Caffe Nero in Liverpool

The barista with the blonde bob working at 10.30 on Wednesday 17th April was horrendously rude to me. She needs a disciplinary as she shouldn’t be speaking to customers as if they are less than; pulling a face when I brought a reusable cup despite the company preaching environmental values, replying with snappy remarks, talking down her nose at me and purposefully making my drink wrong. I don’t think anyone deserves that treatment over a coffee. So disappointing as this is my usual coffee shop & the rest of the team are so lovely !

I like the location and atmosphere here. Staff friendly, always somewhere to sit. Clean with an outdoor space.. We have coffee and cake regularly. Only downside , lack of blueberry muffins, always sold out! Blonde lady , red lippy always particularly friendly

Heerlijke koffie en ook een grote keuze aan gebak. Personeel is zeer vriendelijk en behulpzaam. Is tegenover fanshop van Liverpool FC.

on the morning of the 11th March 2023 at 9:15 AM, the dismissive,m disrespectful and inefficient manager carelessly disregarded the fact that we were served 4 different items to what we ordered. the manager responded, "well we do not have what we ordered"!! I am disgusted by the treatment and the dismissive unprofessional behaviour from the manager at this specific shift/time/date. Never again will buy anything from that shop as they cannot care for customers properly

I have just been refused access to the toilet. IAfter two large coffees I needed the facilities before exiting the cafe only to find them locked. The male member of staff refused to open them. He knew full well there were other customers in the cafe and didn't warn anyone he was closing. I am a woman in my 60s and to be ordered to go elsewhere is both insulting and extremely rude. I am appalled. I will tell everyone I know to avoid this franchise like the plague!!!

I visited when it wasn't very busy but the service was very slow and then quite rude. I work close by but I won't be going back. There are independent coffee shops nearby where the service and the coffee is much better.

So you moved the seating around to accommodate more customers. It now feels cramped and no longer comfortable. My suggestion: change the seating back around and when four people come in and buy 1 drink and sit around for an hour, ask them to leave

Realmente disfruté mi café aquí. El personal es amable y alegre y ofrece un servicio realmente bueno. El café es bueno y la comida, aunque algo limitada en rango, también es muy buena. Hay un ambiente agradable y otros clientes son amables, asientos cómodos y agradables. Recomendaría.

¡Entré para tomar una bebida caliente y un pastel a mediados de la mañana del domingo, junto con la mitad de Liverpool, creo! Hacer cola fuera de la puerta durante unos 20 minutos antes de que te sirvan.No hay quejas sobre las bebidas, la comida o el personal, solo necesito más de ellos en las horas punta.¡El lugar estaba un poco desordenado y las puertas automáticas se habían roto para que la gente las abriera y luego las dejara abiertas para que todos se enfriaran!

Called in for a coffee late afternoon on Saturday, it’s a big place , it was crowded but we easily got a table. Both had a cappuccino each, very refreshing, service quick and friendly. Nice break .

Called in after shopping nearby, we were tired, it was a very hot sunny afternoon. See photos for our drinks. Nice place ideal for people watching. Staff quick, smiley and friendly.

Really good coffee and not costa bomb coffee price. The staff are really nice and make amazing cups of coffee. ---------

La primera vez que compré en Caffe Nero fue en el aeropuerto de Heathrow, el mejor chocolate caliente de todos los tiempos para un día agotador. El personal fue extremadamente agradable