Caffe Nero in Aylesbury Vale

I visited Caffè Nero this morning for a coffee. I was served by Gabriele who made me feel very welcomed and comfortable. She was very polite and friendly, and made an effort to give me a good experience. I tried it instead of Starbucks and will be sticking with Nero. Thank you, Gabriele!

Customer service is always excellent in Nero and I’ve never had an issue until today. I was waiting to be served when I heard an employee shouting at her coworker. This behaviour is completely unacceptable and unprofessional, poor coworker… I can’t even imagine how her day must’ve of been like after that. I felt horrible for her. Not only was I around but other customers were behind me too. Honestly, this made me very upset. I asked for the names of the employees to the poor girl. ‘Chloe’ this behaviour is appalling. I always give the benefit of the doubt when someone is stressed as I can imagine this job isn’t for the weak however, this has not been the first time I’ve experienced ‘Chloe’ being arrogant and rude. I pray that someone does something about this!

Very welcoming. Assia is very pleasant. Very friendly. It’s a lovely atmosphere. Feels warm and comforting . Coffee is great too.

Coffee is excellent, every time I visit to centre I go have my coffee there, very friendly staff

Favourite coffee shop in town. Good staff and comfortable seating

Favourite coffee shop in town. Good staff and comfortable seating

At times the food does not appear to be fresh, however the coffee was alright. The atmosphere upstairs was comfortable, although I, and everyone else I observed, always seem to trip up on the same step when heading upstairs. While it does not bother me that much, and I was not carrying anything at the time, I can see how this may present a dangerous health and safety hazard.

At times the food does not appear to be fresh, however the coffee was alright. The atmosphere upstairs was comfortable, although I, and everyone else I observed, always seem to trip up on the same step when heading upstairs. While it does not bother me that much, and I was not carrying anything at the time, I can see how this may present a dangerous health and safety hazard.

Not very busy on a Friday afternoon. Coffee was great. The Cinnamon roll was lovely. Service was quick and pleasant.

Best cafe in the UK. 10 years and counting, thank you

A very spacious place, good variation of what to eat and drink. Cosy corners upstairs if you want to sit with your coffee quietly.

The best coffee you can have in the UK. Almost. And YOU HAVE TO get the Italian pancetta and sausage roll!! Very nice, you can also ask year around, buy ITALIAN PANETTONE !! Go and try it.

This is, hands down, my favourite coffee shop in Aylesbury. Other chain coffee shops are not as inviting or as cosy. The atmosphere is always welcoming and the upstairs seating section is a haven for book lovers and people looking for a place to do some remote working.

The folks working here are friendly, food & coffee are good; What's not to like?

Love the atmosphere, nice friendly service and good quality and value for it very affordable in comparison. Really like it here:)

This is a gorgeous coffee shop with an exceptional staff. The cafe is warm and cozy with perfect views of Market Square, giving you a sense of being right in the heart of town without feeling crowded by it. But it is the staff that makes the cafe. Beric makes it a point to learn the regulars names and to astonishingly remember everyone’s drinks. And Ana, who shines for her friendliness, just jumped at the opportunity to lend me her personal phone charger—always a risk with post-Covid memory lapses leading everyone to forget something. I had stopped coming because the pre-Covid staff was so cold. Glad I gave it a try again.

We were a group of 3. Went for hot drinks. Had the drinks of our choice. There was only one sofa. I chose to sit there but it wasn't that clean. Same with the table. Other tables also needed cleaning. Drinks were good.

Just went to grab a coffee to takeaway- the younger lady working there was so friendly and put a smile onto every customers face, 10/10 experience 😊

Better coffee than Costa but never as good as the independents, which we prefer but couldn't find one.

Very welcoming, friendly and professional staff! A very good coffee, an absolutely brilliant morning beginning! Thank you Caffè Nero!

Nero Friars Sq. Please fix the front door closer. The door banging loudly every 30 seconds was extremely annoying.

Tasty coffee which was hot and cremy and then a lovely toastie which I really enjoyed. My 5 star rating mainly goes tp the staff though, in particular Aaron (I hope I've remembered their name correctly). They were so helpful when I didn't know what to order, patient when I couldn't get my code up and also had such a welcoming and positive attitude. Thank you so much

The Door is Damaged and keeps slaming every time it closes . Very noisy

Friendly staff clearly trying their best in a nice locale near the centre. A gorgeous little cafe I'd recommend to anyone.

Always very nice coffee. But, it's held back from 5 stars as they never seem to have any food remaining. We have been in on a few occasions recently at various times. Otherwise, lovely!

The lady wasn’t professional at all Overfilled our coffees and turned her back on us so we don’t see while she wiped around the cup with a dirty cloth , coffee did not have the taste as usual Nero coffee . Had to repeat three times our order and it was only 2 coffee, 2 medium Latte . No spoon no napkins very disappointed After all she keeps dragging her nose as if she has a flue or something This is Tuesday 2 January 2024 at 10:30 Please improve staf and their hygiene Thank you 🙏

Went in here for a pastry and coffee. We ordered two pastries and a couple of coffees - thought we would give them a go after a bad experience a couple of years ago, hoping that things had improved- no such luck. As previously the pastries were not cooked!!! the pastry in one of them was raw. Not happy with my comment the server got very defensive and was quite rude. Needless to say we will not be returning.

Nice coffee. Central location in Aylesbury.

In most cases you have to wait a long time to be served and then again for the coffee and food to arrive. Suggest you get more staff to help the struggling two girls. The staff are friendly but need more help to give good service. Went again today 23rd September 2023 and the girl was by herself so slow service and only takeaway cups to drink in due to her being busy serving

Paper cups instead of proper china cups because, we were told, the staff didn't have time to wash the cups. The two members of staff then proceeded to chat and do nothing for the next 20 minutes.

I do enjoy a Nero Latte but damn this place is filthy and so tired. Really needs a good clean and re fit. Tables and chairs dirty and worn. Random people just sat outside smoking and drinking not Cafe Nero customers. Toilets out of order also. Had to have sit in coffee and sausage bap in takeaway form as they have no mugs or plates whhhaattt!? Worst Cafe Nero I've ever been too

Indulge in the delightful Pistachio flavored frappe – a must-try for frappe enthusiasts. Even if you're not a regular frappe lover, this drink is still a definite must-try.

Good cafe with a small road leading to it where you can briefly park and run in to get takeaway ordered on mobile. Could do with making coffee a bit hotter in temperature.

Awful franchise like costa and starbucks. I never use them and prefer to use a small independent coffee shop that is part of the community and usually has staff that care, these franchises are usually about numbers and nothing else.

Coffee as excellent as always. What was welcomed was the cleanliness of the whole premises. We had stopped going in this branch because the whole place was grubby and a real turn off. We heard there was a management change,.....and what a turnaround. Great

Quite tired looking Nero. Although ok, could probably do with a make over...

Long queue. Very slow service. Downstairs tables are not cleared of crockery and rubbish. Unable to go upstairs as I cannot manage stairs so cannot comment. No cream for luxury chocolate drink but charged full £4 all the same.

Friendly café who are happy to adapt drinks as needed. Good seating areas with a lovely cosy area in an upper level at the back and comfy sofas looking into the street at the front.

The server was so disinterested in serving me. He didn't smile or give my friend and me a warm welcome. I'll never drink in there again. Worse coffee place in my opinion.

Just for a tea Toilet was shut Downstairs toilet had no toilet roll

This Nero, in some ways is not special or different to the many other Neros up and down the country. That said, the staff are attentive and helpful with suggestions Its perhaps a little thread bare in places, you could even say tatty, and yet, its a good place to meet people, and has outdoor seating for when the weather is warm (or hot). Its a spot I like for watching others go about their work, opening the shops and the market traders putting up their stalls...

The tables here HAVE NEVER BEEN WIPED with a cloth. I wanted filter coffee with cream. THEY HAD NEITHER. This is supposed to be a coffee shop. I don't think I wandered into a Kwik Fit by mistake. (checking). No I didn't. Just The Worst Footnote. It was lovely and warm inside in a very cold day.

Its a cafe, just a bit tired. Fiddly WiFi

we went with a party of 13 and the starf couldn't do more for us , great food and great service

Lovely time to have a coffee in this shop.

Very friendly and helpful staff. Wide range of coffees, sandwiches and delights to die for

A very convenient coffee shop in the center of the town, very friendly staff

Great choice of coffee and you can always find a seat but very expensive. Very limited low calorie options

Nice and amazing cafe... Would recommend for a quick stop

Really enjoyed my Mocha. And was offered the Brazilian blend/roast which was nice .

Good cup of coffee lovely cafe's

Weekend staff need to moan less. Not what I want to listen too whilst drinking coffee and catching up with friends.

This was a good experience. The drinks here are always nice and the staff are friendly. I was a little disappointed that they didn’t have any other plastic cups left today for iced drinks, but the coffee was still good. They have a nice seating area upstairs too which is appreciated.

Such slow service. 5 minutes waiting in que and not even one person got served. Gave up and left.

Excellent spot in the square, great coffee, very comfortable seating, 5 stars.

Good coffee, friendly staff. I sat upstairs - makes a nice change to listen to soft, relaxing music. I wish other venues would do this, especially when you are having a conversation. It does look a bit tired compared to other newer cafes - hence my 4 star rating. Hopefully this will be addressed in the near future. Look forward to my next visit.

This is absolutely one of the best Nero shops. The staff is amazing. The atmosphere is brilliant. And it feels so great the way you are treated.

Great staff and good coffee best in town I HAVE HAD TO CHANGE MY OPINION AS OVER THE LAST 2 YEARS THE SERVICE AND CLEANLINESS HAS HIT THE FLOOR I HAVE NEVER BEEN SO DISAPPOINTED WITH A NERO,S I WILL BE STAYING AEAY TILL THINGS GET BACK ON TRACK

Just a quick coffee. A little dearer than some.

Nice coffee with a relaxed atmosphere 👍

Getting better now under new management. During the week it’s usually fairly quiet and Fridays and Saturdays tend to get pretty busy . Even though the staff look stressed but they are always happy to help

Best coffee here.. fresh and location is open early 😎

New faces working in the store . Very friendly staff always welcoming . Always willing to help if any problems . Dog friendly . Coffee quality has improved a lot .

Good service, but should check the glasses after being washed in the dishwasher, because it was still dirty and was served water in it. Over all good environment and welcoming.

Friendly staff, nice atmosphere

Love the service by the staff in this Aylesbury, Town center branch. Treating the customer special.

Lovely place to have an expresso

Staff need to be trained properly. Staff are extremely rude!

Da quando è cambiato lo staff non è più come prima!!

Great coffee served here. Staff polite and helpful.

Cosy place to have delicious coffees

Service is always lovely but the place is really grotty - well overdue a refit

I have enjoyed my breakfast there.

Small enough place, coffee passable, indifferent otherwise

£5 for 2Americanos that were possibly the worst we've ever tasted.Never again!

İ won't go in to this store ever again, I can't believe they can't get a proper barista, their staff has no clue about how to make coffee their coffee is undrinkable always boiling hot and with no creamy froth it can't be this difficult to make a proper latte and cuppacino

Really friendly and great service

My favourite caffe nero best coffee shop in Aylesbury and excellent service

Coffee was good but table wasn't clean. In these times that was very disappointing and didn't inspire confidence.

Standard enough but nice that it has a first floor as well as the small ground floor!

Really Great Experience, very clean & tidy. Also social distancing was observed, with Alcoholic hand Sanitizer available

Very good place, with nice coffee. I love visiting it on my days off with a couple of friends. Coffee is very nice which is not very common on brands like this one, snacks are also quite good but a little bit pricey. Staff is very polite and very helpful too, they are always available for any suggestions in case you don't know what to choose from their cakes selection. The place is always clean even if it's very busy, I love visiting as often as possible

The usual silky flat white with delectable caramel shortbread. If you've yet to try a Hero's, it's a must

Great coffee, great service. Lovely friendly staff. ;)

Really bad today. Long queue, only one Barista serving, who was miserable as sin and really slow. Coffees were OK, but porridge ordered just had a load of milk slopped over it in the bowl and microwaved, but came out wet and lumpy and not hot enough - she refused to try another one or microwave for longer so we had to refuse it. Really poor compared to how it used to be

Quite busy but staff are friendly.

It's a nice 2 story cafe. I've been coming here over 2 years now. Friendly staff, and I get my coffee made properly every time. Their toilet facilities are very run down down stairs, they should revamp their sofas too as they are very very old. Overall 3 stars

Walked in there today, place was like a sauna, dirty and run down. Not somewhere I want to eat and drink, especially as their toasters were broken.

Service okay, they don't address you as sir or madam, just next ' adverage service as not many staff in their, you have to clean your own tables as they aren't cleaned, floors are messy and untidy, the downstairs toilet was disgusting either them said it had been checked 20 minutes before, the toliet seat was broken and it was all brown stained absolutely horrible I told them about it, but no apology at all said to me not sure what his name was, the toilets upstairs are more cleaner.... Really 🤔

Great food and nicely presented, well worth a visit

Love the outside setting but you run out of mango juice too many times and never smile.

The barista barked at me when asking what I wanted, no manners whatsoever. The salted caramel cheesecake was gone off and my friend dared me to take it back because the barista had been so rude. I took it back and it was exchanged for another item but no apology whatsoever.

I discovered that this coffee shop allows quiet, well behaved dogs. I think it's the only cafe I know of that does! Well done! Good service and lovely coffee too.

The girls are a bit grumpy or perhaps tired . but i could relate as they’re way too busy for the little staff they have . Sometimes the place looks messy as they’re behind the counter serving customers with no time to clean up . And don’t bother with the frappes ... they taste horrible and warm !

Good place for a quick snack/bite

OK but large decaf cappuccino is expensive.

nice to have a different taste of your regular coffee:-)

Good coffee but cake was slightly dry

Very helpful staff as a sight impaired person.

Got my cuppa, but staff didn't ask if l had any outstanding rewards, I could have had a cake or and iced coffee today!