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3.9

Based on 735 opinions finded in 2 websites

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Nº 802 in 1137 in York

Nº 183 of 240 Other cuisines in York

CUSTOMERS TALK ABOUT DISHES WITH..coffeechocolateyork

comment_iconOpinions

This is a lovely little place. My dad has dementia and feels very safe and knows everyone in there. He sits with a coffee and doesn't feel uncomfortable to leave. It's clean and the cakes are well presented and tasty.

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Vicky Boston . 2024-11-14

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got a takeaway hot chocolate but it took about 10 mins for them to prepare it. good prices though

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Rachel Sulley . 2024-11-11

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Great service and drinks, but only one toilet so people were waiting over 20 minutes including disabled. . With it being York which is always busy service was quick .

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amanda king . 2024-11-03

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Toilets left a little to be desired

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Jason Cartlidge . 2024-11-01

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Lovely staff , brilliant service.

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Shaun Thomas . 2024-10-27

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Love the coffee and the fact that the batista actually listens to what the customer wants.

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Emmie Rose . 2024-10-24

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I've been going to this Caffe Nero for about ten years. Consider it a home from home!

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Andrew Russell . 2024-10-12

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Great little place off King's square York.

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Graham Robson . 2024-09-19

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Staff are so pleasant & effecient. Coffee & food delish ! Gets very busy as it's so central but worth the wait

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Kim Adams . 2024-08-22

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The coffee and cakes were nice...we enjoyed the experience

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Janet Commons . 2024-08-18

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Caffe Nero in York City Center offers a delightful coffee experience. The ambiance is warm and inviting, perfect for a relaxing break or a productive work session. The staff is consistently friendly and efficient, making each visit enjoyable. The coffee is rich and flavorful, complemented by a great selection of pastries and light bites. The interior is spacious and comfortable, with plenty of seating options. Whether you’re grabbing a quick coffee to go or settling in for a longer stay, Caffe Nero provides a consistently high-quality experience. Highly recommended for both locals and visitors.

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Thomas Fink . 2024-07-28

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Good morning brew, nice pastries and friendly staff

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Jonathan Booth . 2024-07-19

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Avoid at all costs …terrible service and burnt coffee …trust me go to Starbucks or Costa instead if you like nice barista coffee

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David . 2024-06-05

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Dirty toilet, ignored a lot when arriving at the counter, I advise the trainee to get busy, it's not enough to chat with a customer, you have to be efficient and kind to everyone.

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Giovanna Comollo . 2024-06-03

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Amazing service, tasty coffee visited Wednesday afternoon 2 servers customer service was perfect

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Amy Gharibian . 2024-05-15

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Average Caffè Nero, although it was busy mostly with tourists by the sound of the accents. Fast service, drinks ok, two flat whites. Disappointing toilets, not clean and there was an amazing amount of water on it, dangerous to those with mobility issues. Cleaning chart on the wall didn’t indicate any inspection since the shop opened.

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David Ingle . 2024-04-08

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A pit stop yesterday with the family as we passed by, a lovely hand crafted oat flat white coffee ☕, americano ☕ and a cup of tea. There was only one staff member working and although visibly extremely busy managed to make our order with perfect precision and with a smile on her face. God knows why the staff member was on their own, there was a little queue and the store therefore needed a tidy, dining area cleaning up, but there was no chance the staff member could do that whilst being on her own. Hopefully Café Nero will help resolve this from happening again...

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Shane Smith . 2024-04-03

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Today was the first visit to this Caffè Nero in the centre of York. As it’s part of a chain you generally know what to expect if you have been to other branches but this visit was disappointing. It was relatively early(around 09:30) so they weren’t rushed off their feet but the place was not at all welcoming. The barista who made my coffee filled it absolutely to the brim, so that as soon as I touched it the coffee spilled over. Also because it was put on a counter which was almost at my eye level it was very difficult and uncomfortable to try to pick up the tray. He did bring a couple of serviettes over but if he had been properly trained, that wouldn’t have happened. Poor selection of gf bars; overpriced. I popped into the loo before leaving-the actual toilet was filthy and had to be cleaned before I could use it. The area was generally grubby and apparently had been cleaned only once the previous day and not at all today🤷‍♀️ I certainly won’t be going to this cafe again.

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Anne Marie Stagg . 2024-02-29

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Went in on evening of Saturday 24th February 2024 at around 6pm. Long queue and only the trainee was making drinks, whilst the more senior team member just stood by the counter sipping his drink and looked at the ever-growing queue.

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Marc Lightfoot . 2024-02-26

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Tables not cleared. Dirty. Not cosy. Air conditioning blows cold air on customers

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tony grantham . 2024-02-22

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Dirty,drab, and dreary coffee house. The staff kept dropping things on the floor and the coffee was like tar. I understand it was the end of the day, but still .

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Ian Charlton . 2024-02-18

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I was a Gen Xer when I came in but a Boomer by the time I got served.

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Steven Courtney . 2024-02-16

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I stopped here for a tea and something to eat, it was good polite staff and comfortable seats. Five stars from me!

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m “MM” m . 2024-02-11

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Good, polite service. Decent place for coffee.

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William Owen . 2024-02-06

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the coffee and food is great the service needs reviewing how the staff cope I don't know

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Geoff Harvey . 2024-01-25

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A great handy location in King's Square York. Coffee as aways was lovely and another dog friendly cafe shop.

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Gerald Burbidge . 2024-01-14

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Lovely coffee, service was a bit slow but all fine in the end.

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Tony Parry . 2024-01-04

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No better than the last time I visited. Pleasant staff, run off their feet. Tables left uncleared. What comes first when the place is understaffed and customers are waiting?? Coffees or table clearing??

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Heather Fuller . 2023-12-29

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Lovely coffee stop during our Christmas shopping trip

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Jennifer Smith . 2023-12-23

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Enjoying place. Thanks to the staff.

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Philip Thompson . 2023-12-09

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Always the same which ever branch you on in, best coffee, friendly staff and good prices

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Darren Allen . 2023-11-29

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Pity only one toilet. Staff worked very hard but not enough of them, very slow in clearing tables

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Christine Cummings . 2023-11-19

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Standard visit... coffee and go.

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Paul Wainwright . 2023-10-28

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Sempre que estou no Reino Unido, o Café Nero é o meu preferido

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Luis Alvarenga . 2023-10-10

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A trainee barista served me and made my order perfectly, delivering excellent friendly service. Her colleague (presumably her trainer) was extremely patient and worked very efficiently. I have worked in hospitality before and know how awkward it can feel, being the newest employee when you aren’t quite as fast as your colleagues, so it was wonderful to see patience and kindness on both sides!

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el clare . 2023-09-22

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Smart coffee chain outlet. Didn't seem uncomfortably busy.

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Photo Fan . 2023-09-19

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A lovely team behind the counter greeted us, all with a big smile. We had two oat milk porridge, two ginger shots and two large black Americanos. The porridge was delicious, its one of my favourite breakfast dishes when out and about and vegan options are scarce, you can always rely on Caffe Nero. Coffee was great too.

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JH . 2023-09-15

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Me sorprendió el lugar, losmpostres diferentes y ricos

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camila Vargas . 2023-08-17

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Nichts zu meckern. Service war schnell, cafe war gut und die Preise echt in Ordnung (der große Cappuccino ist wirklich riesig). Wirklich schön war auch die Atmosphäre im hinteren Teil (vorne ist es etwas hektischer). Vom Kuchen und den Snacks haben wir nichts probiert, aber sie sahen sehr lecker und verlockend aus.

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Sebastian H. . 2023-07-22

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Great coffee, cakes and friendly staff.

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Zuzanna Wierzba . 2023-06-11

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Great location, plenty of seats and very good coffee.

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Derek Smith . 2023-05-18

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We stopped in the Caffè Nero in York for a pistachio latte and a cheesecake slice (treat) whilst sightseeing York. Friendly staff. Lovely food. Nice atmosphere. The toilets were clean and easy to find. Great prices. Highly recommend the Caffè Nero app. I would visit again and recommend to friends and family.

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Kristel Goldsmith . 2023-05-11

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It was OK but que was moving very slow. Staff were doing well to manage.

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andrew hall . 2023-04-23

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Just been served by a lovely gentleman, who made me the best oat milk chai latte I've ever had. Very polite and friendly. The café looked clean and tidy and I will be back again.

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Lauren Willemse . 2023-04-12

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Drinks and food great, shop busy but staff handling that well

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Keith Jackson . 2023-03-27

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Nice cup of coffee, and excellent service.

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Rod Lockwood . 2023-03-27

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Brilliant. Gingerbread latte to die for

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David Found . 2023-03-14

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I come in almost daily to get coffee before work, the staff are lovely and fast with their service. They offer a wide range of drinks and have vegan friendly options too! 🫶🏼

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Icarus Blount . 2023-03-06

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Delicious food and drinks. It took a while to be served and then quite a wait for the coffees. Also there was only one toilet, which caused yet another queue.

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helen thwaite . 2023-02-18

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Absolutely love this branch, best out of the 3 in York. Staff are always lovely, especially silva who always has a smile on her face and extra specially kind and always going out of her way for customers, when she walks she lights up the room with her energy. I refuse to have anyone else take my order or make my drink as I only want the best service and that is what she delivers. Queues are sometimes long if you go at the wrong time!

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Abigail Sykes . 2023-02-06

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Lovely little coffee shop extremely friendly staff always go above and beyond to help

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kirsty armstrong . 2023-02-05

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Busy cafe in the heart of York. Coffee and food were very good. Only downside was the failure to clear tables after use. We did it ourselves so no problem really. Will definitely pay a return visit when in York.

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Trevor Richmond . 2023-02-04

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Good place for a coffee and food. They severe Italian coffee, not as nice as other blends

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Ian Fairhurst . 2023-01-30

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Out of all the chain coffee shops, Nero servers the better coffee and had the best atmosphere - nice and busy without being noisy and overbearing.

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Darren J Sage . 2023-01-27

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Always good service here, even though it can get quite busy. Lovely location in one of York's pretty little squares. Great selection of coffees and cakes. Clean and tidy and staff very helpful. ☕☕☕☕☕

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Darren Walsh . 2023-01-24

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Usually a bit busier than I'd like, but good location and fairly decent coffee.

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Alan Brilly . 2023-01-17

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Food typical Nero Service was ok Toilet was disgraceful and seating was challenging 😳

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vicky parkin . 2023-01-17

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Coffee is usually really good, though the last time I went they made my drink differently to how it's been every other time- but it was probably just a one time mistake

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Anna J . 2023-01-10

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Nice coffee, friendly staff, but the café is somewhat dark with a low ceiling, and has only one rather grubby toilet for guests which leads to big queues at times.

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David Kirkham . 2023-01-04

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Everything that you see, Everything that you smell, Everything that you eat, Everything that you drink you just know that your just right at home with Nero.

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Abigail Sims . 2022-12-25

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Some staff nead to learn how to make a cappachino

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Fran Yates . 2022-12-16

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It's a lovely little coffee shop which is dog friendly

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Steven Pearson . 2022-12-15

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Welcome break and lovely coffee after a long drive.

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antonio marinelli . 2022-12-13

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One of my favourite little places to have a quick drink and a rest

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A V Mitchell . 2022-12-13

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Great Dog friendly cafe, the lemon meringue cheese cake was very good, the wife liked the black forest gateau, coffee and hot chocolate are always excellent. Was very busy on our visit and quite a queue for service but the staff were working flat out, excellent job.

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Tony Jones . 2022-12-12

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Lovely cafe. Never any hassle even if busy.

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John Margerison . 2022-12-10

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Lovely place for an early morning coffee. Sometimes the classical music is a little loud for when you're chatting.

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Paul Johnson . 2022-11-23

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Only had a drink not food but all ok except a little slow getting served

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Paul Spicer . 2022-11-18

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Staff had no clue about Gluten free options ended up getting a black folder out from under counter and could only offer flapjack nothing hot Ladies toilets disgusting with sanitary bin over flowing with dirty products sticking out top at 10.20 in the morning no disable toilets .

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Sue Walker . 2022-11-17

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Love Nero coffee, flat white fix for me.

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Julie Hague . 2022-11-16

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Opens early on a Sunday morning thank god... Had a lovely latte and seasonal coffee early Sunday, the place was a godsend the girls were lovely.. Can't comment on food really.. Everywhere's great when quiet though isn't it tbh 😁

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jeff parkinson . 2022-11-15

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Quite busy place, but handful of choices . It was a really busy morning with only two girls on shift . Although they were really friendly and cheerful. Many cake and food options to choose from - as well as drinks. Definitely would come back here.

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Gabriele N . 2022-10-24

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Very cheerful staff, asked if we would like to try the new coffee from Brazil

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Paul Reed . 2022-10-22

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All pretty standard as you would expect.

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Graham Gates . 2022-10-14

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A great stop off at York for cuppa and in good spot to sit outside on square

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Nicky H . 2022-10-04

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No tienen idea lo que es un buen café.

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Marcelo Crosetti . 2022-10-02

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Nice spot, nice staff, nice coffee, nice to see ya to see ya.....

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James Howard . 2022-09-15

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Enjoyed a pleasant and clean place to share a coffee with friends

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Norma Doyle . 2022-09-14

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Good café. Decent coffee. A café open early for breakfast to sit in. Good service

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Fong Lim . 2022-09-12

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Good coffee here, no ice for the apple juice 🙄

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Allan Reekie . 2022-09-09

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Updated Queues are more frequent. Sometimes has been best part of 10 minutes to get a coffee. Overcharged last week as well. Will stop using. Reviewed a few months back - Generally a great place to have a coffee and maybe a light bite. Used this branch many times, staff are always friendly. Sometimes a bit of a queue. Much better than the branch in Davygate.

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PJ P . 2022-08-21

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It was an ok visit got served relatively quickly..but was a little untidy.

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Colin McConkey . 2022-08-18

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Excelente calidad humana!!! Gracias

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Liliana Humberto . 2022-08-18

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Good service with friendly staff.

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Mairwen Travis . 2022-07-27

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Our favourite cafe Nero in York. Consistently excellent coffee served by friendly and efficient staff. The downside for us is that sometimes it becomes too busy especially during the tourist season with visitors and due to its one floor small layout there are no seats available and we have to come back later when it's less busy

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john gareth jenkins . 2022-07-23

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Typical coffee shop, good location easily accessible, prices what you'd expect.

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Loccen Of Bray . 2022-07-17

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Descent old school cup. Not fruity

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William Rich . 2022-06-30

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Had a quiet coffee while the kids queued up to get in the York Ghost Merchant 😀

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conrad Westwood . 2022-06-12

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My go to coffee shop as it is near my house and near my work. I am a regular customer and here almost every day. I usually order an iced chai which the staff often explain isn’t actually on the menu but they’re happy to make. Fantastic service going above and beyond for the customer which is why I always return. Today I went in and asked for my usual drink and a member of staff I had not met before barked at me that they do not do iced chai. That’s absolutely fine. I was about to just order an iced latte instead when another member of staff that I have been served by before (who is always lovely and helpful) mentioned that he would be happy to make it. The aforementioned member of staff then yelled at him that he is not allowed to and all in all was incredibly rude to me but even more so to him (who was just trying to do his job!!). Not sure if this woman is management or just feels above her station but if she is in management she shouldn’t be. I can’t imagine being so rude to your own staff and customers. At least now I know what she looks like and to make a sharp u-turn if I’m about to go in again and see her! What an awful experience. ): needless to say I left without ordering anything today and just went to pret around the corner instead lol

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Jenna Walop . 2022-05-26

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Only place open before 9am if u want a quick hot breakfast. No loud music and pretty good coffee

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Skobisco . 2022-05-17

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Nice coffee but no one clearing tables

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Glenn White . 2022-05-07

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Good hot coffee and a meal was enjoyable ! Service was good ! Only downside only one operational toilet for men / women and the disabled !

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Stephen Harper . 2022-04-30

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A nice small coffee shop, perfect coffee

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Billy Pembroke . 2022-04-28

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clean and tidy quick service and friendly staff

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Georgia Craig . 2022-04-03

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This location is very close to where I work but was very disappointed with a lukewarm very milky very wimpy cortado that hardly wet the bottom of my cup (incidentally I bought my own cup to save on waste but didn't get the 50p off the drink that all the other chains offer!!). Mediocre service, filthy cafe and all this for £2.65, daylight robbery. Won't go there ever again.

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Julie Sargent . 2022-03-30

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Standard. Busy. Not big enough sadly.

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Martin Eggleston . 2022-03-05

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Lovely stop off lovely sandwich and coffee

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marion livesey . 2022-03-04

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Space is certainly at a premium but staff are very nice!

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Jamie Murray . 2022-03-03

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Love the customer service and great atmosphere.

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Carlos Agosto-Baez . 2022-02-28

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Gorgeous ginger bread latte. Pleasant staff and nice cafe inside

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Carter Regan . 2022-02-14

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