Caffe Nero in Windsor and Maidenhead

We visited this place recently and I witnessed a vulnerable individual who stated that they had a disability be shouted at and belittled by a male member of staff whose attitude was incredibly threatening. When I issued a formal complaint, I received no response from Nero despite waiting a week for them to respond. I find this behaviour truly shocking, knowing especially that he is still working there today. Can’t say I’ll ever be returning.

Central windsor coffee shop with lots of seating, including basement seating

The Caffè Nero at King’s Cross is a reliable spot for a quality coffee in a bustling location. Despite the station’s constant flow of travelers, the café maintains a cozy and inviting atmosphere, offering a welcome break from the rush. The coffee is consistently well-made, with a strong, rich flavor typical of Caffè Nero’s Italian-inspired blends. There’s also a good selection of pastries, sandwiches, and snacks – ideal for a quick grab-and-go option or a light meal between connections. Seating is comfortable, with enough space to relax without feeling cramped, even during busier hours. Service is efficient, and the staff handle the fast-paced environment well, keeping queues moving smoothly. It’s a convenient choice for anyone passing through King’s Cross, whether it’s for a quick espresso or a longer, more relaxed coffee break. A solid, dependable option for a quality coffee right in the heart of one of London’s busiest stations.

Great cafe staff are super nice and friendly Great for lunch now and again 😁

Always get a good coffee from here!!

Deux serveuses extrêmement désagréable qui s'exprimait par gestes en riant car notre anglais n'était pas parfait. La moitié des tables étaient vide mais pas débarrassé de leurs précédentes commande. Une des serveuses fumait à l'intérieur, face à la porte des toilettes!

We usually meet at the Caffe Nero in the station but decided to meet here for a change. We found a table that hadn't been cleaned with a dog bowl next to it and a puddle of water on the floor which I cleaned up. The coffee was good but the cafe gave an impression of being dirty.

Positives: staff are extremely friendly and accommodating so props to them! They were really sweet to me and my friend as we were looking for a place to pray, and they gave us a quiet space without hesitation. The seating area was also kept very clean. Negatives: picked up two toogoodtogo orders, sad to say that the pastries were not up to standard at all. 4 small pastries stuffed into a tiny paper bag per order, clearly had been left out for a long time as they were a mixture of soggy and stale, as well as all squished together (please separate the different pastry types in individual bags next time as it would help witht he soggy-ness). Would not have paid any money if i knew we would get so little, and such low quality. Definitely disappointed as cafe nero is otherwise really nice!

Great coffee and great sausage bap. Great way to start a Sunday.

Pretty awful attitude of Nero in general, I'm at Windsor along with 5000 other police and military personnel working during HRH Funeral, in a rare break during our duty, and its freezing, we go to the nearest place for a hot drink/food, no discount offered in any capacity to any of the services,(which is being offered by all other drink/foods shops) poor show Nero! I'll be looking for the nearest Starbucks from now on

The service was abysmally slow and serviettes clumsily placed on my cheese toast ended up taking half the topping off!

Good enough spot to get a cup a Joe. If you randomly end up in Windsor, like me, with not too much to do, this caffe has some nice tables and chairs if you can get one cuz they fill up fast. Good place to kill a few hours comfortably. Coffee is fine. Prices are exactly what you’d expect, I didn’t get any food, but the atmosphere and cleanliness was nice. Conveniently located near a side street if you need to escape the tourists, or conveniently located directly on the tourist street if that’s what you are doing in Windsor. I’d kill more time here for sure.

Just a regular mocha nothing special. Try to focus more on quality of coffee not on upselling things.

Soooo much better than the train station Nero!!!! Julia is AMAZINGGG. Always smiling even at end of shift!! Absolutely excellent customer service and makes the best coffee!! My go to Nero!! Thank you

Very sadly, the barista should know that they are there to serve customers and not argue with them. Perhaps the young lady needs more training

Staff are rude. Strange accents shouting over you before you even speak.

Popped in for quick brunch with a friend found the place to be dirty particularly the lavatory. My friend was waiting outside lavatory and saw customer and huge dog exiting the facility she did go in but found the floor was wet and filthy made her feel physically sick. Also I understand customers visit with dogs but think it's totally unacceptable and unhygienic to sit them on chairs surely this shouldn't be allowed.

It's a good reasonably priced café. Coffee is much better than competitors

Nice tea but very unfriendly staff. I am a German Tourist and ordered a tea, they straight Up Made fun of my english because I didnt understand them. They also Made Jokes behind my back. I Hope that they get a punishment.

such an atmospheric place with great music and lovely coffee

On my way through Windsor, I had a very good coffee in this cafe and the atmosphere was very pleasant.

Very friendly staff and relaxed atmosphere

I have just visited this cafe Nero and wanted to say how lovely the ladies serving were. Especially the lady with the glasses, she was so friendly and helpful. We had coffee and scones with cream and jam and she heated the scones up. Made the start of our visit to the high street much more enjoyable. Thank you

Very nice people providing a good service.

The service food and staff are super

Jody the covering manager gave us exceptional service, at a time when we were tired and chilly from the walk from Windsor Castle. She highlighted the Colombia roast and honey oat latte which were perfect for this March afternoon. Ambience with music, ample seats, friendly and proactive service is what makes this place stands out 😊 wishing the best for this location for the upcoming tourist season! Y'all in good hands under Jody 🩷

I use this Nero very often. The food is great and they serve the best coffee in town. The staff are warm and friendly, I'm always greeted with a smile and friendly conversation. The service is brilliant and they recognise their regular customers and are able to remember your coffee order which is awesome. They truly do go the extra mile. It has to be hands down the best Coffee Shop I've ever visited and the staff all deserve the highest praise for everything they do.

Perfect for Revision for college

asked for an iced cappuccino and received a 20% drink and 80% foam drink . I told the lady at the counter and she made me a new one exactly the same without change. Maybe even worse than before. Felt bad the place is nice but terrible iced cappuccino

Favourite place for coffee!! Good wrong coffee either for some time on your own or with family or friends

The staff definitely need more training. I was in the cafe at 2:30 pm on Tuesday, 22 August 2023. The cafe was not busy at that time. A staff at the cashier (a lady with black long hair) did not take any orders until other staff reminded her that people were waiting. I ordered a cappuccino with coconut milk and no chocolate powder on top. In the end, she gave me a cappuccino with cow milk and chocolate powder on top, and I developed a milk allergy one hour later. Very unprofessional! I like Caffè Nero, but this was a bad experience.

Had a very nice welcome, friendly staff and good around service.

I like to go and relax there. Nice friendly atmosphere

Good coffee and this shop is generally well maintained. Since I stopped going Costa and Starbucks due to their foreign policies that are unethical. Nero is definitely the one

Super friendly staff here on a Sunday…relaxed, good coffee…love it!

Excellent Ham & Cheese toasties to accompany our coffee. Had the Winter Blend and a standard Americano, I still preferred the Americano but my partner says she preferred the Winter Blend. Great service from the staff, and a worthwhile loyalty rewards programme gave us useful discount.

Friendly, quick service & super clean!! Cleanest Café Nero I have ever visited!

Fabulous coffee and excellent service. I was served by Dave, who was very friendly and made a very smooth latte. The staff in the place are always cheerful and helpful. Would definitely recommend this place for some soulful coffee and for its ambience.

Dirty Cups not collected so only paper cups to drinks from, dirty tables rubbish on floor drinks average quality drinks,Cafe Nero get a grip

I have lived in Windsor for 5 years and used to come here frequently but am sad to say it has gone downhill a LOT in recent months. The coffee tastes burnt and has done for some months (not as good as other Caffè Neros, which is usually good for a chain), and the service is pretty slow and quite rude/abrupt. The facilities are also dingy - toilets frequently dirty and smelly. A shame as they have nice space/seating. Many other better coffee establishments in town now.

Staff are quite rude and not friendly at all. One staff was cleaning a toilet 15 mins before closing time. I asked how long the cleaning will take and she answered “I don’t know”. So I waited for 10 mins in front of the toilet. Another customer came up and asked her again about the toilet and the staff said “the toilet is closed. You can’t use it.” The staff definitely saw customers queuing for the toilet but didn’t say anything. I always liked Cafe NERO in other towns. But I wouldn’t recommend this one.

Inexperienced staff member, ask about my order three times. It took a long time to prepare the drinks, foam on the cappuccino wasn’t proper. The single origin coffee I tried it was watery and tasteless. The toastie wasn’t properly cooked. Usually I love Nero and I am usual customer but this one at Windsor failed to delivery the usual quality of Nero.

Dass mich für einen Cookie so begeistern kann, hätte ich nicht gedacht. Perfekt austariert zwischen klebrig und krümelig. Die ältere Dame oben im Schloss interessiert mich nicht, für so einen Keks komme aber sicher nochmal nach Windsor.

Went in to say farewell to a my mentor. Met young and caring staff. The smiles were effortless

Nice, decent sized, coffee shop down the road from Windsor Castle. We stopped here for a drink before heading home when we visited the castle. The staff were lovely, the queue went down quickly and the shop had a nice atmosphere. Would visit again.

Lovely and patient staff :) A warm place to be.

What a great service received by Francesco. He was smiling and serving a long que on his own and every customer was enjoying his service. Great work and great place to enjoy your coffee. Well done :)

Easy in and out. Quick service and social distancing

Good Speedy service Staff chatting whilst making the coffee ☕️ not so good Good seating

It was just the cozy place I needed on a windy afternoon, comfortable seating and optional location. The coffee is well done and rich and the dessert I had was very tasty.

Very sympathetic staff when we accidentally tripped and spilled all our drinks.

Such amazing barrister s behind the counter. Professional, friendly and such a wonderful vibe instore. Well done 6 ⭐

Capachino not that hot, had to take it back

The coffee is good but not the place to go in Windsor as there's a lot of local coffee shops that serve better and cheaper options. The location is really great though but staff could be more attentive to customers. I feel like the purposely blow the air conditioning on tables to let people leave quickly.

My friend & I popped in for a light lunch & coffee.. I had a toasted ham & cheese sandwich which was very tasty & black coffee... My friend had toasted pinni with tuna& a flat white coffee,we found the staff very pleasant & welcoming...if we were in Windsor again I think we would pop in again!☕

Awful. Short of staff. No proper cups. Never again...😫😫😫

Coffee was good, staff was helpful.

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Lovely coffee and clean and comfy and friendly staff

No queuing, plenty of seating, very quiet at this time of day,at one point thought lockdown was back on, nice coffee, then carry on with walk around Windsor with coffee in hand, staff as usual helpful and polite .outside seating available

Nicest staff and always regularly feel happy to come back

Nice hot choc mocha might if you wanna try…

Busy, slow service, tired decor. Coffee was ok though.

I went to cafe Nero in Windsor the manager Francis his customer service was excellent The best bartsisa

Great location. Good coffee. Little to eat

This was the cup that they served me coffee in, and yes it wasnt clean

Always like Nero, they have good coffee and decent baristas and so goes as standard that it was a good coffee!! Had a flat white... Made well and couldn't complain

I tried Freppe creme from here and had high expectations but was disappointed after the first sip. It was WITHOUT sugar. How can you make it without sugar?? Asked the staff that it's without sugar and she told me that they don't add sugar in it. I asked her to add sugar so he charged £0.50 cents and added artificial sugar syrup. Which made it horrible. To my surprise she put the coffee in the blender, obviously I told her that it has no sugar so it's implied I have tasted it. NOT SUCH MUCH FOR COVID SAFETY AND HYGIENE. It was a let down.

Staff very helpful and efficient

It's OK coffee. Good service. Tasty if expensive treats.

Good coffee. Friendly staff. Lovely to be able to sit outside in the sun.

Nice drinks and food but could be a bit cleaner

Staff always pleasant, coffee consistantly good

Good coffee and really friendly staff

No cash payments accepted, cash is still a legal tender and a place that does not accept cash is a place that I will not visit again!

Love my decafe cappuccino in festive cup for some festive magic !

Nice café coffee always Nice. Staff friendly good covid measures in place people wearing their masks.

The "batista" was I can only say rude, maybe she was having a bad day, who knows 🤷🏼‍♀️

Very good service,polite staff.

I would of probably given the cafe a 4 or 5 as on entering we were greater by a nice barista who made an effort to compliment what we were ordering and offer an additional flavour. We then sat down easily and went about enjoying our cheesecake and lattes. Here was when the stars were lost. After enjoying the latte which the first barista had recommended, I approached the next one who had appeared as what seemed like a handover. As I thought the first had given a name to my newly discovered beverage I started to describe what flavours were inside the drink. The way the barista responded was listing the ingredients and saying that's what it is. The tone and look was simply quite derogatory and almost made me feel like "why are you wasting my time with this" Luckily I'm only visiting Windsor because if it was a regular occurance I might find a cafe shop with more than 50% of what I consider as general etiquette with a guest in a hospitality venue.

Not a bad Nero in the heart of Windsor.

If you like it nice strong coffee is a best place

Excellent service, polite staff

Absolutely clean, very nice range of drinks and snacks, everything was very warm, and very nice Batista's😊😊

Usually Cafe Nero's standard's are stunningly high- milanese perfection brought to your door. However I'm shocked to find that I as an Englishman have been served a scone... with French Jam. One would have thought that the Italians may have sold either local or indeed their own jam.... but no. French. Jam. Mortified.

Great coffee as always plus happy chatty staff

Great space, great coffee and food

Nice coffee, staff friendly and large selection of cakes. Plenty of seating too!!!

Great coffee especially if you like a proper Italian espresso

Nice place with pleasant and professional staff

Good location for short rest after walking around , only outside table sitting available, skip sun light . Friendly servicing .

The ice latte hit the spot this morning

Open for basic selection of food + normal range of coffees. No queues which was nice. Service friendly and efficient.

Service extremely slow but good coffee

Don"t know why they do not expand as myself as a coffee lover (tons of coffees I've had) can tell that the way they do coffee is WAY better than Costa.

Algunos de nosotros nos encontramos aquí para una reunión matutina. La planta baja al entrar es muy bulliciosa y ruidosa, pero la ventaja del café Nero es que tienen muchos asientos en el sótano, lo cual es realmente bueno si necesita sentarse un rato y conversar. Solo comimos tés y cafés, pero a pesar de estar ocupados, nos sirvieron rápidamente.

Young lady in the trainers super helpful and polite

I always love Coffee Nero! And the weekley FREE coffee for O2 customers makes it 10× better 😍

Great place and doggy friendly. Super service too. Highly recommend

Nice coffee and service good. Had a trainee serving was very good. Our eats was nice and tasty too.