Caffe Nero in City of London, Westminster

Great coffee with disgraceful toilets - how can the management team allow such awful conditions which are obviously more than just a single bad instance but generally on going poor cleanliness standards !

Very comfortably furnished! Especially in the run-up to Christmas 🎅

I recommend the cold coffees and the red fruit chesskske

Great Mocha! Thank you barista Martyna

Lots of space at this location so it’s good for when meeting others or in a larger group. Coffee is good and consistent with all other Nero locations!

I liked this café. It is located inside Paddington Station. It offers free cardboard cups and water in all of its branches that I visited. It seems to be Italian, I think. And God is Most High and Most Knowing, Glory be to Him. I hope to God Almighty that I have conveyed some information about him. Oh God, Amen. Prayers and peace be upon the Messenger of God, may God bless him and grant him peace, praise and praise be to God. To God belongs the Lord of the worlds alone, with no partner

Entered around 5.25 pm to have a chat with friends after long. But they closed shop @ 6 pm !!! I was not aware of closing time !!! Coffee is as usual okay. Service was also okay as they were busy in pack up. But that's okay. Cafe is very near to Paddington Station. Everything was good except 6 pm !!! 😌

Best cafe Nero some staff are friendly and welcoming

This is where you get a real risttreto!

very slow service, even as early as 7 am

Nice place close to Paddington to grab a quick coffee

Always wonderful and the Barista Michael is a real Gem.

The nice place to taste a great of hot chocolate. Have a short drop to check my laptop as well. Busy cafe but has a good ambience. Thanks

Kind and supportive staff, and the coffee was also great.

Very nice service Arabic speaking mixed lady was extremely helpful and made my visit very pleasant

There is a grumpy young female shop assistant. I will not go there again. Ruined our day without any apology for the numerous mistakes made. It is a shame that the reputation of the restaurant has been ruined because of her. DON'T RUIN YOUR DAY!

Very disappointed with the coffee this morning.

I come here for meetings as it's quiet, easy to commute and tasty

Just outside Paddington station, this is a typical Cafe Nero. Service was fairly slow, but coffee is reliable and it had squidgy sofas to drink into.

Great coffee, staff is pretty polite and I’ve loved the carrot cake dog snacks on the counter! Such a cute touch!

Qui non si beve nulla che abbia a che fare con il caffè italiano….niente non lo sanno fare. Chiesto caffè ristretto come scritto Sulla lavagna…..in arrivo una bevanda improponibile

Avoid this place and go somewhere that values their customers. The service here really needs sorting. I work in hospitality so I get that it can be hard, but at least try. The staff here have absolutely no manners and a weirdly aggressive attitude. The coffee was made in about 30 seconds with no care, and it was super burnt. When it was time to pay the bartenders didn't say a word. they just put forward the payment device with the sum on it, before slamming the equipment.

Excellent coffee and atmosphere.

Just by paddington station, this is fantastic to visit after a long train journey

I don't drink coffee, but I would always go into a Café Nero branch just for the lemon cake. So hard to find, and so delicious at Nero. Very convenient location.

Comfortable branch close to the station

A beautiful place in England. Very good chain that is represented almost everywhere. I was very excited.

Worst Service EVER!! I visited this place yesterday (05/03/24) around 8am and the man behind the counter was so unpleasant that did not greet or smile.

Self service nice warm place with good coffee

Everything is beautiful except the tables that need to be renovated, but the coffee was very wonderful

Nero is my favourite café. I like to drink my coffee outside but the tables are not enough

Fuyez ! J'ai pris un panetonne café à presque 5£ pour finalement avoir un café au lait sans chantilly alors que j'en ai demandé. Cher pour ce que c'est. Le service désagréable, la serveuse tire la tronche. Et que dire de la propreté des toilettes !! A fuir ! Pas nettoyé depuis le matin 6h, vraiment très sale.

Sad to think that this Nero was once so good and taken care of but now the service is bad, the staff are not friendly, there is barely anything left. The management change really affected that place.

Thursday 14th of December around 4:50pm, service was good and place was not too busy. There was a guy and a girl working. The guy, who served us, shouted at the girl ordering to clean the floor from the mess she made by accident. He was verbally violent and it was sad to see the girl with teary eyes. Someone from management check the guy behavior. He wears glasses. Girl don’t let nobody treat you like that.

Really poor service. I ordered a regular Latte. I then had to ask the Barrista to remove the shot of caramel which she had decided to add for some reason. This was met with a grunt. I then asked to pay with the app only to be met with more attitude as she had already selected the card payment option. Takeaway cups were also being used even though it was still over an hour until closing time. I guess it's easier. Really not impressed unfortunately.

Good coffee, but understaffed. I feel sorry for the employees

Kleines Cafe, gutes Angebot. Freundliche Mitarbeiter/innen.

Caffe Nero food and coffee are consistently good. The staff, however, are a bit... odd. Nice guys, but I was given my drink in a takeaway cup because they "are closing in an hour." Closing in an hour?! Really guys?! Don't fancy running the dishwasher in the hour before you have to close?? Seriously weird.

Plenty of seats, just slightly old couches. But atmosphere otherwise is good. The air conditioning at the back is slightly annoying as it can get cold, if the staff don't switch it off intermittently.

Great atmosphere & the coffe at it's best

Fella with glasses needs some happiness in his life.

Great coffee, scruffy coffee shop.

Lovely service great layout....outside seating is nice.. .probably one of the nicest neros to sit in with a variety of seating atmospheres available, staff is very friendly and professional a++

Thank you Ananya for your amazing customer services. You are a very good barista and all my colleagues loved the coffee drinks and food.

Nice place for coffee and cookies

No es barato pero está todo muy bueno, mucha variedad y buen servicio.

Staff don’t seem to be bothered here. Watched two of them bring in a full chicken shop meal and eat it on one of the sofas while one trainee was left on the till. I watched in horror as, after sloppily picking apart chicken wings, they returned to the counter and started serving food and drink without washing their hands. I arrived before lunch and stayed for an hour or so, and came back in the late afternoon. During that entire time, there was a pair of ragged old socks on a sofa and the floor beneath which no staff member had either noticed or attempted to clean up. When I returned, I had to wait at the till for the trainee to notice me while she browsed her phone.

Best coffee if had since flying into London. Thank you

Kahvi oli perushyvää kahvia. Ei eroa muista kahviketjuista. Asiakaspalvelu oli asiallista. Hintataso keskitasoa.

Barista oli kohtelias ja auttavainen. Kahvissa ei mitään valitettavaa. Sisältä paikka on hieman mielikuvitukseton. Ihmettelin kun kerjääjä päästettiin sisään häiritsemään asiakkaita.

Maybe it was just at the moment I visited, but the staff served my coffee and food order with indifference, the interior decor was nice though

Super friendly staff ! Great service and delicious food. Was lovely sitting outside on a sunny day !

The clerk has no idea what the surprise bag is. Please don't buy too much food to go there. Usually consumption is not recommended, bad attitude.

I muffin veramente buoni, consiglio il the alla menta molto buono, caffè caro (come in tutta Londra) ma non è come quello italiano.

Bad experience in buying food here

Good little cafe nero. Everything is as would be expected in a Cafe Nero.

Slow service and food was over baked.

Good alternative to the station for coffee while waiting for a train - not so busy and with a friendly considerate staff.

First time in a Nero Cafe! And I will try again. Staff very welcoming, very good café (it's very hard to find a good café), and not expensive. I recommend!

Je garde un bon souvenir de la serveuse qui éternue dans ses mains avant de s'excuser et de continuer son service sans se laver les mains... CoVID or not CoVID that is the question.

Very nice small coffee shop, friendly staff , Martyna is such a nice barista . Family atmosphere and great coffee .

Actually, I had a quick meeting here. Service was friendly and coffee was great.

They didn’t notify me there were no paninis and waited for me to call and only told me then, and expected me to come to them to get a refund. The spinach mac and cheese was cold when i asked it to be heated

Loved the dark chocolate drinks! But the place is a little sloppy. It took awhile to find a table that was actually clean.

A nice experience. Had not tried the coffee on this occasion but I've had a great time nonetheless sipping on my cold beverage.

Lovely place ! Approuved by a French Couple ♥️

Unhygienic service, dirty cutlery served several times, poor cappuccino milk that sent me into diarrhea for more than a week, very bored and uncaring staff.

Friendly atmosphere, calm and quick to recieve drinks

Posizione ottima, paste buone per la colazione; locale un po’ sporco e il ragazzo che lavorava era da solo con il locale pieno. Di italiano non c’è proprio nulla.

Nice coffee, nice Snacks, enjoyed it

I think when you have a trainee barista, the main barista should help rather then sitting and smoking outside

تحية طيبة وبعد يوجد عيب او مشكل المحل او القامين على طلب الكستمر المحل غير نظيف جدا جدا وغير مبالي في النظف

My cafe Nero experience was very good I had a love clean and tidy table and the service that I received from the staff was exceptional. Big thank you for the staff member called josh for an amazing in dining experience 😊

I always make time for a Nero chai latte. Best you can find from the high street coffee shops.

Haven't ever used a Caffe Nero before but really needed a coffee hit. This cafe was nice. Spacious, friendly and very welcoming. Coffee tasted nice too. Will 100% go back. Nice vibe I got from it.

Se volete un caffè con la crema, provate. Una mia cosa personale l'aria condizionata troppo fredda.

It was bad experience for me on Sunday date 31:7:2020 at 17: 15. One of the staff was angry when you were ask him the our orders. And we were waiting for 20 minutes inside the cafe the staff wasn’t there. I always drink my coffee here but I don’t know why he speaks to us like that.

A good store, in a nice location. The trained staff make good coffee.

Went a few times early in the morning whilst staying in Paddington. It was closed on each occasssion - at least 40 minutes after Google and its own door sign had it listed to open.

Google Maps says it opens at 6am on weekdays, their schedule on the door says the same, yet 6:21am the guy is unpacking. Looks at me through the glass when I point to the schedule, carries on doing what he wants.

كافيه معروف و لكن جلساته الخارجيه غير مريحه خصوصاً في الجو لندني.

I have been today, the staff is very rude, never come back again.

Mediocre service, decor starting to look a bit scruffy in places inside, tables not being cleared. Quiet and air conditioned. Bitter coffee compared to other chains, but that may be to your taste

Continues to be the best start to a very early rise. Thank you

It was a nice cafe experience. Staff were very friendly and helpful.

Good options for coffee, hot chocolate and iced drinks. The eating options are also decent. Best thing is they will warm up the sandwiches unlike pret which serves cold. Had the chicken cheese sandwich which was big in size with decent filling. Has both inside and outside seating. Value for money.

This Paddington Branch of Caffe Nero used to open at 6.30am. Still says that is when they open on the front window. Popular for early risers and workers. No longer it seems. The door is often firmly shut at 7.45am. If this is due to lack of staff, change the sign. As for the coffee shop- generic but pleasant. Good coffee.

I visited this branch on Easter Sunday 2022. This is my plan b branch as my original choice is the one inside Edgware Road Station, but was closed. When I arrived there was a queue but manageable, mainly tourist and there was one girl behind the counter. Moments later another colleague helped. It was extremely busy as not many places were opened given the public holiday. There was also a payments issue, this didn’t help the backlog of customers waiting. When I was served I paid via the app but didn’t go through. I advised the girl I would sit close by and pay later. At this point it was cash-only. Thankfully my payment went through. I would like to commend this girl, she handled the situation brilliantly and given how busy it was; extremely calm! I was impressed and thanked her and the male colleague as a I left. I will visit again as the staff were extremely professional given the nature of issues and customers present. She can be described as having a subtle french accent(?) and wearing a head scarf. Well done!

A usual fan of Caffe Nero outlets but this one let me down. Visited this place on a Saturday afternoon. I specifically asked for a single shot iced Americano with Guatemalan beans and the trainee barista added 2 shots to hot water and added ice on top leading to warm Americano versus an iced one. Most other Caffe Nero outlets are way better than this one in terms of service.

Bonne gamme de boissons givrées ; ambiance décontractée, tout près de la gare de Paddington, le soleil sur la terrasse pendant la matinée.

As expected, tasty coffee and fast service

Ottimi dolci inglesi e caffè all'italiana. Per chi cerca un gusto "vicino" al caffè italiano...

I have been here before and the service was good. However, I visited this store yesterday (04/03/22) around 11am and the man behind the till was so rude and had lack of customer service skills; he proceeded to shout at me from a distance to take my order (do we shout to take orders now?) and made a derogatory comment *shouting* “I am trying to take your order what do you want” whilst waving his hands aimlessly. Side note I’m partially deaf so I never noticed he was talking to me at first as it was busy and the queue never really moved, I don’t appreciate being shouted at even though I am deaf as this made me feel embarrassed although sometimes I cannot hear well I could understand the man perfectly he really didn’t need to shout - this caused other people in the cafe/queue to also stare/look which wasn’t nice for me. I understand it’s difficult when it’s busy but this should never surpass to shouting at people in a rude manner. The coffee is good but it’s safe to say I will not be back after this horrendous experience.

Open early in the morning, so good place to relax and get a nice cappuccino

Seeing young staff working here alongside the stress of uni and everyday life is motivational in every way. Getting to know their lives before “quoting their canvas” can be touching. Please don’t expect everyone to be as cheerful as Larry every morning 7 days a week. Background lives also play a huge role so please be considerate and not lose your temper after 10 seconds of waiting. Much love to the staff of Nero!

The coolest Nero staff ever here. The most awesome people work here. Every single one of them is a beautiful character. I love coming for my tea here.

Had an americano and a espresso for take away, coffee was ok.

1 'trainee barista' on duty with a bad attitude.place in a shambles. I would avoid at all costs and visit the Chilean Coffee shop down the road!

Nice staff, clean and near train station

Ok coffee shop a stone's throw from the station.