Caffe Nero in Nottingham

Amazing experience, great customer service experience, good value for money, wonderful staff. John is a great professional barista, always meets the customers with a professional smile. John barista has many other qualities, including: Customer service John barista is welcoming and gets to know regulars. Efficiency John barista is efficient and makes drinks quickly and correctly, respecting customers' preferences.

Whether you're here for coffee or just to unwind, the vibe is perfect. John remembered my order – such a nice personal touch. Fantastic experience.

Had a latte and a mocha great service, drinks always good and hot.

Came for a coffee. Classic Nero quality (in my opinion the best chain coffee). Pleasant staff, excellent service, relaxed atmosphere. Special mention to the toilets. Trying to find them requires a journey which feels like going to the centre of the earth.

I’m an avid Nero drinker, I’ve tried every Nero in nottingham (crazy I know) but this is by far the best. Nero can sometimes get a rushed feel, which is understandable during busy times but I always like to come into a calm environment for my weekly mocha. This one is by far the calmest and nicest atmosphere. High celling makes it feel open and airy, not as camped as others, and the staff diddnt rush me to order my drink. The mocha was delicious! Thanks to the two members of staff in today, I needed a chill Sunday coffee :)

Great cafe. Nice Nero this one nice servers loos are downstairs though which is tricky dumbo free most times pricey but nicey be warned that the Italian cream bun is the foodie equivalent of crack cocaine it's simply the most gorgeous bun I've eaten since haunting Jewish delis years ago of the three cafe chain big boys Nero is king 👑👑💖

Had an early latte to serve my mild coffee addiction - friendly staff

I buy something to eat, they don't give me cutlery and napkins. I want to buy it myself, unfortunately it is not available. I want a knife and fork. The fork he gave was dirty. Bir daha burada bir şey yiyeceğimi sanmıyorum.

Service was quick and cheerful. Fairly quiet as 9:41 on a Monday. Cappuccino was on a par with other coffee shops I have used.

I am writing this review to express my disappointment with the service I received today at your establishment. At approximately 13:45, I visited your cafe with the intention of purchasing a bag of coffee using a QR code from the app, which entitled me to a complimentary purchase. However, upon presenting the QR code to the employee, a woman with curly hair and glasses, I was met with a rude and dismissive attitude. She looked me up and down as if I had said something outrageous and pointed me towards the coffee bags without any assistance. Furthermore, when I inquired about the available blends of coffee, her response was curt and unhelpful, merely instructing me to "just look." Additionally, when I attempted to explain that the QR code had an expiry date of today, April 24th, 2024, she rudely dismissed my explanation and insisted that it was expired without further consideration. The dismissive attitude and lack of professionalism displayed by your employee left me feeling spoken down upon and insulted. As a customer, I expect to be treated with respect and courtesy, regardless of the circumstances. Unfortunately, this was not the case during my visit today. I understand that mistakes can happen, but I believe it is essential to address and rectify instances of poor customer service promptly. I sincerely hope that you will take this complaint seriously and address the behaviour of your employee to ensure that other customers do not have to endure similar experiences in the future.

Well! As I’m a daily user of Neros no matter where I am , I have to say on that rare occasion a member of your staff stands out. Myself and Porter Hawkins both believe that Angel Row Nottingham has a very pleasant and welcoming staff . Austyn and John both very very pleasant . A few staff could learn from this, they really could. Over the years you have had great staff and Angel Row Nottingham are now the best of the best.

Just want to say Thankyou to Miriam who greeted me with a lovely smile and great service today while grabbing a lunch break coffee.

I've said it b4. I'll say it again. It. Best place for mocca in town.

Didn't have food just had coffee it wasn't to the usual high standard

I popped in last week for coffee and mince pie and a place to get some work done. There were plenty of options of places to sit including places where I could plug my phone and laptop in as well. I sat in the warmth and comfort working for over 2 hours with a coffee and a mince pie. I was even able to log on to the free Wi-Fi so that I could get my work done. It was ideal. The only disappointment was the mince pie as it just wasn't that good!

For the past two years, this has been my go to cafe on the weekend afternoons! Coffee is great and the staff are super warm and friendly.

Staff are amazing, Coffee is always perfect.

Chilled out atmosphere with relaxing jazz as background music. Main toilets downstairs, disabled toilet on ground floor. 👍

If you want to grab a cup of coffee before work or just to go on a quick walk then NERO would be the place for you. The coffee is not the best but it is better than a lot of other places. This branch specifically knows how to make a good cup of coffee.

Been in a few which are dog friendly and welcoming. Lovely choice of desserts

Pretty usual caffe nero. I think there are cafes in Nottingham with a nicer layout and better places to people watch. I prefer cafes where drinks are in reusable cups when you sit in.

Not been to Caffe Nero's for a long while. I enjoyed a tea without milk and a slice of carrot cake, both were delicious and a fair price. Thankyou.

Preso un caffè expresso, buono un po' caro

Althoughy special request for coffee with pistachio was fulfilled and the staff was friendly, there were some questionable characters inside which made the atmosphere a bit awkward.

Woman at the counter is very rude. Good opening times, standard Nero coffee.

Good, no...very good coffee and awesome food.

Nothing special, not tested in coffee or or food

Slow service, perhaps caused by most of the staff being trainees. Gets ridiculously busy - they need to expand their seating area.

Girl who served me was not very friendly.

Gabby and Joanna were absolutely lovely tried the cherry iced latte with my daughter when we found the coffee too strong they did it with decafe no extra charge due to having only taken a couple of sips.

My new favourite branch of Nero's in Nottingham. Very much my second home when I'm in the city.

Great friendly staff always have a smile

Great coffee place, well prepared brews, super nice staff, what's not to love about the little coffee shop on the corner? Urban vibes. Regular snacks and food. Good selection though.

I enjoy coffee here. Overall the service is ok On a couple of occasions I had rude service but went to another chain and had much better service.

Great Caffe Nero location, with a good feel to the store itself!

This cafe is nicely located and easily accessed making it a good choice to have a break. It has a spacious seating area and a cozy ambiance and a friendly staff.

This cafe is nicely located and easily accessed making it a good choice to have a break. It has a spacious seating area and a cozy ambiance and a friendly staff.

Black forest coffee amazing, relaxing atmosphere, friendly staff tasty cakes.

Amazing coffee, a great environment and amazing staff that are insanely efficient. They also have a wide selection of treats and sandwiches to enjoy. I will definitely suggest this place if you are looking for great service and a really, really great cup of coffee!

Tried the new hot chocolate, very nice

It says its open but its closed by 6:00pm instead of 6:30pm

Excellent coffee and food, Lovely ambeince, aroma and atmosphere. Comfortable seating, Expert baristas.

I love their coffee and the staff is friendly

Lovely bacon cob and a great mug of tea.

A more Anglcised franchise than the Milton Street 'ex-pat's' club.

Lovely little place to have coffee and cake. Friendly staff, seating areas inside and out and always clean.

My favourite Nero in town, especially during sunny weather! Nothing better than enjoying a cup of coffee in the heart of the city!

I love the apricot croissants, esp when they are warm from the oven! But they have a great range generally so don't eat all the apricots!

Ever since I have moved to Nottingham, I was looking for a calm cafe to sit, read, contemplate and sip some good coffee. Discovered Cafe Nero branch at Angle Row in February. I spend a couple of hours at the Cafe on Weekend afternoons to read and relax. Love their ambience. It is usually less crowded. Staff members are lovely, cordial and welcoming. Coffee is great, of course. - Swagat

Relaxed atmosphere. Polite staff, nice coffee

Speciality caramel late yummy 😍 friendly staff, prompt service

Too expensive like most so called Barista places. No gluten free which is weird.

Nice little Nero tucked away near the top of beastmarket hill. Clean, cosy and good service

I love it was nice to go and I in joy go back to drinking and eating the food soon go back again ok

Would have been 5 stars but I struggled a little getting the wheelchair up the doorstep. Otherwise lovely.

Out of the way Cafe Nero, helpful staff and a good atmosphere

Lots of choice for coffee lovers...toilets down some stairs..plenty of seating inside and outside..cake,cookies,and a vast range of food choices..clean and tidy..helpful staff..

Big brand coffee shop. Drink was good. Doors open in shop leaving to a chilly atmosphere. This may have been due to a pigeon, which had entered the building and was sitting on the coving.

Always feels quite unwelcoming and coffee tastes burnt

For that sit and relax at your leisure, with your drink served hot 🔥 or cold 🥶 and fresh each time. Then This Caffè Nero is the place. It's clean and warm with a friendly service an atmosphere.

Tiramisu was excellent as well as hot chocolate. A quiet place to drink your coffee and read. The barista that day was excellent and very kind, she helped me with what to order. I don't know her name, but I thank her. Yes I highly recommend the location.

Nice to have an expresso out of the crowd but still in Nottingham City centre. I need to take one star away because a wheelchair user struggled to get in the shop having to claim a tall step.

Friendly staff delicious vegan cakes and coffee of course.

Fantastic branch of Nero's. Well situated not far from bus interchange and staff are always lovely. Coffee always tastes great.

Very nice café with good ambiance. Ample seating room and located smack dab in the city centre.

First class 5star laura and team.offer a great welcome

My favourite coffee shop. Great coffee, nice staff, nice and cosy. Looking forward to being able to waste time sitting in their again.

Best of the city centre Neros. Always friendly service.

Coffee was a bit thin, wouldn't use our re usable cups but made us use disposable takeaway cups to sit in! I don't blame the staff, in fact the lady who served us was extremely nice, polite and understanding. Cafe Nero really needs to sort it's policies out and get in touch with the world we currently live in!

Very nice coffee. The man barista is very nice and funny.

Great to be back!! COVID measures are perfect. Coffee amazing + staff really friendly. Go Neros!!

Great service and lovely staff. Coffee was excellent.

Always like a Caffè Nero and, although this isn't our usual location, the friendly green haired barista was awesome. Really listened to our requirements and served us with loads of smiles, getting everything spot on! Fantastic 😉👍🤓

My favourite Nero in Nottingham city centre, the staff are great with a sense of humour and very friendly. They also take the time to make you drink a d present it excellently.

Quick service and the best espresso in Nottingham.

Love this place always. Take a coffee , a tea cake or some snack and sit for hours and discuss your stuff with your friends

Great atmosphere very friendly staff

There's absolutely nothing wrong with this place. Maybe I'm struggling to give it 5 stars because I normally make my own drink in the house and office, and don't hold the pompous prats who go around carrying an overpriced coffee in a "Caffe Nero" disposable cup in any regard..

Always guaranteed a good cup of coffee at Cafe Nero. This one is no exception

Lovely friendly staff. Great selection of drinks and cakes; however a very poor selection of cake/biscuit options for my wife who is gluten free ... you could try to do a little better here ...

A little pricey, staff are very nice

Very good coffee and excellent service with smile.

Because the staff were very helpfull And my husband and I enjoyed the coffee We recommend this place to any one who wonts a good coffee or tea We are defiantly going back

Hot Chocolate Milano. 2 greatest hot beverage known to man (after a good cup of Yorkshire Tea Gold of course)

There are 2 very helpful lovely ladies at this branch (italian lady and a lady of east asian origins, apologies i do not know their names), making it a pleasant visit everytime i am here with my family. Service has been top. Many thanks.

Always a good and calming place to sit. The leather seats are comfortable and the staff very helpful. Coffee excellent too.

È d'obbligo per chi vuole un buon espresso in Inghilterra

It seems as though Cafe Nero, Costa & Starbucks get all the same kind of coffee brand as I taste no difference along the board. Great service, nice place, decent tasting coffee

The man working in this particular coffe shop is just awful and rude. And doesn't know how to make the proper coffee that we are use to drink at Nero Caffé.

Staff are always so friendly and nice here. Orders are completed fast and there isn't an issue of where to sit unlike other coffee shops were people cram in.

Enjoyed my toastie and the woman working here is always lovely but the man who works with her is awful. Never have I been served by someone who is so unpleasant and rude. Asked for a bit of ketchup for my toastie (they were very quiet) and he sighed and shook his head and then came back with one sachet and thew it on the table. When that obviously wasn't enough I went back up and asked for another one which was greeted with an eye roll and and then he threw it at me again without looking at me. It's only a bit of ketchup !!!

Not my idea of a comfortable place. Have tasted better coffee, place is reasonably clean.

Inconsiderate staff who don't listen to your order and serve lukewarm coffee. I prefer to use the one on Mansfield Road near Waitrose as the staff know how to listen and always make good coffee. I hate to give bad reviews but this coffee shop was seriously bad. I feel I need to brush my teeth and make a better coffee when I get home to get rid of the taste.

Friendly welcoming staff, great for meeting, catching up, or just killing time would recommend

Could smell toilets in sitting area

Very peaceful at 7.30am Coffee is always reliable and smoother than Starstruck and Costalot But please please change the music! 😫 I hear the same few CD tracks every time I visit - it must be torture for the poor staff 😥

The best staff, incredible good and perfect coffee.

Overall okay, the quality of coffee depends on who makes it. On numerous occasions one member of staff has been unprofessional towards me, flirting and making unnecessary comments. No need for that, have stopped going there, instead using costa coffee now

Se vuoi fare una buona colazione e godere della vista della città, vai da Caffè Nero!

Ambiente acolhedor , simpatia dos funcionarios