Cafe Zest in Worcester

Customer service was horrible! Worst place I ever been to! Assistant manager was very rude to us and shouted at us!

A lovely café on the top floor of House of Fraser with good city rooftop views. Friendly, helpful, efficient staff. Tables cleared and cleaned promptly. All the drinks we had were good. Even had a view of a Peregrine flying around and landed on the Glover's needle

Quite disappointed with my stop. At first look we thought they were closed. There were so few lights on leaving the dining area dark and there were no staff present for a couple of minutes. Eventually when someone turned up they served us but was not exactly enthusiastic. We just had a tea which came in a small and cheap stainless steel teapot. The cups were stained and the teapots themselves were water stained. We saw one other staff member who walked around in a stained apron at the pace of a snail and looked miserable and like they didn’t want to be there. The second star is only because the seating area is nice albeit quite dark.

Lovely light airy and spacious place to meet friends. Good little play area for children too.

Pleasent people. Roof terrace out of the wind is nice. Indoor seating is clean and air-conditioned. Children welcome but the prices will put most parents off, I suspect. You get what you would expect in a House of Fraser store.

Poor service, staff walked past tables which needed to be cleared and the breakfast was overcooked to the point of being inedible. Coffee was not passable. No care taken, poor presentation. We do not recommend