Caffe Nero in Gloucester

The furniture is in need of replacement, as it no longer meets the expected standard of comfort or aesthetics. The quality of the food varies, being satisfactory on some occasions while falling short on others. Additionally, the tables are frequently unclean, often left with remnants from previous customers. However, the staff remains consistently courteous and approachable, providing a positive interaction for guests.

Amazing service, great food and lovely chat with the Shift Leader Cole. They made sure my food was delivered to a high quality and also ensured that everything was ok. Thank you, Cole, for making my time there a great dining experience

I like working here because of the staff but my data never works properly here for some reason. Used to be on three and now O2. It’s frustrating because i can’t really work here much anymore because of this

Staff work hard here and are always friendly.

Caffè Nero is perfect for relaxing and catching up with friends. The coffee is excellent, especially with their seasonal options, and the takeaways are always good. Cozy atmosphere and friendly staff make it a top choice!

Friendly staff. Efficient service. A tad pricey.

Staff are always friendly and helpful, the service had never faulted. Always seems to busy but can understand why as it's so good!

I like this place very much, I go there often

Good branch Nero. Typical Nero hot drinks and snacks offering. Visited Sunday afternoon. Very quite. Nice staff. Single toilet (key required)

Sour faced servers. Chai latte the worst on the high street.

Great place for a coffee. Had the hog and cheese toastie. Wasn't a fan of the cheese. Otherwise great for breakfast lunch

Lovely helpful staff! great coffee

Went in for a hot chocolate, lovely.

I ordered a frappe and it was disgusting. The drinks at caffe nero just taste disgusting. The staff were very friendly here though.

What's not to like ......... coffee please 🙂

A bit noisy because it was pretty full.

Nice food, although a bit of salad would have been appreciated, but my toastie was good, and excellent green tea. Very good and cheerful / helpful staff. The coffee shop is just by the musical clock, which is a delight for children and visitors alike. The toilets were spotless, whilst the decor and furniture were clean and comfortable.

But small, only 1 toilet but ok

Cafe Nero....love it ! Great sweet and healthy cakes, very good coffee, friendly staff. A guilty pleasure always 😇🥰😋. Always friendly staff and good coffee.

I was only in for a quick coffee, but the staff were great and so was the coffee! Cafè Nero's seem to be hard to come across these days and it's a shame as their coffee is actually pretty good! Coffee was priced very reasonably too! Will definitely be back!

Nette Service, leckeres Kaffe. Super Ambiebte, alles in gemütlichen Still mit weichen Sesseln und Sofas.

Friendly staff and helpful . Had a lovely smooth coffee. Amaretto latte with oat milk was spot on.

Always a lovely experience. Great coffee really nice cakes and good customer service each and every time I go in.

Good place for a quick cuppa and cake.

the girl that served us was really friendly and it made the first experience i had going here enjoyable and i defo want to come back, it’s a nice atmosphere

Absolutely filthy place , the floors the walls the furniture, every single wall ,table, chair or stool in the place has something smeared on it. Like drinking great quality coffee in a crack den. Sort it out Nero you've got the coffee bang on ,now sort out the filth and make it a nice place to be

I always enjoy coffee from my favourite coffee shop. I like the double shot that comes as standard.

Best cappuccino ever. So thick the spoon stands up! Thanks Pete

Somewhere warm to sit in with the two dogs and have a nice hot mug of coffee. The buscuit latte was amazing and had a cheeky cheese and tomato toasty 😋 Had a big metal doggy bowl of water for the dogs too.

Starting to look very tired. With all the smokers outside and the front door propped open, they may as well smoke inside. Wasn't an enjoyable cafe.

Great food and fantastic coffee 😊☕

Find the staff not welcoming and always feel out of place

Had a sausage roll and a latte. The server was very kind and carried my coffee to the table as I was using a walking stick and would struggle to carry it with my bag as well. Lovely coffee and warm sausage roll on a freezing cold day.

Friendly staff, good service. Food a drink as you would expect from Nero.

Lovely afternoon refreshments as duly required Christmas shopping Stole the bissiness from Costa not wanting to be open at 16.00 sat afternoon lol

Nice and welcoming, staff friendly, comfortable and warm. Nice cappuccinos and muffins were amazing

Luv Nero's coffee and staff are so friendly makes u so welcome 😁

Lovely staff and brilliant service. Staff always have a great smile when they greet people

Nice chilled coffee shop. Very chilled out atmosphere and friendly professional staff.1

Great place to rest ones pins during a visit to the retail 'village '. Recommended.

Good chai tea and excellent mince pies.

The young lady who I believe is management was so professional, the service was 1st class and that's why I keep coming back

Very helpful staff and they are friendly nice drinks and the store is clean

Good coffee at reasonable prices

Sat outside with nice view and good, hot coffee. Babycino was free (nice touch) and colouring in available free of charge for children which again was a nice touch. Toilet immaculate.

Excellent service and staff are very good

Cheerful, friendly staff with the standard beverage chocies and flavors. The area is a bit undesirable, but it is good to have a Caffe Nero option in this small town.

Staff are super friendly and the sandwiches are delicious

A very pleasant place to relax and enjoy a coffee (excellent coffee by the way)

My favourite place for drink and food call in every friday whilst shopping

Yea I prefer Neros, bit cheaper than Costa, bit friendlier and I prefer the Mocha my usual.

My favourite coffee shop I go there every week

I go here every time I am in town, I love chai lattes and everywhere else does the awful syrup but this place does the real chai latte powder and it’s the best!!!!! Highly recommend salted caramel and pistachio frappe and the green booster too! The staff are always super friendly, it’s always clean, and most of the time they remember what drink I want before I even have to ask! This is why I will always choose Nero over costa and any of the other big branches. Their coffee is way nicer too and they’re just always welcoming and friendly.

El café estaba bueno, como siempre. El servicio fue rápido y el personal era amable. El ambiente era agradable en esta rama.  (Originalmente había planeado tomar mi café en la sucursal cerca del área de los muelles, pero estaba muy ocupado y no se veía muy bien por dentro, así que entré y encontré la otra sucursal).

Always have lovely coffee at cafe. The toasted tea cakes are the best, always full of fruit and always hot. Being pet friendly is a definate bonus.

Nice coffee; friendly staff even though the cafe was extremely busy. The main reson I will be visiting again is you are allowed to drink your coffee at your leisure and enjoy the free wifi without needing a mobile to sign in and receive codes.

Love this cafe, the staff are great, very friendly and welcoming. I had a latte and an almond croissant - the latte was lovely and the croissant still warm from just being baked - yum!

Love this branch at Gloucester. I only have 1 shot of coffee as I find their coffee strong. Staff friendly.

Typical cafe Nero. Good quality coffee with a selection of cakes. Variety of seating. Staff very polite. Door slams every time anyone leaves it could do with some device to stop this.

Un espresso decisamente buono per essere in Inghilterra, i dolci piuttosto dozzinali , mi aspettavo qualcosa in più anche sulla pulizia

Just popped in with my family for coffee ,The cafe was very clean and comfortable armchairs ,coffee was great.Very enjoyable.

£15 pound for a few drinks and some deserts. Which I'd have been happy with if the drinks had some flavour or the deserts weren't tasteless garbage. Overall no good for drinks and well below average for food. Avoid at all costs.

The normal expectations of cleanliness from a major coffee chain, sadly fell seriously short today. When you are given such badly soiled, grimey, filthy, disgustingly dirty spoons to stir your coffee with it makes you wonder also just how poor is the cleaning regime for the coffee cups that your latte is being served in. We really couldn't bring ourselves to dip these dreadful things into our coffee for fear that we might be poisoned. Photo attached for others to judge.

I particulary dislike the service, we were standing in long queue and staff on counter was talking to some one whom they knew for almost 10 mins. Staff should realise when there are long line waiting to be served only things related to order should be discussed, for exchanging greetings there is ample time after office hours!!!!!

Good range of food and coffee albeit quite cramped and dark inside and lacks natural light and air which made it disappointing which maybe explains why so many sit outside I guess? Not really pushchair friendly though!

Después cambió a café Starbucks siendo cerradas Nero los últimos meses o así. Y ahora es mi nueva línea regular. El personal que sea tan bueno como es. Muy concurrida cafetería como se esperaba en el centro de la ciudad, pero sin duda el correcto de los miembros del personal. Siempre educado, siempre presentable y lo más importante, gran café con una sonrisa. No. 1 tienda de café y personal en Gloucester. Bien hecho, Nero

Dropped in each morning of a weeks holiday for an early morning coffee and was welcomed by friendly staff who remembered previous order. Also bought croissants which were still warm and fresh. Free wi fi working well.

Ok place, very dark inside, same old... nothing different from any other Caffe Nero. Staff friendly, premise clean.

So I was in Cafe Nero today, I had a latte and a piece of the red velvet cake (delicious). The visit was very good, however the women behind the counter was very forceful and well I felt a bit uncomfortable as a customer. I could understand if it was busy, but there was 1 other person in the queue. There was no customer care whatsoever. Overall, coffee and cake were fantastic, feeling like a welcome customer, not so much.

made to feel very welcome every time we went into the shop only stopping for the weekend but used this shop 4 times

Happy well managed coffee shop, close to the Cross (and Cathedral) in Gloucester city centre. Very laid back, relaxing Sunday morning in an attractive coffee shop with cheerful, and helpful staff. Good range of teas and addictive hot chocolate with lots of cream to beat the cold windy weather.

We drove across Gloucester specifically for a hot chocolate Milano (my favourite), nice little tucked out of the way cafe, service was slow (one girl was working hard but the other was having a chat, doing nothing) received all we asked for. My daughter (normal) hot chocolate was quite bland but she didn't mind too much, hubby enjoyed his espresso but my Milano was very disappointing. It had a funny smell which was off putting and besides a couple of sips I didn't drink it. Have they changed the recipe?! I hope not and that it was a one off but was left disappointed :(

One of my favourite places for a perfect coffee. The Baristas are very professional and keen to provide the best experience for every customer

Great for a quick fix however £3 for a tiny expresso mmm not sure i would go back! Quite dark in the shop too, so not very inviting!

Top service from staff. Good selection of snacks/cakes. Nero coffee always has that bit of extra flavour compared to other well known suppliers.Free wifi, comfortable seating and not usually as crowded and untidy as the others.

We went in for a drink after our meal the atmosphere was great everyone was friendly and welcoming would certainly visit again

Visited both cafes on my visit the staff in the one in the town centre were lovely and very chatty but both places clean and helpful.

Went here multiple times, sat inside and out. During many busy time I enjoy sitting outside drinking a coffee and people watching or just looking at the docks. Prices are not bad either!

Simply the best coffee in Gloucester - made as you want it.A great group of staff and Jade, the manager, runs a tight ship.Love it !