Caffe Nero in Elmbridge

It doesn’t matter how many times I ask for my mochas to be extra hot, I still get served one that I can’t even describe as hot. Not bothering to go here again, which is a shame because Caffe Nero do the best mocha. I get a proper hot drink in the Cobham and Kingston branches. Don’t know what the problem is in Esher.

The coffee and cake selection is fine and the staff efficient and friendly... but the reputation as the local dog friendly cafe is being abused. One day last week there were 5 dogs in attendance, one placed on a seat. A person with 2 dogs took their drinking bowl to the counter for a water refill. The staff are not in my view sufficiently hygiene aware. I am not anti dogs, but one per customer and the dog kept on the floor seems a reasonable compromise.

Excellent service, excellent menu and items. And in the heat of the summer, excellent AC! Comfortable, great stop for breakfast for the family of 6!

Cafe Nero is the coffee chain where dogs are welcome. We go to this coffee shop most days because the staff are friendly, the cafe is clean and our dog is always welcome. Thank you Cafe Nero!

Fantastic staff, many of the cafe Nero outlets could learn from the quality of service provided within the Esher Cafe. Coffee was great, as was the food.

Best coffee in Esher! Staff are fantastic always cheerful and very efficient. Comfortable seating to listen to the very smooth background music.

Came in Sunday 4:45pm cleaning. Moving chairs tables very unpleasant close 5:30pm nice quiet experience booo. Not hAppy service excellent why spoil it ? Now unpacking rolls etc from fridge? What if customer walks in wants one? Now 5:10pm. Rude think service and atmosphere go hand in hand?

Cafe Nero is a chain coffee shop. We always use this chain as they allow dogs where none of the other chains do! The difference with this Cafe Nero is the attitude of their staff. We have used this location ever since it opened a few years ago and during that time there have been quite a few staff changes. However of the perhaps 20 different staff who have served us over that period they all have one thing in common. Great work ethic..great service..very very friendly and interested in your welfare...KEEP IT UP nero1

Well up to the Caffe Nero brand image. Right on the High Street, clean, very friendly and excellent service

Love this coffee shop, very friendly staff, clean coffee shop, very welcoming, cheers me up when I'm feeling down

Good place to have a coffee although parking is not free. It's a Nero cafe like all the others...this one is in Esher !

The great thing about the Nero chain is that you are allowed to take well behaved dogs with you. This is a huge market that others ignore! Nero is manned by enthusiastic staff, serves a large variety of specialist coffees and teas and delicious pastries and snacks.