Caffe Nero in City of London, Westminster

Got served by an irritating man offering unintelligible novelty coffee(which is average). The wifi also doesn't work. Given this is the type of place you would go to drink coffee and use the wifi without stress it is a surprising failure. At least you can look out the window while pondering the frustration.

I was at Caffè Nero today and the staff were so rude and disrespectful. The two girls working there were making horrible comments about a baby crying and exchanging disturbing looks whenever a costumer shows up. It was as if they were forced to be there. More alarmingly, I noticed the cashier treating a Black family noticeably worse than other customers. I am not a mother but if you are, don't take your baby there unless you want him/her to get bullied.

The coffee tastes really good! Croissants were super delicious

Only coffee place open near my hotel on a Saturday morning at 7am. Quick service

Excellent breakfast and above all excellent coffee in the Westminster area, clean and comfortable

Very efficient service at this branch!

From the cafes where you spend your morning, you ordered a latte, which was ordinary and unrepeatable As for the mozzarella cheese, it was wonderful and melting and worth repeating

An ideal place to make a cappuccino 😊

Just some Greek tourists who fell in love with pistachio latte 💘

Ugh I preferred the one at Victoria Main Station. The servers are much more friendly! Except that you can't sit down there... I found average level of cleanliness and am looking to sell you the greatest coffee....

This is the first time I have to give such an unsatisfactory review. The lady greeted us with a not very nice mood. she didn't understand the communication and first she said she would bring it to the table, then she called and said it was ready to be picked up, the tomato soup was cold. As for the toilet, no one has cleaned it there for probably 2 months. the sight and smell were terrible. it's worse than in city toilets. I do not recommend

A place with a lot of charm and with great taste and care in the service and products

A very good environment. And the best Italian coffee!

I was able to enjoy their coffee and croissant (difficult to find good croissants in London…).

Went in for a Cappuccino, am allergic to chocolate and asked to please not have any sprinkled on top. Walked out and luckily checked, it was covered in it. Went back and was apologised to, and was told they would make another. I ordered the new colombia beans they went to give there original despite I had paid extra. Then this was corrected, but my large had become a medium, I was told dont worry ill put in a large cup and add more milk. So thank you Cafe Nero for my 4.20£ large cup of warm milk, an absolute joke. Terrible service though I suppose thankfully I didnt drink the first otherwise it would have been the morning in A&E.

Went there to have a Beverage and a gateaux as well have been there Before was.quite satisfied must say

Really enjoyed my quick lunch. Staff were very helpful. Thank you!

Nothing special They want you to get the most expensive coffee and the biggest cup (especially if you are a tourist)

This was our first visit to a fun coffee shop that has stores throughout London. It was nearby our hotel so we enjoyed a leisurely walk there through a nice neighborhood. The shop was not crowded or terribly busy so there was plenty of seating. The menu was quite extensive and well-priced. We thoroughly enjoyed our flat white and latte as well as a croissant and cinnamon bun. We will be back next time we are in London.

Surprisingly busy even before 09.00. Friendly staff, nice hot chocolate and lovely relaxing background music.Perfect until you see the toilet facilities. I blame the uncouth customer(s) !!! But a more frequent check of the toilet might be advisable.

Fantastic coffee shop with amazing cappuccino expertly made by mr Zoltan. Staff are very friendly, especially Zoltan, Mohammad and Dan. Don't trust the haters with the bad reviews

We had a night in a bus from France to here, and that porridge was all we needed. Thanks 🙏

All of the baristas are very nice but everytime I go the bathrooms are quite horrific. Absolutely unsanitary.

Kind staff, usual good quality products, warm and cozy... But the toilet needs some desperate help! 😱

Caffé Nero is always one of the best choices, due to its excellent coffee options and impeccable service.

For a place serving food and drink the toilets here are absolutely disgusting. Even the staff are using the disabled loo because the public one is a disgrace. Literally poo on the seat, no soap, had to ask for toilet paper, lord knows the last time it got cleaned. Appalling. No good if you are looking for a cafe to work in.

Dropped in for breakfast on new years morning. Nowhere else was open. Two guys busier than one legged Irish dancers. Got through well, no fuss. I gave them praise as they did a terrific job. Customers were very patient. If we had other options we wouldn’t have had breakfast here as it’s either croissants or prepackaged and reheated food. Coffee was ok. Cheap and cheerful atmosphere but wasn’t cheap.

Decent location, smooth coffee, and friendly staff. Let down by lack of power outlets and filthy toilets.

very nice food and coffee, even though it was really busy the staff was kind especially this one guy who smiled a lot it made me and my friend so happy. thanks guys ! (he has a nice haircut tell him)

While passing through London, we discovered Café Nero Victoria Station where we really enjoyed the cappuccino. We went there twice and each time, the recipe was identical and delicious. But we discovered that another establishment was closer. We tried it and the cappuccino was terrible, I don't know if he had forgotten the coffee or mainly just milk but very bad experience. On the other hand, the staff is very welcoming.

Hi, we order the large coffee for a reason and the coffee is just half of the cup and it’s so cold. This is not fair we pay £4 .00 pound.£8 for 2 coffee large but we smaller

Am giving one star for appalling lack of service. Totally ignored us (baristas too busy chatting) with not a word of explanation or apology. Just go to the small lovely cafe with warm welcome next door

Good coffee and very good banana bread! It just takes ages to get your order sometimes

Very right charger on the counter along the window did not work. I guess the dishwasher was broken averything was served in paper boxes. The washroom was very dirty. I do not recommend this cafe. The servicecis poor. Skip it

dissapoiting.... I have been asked by short long working in therre waiter why i have loyaty card... And from where ... Usually i got mine from him or his staff members working in the shop or sometimes my partner always is saving his for me as a handyman he always got them from his work or work mates, and for me once or twice a week free coffe with some pastry or sanwitch was a real treat...specially when i do work for NHS and time for my break is was so refreshing.... Now i feel emberessed even to come back to this caffe. I am so sad... As waiter asked me to provide him proof my recipts...and was asking me questions why i got loyaty cards and from where ect.....again......people behind me looked and me like i am doing something wrong.... I didnt want to cry after busy day but... That was sooo emberessing. i am beyond dissapoited how caffe nero treat loyal customers. Spesially when i spent with them so much money on my lunch so do my partner who is also not happy. :(((( dissapoting experience. Discrimination beyond belive.

No where near enough staff members, stand in the que for most of my break time

Extrem langsam an der kasse. Ich habe bestimmt 15min gewartet. Tische sind wurden nicht abgeräumt. Wc war völlig dreckig. (Klassische Personalmangel) Wenns möglich ist meidet das cafe

I visited this coffee shop this morning. The food was good, but I notice the slow service due to a shortage of staff. Many tables still had dishes left from previous customers. If they could improve the service, it would make for a fantastic dining experience

It's a chain. Not my fav one. Feels run down

I just went in I rem from last week it oct 16th 2023 really really rude staff I tried my hardest last week he couldn’t even work out how to switch a micro wave on he rudely said where’s the money when he hadn’t processed the payment to come up on the card machine the attitude of the duo do t do the job disgusting n I like cafe nero coffee you must pay awful wages the two guys in there are bitter n bad. At what they do n hate

Got the job done with no messt. That's a thumbs up from me.

It is a nice and cozy place with a lot of natural light inside. All in all not bad

Posto carino ma prezzi troppo elevati

Staff not so efficient, long lasting queues.

The worst service in London. Is plenty of better places close to this poor quality place.

Personal molt atent. Neteja millorable.

Wonderful gentlemen work here. The level of care they showed a local elderly lady was Wonderful. They had her sit and brought her a tray of her usual without asking. If she complains about a spot they wipe it. Wonderful experience.

Descent place in a nice district, friendly staff and not long queues.

Dirty, broken sofas. Toilet very poor. Staff ok. Coffee was good.

Only tea and coffee but lovely helpfull man gave me extra hot water and bought it to me x

Fantástico este local perteneciente a la cadena Nero, que según he visto hay muchos por toda Londres. Este de la calle Warwick me ha gustado mucho por varios aspectos. Excelente ubicación, espacioso y bonita decoración. También tiene una terraza exterior, bastante agradable y grande. Nos atendió un chico joven super agradable. Veníamos a probar la maravillosa porción de tarta de pistacho. Magnífica. Parecía poco tamaño, eso sí, para lo que pagas, aunque los precios en Londres ya se sabe que son bastante elevados.

Trainee barista was absolutely awful. Appreciate he's learning, but tried to charge me double what I was meant to pay,... £32 for 2 drinks and 2 paninis. Heated up and gave me only 1 panini and asked if I wanted the other one as well. Then, asked if I wanted that on a plate too. Err... yes, I've just paid for that, so yes. I would like to eat it now too if that's not too much trouble. Made a cappuccino, but then took 20 minutes more to do my next drink, an iced latte. Kept saying "She'll do it," referring to his colleague who was actually doing a pretty good job fixing his mistakes. Useless guy, shouldn't be working there. Not likely to visit this place again if I see him working.

Great place to catch up with friends.

I visited the place for a quick coffee and sat outside. A member of staff came out to clear the tables and as there was an empty cup on my table I told him he could take that as well. His reply was: ‘there is a bin there you can throw it there yourself’. I was taken aback and when I finished my coffe I went inside to talk to him and ask him why he was being so rude. He started shouting and became very aggressive. I decided to leave and when I turned around he was sticking his middle finger at me. I took a picture and he seemed quite proud of his action. Not a very good advert for your brand I’m afraid. I covered his face in the picture as I don’t want to shame him publicly but seriously I think you should have a word with him, his attitude stinks.

Went for a quick coffe. Sat outside and a member of staff was quite rude to me. I went inside to ask him why he was being rude and he became very aggressive. On my way out I turned around and he was sticking his middle finger at me.

Very busy wait time OK. Latte nice table had not been cleared.

Worst coffee ever, tasted like water

Nero is very good cafe but this joint is not that clean.. i asked the waiter to clean my table so i can set When she came she only took the cups and plates then went away and left the table uncleaned with some water spilled over And i had to take tissue my self and clean it

Los camareros son muy amables y se esfuerzan en enterder lo que quieres aunque no sepas mucho inglés. La bollería y bebidas están muy buenas y te las hacen al momento y no son industriales, o no parecen. El ambiente es tranquilo y con música relajante y es un sitio perfecto para desayunar y/o trabajar.

I love cafe Nero... Great coffee, chilled music! No matter where I go it's just nice coffee.....

The only coffee shop I have found that serves scones.

Not much choice of food and it was short staffed when I visited I knew that because the barrista said she was on her own and was using only paper cups.

All good, but the toilet was broken. I don’t get why in uk restaurants and cafes can operate without a proper working toilet

Very slow service today at 11:45 on Monday 20 March 2023. One woman was having to serve all customers and make coffee alone. She was doing the best she could but one member of staff cannot run this place alone; it seems to be a Caffe Nero staffing issue, so it was not her fault. Then another member of staff appeared and he did not help her or seem bothered about the long line of people queuing; he just carried on being busy with a box and hiding in the back room. Lunch time is really not the time to do admin. There were four groups of people ahead of me in the queue and it took 20 minutes to be served. Three people left the queue and walked out. I only wanted to pay for a bag of coffee but there is no way to do this without waiting for all the hot drinks to be made first. The woman working there was still smiling so it's honourable that she is doing her best but ultimately customers don't have all the time in the world to wait for coffee, so this branch needs to recruit more people to work there at peak times. Over the past year, I have tried to avoid using this branch as the queue time and service aren't great, so I've dropped my rating from 3 to 1.

The trainee girl with brown hair is rude, shrugged at me and didn’t say anything.

I'm a loyal and regular at several Nero venues. This venue let's itself down by being, maybe short staffed. For 3 weeks now I have had paper cups and food in bags for eating in. The odd week is understandable, not 3. Attention to keeping cleaner tables is needed also.

Very good coffee in a relaxed atmosphere

Normally a cafe is a place you can relax with a laptop. This place has one plug socket - you have been warned. If it's not in use then you might be lucky. Otherwise you have to sit next to it... Not to mention there's a draft where the plug is.. Which will give you a bad neck. Ironically, the tables I weren't sitting at got cleaned. Although when a few people left they weren't readily cleaned especially when other customers came in. They had three staff behind the counter plus a cleaning staff member.. I wonder why the clearness isn't higher. Its not like it was a busy period. Food wise, cheese cake was ok. Coffee average. Not the best Cafe Nero vibe I remember...

Super service, les serveurs sont très gentils et souriants. Idéal pour prendre un café en terrasse à Londres. Je conseille le chai latte qui est meilleur que celui du prêt à manger. Les quantités sont également généreuses.

El café y los croissants estaban muy buenos. Mención especial a la chica que nos atendió, nos brindó un servicio increíble y, a pesar de no hablar bien inglés, hizo todo lo posible por entendernos y hacerse entender. Es muy agradable que te reciban con una sonrisa tan amigable.

Can get quite busy on Friday afternoon, and the other clientele can be quite difficult and annoying. Not so much room as other Neros.

Iv just visited Caffe Nero not to far from victoria train station & found it very warm & well coming there, the coffee was very good also the seating is very comfortable its the sort of place where you can relax & enjoy your coffee in peice & quiet, so all in all i would give this Caffe a 5 star rating & hope that Caffe Nero keeps this standard of service up as it is without doubt the best Caffe in that area by a long, long way. yours truely a very satisfied customer.

I like it in here. The staff are really friendly and there's always plenty of room to sit and have a chat.

Es todo el estilo de un starbucks y compiten en los precios. Los paninis y los sándwich son muy ricos. La gente es muy amable y hay una chica que habla Español, Italiano e Inglés, por lo que le da atención personalizada a sus clientes.

Buenos cafés para despertar, y desayunos

Sitio magnífico para desayunar. Gran variedad de cafés y ofrecen chocolate caliente. Bollería bastante buena, así como sandwiches en neveras donde ellos pueden calentarlo al instante. Dispone de bastantes mesas y todo esto a buen precio.

Una de tantas franquicias de cafeterias que hay en Londres. Buen café, pasteles y bolleria.

Pas mal pour un petit déjeuner.

Il caffè italiano se lo sognano

Mi spiace ma nè il caffè, nè il cappuccino, nè il personale, nei i cibi somministrati, hanno niente di Italiano. Per un italiano il caffè e il cappuccino sono imbevibili, l'igiene scarsa, il servizio scadente, i prezzi ingiustificati. Se non vantasse italianità sarebbe appena passabile, giacché invece si fa un vanto di offrire caffè e cappuccino italiano, è deprecabile.

Delicious!! Warm, polite, domestic atmosphere.

Had a lovely cup of coffee there, nice large store, very polite service

The services girls in the front desk were very nice and efficient. The cappuccino with good taste The bathroom was dirty

Worst store from all Nero’s Rude staff and they decided they wanted to close early tonight cause it’s cold outside but then I drove 2.5 miles to buy coffee cause their website says it’s open. Lady in pink hair says “ it is what it is “ customer service 0 . The toilet cleaner will be politer

The two girls was very slow, the last time i was here other people served me and they was fast. Time is important especially if people have work to go to!

Coffee was burnt and atrocious but these things happen.

Personale è molto gentile, una barista parla italiano. È molto buona la colazione dolce inglese, con il pane tipico inglese dolce con le uvette.

La tarta de zanahoria esta buenisima. Bien de precio.

Accogliente anche se un po vecchio stile.

Las mesas estaban sucias. La chica que me atendió no fue demasiado amable. Me resultan raras las reseñas buenas que veo, será que me coincidió un turno en el que el personal no era demasiado profesional

Nero coffee shop is one of the bests coffees of all them

Coffee and hot chocolate all full

Excelente lugar, precios accesibles y lindo ambiente.

Franquicia de cafés y bocados dulces y salados. Agradable.

It was a caffe Nero. What exactly do you want? Does what it says on the tin

Muchos tipos de café y por toda la ciudad

Nice Nero's in pimlico, friendly staff good coffee

Pistachio latte is elite. Attentive and friendly staff!

The staff announced the store was closing at 9pm despite Google maps 'verified by business 5 weeks ago' and listed on their website the closing time of 9:30pm. When I arrived at 8pm, 1.5hrs before the official closing time, the fridge for paninis/soft drinks was already covered up/shut down. So unfortunately the opening hours don't seem to be followed properly. Also they were out of pistachio syrup (it was advertised prominently) and my drink was served in a disposable cup despite me drinking in. The toilet was cramped and not super clean. On the other hand, the coffee was delicious, nice comfy chairs, and staff are friendly but unfortunately a lot of issues made the experience not ideal.

Good service. Coffee could be better