Caffe Nero in Chichester

Disappointing customer service does not come close to my experience in the East street store today. I had just had dental surgery and went in to buy a drink with a straw as I couldn’t move my mouth properly. The trainee barista a young lady was both incredibly rude and passive aggressive. She glared at me when I made my order and proceeded to bang the milk carton on the counter, throw the syrup angrily when I told her that she hadn’t given me the correct order. She angrily asked questions and when I couldn’t speak up due to not being able to open my mouth she repeated herself in a very unpleasant tone. I tried to tell her twice that I had just had dental surgery so that she knew I was not being unhelpful but she didn’t listen having decided that my drooping mouth was due to me being miserable and not because I couldn’t move it. She was passive aggressive in her every communication and made me feel uncomfortable and upset. It made me think if I had a permanent disability or issue with communication that I would never return to the store again. It should not be okay for a customer facing staff member thinks that it is okay to behave in this manner. As she is a trainee I hope that whoever trains her steps up and does a better job before people stop going to the store.

The usual good coffee from Cafe Nero and quick, efficient service which was a real bonus. Stepped in to get out of the monsoon outside and enjoyed our visit

The coffee is OK. Nice staff. Could do with some TLC. Love the floor tiles.

Staff are friendly but the place is filthy. Seats don't get properly cleaned and toilets are not just dated but also dirty. When are you going to do a proper cleaning? Best to avoid.

Variable service depending who is working. Some staff are really friendly others not friendly which puts me off this cafe.

Drinks were served in takeaway cups as the dishwasher was broken. Didn't get the order right wrong cake given, but changed after saying. Toilet could do with an air freshener of some kind. Over all little disappointed

Great place and great Coconut hot chocolate. Highly recommend.

Great little place to stop for coffee and cake

Exceptional service from the young man who was on his own today . Thank you.

Rip off but staff were more than helpful.cheesse toasty with no cheese 😠

Busy coffee shop adjacent main shopping street change from Costa & Starbucks equally as good.

Caffè Nero is always reliable but this branch exceeded my expectations by youngish lad working on morning of 13th Dec. So friendly and efficient !

Lovely staff in this branch of Cafe Nero. Very upbeat and welcoming. I favour Neros as they are dog friendly but a smile and nice greeting always makes a difference.

Friendly helpful staff. There was a mix up with one of our drinks and the young lady sorted it straight away.

Good service, but the the overall cleanliness left me with words like filthy, Minging floating off the tongue , the machine& prep area & counter 0 stars get a cleaner

Only place that would accept my dog and three wonderful ladies also gave her a puppycino. Recommended this place to all dog owners all other coffee shops turned us away. Thanks girls

Way better than Costa or Starbucks

I'm a regular at Cafe Nero East Street and I must say that the friendly service and excellent product mean I will always go there despite the plethora of other cafes in Chichester. WELL DONE!!!

Dirty & grubby coffee shop Dried clumps of hair, food & dirt on the floors. Staff are slow & food average Certainly won’t be returning

Usually our Go to but today we where served food on dirty plates, tea in a mug with the remains of the last drink stuck all over the side and a dirty knife and when a member of the team went to the draw to get me another 1 they where all the same and she had to go and wash them. Poor standards. Hans written Signs on both tills saying “please give us a good review “ Sorry, not possible.

Disgraceful service, complete contempt to the customer. The server with the neck tattoo, should either be fired or put on a basic course of customer service. Never going back 🤬

I often pop in here for a coffee but normally take it away. I sat in this week and don't think I will again. Whilst the staff are lovely, the food and drinks great, the sofas are dated, old, and lacking support, the decor needs a revamp, and despite the recent closure and the sewage works outside, the toilet continues to smell horrendous. None of these things are of course due to the wonderful staff that work there it is purely management and the brand that needs to invest in the store like they have their North Street store.

I like this Nero because there's lot's of space for pushchair out back and comfy chairs for breastfeeding. Unfortunately my frappe wasn't completely blended so had warm spots.

Went in to use free cake and coffee vouchers. Lovely friendly staff and delicious cakes!

Best coffee shop in the local area for sure. Amazing tasting coffee and a team of really lovely people delivering the best service!

Needs a good clean .. toilets were not working... coffee okay

Had a great visit and refreshing coffee. Staff very friendly and welcoming. Will definitely visit again.

The barista is on fire this morning. Great service and pace he’s working at. Bit of a star and should get a mention

I like this place. Very good customer service and a good selection of beverages. The whole team is always helpful polite and smiley. I always have a good time and it’s my favourite place in town. The only complaint is the bathroom. Mostly shut down.

Good service and nice atmosphere....for a chain 😉

The premises is a standard cafe Nero however the staff are better than the chain normally employ. Welcoming friendly and efficient.

Early morning coffees with a friend good service thank you

Cafè més que correcte. Atenció millor encara!

Staff very friendly, great coffee and clean and tidy.

Nice music and good service. Don't need more

Nice views of the cathedral from upstairs. Good coffee.

Not been in this coffee shop for sometime. Coffee and cakes ok but a member of staff who served us was at best scruffy and untidy. However, our main issue was the state of the toilets. One small cramped toilet for everyone, which was dim, dingy and very unpleasant and in need of a major facelift. Disabled customers must find the toilets very difficult to use. How do these firms get away with it? Will not be going back anytime soon.

Went in just after the lunch time period, there was still a good choice of sandwiches and cakes available. There were three people in front of me they were dealt with quickly and efficiently by two staff members serving at the till. The service was great my heated sandwich was delivered to my table after a short wait. My only gripe was there's no mobile signal in there and the free WiFi required a sign up process, hence my score for atmosphere

Nice Christmas mocha very enjoyable friendly staff and not to busy

Chain coffee shop much like any other. Good as dog friendly. Nice spacious upstairs seating, bit cramped downstairs and closed upstairs ages before closing shop so had to squeeze on to table downstairs. Didn't realise,when I bought coffees as probably would not have stayed!

Lovely staff, I had a great hot chocolate and my girlfriend had a brilliant coffee with whipped cream on top, would definitely go again.

Used crockery all over the place, extremely untidy no plates available,presume staff shortages which seems to be the case all over.

Drink wasn’t very nice but wasn’t allowed a refund until the supervisor and a member of staff drank from my drink first to identify if I was telling the truth. Also the covering manger hygiene standards are appalling picking things off the floor with their hands and not washing them before serving food to customers or taking payment. Will not come back to this store

Tall person serving us had a very bad attitude. We felt unwelcome, and uncomfortable with the way they were speaking to their co-worker. Dirty tables. Drink and food was nice though.

Nice place, miserable member of staff

Refreshment just when I needed it. Great service to....

Great coffee and very friendly staff who will remember your face

All round great customer service, thank you to the two gentlemen who served me. Very nice Coffee and Sarnie too.

Nice relaxing time for a coffee.

The guy who served me was more interested in the young lady his friend was serving than me

Nice place with lovely background jazz music.

Enjoy a lovely latte, nice staff,

Just been in to café Nero. I place my order and was served by a very nice polite young man. While I place my order the manager came over and in a raised voice gave the server a right telling off right in front of me. Shocked me how humiliating and embarrassing this was for the young man Not the right way to manage your staff or to run a business. Should have been delt with behind closed doors not Infront of the costumer.

Discrimination noticed, racist staff.

What's not to like. Great coffee and lovely choice of food and cakes and a great location in Chichester

I have never experienced service like it , absolutely horrendous. My wife is disabled and in a wheelchair , first the chair wouldn’t go through the door and a customer actually tried to help as the girl behind the counter yelled across the cafe she would “ come and unlock it “ drawing attention to an already embarrassing situation . We finally got in and sat at the closest accessible table only to be told that we couldn’t sit there because it “ blocks the fridge “ total rubbish and apparently a couple with a large border collie didn’t . We were then pointed vaguely to a table “ up there “ which was totally in accessible and would have blocked the aisle .as the rude waitress couldn’t be bothered to even show us we made our way to another table having to squeeze past the customers at the till because of poor access . I went to the all important fridge to find no vegetarian sandwiches anyway and returned to find my wife in tears after the humiliation of it all , I went to order drinks and told the guy I assume was in charge and just like the rest couldn’t care less . Absolutely no sign of any compassion or understanding. I work in customer facing retail and would be ashamed to give that kind of service and if they were my staff they would be undergoing some major training at least or be looking for another job . So never again for us and I would adviset any wheelchair users to find somewhere your custom is welcome and accessible.

Great coffee and there apricot cake croissant are to die for and you can take your dog in to the restaurant which is very important

Always good quality coffee served by friendly staff in this clean and well presented coffee shop. That also server a very moreish selection of sandwiches and pastries too.

Excellent friendly service from Josie at Caffè Nero in East Street, Chichester. A shame he was not in his usual flamboyant make-up. That will be missed. He brought so much character and funk and inviduality to the atmosphere. Shiela

Love Cafe Nero coffee. Atmosphere ambient and good for a 'shoppers' quick coffee. Seating a little pokey at the back but adequate. ☕😋❤️

This place used to be a nice coffee stop - not so much now : ( Coffee was way too hot. Waited an age to be served, declined the ‘smoother’ beans but was charged for them - didn’t have time to query it. Dirty tables everywhere. Last visit here for me, ciao and belle.

Store manager ( I think) is useless. Informed two sets of customers the front door had to be kept open after they closed it. Freezing outside with the heating on full. Clearly doing their part to save energy! Shop is tired and filthy. Was in early and it definitely hasn’t been cleaned. Go else where for your coffee. Plenty of options in Chichester.

Quite slow at first due to lunch time people ordering food .Was served in a take away container rather than a cup but I have to say it was a first rate cup of coffee.Flat White.

Food and coffee brilliant very clean staff very welcoming

Popped in for an espresso. Found the place very dirty and many many uncleared and unclean tables. Two young girls on duty more interested in holding long irrelevant conversations with customers than actually doing there job and running this place properly. Frequent queues because they were so slow and of course never gave themselves time and space to come out from behind the counter and clean and wash the cafe. Gotta be better places to spend premium money than this

The Chicken salad was delicious. Great place to take a break from shopping.

Good coffee friendly service comfortable chairs

Wish we still had one in Havant

Great coffee and food! Staff seemed quite rude and were not at all friendly unfortunately.

Hardly any of the tables had people on them but most of them were covered in crumbs or old cups. It might have just been busy before we came, however it did mean we were nervous of sitting at our table in case it wasn't cleaned, especially at the moment with case numbers increasing. The actual food and drink was great though!

Excellent service, friendly would go again!

Very clean and well equipped and organised.

Great service from their staff.

Excellent, lovely coffee, good service, Recommended

Best one in town. Perfect drink every time.

Dog friendly. Staff friendly & happy. Nice cuppa & hubby liked his coffee.

Need to sort out their scanner for drinks. Second one where it didn't take my free drink

Good one shot americano as requested. Latte not bad, could have had more kick!

Plenty to choose from , Friendly and helpful staff, Quick service ,

The Gentlman batista was so lovely. Ful of smile and greet 😊

Polite and helpful staff and the coffee is excellent

I didn't like that the barista didn't ask me what size I wanted my coffee. She gave me a large one when I only wanted the regular size.

Although busy service good, tables still a bit messy from the previous people, staff when prompted soon cleared the tables.

Every time I go to Gunwharf with the dog I come here great cakes. But a bit crowded

My fave place when i'm feeling down. Really love this brill place it's my special hideaway when i'm feeling down. Writing in my diary sipping coffee, heaven !

Arriving in Chichester at the busiest time, we were lucky to find a free window seat in Nero’s. All the usual range is carried, but we were especially impressed with the efficient staff, who were prepared to go the extra mile at a very busy time. We would certainly call again.

The 2 staff where running around doing there best to fulfill customers orders. The tables are filthy and so was the floor. The management should be sacked for not having more staff. The coffee was excellent as was the shakes. But who wants to eat or drink next to an open sewer. The toilets absolutely disgusting. We ate at 11:45 and it was half full.

A nice and spacious place to be in. A small selection of books to read from the shelf which you don't often see in most cafes. Always something to nibble on even if you're not massively hungry.

Great to chill and chat or window watch :)

Always love having our drinks in this Nero, most of the staff are lovely and friendly and always willing to make sure your drink is just the way you like it! The café is always clean and the temperature and music are always at pleasant levels! Thank you to all the baristas at this branch!

Excellent service very polite staff. Felt safe and comfortable

The only thing with café Nero is that their little milk pots are all broken at the pouring edge which can keep germs! Otherwise is my favourite coffee shop.

Ok coffee bit lacking on Gluten Free options

Good place but staff could be better

Good place to get a coffee and a snacks

Clásica franquicia, buen café pero dentro de la línea de servicio en Reino Unido: tú mismo haces de camarero y pagas antes de consumir.

Friendly staff. Good selection of food and drinks.

Lovely cosy cafe on the High Street, with great drinks and food on offer. The cakes in particular are amazing!

Helpful and efficient staff, coffee as ever great, a lovely stopping off place! Mince pies were good too!

Nice place, warm and friendly, a delicious brunch