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4.2

Based on 339 opinions finded in 2 websites

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Nº 233 in 406 in Hambleton

Nº 68 of 124 British in Hambleton

CUSTOMERS TALK ABOUT DISHES WITH..coffee

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Cafe Nero Thirsk has become a dirty, filthy Coffee shop, not worth visiting !!!! over the past 6 to 12 Months the standards have fallen so far, the only solution is to close it and completely refurbish it!!!! The Chairs and Tables are only fit for the Rubbish Dump!! The walls and floors are dirty and marked.!! The cleaning is very poor and not fit for purpose!!!! The customer toilet is not fit for purpose, it is filthy and certainly unhygienic. The filth around the Doorframe is a breeding ground for God knows what!!! Staff checks are a joke, and more times than not there is no Toilet Roll!!! The food choice isa boring and storage is suspect!!! Staff whilst friendly enough , do not appear to be interested in their workplace and how it looks to customers !!!!

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Brian S . 2024-04-02

MORE AT TripAdvisor

Filthy place with soiled chairs that need throwing out and burning. Food on floor and sticky tables. Decaf tea tasteless and weak. Staff do their job but not over friendly or appearing to be happy.

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Janet C . 2024-03-18

MORE AT TripAdvisor

Absolutely love this shop, staff always friendly and super efficient, great atmosphere 😊

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Midgy . 2024-02-29

MORE AT Google

Lovely place to sit and relax with your favourite beverage. And the baristas are great.

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Kerrin Mansfield . 2023-11-18

MORE AT Google

Caffè Nero in Thirsk is a spacious and smart branch of the chain. Service was very good as were our coffees and Amaretto mince pies.

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johnhouston2 . 2023-11-10

MORE AT TripAdvisor

Good coffee but once again the place is not very clean and the toilets do need more regular cleaning The staff are working hard and they have no time to properly look after the cleaning side of the business

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ron taylor . 2023-11-05

MORE AT Google

Always met with smile, nothing is ever too much hassle, really good staff. I take my dog in most of the time and he seems to like it too ... ..🐾.

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Lee Meredith . 2023-10-28

MORE AT Google

Good coffee and a warm refuge from inclement weather

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Bill Stockdale . 2023-10-20

MORE AT Google

Staff very friendly and coffee good. However I have been in several times recently and always the same issue - dirty tables and foodstuff under tables and in general floor areas. The staff do remove empty cups etc from the tables but I watched and they do not then wipe the tables nor clean up around tables. TBH it’s looking a very dirty shop and cleaning standards are extremely poor and have been for some time. Needs some management intervention and close monitoring.

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Terry S . 2023-10-15

MORE AT TripAdvisor

Cafe Nero is our preferred high street coffee chain. Love the toasties, coffee is stronger than Starbucks and Costa. Dog friendly. Thirsk cafe is always clean and has space. Vitality Health users can get a free weekly drink and 25% off food or 50% off healthy options.

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Paul Barrett . 2023-10-15

MORE AT Google

Lovely atmosphere with helpful, polite and quick staff.

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Sam Orton . 2023-08-30

MORE AT Google

Nice cafe located in the middle of the village. Coffee is good, but location is nothing special.

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Tijs van Katwijk . 2023-08-18

MORE AT Google

Decent service and nice coffee

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Dave Morrison . 2023-08-01

MORE AT Google

Lovely place to stop for a quick cuppa, cake/ or light lunch. Very clean polite+helpful staff. Maybe needs a few more lights,seemed a little dull in there.

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sandra buckley . 2023-06-26

MORE AT Google

Typical Nero but the staff's interaction with customers lifts the place

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Sean . 2023-05-20

MORE AT Google

Lovely little coffee date with my mum loved it

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Katie Phillips . 2023-03-23

MORE AT Google

My favourite coffee (Americano) at Caffè Nero

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Graham Findlay . 2023-02-24

MORE AT Google

Lovely shop to sit and relax. Good service and good coffee and the black forest cake was very nice.

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kim karwat . 2023-01-15

MORE AT Google

Usual Neros. Good coffee pleasant staff.

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Jeff A . 2023-01-11

MORE AT Google

Good coffee and Apricot croissants. Comfy seats.

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mike gallagher . 2022-10-15

MORE AT Google

A very friendly Yorkshire coffee house in Thirsk

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Roger Elsom . 2022-10-13

MORE AT Google

Not a bad cup of coffee for a chain if you choose their Brazilian blend. The shop itself just looks a bit grubby and the person serving was a bit robotic but then maybe that's what working in a coffee shop like this eventually does to you.

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Martin Hodges-Jones . 2022-10-10

MORE AT Google

A spacious and pleasant Caffe Nero considering that Thirsk is not a large town. A nice stop off if you're driving by.

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Charles Cross . 2022-09-28

MORE AT Google

Disappointed with a luke warm coffee and obviously not cheap here. Couldn't take it back as we were travelling.

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Janette P . 2022-09-26

MORE AT TripAdvisor

Excellent coffee, plus Meerkat discount.

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Graham Denison . 2022-09-17

MORE AT Google

Very clean. Service from the two young servers was very clinical, no passion and not the hint of a smile. It was almost as if they didn’t want the customers to be there. The customer in front of me also commented about it.

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Nigel Blatcher . 2022-08-16

MORE AT Google

Uso sempre caffè nero soprattutto a york dove vivo ....ma questo di thirsk è terribile...tazze e vassoi sporchi su tutti i tavoli... manca lo zucchero niente bastoncini e niente tovaglioli....pessimo

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Maria Grazia Muratori . 2022-08-15

MORE AT Google

Lovely coffee. Comfy cafe. Nice vibe. Shame that the staff bashed, clattered and slammed their way through our visit... couldn't hear each other past the noise of the washing up and setting out fresh cups and glasses. Everything had to be dropped or chucked from some kinda distance. Such a shame... it could've been lovely. And yeah, we did politely mention it at the time ... made it worse not better 🤦‍♀️

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NelofOtley . 2022-08-03

MORE AT TripAdvisor

Was completely astounded that this chain have the audacity to charge 20p extra for a Decaf Coffee, where all other coffee chains and outlets charge the same whether you have ordinary coffee or decaf coffee. Even after drinking it I wasnt impressed, Costa is far much better than this chain. The shop itself wasnt bad, I have been in worse. Definitely would not go there again as/when I visit Thirsk. Would rather go without.

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David King . 2022-06-10

MORE AT Google

Good service and coffee despite 1 manager training 2 barrista.

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Tony Parsons . 2022-05-28

MORE AT Google

I use Caffe Nero were I live which is excellent.but i was visiting my daughter in Thirsk so I tried the Caffe Nero there and was very disappointed every table was full of cups and trays plus food.the young lad didn't seem to know what to do and the girl was too busy talking with some girls so I didn't get anything to eat or drink

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Terry Stothard . 2022-05-24

MORE AT Google

Would rather stand and laugh at a disabled person struggling with to carry a tray then offer to help. Then not 2 seconds later come out from behind the counter anyway. Completely appalling behaviour from the two girls on today. Never been so embarrassed in my life. To the point of near tears and wanting to drink up as fast as I could and go.

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Naomi “ZombieGnome” Stephenson . 2022-04-23

MORE AT Google

Use this place all the time when we're shopping In thirsk Excellent

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David Elliott . 2022-03-02

MORE AT Google

The only toilet was in a very poor condition. The plastic toilet seat was damaged and was old and very shoddy. The whole room serving male, female and disabled customers was nothing short of disgusting.

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Andy Pedder . 2022-02-15

MORE AT Google

Great staff So back to normal lovely to see

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vanessa kemp . 2022-02-10

MORE AT Google

Very busy with only one staff, poor girl did her best

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Julie Turner . 2022-02-06

MORE AT Google

Great coffee with polite staff. A++

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I Smith . 2022-02-01

MORE AT Google

Good coffee made as I like it. Cheerful engaged staff.

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Nick Parsons . 2021-12-10

MORE AT Google

Nice, usual consistent coffee and snack options.

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stuart hawkes . 2021-11-26

MORE AT Google

We visit Thirsk quite often and use this centrally located branch of Cafe Nero as our preferred option for a coffee break. This is a roomy and attractive cafe and service and standards of cleanliness etc are consistently good.

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johnhouston2 . 2021-07-05

MORE AT TripAdvisor

I went in with the intention of paying cash. There was no signs or notices on the way in to say it was card only. They said we can’t accept cash as we don’t have the facilities for it. Yet there was a staff tip cup full of change all CASH. They’ll happily take whatever goes in their pocket but i couldn’t pay by cash at the till. My Finace got her hot chocolate for free as they already made it and i couldn’t pay cash. It was disgusting. Asked for cream on top and it tasted and smelt like cream cheese. Probably out of date IMO. Should at least have a sign saying card payments only before wasting people’s time. We had a full morning shopping in Thirsk and this was the first place that was cashless. Such an inconvenience.

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Y2012UFjoshj . 2021-06-23

MORE AT TripAdvisor

Amazing friendly staff who know their regular clients

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Toni Jean Floyd . 2021-04-10

MORE AT Google

Staff always lovely coffee excellent x

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Mel Mcsorley . 2021-02-22

MORE AT Google

Favourite coffee in the UK. Staff are always friendly, the coffee is always amazing - think I've found my home away from Seattle coffee..❣

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Pamela Simmonds . 2021-01-14

MORE AT Google

Great place, lovely coffee, nice staff.

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Naomi Kennard . 2021-01-10

MORE AT Google

Lovely coffee, quiet and cozy to drink in.

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Iain Cottingham . 2020-12-29

MORE AT Google

First time I've been back to Nero's for some time we've missed it badly so picked up some great coffee beans to see us over Xmas.

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John Evans . 2020-12-17

MORE AT Google

My favourite coffee chain. Coffee always spot on

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Andy Milner . 2020-09-27

MORE AT Google

Great service lovely staff well organized

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Sue Lisney . 2020-09-19

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No evidence that they using track and trace. Not good. Also is it really safer to use paper bags and cups than crockery? Dishwashers are recommended! Cake and coffee fine but put me off the chain.

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catvibes798 . 2020-09-07

MORE AT TripAdvisor

Polite, welcoming staff. Good coffee and treats for the grandkids

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Robert Took-Walsh . 2020-08-30

MORE AT Google

Nice location, one hours free parking in the market place. Good selection of coffees and food. W H Smith a few doors down, so you can buy a paper to read in the cafe.

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Patrick Neilson . 2020-08-16

MORE AT Google

Nice visit as always BUT it is rediculas that there is only one person on during the last hour of trading, be ashamed, Nero management.

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Eric Dunning . 2020-08-02

MORE AT Google

Fab place. I went in for a take away coffee this morning. Tracy was lovely. She cheered me up also the best Americano I've had in a long time. The place was absolutely spotless. 10/10 for the staff here.

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Beverley Leppard . 2020-07-29

MORE AT Google

Staff seem to be overwhelmed. My friend and I sat in Caffè Nero for about 2 hours not once did we see anyone cleaning any tables or generally doing any cleaning. No hand wash in the bathroom. We sat in, but nobody took our details for track and trace I had to go look for the signage myself. Wouldn’t be returning while everything with Covid is still at large.

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Explore With Son & Me . 2020-07-19

MORE AT Google

Great social distance measures. Coffee and food spot on

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Lisa Lofthouse . 2020-07-13

MORE AT Google

As always excellent service by friendly staff and lovely coffee. All sanitizing measures in place.

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Sue Baker . 2020-07-10

MORE AT Google

So good to be back - and my normal order was remembered after 4 months!

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Kevin Wyld . 2020-07-10

MORE AT Google

A lovely cafe in the centre of Thirsk. Although it’s a chain, and I normally prefer going to individual cafes, the place was very well staffed with competent servers. The tables are well spaced out, so not getting the feeling of being overpowered by other guests. Would definitely recommend.

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freddiedoncaster . 2020-05-25

MORE AT TripAdvisor

Nice drinks and doesn't have too many people there

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HeckaZecka . 2020-03-14

MORE AT Google

Nice coffee and relaxing place.

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John Ayscough . 2020-03-08

MORE AT Google

Nice Coffee, friendly staff. Quite expensive food.

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Andrew Collins . 2020-02-21

MORE AT Google

A nice branch of Nero. Really good coffee. Only let down by a dingy cafe which could use some redecoration.

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Jac . 2020-01-30

MORE AT Google

Staff are top in this coffee shop, hot drinks are always great quality too. Definitely recommend this shop over Costa in town!

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Liam Jamieson . 2019-11-11

MORE AT Google

Great coffee and friendly staff.

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Mags Ravenstone . 2019-10-28

MORE AT Google

Excellent place for a quick coffee

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lisa cargill . 2019-10-10

MORE AT Google

Nice coffee and friendly staff.... love the fact its dog friendly too but it was fairly warm outside and they had the heating on full and with a big glass frontage it was far too hot inside... would have had 5 stars otherwise.

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Gaz Crick . 2019-10-07

MORE AT Google

Great cafe with lots of areas to sit. I am in a wheelchair and they couldn't have done more to help if they tried. My son wanted to pop to Boots and they said all I had to do was shout and they would see to my needs also he asked them if I could have a mug of tea and they made me a pot of tea already with the milk in so all I had to do was pour. I got 3 cups from one pot it was great.

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77fred27 . 2019-09-15

MORE AT TripAdvisor

Caffe Nero is a place I would like to come back to, if only for the fact that the serving staff is friendly and accurate. The Cappucinoes were great and my slice of cake was awesome. The extra whipped cream on top made my day. Thanks Nero.

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Fred B . 2019-08-12

MORE AT TripAdvisor

As always good. Best Nero in UK and I've been to many.

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Sheila Fossard . 2019-08-04

MORE AT Google

I always go here when I'm in Thirsk. Clean and great coffee, friendly staff.

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Naomi Kennard . 2019-08-02

MORE AT Google

The coffee was excellent but chairs were filthy with food in crevices, stained upholstery, walls dirty, floor dirty, some sofas and chairs in poor condition I think environmental health should visit

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audrey saye . 2019-07-24

MORE AT Google

Had Breakfast great choice nice food, would be nice if fruit juices were included Restaurant was very quiet and relaxing.

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patricia watt . 2019-07-15

MORE AT Google

A pleasant place to enjoy an overpriced cup of coffee

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David Earnshaw . 2019-07-10

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I was served with warmth, a smile and they knew exactly what I wanted, not telepathy, I tend to have the same drink....dog friendly and very welcoming...

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Jackie W . 2019-06-18

MORE AT Google

Excellent, best of this type of coffee shop, especially the Thirsk one.

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Peter Little . 2019-05-30

MORE AT Google

Very rude. Was just talking to them self about holidays. Did order wrong

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Rachel Wray . 2019-05-05

MORE AT Google

First time I've used the Thirsk shop. It was open nice and early and the staff were friendly and helpful. ...The coffee was good too 🙂

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Linda Goode . 2019-04-30

MORE AT Google

Very poor quality, well below normal Nero standards

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Stuart Challis . 2019-04-28

MORE AT Google

Lovely helpful and very pleasant staff, good relaxing atmosphere

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Darren Ramsden . 2019-04-24

MORE AT Google

My favourite coffee shop, staff are amazing

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liza mitchard-harrison . 2019-04-15

MORE AT Google

Good café, generally busy. Good for working from but cannot always get a seat with a power socket

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Dave Biggs . 2019-04-10

MORE AT Google

Love this place brilliant coffee

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Christine Henson . 2019-04-10

MORE AT Google

A useful break of journey on a long drive. A good location on the main road through Thirsk.

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Richard Burgess . 2019-04-09

MORE AT Google

Very friendly place. Also they are dog friendly. My preferred cafe in Thirsk.

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David Svenson . 2019-04-09

MORE AT Google

Good service clean and tidy seating area.

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Martin Usher . 2019-03-09

MORE AT Google

Love this place, I'm a regular visitor. Friendly staff and nice atmosphere apart from Wednesdays when it turns into a craiche 👍

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JDW Fitness (John Withinshaw) . 2019-02-16

MORE AT Google

The food on offer is standard for caffe nero but look around you might not be so impressed. Very dirty inside windows even dirtier plastic screens around the food area and what about the thick dust on the picture frame near the air conditioning unit....not been cleaned for ages i think. And another annoyance on this visit most table where taken but one table for 4 had a laptop and one coffee on it but nobody at the table after 10 minutes the person returned who turned out to be a member of staff!!! Not very considerate shame on you give more thought to your customers next time.

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Dinksie51 . 2019-02-14

MORE AT TripAdvisor

Nice coffee good staff and comfy chairs when you can get them

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Dave Mullen . 2019-01-31

MORE AT Google

As Cafe Nero is my coffee chain of choice, I have visited many, and was very impressed with this one. The main seating area is large and very nicely decorated. It also feels very “roomy” as they have avoided the temptation of putting more tables and chairs in every available space. Service was polite and very friendly.

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johnhouston2 . 2019-01-18

MORE AT TripAdvisor

Awesome coffee and a welcoming smile.

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Robert Thomas . 2018-12-15

MORE AT Google

Perfect. Always love a Nero..... they do great coffee in semi-skimmed.... delicious.

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Linda Hewer . 2018-12-07

MORE AT Google

Really friendly staff. Great coffee and a relaxed atmosphere

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Peter Croser . 2018-11-25

MORE AT Google

Quality coffee, buy unfortunately not consistent taste (every time might be different)

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Zygmunt . 2018-11-22

MORE AT Google

Excellent customer service!! Staff are amazing so friendly! Kelly (manager) Alison (assistant manager) & mollie (barista) brilliant friendly and make amazing drinks!! The best Caffe Nero I've ever been in!

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Leanne Richmond . 2018-11-15

MORE AT Google

This is by far the best Caffe Nero I've ever been in! Clean & tidy even when busy! Kelly (Manager) Alison (Assistant Manager) & Mollie (Barista) are amazing! Great customer service & always go above and beyond! Excellent drinks & food at good prices! Thirsk has an abundance of coffee shops but I always only use Nero! To all the management & staff thank you x

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Citroen2009 . 2018-11-15

MORE AT TripAdvisor

I am not a fan of coffee shops Mainly because I only drink tea and also because they are very overpriced and usually patronised by self opinionated Coffee "connoisseurs". BUT on Sunday needing a break from driving back from Manchester we stopped in Thirsk and saw the Cafe Nero and decided to pop in. I have to say both my Breakfast tea and my wife's Peppermint tea were spot on, the cakes of course are not cheap but they were exceptionally good. It is a nicely set out laid back place with comfortable seating, Window seat was ideal for people watching. The staff were extremely friendly and helpful and although I dont really like Coffee shops, We will visit again. !

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electrocutas . 2018-11-12

MORE AT TripAdvisor

Fabulous coffee and hot chocolate with great service as always.

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Mike Cartwright . 2018-10-07

MORE AT Google

Excellent place to meet friends

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Shirley Mcdonald . 2018-09-22

MORE AT Google

This is a fantastic little Caffè Nero that, at first glance, looks quite small. Looks can be deceiving though as it goes back and back and back. The coffee is typical Nero, a decent blend but nothing massively special. The staff here are incredibly friendly though and certainly seem to know their stuff. One of the things that set it apart is the massive collection of books that are around the perimeter.

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Mat Cooke . 2018-08-25

MORE AT Google

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