Caffe Nero in Sunderland

Tables not cleaned service very every slow the whole place looked scruffy would not recommend this branch to anyone and it smells awful

On the rare occasion I venture into what has become a very depressing city centre, I will meet a friend for a catch up. We use Cafe Nero as we get an offer from our phone provider with any coffee for £1 although I would usually use an independent shop rather than a chain if paying full price. However, even £1 is too much for the awful coffee that is being served. It doesn’t matter which ‘type’ you have, it is bitter. We invariably take it back to the counter and the baristas will offer to change it - they offer an alternative roast - but it is nearly always the same: bitter and undrinkable. The baristas themselves tend to be pleasant and helpful although there appears to be a lack of professional presentation - most look unkempt and as previous reviewers have mentioned, stressed. I have never understood the ridiculous system they use of the barista taking and producing the order, creating a long wait, when it is more efficient to have someone taking the orders and at least one person making them. The cafe itself looks a bit scruffy and the tables are always full of cups and plates, which is annoying. There are some lovely independent shops which offer better coffee and a better atmosphere and regardless of getting a cheap deal in Nero, the independents will be getting my custom in future.

One of the worst Cafe Nero coffee shops I have the (mis) fortune to visit. Seems very understaffed and always massive queues, slow service and bad attitudes. Very dirty and tables never cleaned. I think one of the two staff was having a nervous breakdown when we visited!!!

I used to go to this place often, but recently I have been increasingly put off. The only motivating factor is it stays open to 6 which is a bit later than most other coffee establishments in Sunderland city centre. The coffee products are pricier than almost everywhere else and whilst the quality is fine, I don't see it being any better than coffee elsewhere to warrant the higher price. The staff used to be accommodating and welcoming which is something I expect in a place customers should feel relaxed (hardly an unreasonable expectation) but recently their customer service skills have been lax. Today the trainee barista bluntly told me the till wasn't working, well before closing time. No explanation, no 'sorry for the inconvenience' - just a curt 'it's not working' - she may as well have told me to go away. It is not good enough and reflects badly on whatever training they are given. I don't expect special treatment, just basic manners. Furthermore, tables are often full of the previous customers cups and plates. I appreciate staff can't do everything at once as I have been a waiter myself but really, customers shouldn't always be left to clean up themselves. Unless I really have nowhere else to go, I will consider this establishment a last resort until they go back to their original standards and it starts with treating customers with more respect.

Never the cleanest Sunderland Cafe Nero today was shocking. Two customers feeding their dogs biscuits, and leaving/spreading mess all over the floor. At the same time they opened and ate their own snacks from GREGGS feeding cake to the dogs while drinking Cafe Nero coffee When one of them saw me watching he did pick up all the evidence and put it in the bin but failed to clear up the broken dog biscuits as he trampled the crumbs on the floor. Additionally while the staff cleared tables mess from previous customers was left on the table not cleaned.

This was my first and last visit to this coffee shop. It was totally disorganised with 1 trainee and 1 other member of staff working. The same person took your order, made the sandwiches, took the money and made your drinks. The queue was long and slow and it took about 20 minutes in the queue, which is unacceptable for people on lunch breaks. The actual baguette sandwich was nice but by the time they finished serving and made hot drinks it was cold by the time I got to my table. This was a very poor and disappointing experience and I won't be returning.

Always been my favourite coffee shop to relax in on my own. Total new team as manageress left and now it’s not the same. Miserable male members of staff have no communication skills. Tables rarely cleared… sad to see as was always a lovely friendly place

No tables cleaned down, staff not wearing any ppe and coughing around food. When asked to clean tables staff rolled their eyes and still didn’t bother. Disgusting and won’t be returning!

Rude and discriminatory service in a filthy building. Direct opposite of all other Nero's l have visited. Staff need retraining badly. Awful experience but will not put me off other Nero's which are generally excellent.

5/5 Visit! This store is honestly everything you expect from a Caffè Nero. Me and my partner went in for some nice iced drinks to cool us down on this lovely summers day and we were both NOT disappointed! The lady who served was the manager and honestly her whole conversation was pleasant and it was not awkward when waiting for a drink! Entered the store and she was honest saying she will be a couple of minutes, she is just sanitising the store areas which was great! Will definitely be visiting this store again in the very near future!

Called here for a coffee whilst sale shopping I had a skinny latte It’s a lovely clean place and staff are lovely very helpful and friendly

Decided to stop off here for a hot chocolate, as we both had 02 perks. The staff are always pleasant. Nice cafe, It was not that busy when we were in, however many tables had not been cleared. We both got hot chocolates, and these are delicious, topped with cream, very tasty. There is outside seating in the summer.

Was here this morning for a coffee with daughter we both had a latte which was lovely there are lovely comfortable sofas to sit and relax on staff were lovely and friendly will definitely be going back

Visited here a few times, as an o2 customer there are usually weekly offers for Café Nero which are a great perk. This entitles you to a free large hot drink. Nice clean café, comfy seats and friendly staff. Drinks are always nice and hot chocolate's are always lovely. Great perk to have and handy for pit stops, handy café in the centre of time.

Caffe Nero can be found at the entrance to the Bridges, just a short walk from the Metro Station, the staff were extremely friendly and helpful. The coffee was piping hot and the croissants were perfectly brown and crispy.

my daughter and myself recently went into Cafe Nero. I had coffee and my daughter had hot chocolate. very busy little place. outside seating for the better weather. comfy leather sofas and seats. pleasant staff. in the centre of the market square. coffee us always lovely. as was the hot chocolate.

I went into Caffe Nero in The Bridges to get my free coffee, i had a free voucher on my phone and only had limited amount of time to use it. The time only ran out!. The service was not to standards, and the baristas werent helpful or polite all all. The staff were very rude. I will not be coming again.

Good coffee no! great coffee good lads ( football banter) great with the customers nice sandwiches 2

Drink was as expected. Came in a takeaway cup despite us sitting in, which was unfortunate due to me paying the extra price for sitting in. There were hardly any seats left and we were sat by the door which had a large draught. It also seemed quite cramped meaning it felt like we were sat with other people who were visiting.

Been visiting this shop on and off for about 2 years. I find the staff hit and miss, with the male barista's being more friendly than the female ones. The shop inside is kept very clean and cups are collected very promptly. The coffee is always hot (if requested) with the cups keeping it hot for a good ten minutes. I find customer favouritism a problem in all coffee shops I go into (this one included) the males give more conversation. I find one female barista a little cheeky although she is very efficient. The toilet facilities are very basic with one shared toilet, which always has water on the floor and can sometimes be blocked up. The hand dryer is a little weird and goes and and off at will. The panoramic windows give a really good open vibe and welcoming feel.

Bel locale, anche rispetto agli altri della stessa catena. Personale molto cortese e disponibile, uno dei manager è italiano. Sicuramente un dei migliori bar nel centro di Sunderland.

Deffinately my favourite coffee shop in Sunderland, especially if you like a full bodied roast.Excellent coffee and friendly helpfull staff.

The outside seating was an absolute disgrace...fag butts and empty coffee cups all over the floor,..tables were sticky and swimming with old coffee

Probé esta cafetería poco después de que abriese y he vuelto muchas veces. Nunca falla al entregar la taza perfecta de café y ofrece una amplia gama de deliciosos (probar uno de sus de frambuesa y chocolate blanco muffiins) Personal servicial, en un entorno muy tranquilo, ideal para descansar y relajarse.

Tried few cafés in Sunderland but this one is my fav. Friendly staff and very good coffee. Try the amaretto flavour, for all sweet tooth people.

Excellent coffee, clean friendly enviroment, good access for wheelchairs and Buggies but food a little dear, although good quality

Caffe Nero en el centro de la ciudad de Sunderland está en la periferia de los puentes centro comercial y está bien situado, con una buena zona de cubierta y mesas fuera en la zona pavimentada. Llamé aquí para desayuno y nos pareció un lugar muy agradable. El café y fruta de pan eran excelentes. El servicio era rápido y acogedor. El café estaba limpia y tiene algunos sillones cómodos, así como asientos en posición vertical. Sin duda volveremos aquí.

Servicio decente, decente té, buena relación calidad-precio en un entorno agradable. A menudo pop en a la hora del almuerzo. Lamentablemente, en ese momento del día parece que no coloque ningún énfasis en despejar los escombros en las mesas, así que terminas bebiendo su té con el del anterior ocupante detrius de la mesa.

Visitamos aquí en un concurrido sábado por la tarde. Me pareció que el personal era muy amable y servicial. Incluso tienen tazas de agua helada que puedes servirte como 'e supone que re hidratar después de un café con agua.

Have been a customer for 3 years now. All the stuff is great, very friendly. Food is also nice. They have soups, sandwiches, cakes, hot and cold drinks. The location is really nice. You can sit inside or outside. What i like and appreciate the most is that they offer hot drinks and food from time to time to people whobentertain public outside the shop. Such stuff should really be rewarded for the good deeds! So, if you ever come to Sunderland and The Bridges Msll, head straight to Nero!

Stopped off for a coffee on a shopping trip....loved the outside area...great if your a people watcher...tables cud have done with a clean tho

This is an excellent cafe. Comfy chairs, good selection of papers and excellent coffee. There is always a good choice of food and staff are really friendly to. Great place to go between shopping.

nice coffee and good selection of cake, biscuit and sandwiches.friendly staff and situated outside bridges entrance

Typical Nero. Lovely strong coffee, Willie's cacao, friendly helpful staff, nice vibe. The only place in Sunderland that seems to be able to do coffee.

This is the perfect place for a catch up with friends or a place to sit & relax. Delicious cakes, toasties & sandwiches with a varity of tea,coffee,hot chocolates and smoothies!

Cafe Nero at the Bridges Shopping Centre is the best in town. The staff are great and when we come here we know we can relax with our coffee. You are not rushed and can take your time. We spend many a pleasant hour there and will only use another cafe if this one is full and we cant get in

Been there many times with friends. It's the meeting place for a realxing afternoon or for work. Excellent milkshakes and brilliant customer service. Totally reccommend it.

This offers Nero's usual range of lovely coffee. Be advised that if you are on your own, you could lose your table as it can get really busy. Visit in the quieter periods of a relaxing drink.The soup is lovely and comes with warmed bread. Nice on a cold day.

Good to have a Nero in the town centre. Good quality coffee and nice environment to chill out. It would be nice if staffs cleared tables before a new customers arrives at a table. Staffs were friendly, coffees are good so thumbs up from me.

I visited here for a cup of tea on a recent trip to Sunderland before catching my train home and it was good value and the staff were also very friendly.

This is one of my haunts when I get into the city centre in Sunderland.The coffee is the best around in my opinion and the snacks etc they serve are very good as far as that goes.Great place to have a sit down and chill out whilst shopping.