Caffè Nero in Crawley

Poor staff not engaging with customers , was left over food all around the toaster - about six cartons of milk sitting around work surfaces and staff drinking coffee as serving

Usually get great coffee from here but today saw a new girl and she forgot to put in the syrup for my ice latte. Might seem like a small deal but completely ruins the coffee and my mood. On top of that she had no idea how she could fix the issue 😕.

As usual, very good coffee, nice food and friendly staff. What let this visit down was the amount of dogs either yapping away or giving off the delightful wet dog smell. Even overpowered the normal enjoyable coffee smell this venue always has. No issue with guide dogs or similar, but not in this case. Nero's has always been a coffee and reading haven, but this is being spoilt by unfeeling owners thinking their poor dogs enjoy a very busy high street and shops. A real shame.

I just got back from there, wanted for few minutes to be serve, which is fine, but not an eye contact nothing.. talking to each other, kept waiting, then 2 more people came , and they started to serve them. When I said I was waiting before them, they guy didn't even say sorry, just like ok what can I get you, I just turned my back and said just leave ot. Maybe If my skin was not too dark I would have been served.

I have been to this cafe a few times now. The staff are always polite and friendly. The cafe is always clean and tidy. The coffee is really nice and the cookies are probably the best chocolate chip cookies I have had in a very long time. I would return and most definitely recommend it.

Although the staff are excellent, both of our beverages were bitter. I had a green tea which was probably the worst I had ever tasted (also my mug was chipped) My partner had a coffee which was undrinkable. However, worse that that is the cleanliness (of which this is seriously lacking) and the furniture which should have been thrown out long ago! The photographs were taken just where we were seated but wherever you look it’s pretty bad. They only had one person serving and although she was efficient she had no time to also clear tables of which there were many.

First time, after one or two weeks, I coming whit my girlfriend at nero, I never see in any another business tables dirty, many articles out of stock service was really slow and was not busy after we come start to come in 4 more people plus one deliveroo, the lady was serve me was really really slow I eating my breakfast cold and de fruit booster whit peach and strawberry have a milk inside, call me idiot but I dont think have any milk inside one fruit booster, company business its amazing I hope somebody check this small details to make a difference.

We were a mixed bag of visitors who met up. Some had snacks and drinks and others had their lunch. Service was excellent, everyone finished their drinks and food so presume they enjoyed it. I had a caramel latte with cream. Excellent. Table chosen was the largest in the cafe which was at the back. There were other seats which were suitable for tete to tete or couples or solo visitors.

I visited this branch on 19th March for coffee with a friend as I often do and I unfortunately had my purse stolen whilst in the cafe. It was taken from my bag. We went straight to the bank to stop my cards and reported the theft to the police. Neros however were very unhelpful with providing the cctv. We knew exactly the time. But it seemed like it was too much trouble for them. The staff were quite rude when I went back in and also the next day on the phone. The case is now closed and the culprits got away with it. HOW DIFFICULT IS IT TO PROVIDE CCTV. Could job no one was injured. I certainly won’t be using that establishment again. I’m applauded by their lack of sympathy and unwillingness to help.

We frequantly visit Nero, as our dog is welcome, and they make a decent coffee. Once you have 9 stamps, you get a free drink. This can be any size !

Lovely coffee and lovely service. The place was clean too, which some well known competitors are not. They do a good loyalty card, which usually I'm not fused about, but its a good deal

Gréât place to sit and watch people passing by. Lovely staff and delicious coffee. Pastry is also ok there. I like this place. Gret atmosphere

I came to this establishment with my family, we asked for a iced tea in which the barrista said we don't do them in this weather, in which we replied every other caffe Nero we have gone to they still do the iced tea, so how is this establishment different to any other

Always visit here when in Crawley such a lovely coffee shop great customer service the lady who served us today was lovey and chatty we had salted caramel latte recommend it it’s lovely also we had Belgian truffle hot choc and blueberry muffin and Belgian choc muffin

Super awesome coffee with a great Italian barista ready to come back for the paninis too.. Superb atmosphere.

my fave coffee shop, now has an app to collect rewards. you can buy their coffee flavours and reusable coffee cups. i defo recommend a frappe latte with extra shot and red milk. to die for!

Nice strong and smooth flat white coffee, which was well priced and served quickly. I dont normally choose a chain coffee shop over an independent one, but when I do Caffè Nero is the go to.

Just what I've come to expect from this chain: friendly service, a good coffee, comfortable seating and free wifi. Perfect.

Always good coffee here. Clean toilets too. Staff are nice and friendly and always remember My favourite choices even though I am only in the area every 6 weeks.

If you can get a seat near the window, its fun to sit with a decent coffee and watch the world pass by outside. I've found the staff to be friendly and efficient, and the coffee always to my taste. Nice to take a break...

Ottimo il caffè, gusto italiano buono il locale . Consigliati anche i panini molto semplice ma accogliente

Food awesome, service awesome, desserts awesome, coffee awesome and quality of everything satisfying..

I love Caffe Nero’s. The coffee is really good and it’s usually quite first thing in the mornings (compared to Costa’s or Starbucks). The service is also pretty fast and the staff are super friendly.

Always served with a smile. Coffee always tasty 😋 taking a break from shopping. Enjoy the atmosphere or just watch the world going past the window

When I'm in Crawley town, I always call into Caffè Nero. I can always be sure of a good choice of snacks to eat, the coffee is excellent, of course, and always efficient and friendly service with a smile. It's a really spacious coffee house...

Had breakfast here yesterday while staying at local hotel. Very clean premises and friendly staff. Love Cafe Nero croissants and the ones here were extra good.

Top service from friendly staff and the Tea/Coffee and cakes are great too what more could you ask for👍🏼

Never had a bad danish here & the coffee is what I would expect usually (sometimes too strong) but easily ersolved

クローリーの駅前からタクシーなどが停まっている道路を渡り、カウンティ・モール・ショッピング・センターの脇を通り数分。ガラ...

I'm not a big visitor to coffee shops as I don't drink tea or coffee! But as I had a little time child free before a work meeting I thought I'd pop in and treat myself to the luxury or a nice hot chocolate and...

Stopped for lunch and wasn't disappointed. Great selection of food. Good coffee. What else could you ask for? The service was quick and good. Plenty of varied seating available.

I've been going to Caffe Nero for years. The staff always will to help, nice to chat to them as well. The coffee (black americano or double espresso) is always to my taste as I like quite strong coffee. I really like the decor as...

I often visit Nero's in crawley west sussex and would just like to say how comfortable the staff make you feel and the fast efficient service that they give. Always polite and smiling and nothing too much trouble. 5*

I use this coffee shop several times a week as for me Nero coffee is far superior to the coffee served by it's rival coffee shops that are both located very close by! The pastries are baked on site daily and the cakes and other...

Visit this coffee shop with a friend this morning the atmosphere was bleak staff were unpleasant music was awful wouldn't go back or recommend coffee was shocking

They do try to be helpful and and will go a little further for the customer than most branch coffee shops.This branch is quite deep and often gets busy/ I wouldnt rate it as my favourite coffee but its ok now and then.

Cercando un posto dove fare colazione, sono entrato in questo locale. La sala era molto accogliente, il personale gentile ma...

There's not much to say about Caffe Nero that probably hasn't already been said - particularly as its part of a chain. However the staff here are always really friendly and the coffee is of a reasonable quality. The inside of the place is very...

This is a great place to have a relaxing coffee or even teas. The staff are very friendly, the food is good and fresh and the atmosphere allows for pleasant conversation or reading etc. It's my favourite of all the cafes in the area.

We had cappuccino and cake. The cake was lovely, but the cappuccino tasted bitter to us. The café itself is really nice with lot's of tables and seating with some nice comfy chairs. It is also very clean and tidy. The staff are very friendly...

We like Cafe Nero's and had breakfast in the Crawley one today and yesterday while staying in a local Travel Lodge over Christmas. The staff were particularly friendly, the cafe was very clean and tidy (including the toilets), and the croissants were the best we...