Costa Coffee in Gloucester

They were rude with me just for asking for a dash of cold milk on my black American… I know it’s last minute especially when it needs to place it on the till but it was a dash… no need to be spoken to me like I was a child, on other occasion I asked about a cake and again was not friendly at all, so I now believe I can confirm I won’t be back or even bring my family to see this kind of behaviour, may need to think as beefing nice to customers does not hurt at all.

Very basic inside this store. Staff ok. Tables needed clearing away. The person taking orders was condescending.

I’ve visited the store the past few Sundays, The coffee and atmosphere created by the team was great. The manager Zipporah was friendly, helpful and we had a lovely conversation - looking forward to visiting again.

Busy coffee was as expected for Costa not bad at all. Tried the frozen frappe they are doing for summer.

The coffee is fine, but we wanted to sit outside and all tables were like on the attached photo.

Has usual with Costa great coffee and their brown toast with marmalade is really nice. ,good service and a nice atmosphere.

Love coming to this costa, always find peace and coffees plus hot chocolate are always great! Also their Caramel latte tastes better than the ones I’ve previously had in Bognor Regis when I was on holiday. Find this costa more relaxing to bring my son as he finds busy places to much like I do. Kay and the rest of the staff are amazing. So was Rory (R.I.P my friend).

Coffee was cold ,staff was trying to be funny when I asked how big was the small cup? She answered small and she was laughing. The place was cups everywhere. Just not a good place to be .

Good coffee early on aSaturday morning, decor could be improved

As normal, excellent service and perfect coffee.

Really good, quick service and not to busy

Nice place to go, the staff were friendly and the service was prompt.it is situated right in the middle of the city.

Two of us came in for a drink and to sit outside for a catch up. Served by kaleigh and what wonderful service!

Only popped in for quick coffee before heading off to do what I hD planned for the day, the young lad who served me was very polite, we done

When visiting Gloucester this week I went in for a Hot Chocolate. The server 'Jay' didn't seem interested in cleaning up and helping his female colleague; he was more interested in talking to his mate in the coffee shop. When he served my hot chocolate to me it wasn't up to anywhere near the top of the glass like I've had in other Costas. I asked for it to be filled up more and he rolled his eyes like I was being a pain! His colleague said that's how they've been told to make it - more frothy on top (it had 2 inches of froth at the top). Well I don't get that at the other Costas. The shop itself was very dirty looking, it needed a good clean, the seats were minging and there were tables that needed clearing, there were only a few tables occupied in the shop so it wasn't busy - the staff had chance to clear away, but hadn't bothered. At one table with comfy seats It looked like someone had left their drink and gone to the toilet, but after a while we realised the food and drinks hadn't been cleared and tidied. If it had been cleared up someone could've sat there. It was so grubby looking I wouldn't return and the man serving would put us off going again too. The worst Costa I've visited.

Lazy workers,apart from one girl she is always a pleasure to see,the rest are just lazy and slagging other workers off not a nice place at all,

My favorite place to take my weekly coffee…perfect service, awesome coffee ☕️

Not a coffee lover! But a very enjoyable pot of tea and cinnamon bun served by a very pleasant and helpful member of staff was just what the "doctor " ordered 😀

Enjoyed lunch here on Saturday, breakfast Sunday morning, and frappes at the end of our weekend in Gloucester. Staff were friendly, service was good, and the food and drink was the usual Costa quality that we know and love. Thank you.

Great cappuccino with a little extra chocolate and almond croissant. Staff amazing and attentive, will definitely return.

No whipped cream like I order it wasn’t the in a plastic cup so my money down the drain. I won’t be ordering again from Costa not like what it was meant to be.

I went there today and ordered 11 coffee. I’ve asked the girl on the till if she prefers me take the list and out the order or she want me to say it. She wanted to see the list so I gave her the list. After she put everything and asked her 3 times to please make sure on of the coffee was auger free she said ok and then I asked again she’s said it’s not auger free. I asked 3 times to make sure all iced coffee are blended she refused to blend them. After she put the order from the list I gave her and I’ve paid I asked her if she’s done one of the coffees because it’s was complicated and she said no and i have to pay for it(after I’ve already paid for everything) I payed AGAIN. After I’ve asked if all 11 coffees are done they said yes so I counted and there was one missing(mine). So hats ok the man was very polite and helpful and made another one for me. I think whoever thatlady int he till was needs more training and take it a bit more seriously. I’ve worked in a restaurant that was with two hours waiting lists and got a lot more complicated orders than that.

Took over an hour for it to be delivered with no updates on the food. Driver just turned up and was rude. Drink was half full and the food had fallen out of its box that it comes in so half of it was in the bag so it couldn’t be eaten.

Great coffee, fabulous toastie and brilliant company although the latter is not down to costa 🤣

Best Costa shop in Gloucester, always clean, friendly staff and great coffee ☕️ 👌 😀

Half order was missing. Still charged full amount. Very disappointing

I haven’t received my order would like a refund in my account

Just wanted to say the tallish guy is so actively friendly. Will greet you & say bye aswell which is a really nice touch & made my day alot better. Its so nice to feel welcomed & valid in costa :) ❤️ Give these staff a pay rise :) Nothing to do with staff but 3.70 for a latte? 😳 expensiveee

Great service, laid back and friendly but professional. Carrott cake and latte was spot on!

It's good to know that they also serve coffee with the healthier choice in milk ... yes full fat moo moo milk... everything else is not milk

Ideal pra quem dá aquela parada pra apreciar café regional e aquecer o momento com uma boa xícara de café.

Amazing staff....shame they have changed their dairy free milks but that's head office issues not this branch

Always good coffee with the healthier option of, real, full cream milk. 😋 (better for your heart) Service with a friendly smile too.

1 hour and 57 minutes late never ordering costa again.

Worst Costa ever been in. service slow coffee was awful. floor looks like could do with a good brush, tables not been cleaned. toilets need a good cleaning, toilet needs cleaning really dirty and floor dirty and no loo roll. I would never use here again felt not welcoming at all

The driver turned up with the complete wrong order, i haven't received any order?

Says my order was delivered and wasnt. :(

ordered the food and delivered time changed. toastiewas cold and hard where it’s clearly been sat there waiting! drinks were cold and only 2 marshmallows which costed 50p!

I got 2 sausage baps when I ordered 1 bacon 1 sausage. Also ordered 2 oraange hot chocolates revived one. That’s not even the one I ordered. Absolutely fuming!!!!!

Coffee had split in transit. Leaving me with half a cup of coffee. And the Mini toblerone bar missing from order.

Saturday morning coffe and cake, not particularly busy but took 12-15 mins each customer to get drinks. 4 sets of customers actually left after starting to queue. Not sure what the issue was there seemed to be enough staff. Staff though were very pleasant.

Disappointed the rider had no idea which direction he was in the food was cold the drink was loop warm. This is the second time this has happened. Will not be using just eat with Costa again they let Costa down big time.

Brown coloured water, no taste whatsoever.

didnt realise it was "serve yourself saturday" . waited in queue whilst staff plodded around putting cutlery away and drying wet cups. No "be with you shortly, or sorry for the wait". I have multiple sclerosis and have bad balance and was just about to topple over when they eventually made contact with the human planet (customer). When eventually served - the food and drink was just banged on the counter. no offer of a tray or any cutlery. I had to ask for a fork and when I queried the quite high price of £6.30 for a regular drink and SLIVER of cake 🍰 I was met with impatience and annoyance. The "trifle cake" 😂🤔😥 was probably called trifle cake because of the size of it and the minuscule amount of "trifle" on the top (it wasnt trifle it was icing) and if I'd given it to my cat it would have still been hungry. Still perhaps they were just having a bad day but I wont be going back again on the off chance of getting better service. Sorry guys but 1 more disappointed customer.😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡

Two young lads busy talking to eat other , asked to eat in ,but got a cake put in a bag ,no napkin - ,and coffee cup with no saucer and no spoon ,not a good experience

Turned up on a Friday at around 15:00 and it was already closed! Ended up going next door to Nero and apparently they have a habit of either closing early or not opening at all.

Coffee and tea great but unfortunately in disposable cups. Presumably short of washers up!!

10 minutes late but didn’t get a straw

Ordered a hot bacon roll, got sent a cold sausage roll and note to say they had run out of bacon and the oven was not working, had to cook it at home ( not really what I wanted) , would have been better customer service if they had put some freebies in the bag or did a refund

Slow don't listen to orders get them wrong a lot.

Not clean , coffee to acid, service strange?

Rocky road slices are the best.

Drinks has spilt and mixed by the time they’d been delivered.

Great but sad can’t order from where I live

Lovely and refreshing especially in this heat. Thank you again !!!

The delivery driver was lovely and friendly but the delivery time I saw on the app was in the same place for.several minutes and I ordered it an hour ago.

I’ve ordered twice and altogether 5 coolers and got 2

I ordered a caramel frappe with coffee and received blended milk and ice with cream on the top. There was no coffee or caramel flavour, no caramel sauce and no caramel sugar on the top, I paid £8 with delivery for a drink that was flavourless and looked or tasted nothing like what I ordered.

Food arrived cold, drink was melted, I was missing a cookie and the other two was totally wrong (no where near the original item)

Popped into Southgate street Costa (glos) this morning before work and had the loveliest service from Thors I believe his name is! My coffee was made exceptionally quickly and while service is important it made such a difference to my day when a person is genuinely kind and goes above and beyond to ensure both your coffee and morning is off to a positive start! Big shout out to Thors and thank you!

Unfortunately coffee must have been contaminated with one of the syrups unable to return due to time

every time our coffee arrives I have to warm them up because their really cold ?? I don't understand it unless its being made before the drivers there which they take awhile to get there or be assigned which isn't Costas fault but they shouldn't be made until the driver has arrived

I ordered a cappuccino with chocolate sprinkles and I got a completely ‘flat’ weak coffee that looked like something from a vending machine . I also ordered a latte with a caramel shot which was an extra 50p … I did not receive my caramel shot ! Disgusting . Total waste of money

So It took over an hour for me to get my two coffees even thou I live 5mins away in car it takes less than an hour to walk there and back

Everything was perfect I just didn’t got the cinnamon dusting cause they didn’t had . They apologised for it

Ordered a toastie Got a warm sandwich 🥪

Great coffee an was not busy an able to do a bit of work due to free WiFi

Good hot chocolate even remade in a takeaway cup when I had to leave for free

What can you say about coffee it's got to eat costa

Part of my order is missing and I have no way to contact the restaurant:( I'm missing my vegan cheeze toastie and also my lemon cake :( The drinks were good though

Coffee didn’t have a keep warm seal on and toast is wasn’t toasted. Also had 50% off sticker yet I payed full price.

Driver quick and professional. Excellent food! Excellent service!

Wrong item received... ordered Vegan cheese toastie and received a bacon roll.

Lovely clean spacious area. Staff really friendly ☺️

Visited again on Saturday 1st January, this time it was very quiet and got served straight away, no waiting. Coffee was ok, just what we wanted.

Amazing customer service. Had 2 lads in there on their own on a busy Saturday. One was obviously a newer member of staff but they still did an amazing job.

Food was cold and wrong ong order

Visited on Saturday 13th November for coffee. Really enjoyed our coffee, plenty of staff to serve you. Pity they did not clear the tables after guests left and you had to do it first if you wanted to sit down.

Drinks and food great. Did receive the wrong crisps though.

Poor service to be honest I had items missing. They sent me a ham toastie instead of a regular cheese toastie.. I don’t eat ham because of my religion. Order just seemed incredibly rushed and not thought through. Won’t be ordering from here again

One panini was missing, the other was cold and thrown into the packaging. The drink was not as advertised and also cold. Shame as I usually order from Costa often.

Only half my order arrived (missed the actual lunch part). My drink arrived but was spilt all over the bag. Driver tried to argue it was all of my order despite it including the receipt (if somewhat soggy from the drink) saying their was more ordered then he had given me. So all in all quite quick if you don't mind not actually receiving your food.

Perhaps the slowest service of all coffee shops in the city centre and by quite a bit. It's no dig to the newer staff because it looks like they have new staff around a lot and they don't know what they don't know. Management however, they need to staff the place properly. There's consistently enough staff around, but more often than not one person who looks like they haven't been taught the job, is the only person running the machines. It's not good for the company but more so, they're opening newer staff to being seen as incompetent and lazy when it's not necessarily their fault. On the plus side. They're polite.

Really great experience! I previously ordered coffee from Starbucks which came cold, the food tasted off and overall a bad experience. However, Costa have reignited my hopes in delivering coffee as it all came hot and delicious!

Drinks were hot but they messed up the two lattes on my order. They gave me Soya milk when I asked for skimmed milk and the Soya latte got ordinary milk. Couldn’t find a number on the receipt to let them know…but experience has taught me that they wouldn’t correct the order so refund requested.

I'm not happy items were missing and I want a refund

Excellent friendly service would definitely go there again.

Service is a bit slow, seems to be running on reduced staff though so forgivable.

The hot drink arrived cold and was only half full

They messed up my first order and gave another delivery driver my order. So I had to pay for 2 orders to get my 1 order. Very poor service and I wouldn’t use just eat ever again.

Good service and excellent food

Wrong drink delivered called the store and was advised to go through just eat

Very quick service easy to use as well definitely will continue to use sometimes

Amazing delivery driver kind and polite - usual Costa service

Ordered a large hot chocolate with cream and sprinkles... cup had no cream and no sprinkles and looked more like a medium than a large! Was also a little cold!

blue tissue paper stuck on ham and cheese toastie.

Mi pareja y yo seguiremos regresando a Costa, ya que el personal hace un gran esfuerzo para que cada visita sea una experiencia positiva, después del cierre. Debe ser difícil tratar de mantener contentos a los clientes, manteniendo al mismo tiempo el distanciamiento social y los altos estándares de higiene. El increíble personal logra hacer esto y sigue sonriendo, nada es demasiado problema. Están permanentemente en movimiento, trayendo bebidas a la mesa y manteniendo todo limpio. Muchas gracias a ellos, ¡es tan agradable poder salir de nuevo!

Flat white while pretty wasn’t anything special and staff were clearly under pressure to the extent where they didn’t seem to enjoy their work.

Piped in for a morning coffee. It was a pleasant experience with friendly staff and nice atmosphere. Coffee as always was good. Nice place for a break while in Gloucester.