were clearly cheap supermarket pastries. They has practically no chocolate inside and had that cheap fluff pastry inside - worth 50p and spent £6 on them. Feel robbed. If I wasn’t already driving they would have been returned to store.

A busy shop but really enjoyed the visit.

The coffee was the worst ever so bitter n cold egg sandwich was ok but won’t be coming back shame cus it is cozy

A bit run down, soap not replenished in loo, furniture falling apart, staff not that welcoming

Dirty tables, toilets without loo roll and staff in a bad mood especially the blonde lady with black glasses. Advice to staff, if you’re in a bad mood. Go home and find somewhere else.

Best cafe in Brindley Place! Cozy and relax !

I always like Cafe Nero decaf coffee. It wasn't too busy as we managed yo get a table for 10!

Nice location and friendly staff.

Great cafe in a beautiful location. Staff are always quick with your order and the prices are reasonable for what you get. Plenty of seating inside and outside the cafe and plenty of options for drinks and food.

Met with friends from an autism online group. Place was noisy and found it hard to hear people talk. I asked lady for toilet key and she directed me to the counter staff. I asked at the counter and was told that the key was "over there" pointing to the end of the counter. She said this with some degree of attitude. In the moment I wanted to clarify where she ment as I glanced where she pointed and could not spot them, she said again "over there" with attitude. I made my way to end of counter and could not see the key and asked again because I didn't want to mess with their blue paper towels and cleaning stuff as they not mine. She again pointed with a snotty attitude and said "there!!! Under the blue towel" I felt a bit stupid from how she said it and lifted the towel that was covering it and saw the key and said to her "how am I supposed to see it under a towel". It upset me to be honest, her attitude, do I left the key and sat down. What ever bad day she was having, she didn't need to come across like that to me. As a person with autism I find it hard at times to approach people for things and when I feel a block in the communication like I did that day I find it harder. She could of easily just got the key for me and passed it too me with a smile.

Plant Based Range - Good range of plant based (PB) milks with a few PB food options. Service - staff at this branch are consistently discourteous and unpleasant to interact with, not like other Cafe Nero locations. Coffee - had better! Location - good with many other cafes to choose from (Costa, Pret & Starbucks).

Returned here again on Sunday with my local social group, a larger group than usual, but still excellent food, drinks and service as usual. Always look forward to returning here and looking forward to returning here again, well done guys, keep up the excellent work!!

Pleasant café in nice city centre surroundings.

Popped in for a takeaway iced latte. Service was quick and had no wait at all, despite the cafe being very busy. Drink was usual high standard.

Met my partner after work. Always a nice relaxed atmosphere here and staff always excellent

I'm a regular customer here and come here with one of my local social groups, mostly weekends. Came here with three others from the group yesterday lunchtime and had a lovely panini sandwich, raspberry muffin cake and Americano coffee. Staff as friendly and helpful as they always are, looking forward to my next visit very soon, many thanks again!!

Absolutely lovely place, dog 🐕 friendly, relaxing, great out door seating, our dog enjoyed the puppa chino 😁 staff only can remember one of their names sorry (ruksana) really welcoming and friendly service with a smile, will definitely be going more often when taking dog for walk and need a breather 😆

Could have more seating but a really nice aesthetic atmosphere and really good food and drinks. I recommend the luxury hot chocolate, it was amazing. Good service from respectful staff. ♥️

Best experience and nicest staff ever. Made my day 🥰 thank you!

Friendly staff. Great location 😊

My favourite local go-to cafe! The coffee here is consistently amazing. The service is always good as well. If you like a true Italian coffee then I highly recommend Cafe Nero! The coffee I recommend? Oat flat white - all day long.

Trying the ice latte with cherry never again couldn’t taste the cherry 🍒 just ice coffee 🤢 worst ice coffee I had !

This is a busy Nero in the afternoon. The staff are friendly but busy. It seems like they don’t have enough time to clean up tables after customers leave. However, the overall atmosphere in the store is chill and comfortable.

Compact little cafe Nero in the heart of brindley place, always has great coffee and fresh pastries. Staff are welcoming too.

Nice seats next to the window. Coffee good and walnut cake too.

The place needs a good clean and an upgrade. Toilets don't work. Leaks down the wall. Very Scruffy. Well below standard.

Always enjoy the coffee but please, please, please, clean the toilets!!!! While you are at it, the coffee stained walls and chairs all need a good wipe down. This isnt a one-off, it been like this for months. 😡

be careful when using a vouchers!!! And very slow🙄

Great coffee house and you can bring your dog here. The coffees are on par with Costa and a great selection of cakes and light food

Stopped off for a coffee before heading home. It was open pretty early so was perfect for us.

The bacon bap was nice. The coffee was a little bit too strong for me. The staff were friendly.

I was surprised that the staff was serving customers like if they were making fun of them. Unpleasant experience. The coffee is fine but laughing to each other like they are making dun of people was difficult to understand .

First time visiting to Coffee Nero on 26 Dec2022 at 15:05 I never seen this kind of stuff here name is Barbaraz she is so rude and disrespectful but the coffee is nice.

Really bad customer service . Went there around 3:10 pm and the staff were really rude and inconsiderate. Especially the Barbarz Wont be going back there!!

I'd want to point out that the customer service team was pretty arrogant and unapologetic, and shame on them. My wife is a pregnant woman who wanted to enjoy some teramesu, and I know that the one at Nero is alcohol-free (as advertised on website). I wanted to double-check this information with the staff member, who informed me that it could contain alcohol, despite the fact that it is plainly stated on the Nero website that it does not. I got the impression she was speaking to us with arrogance. I'm not sure whether it was because of how we looked or if it was a hidden racism since I saw her befriending others. I enquired about her manager, but she said she was not there and refused to give me her entire name (manger name is barbra ..). I am quite upset by this event, and I wanted to write a review so that anybody who finds themselves in a similar circumstance would learn that it is not acceptable to say or treat customers in this way. Unfortunately I was unable to leave directly after the event because I brought my relatives and they already ordered drinks. So it was not nice to leave the company. It is likewise not acceptable to put something on the menu and then offer something different (or even say conflicting information in no agreement with the website of Nero). There are pregnant women, drivers, and others who do not desire alcohol for various reasons. It is not acceptable to say one thing and do another. I couldn't decide whether to believe the webpage or the pompous staff person. This should not be tolerated under any circumstances. I do not want to proceed with this as this may cause some harm but I also do not want to see staff differentiating between various groups and saying conflicting information what they are not certain about. I decided not to proceed with this as it may cause harm, however, if anyone faces similar situation, I believe we should speak up and stop this unjust treatment of customers or of conflicting information on what is advertised and what exist inside the product you are selling.

High quality Italian coffee, even vegan croissant varieties! good price, nice atmosphere. highly recommended.

Is it hard to make the hot drinks hot?! And please teach the cashier some math. Another thing, you can’t tell people that filter coffee is a double shot of espresso with extra hot water, it’s totally different

The staff was rushing us to choose the cake and showed lack of respect . The cake was poor quality and it's size was shockingly thin slice ...

Good coffee, friendly staff and beautiful relaxing surrounding.

A busy Caffe Nero at Brindleyplace. Seating indoors and outdoors. Free The Cloud WiFi. Can get busy. Not far from the canals.

Close to Utilita Arena, you can at least get a sandwich, coffee and cake if all the restaurants are fully booked in the area surrounding it. Service is slow. Comfortable. Toilet is handy.

One of my fav cafe in Birmingham. I love the hot chocolate here..it is so pleasing.

Coffee really nice but staff is super rude

Walked in this evening (9th October around 5.45pm) to get some chai latte as it’s near our gym. Customer service was awful or should I say non existent? Lady at the counter saw us walk in, we were stood waiting to order but she had her back to us for long enough to make us walk out. Not one word to acknowledge us - never going back

Always great coffee & croissants here. But some staff need more training though. She yelled across to me while I was already seated, to collect my order even though my husband & some friends were waiting at the counter for it. Pretty embarrassing & rude.

Lovely regular coffee with soya milk😍

Always love the coffee here and staff are always nice

We had a very enjoyable drink whilst relaxing looking over the plaza and the coffee was excellent. If anything we were probably the disruptor of the peace when my 2 year old kicked off but otherwise awesome. Definitely an outlet to be recommended (we're also not regular).

Very nice food and beverages, a clean and classy establishment, for a decent price. Shame about the long wait.

Visited here around 8am on a Sunday. Huge queue, but the Commonwealth Games were on so may have been related to that. It was fairly empty inside so most must've been taking their drinks to go. Great coffee, can't really comment on the service as it was my wife who queued up so I had no interactions with them. Used the Meerkat code to get a discount.

Very good coffee and friendly staff.

Im struggling to find a good cafe nero at the moment which is a shame as i really like their coffee. We queued for about 5 minutes which isn't too bad but the place was extremely dirty, with staff m pulling around not really doing anything productive. it wasn't busy is i just assumed this was the norm here. The whole place needs a fresh lick of paint/tidy up, and if not maybe a good clean with clean clothes rather than smearing dirt around the walls. The coffee ( chia Latte) was very very weak, far too milky as is they only put half the standard into both of our mugs. The almond croissant was nice and fresh, but i want given a knife. the worst part was my daughter going to toilet, only being in there for a minute and someone knocking on the door, next minute there's a member of staff asking if someones in there, and you could hear my daughter say yes, im in here..... but still they unlocked the door whilst she was sat on the toilet. she had to get up slightly and shout at the to shut the door. The staff apologised but please .... totally embarrassing for her, and the man that was waiting was extremely rude.... even after this she hadn't even been in there 2 and half minutes. they should be ashamed. so its fair to say we won't return to this store either, as they are slowing turning in to the awful costa coffee stores.

Good coffee in the morning & breakfast, cheap price too.

It was a lovely day to sit outside and have a drink. The place was pleasant and not too busy despite the buzz in Brindleyplace and the drinks were fine. Not given five stars as the service was really slow, despite there seeming to be enough staff on. My wife asked if I had gone to harvest the tea I was so long...

Understaffed. Staff they did have didn't know how to make a cup of tea. Dirty toilets without paper. Tables not cleared. Best day out in ages

I must say this fine exquisite Cafè Nèro, coffee place is very stylish and has classy jazz music to it which is perfect for reading, meetings or solo place. Very friendly and the brand new coffee they have which is called Peru has just the extra class volume added to the coffee beans taste. I tried Peru - Flat White and Peru - Latte is so delicate in taste and has the most exotic flavours that bring luxurious taste in your mind and body. Very delicate and classy if you are into your coffee, Cafè Nèro at Brindley Place , is definitely for you.

Drink was good, staff looked half asleep though

My regular coffee shop - staff members are usually very polite and the drinks are good.

Super friendly staff (even at 8am) excellent coffee

Excellent meeting place for starting the day in Birmingham Central.. to the centre or the canals... all you expect is here Excellent coffee and snacks 😋

Large seating area and outside seating, nice and chilled

Food was good value, place was a little untidy though.

Great to be back at a Café Nero: real Italian coffee. I didn't find the staff as friendly as usual. Not unfriendly, just polite. Maybe a Friday morning thing.

Nice little coffee shop. Little being the key word though. Could do with a bit more room in here and I'd have given 5 stars 🌟

We always pop in for a coffee and cake before the show in here. We had to wait for a table to become available only a couple of minutes. We like the drinks in there and the naughties. It's a shame there's only unisex/ disabled toilet which creates quite a queue. Sadly also slow to clear tables. The staff are friendly and helpful to be fair.

Really like this Cafe Nero as the staff are friendly and always serve great coffee. 👍

Excellent Coffee. Great choice. They do small snacks, cakes etc. Plenty of seats. Friendly staff. Wheelchair friendly

Nice location and good products. I didn't like the cappuccino it tasted a bit weird but I am sure it must be a one time thing

I have noticed that sorry stubby wide topped cups make your coffee colder quicker, is this too get you or quicker or am I a cynic?

Nice latte, only 25p difference between regular & grande. No tables cleared but only seemed to be 2 staff working at 4pm on a Sunday! Front door was propped permanently open (which I understand why) but did make it cold inside

Good location, fine for a drink and chat

Nice service and value for money on the drinks

Una cafetería situada en un emplazamiento agradable, cerca de los canales, con buen trato y buen café

Dobra kawa. Jeszcze lepsze ciastka.

Staff is so rude and unpolite..

Love their selection of drinks & treats! Comfortable and cosy indoor seating, particularly the sofa, the outdoor seating is also a bonus! I'd certainly pick Caffe Nero over other coffee shops! 👍

Tasteful beverages and pastries. Location is good. Authentic interiors. Deserves to pay a visit.

Nice choice of hot drinks. And lovely snacks and cakes

The staff are friendly and the cappuccino cake tastes great!

Weak coffee and dirty filthy venue well overdue a refurb and a good clean. Clearly no proper manager in place and nit fit to hold franchise.

Good service. Good location. Sitting size are decent. But some customers still smoking outside though there is sign to say no smoking. Perhaps a bigger sign is needed.

I love the coffee at Cafe Nero, and this branch is as good as ours in Kidderminster. Staff are friendly and helpful. Thank you all 😊

Poor customer service, tables filthy,staff miserable and un-welcoming. Had to drink coffee from the take away cups because washing machine doesn't work. Nero used to be a nice place to have a coffee and a cake. Shame it has gone down the hill. I will not be visiting again.

Great for hot drinks and love to sit and chat here