Cafe Rouge - Hays Galleria in Southwark

I had the pleasure of visiting cote in the evening around 6 o’clock, and I must say, the guest service was outstanding. As soon as I arrived at the bar, I noticed one staff member seamlessly maintaining the bar, ensuring everything was in its proper place while keeping the area tidy. It was impressive to see how well he managed the bar, not just serving drinks but also keeping everything organized and running smoothly. Later, when I got a table upstairs, I was further amazed by the service. One of the staff members, Danish, stood out with his exceptional professionalism. He came upstairs carrying a large tray filled with drinks, and the way he handled multiple wine glasses with such ease and precision was truly eye-catching. His smooth transition from table to table, carefully placing each glass, was remarkable. The way he held the wine glass and placed it on the table with such elegance showed his dedication and passion for his work. It completely caught my attention and left a lasting impression. Danish also gave me a card to provide feedback, but unfortunately, I misplaced it. However, I still wanted to take the time to recognize his outstanding work. It’s clear that he performs his duties with dedication and passion, which is phenomenal and truly admirable. This level of service is a true asset to the company, and I wanted to express my gratitude for such an exceptional experience. Thank you for the wonderful service!

Very poor service - had to ask for our mains twice and staff kept forgetting us for other things like water or cutlery. Ordered a hot chocolate and it came cold, and when I asked for a replacement they just reheated the half empty pot and threw out my mug of cold chocolate, not replacing it and was still expected to pay full price! Shameful

Sort of just walked in to check out the place as we've just had brunch at Borough Market, and got a table with a great view of the River Thames and Tower Bridge, the lovely weather a bug plus. I had beer and a cheese board for one, which I loved, but my wife wasn't so happy with her Crème Caramel Classique (I should've had a taste to see why). All in all a very pleasant visit!

Venue is stunning, food absolutely amazing, staff... need some cheering up. Kind of let the whole experience down, as the location of the Venue is beautiful.

Everything was great and the food was delicious. The staff was very attentive and friendly.

Emma our waitress was amazing, great service and very attentive despite the restaurant being very busy

It was wonderful returning to where we got engaged in 2012.

I hosted a larger meal at Cote to celebrate my birthday and the staff at Hays Galleria were excellent. Everyone was friendly and the service was attentive, the food was also great and the set menu was excellent value. I’d definitely recommend this place for a nice meal and look forward to dining here again. Thank you to the whole team for helping me host a great evening!

There were five of us meeting in London and this was chosen as a good meeting point; easy to find at the end of Hays Galeria. Our table was booked; just as well as it filled up quickly. We were given a nice round table and spent a couple of hours chatting and eating. The food was very nice.

Best food in London and price is reasonable considering the location. Outdoor tables are great

Went here for a date night last night and it was amazing. tried the new espresso martini and it tasted great. If you go you gotta to try the beef cheek it’s to die for.

Clean and elegant place. Good food. Kind and impeccable service.

Food good, it was just a shame that they’d run out of plates and served my food on a chopping board. Also no vinegar cruet dispenser and vinegar served on a dish.

Great food and experience in a brilliant location.

Always had a very good experience at this restaurant. Nice menu and always good wine. One thing I don't want when eating is speed of service. Eating is an important event and here in Cote I feel that is respected.

We were served unfriendly by the waitress and were given the feeling that we had to leave as soon as we had paid. Food is very expensive for very little. Definitely not recommended

Excellent meal, lovely atmosphere and exceptional service from Ebony, would highly recommend

Our waitress Georgie was great! Food was amazing and we loved the Calamari starter

A warm welcome, great atmosphere and food well cooked, well presented and very tasty.

Lovely restaurant. We had the fixed price lunch menu which was good value. Food and service were excellent. Great bustling atmosphere.

Took advantage of the free kids meal offer to treat my 8 year old. Thanks for the offer it was good to have a lovely meal at great value

Good food, but unfortunately a bit too expensive for the portions. Service was very attentive.

Good restaurant for an affordable price. Top location and friendly staff.

This used to be my favourite Côte, but they lost me after the last visit on Valentine’s Day. Food is not as tasty as it used to be, sharing menu price and explanation was misleading, wine was mediocre. One oyster tasted funny and frankly were not very tasty all together. Disappointing, I hope I’ll be more satisfied next time.

As usual amazing experience, the food is flavored and there is a big selection to choose from from. The duck confit is absolutely delicious as well as scallops. Good wine selection and warm atmosphere. Highly recommended for lunch with friends or family.

Incredible dining experience with delicious dishes. We truly appreciate you fitting us in on such short notice.

We visited Côte for a simple treat—just a cup of tea and our favorite crème brûlée—but the experience was ruined before we even had a chance to sit down. A staff member named Charlie made us feel unwelcome the moment we walked through the door. Instead of a warm greeting, she shot disapproving looks at her lovely colleague, who had graciously welcomed us, as if questioning why we were being allowed in. This was at 9 pm., with a full hour left before closing, hardly an unreasonable time to be served. Charlie’s rude, snobbish demeanor was completely unprofessional. When we politely asked why she looked at us that way, there was no apology or explanation, just continued arrogance. Her behavior made us feel like we were a bother simply for walking in. My best friend, in particular, felt so uncomfortable that it soured the entire visit before it even started. The waitress who initially greeted us was kind and lovely, but Charlie’s attitude overshadowed everything. It was obvious from her appearance and conduct that she likely holds a higher position, but that only makes her actions even more unacceptable. I’ve visited many Côte locations, including this one, and have always encountered polite, welcoming staff in London and Nottingham. This was the first time I left feeling insulted and uncomfortable. Charlie needs a serious lesson in humility and customer service. Her behavior reflects poorly not only on her but on Côte itself. I hope management takes action because this kind of conduct is completely unacceptable.

Gorgeous views, amazing service and THE freshest, crispest fish & chips I’ve had this side of the Thames (and I’m a Londoner!).

Food, service and atmosphere were great, we really enjoyed it! We were a group of 7 multilingual people, italian, albanian, and croatian. We were served by very nice and pleasant waiter Fatmir who spoke all 3 languages, which was very helpful while choosing from the menu.

Brasserie which offers French dishes, very good cuisine, too bad no waiter speaks French

Incredible views of London Bridge at night accompanied my visit to Cote. The famous crème caramel was delightful, and the Americano was satisfying. However, the hot chocolate was just average. Overall, this location is worth a visit for the scenery and the crème caramel!

Very nice restaurant and perfect food. A lot of attention and preparation on gluten-free. Long waiting times.

Usually good food and service here but our visit for an evening meal on Thursday the 16th of August was not great! The service was poor, table not clean, had to change my cutlery and when I asked for a takeaway bag I was given cling film!! Won't be back in a hurry.

Overall, a decent experience, but with a small disappointment. I ordered my steak medium rare, but it arrived well done. I was in a hurry, so I didn’t mention it at the time. When asked if everything was okay while paying, I shared my feedback. The staff reacted very professionally, quickly calling the manager, who offered to fix the situation. Because of their good customer service, I can’t give less than 4 stars. That said, my son’s meal was excellent, so I’d still recommend the place—but if you’re looking for a great steak, you might want to skip it.

I'll just say that that's why they charged me 7 pounds...

I really enjoyed my breakfast there. Everything was very tasty and well prepared. The coffee was amazing too. Very polished and clean place with a nice view of the river. The people who served us were very polite and helpful.

Gosia served us and she was very attentive, friendly, professional. Delicious food and drinks. Highly recommended 👌

Great service Godiva was excellent. Lovely food and drinks. Great place for a get together

A restaurant located in a shopping mall along the River Thames. The atmosphere was great, the staff was friendly, and the food was delicious.

Beef bourguignon was amazing as usual and the staff were very friendly.

Can't complain, really good prices for London, fab view of the river was lovely sitting out in the sun. £14.95 for any breakfast, any hot drink and any juice. Got eggs benedict and eggs were perfectly cooked!

I had such a wonderful time visiting this lovely spot over Christmas! We ordered off their Christmas menu. The food was not only delicious but also beautifully presented. The staff were attentive, and everyone in my group had a great time.

We went to this Cote for the firat time at New Year's Eve. We have been to Cote many times and this was the worst. The food of the new year set menu was overpriced and not good (extremely salty and bland), the atmosphere was not good at all with no light no festive music or decor, the aervice was extremely slow. We felt that we wasted our money and our time and our new year eve. We won't trust Cote again during the festive period.

We had a morning birthday celebration for my son. Everyone was really nice and made us feel welcome. Breakfast was excellent.

Great chain restaurant. Good menu well executed. Friendly and efficient team.

Nithin and Sheik were very kind and welcoming. Very fast service

It’s so good! The interior and even the restroom were stylish.

This is the second year running we have had our work Christmas dinner here. Last year was very good, but we all agreed this year's meal was even better! I think it is safe to say, this will be our regular venue at Christmas!

Good food, generally good service. Good occasional loyalty offers. Kids portions not that great.

Worst Cotes I have been into, cold atmosphere, cold team, and the food was barely hot 🥵

It was an amazing occasion. Rosie made it an unforgettable experience.

We ate lunch at Cote, and we sat outside. The restaurant is in a beautiful location on the river Thames. They have heaters and blankets outside for the cold days. You can also sit inside. The food is delicious, it tastes really good! Service is fairly quick and staff are very friendly and attentive. We enjoyed dining here.

How can I describe this bad experience... Poor food experience in general, terrible service (waiter even ill-mannered), mistake the order twice... The views saved the experience...

The female manager there has no idea what smile and kindness is. The rest of the staff was ok. Also I cannot understand why I was not allowed to sit upstairs since it was empty..... While half an hour later they sent customers there. Bad experience.

Very kindly and professional team

Huge thank you to the lovely staff who served us for our birthday 🎂 celebrations today. Find was delicious too.

A friend from New Zealand came for a visit and tried to find a good place to eat which is near the station. Husband took us here. Happy with his choice. Resto is warm, and the staff are really professional. The food was delicious. The set menu was a good offer. Generally everything is satisfied. Include a clean bathroom. Will come back for lunch to enjoy the view of the Thames.

Great service from the staff, my favourite Cote restaurant to dine

We just came into have a quick drink but the team made us feel very welcome and comfortable so we extended this to a happy meal and kudos to the team for making this evening perfect for us.

Juan gave to us a very welcoming service

Maybe one of the worst service ever received. Waited 15 min outside for someone to notice us and get sited, after 15 we decide to go inside and the host told us to wait for her colleague outside who apparently “keep disappearing “. The gentleman arrives and without any smile or greeting bring us to a table for 2 ( we were 3 standing in front of him) I look at him and ask him if he was gonna put two tables together and his funny reply is “oh I thought u can sit maybe other side my back his killing me “ and proceed to try to move the tables …. We clearly said that we were joining for coffee and food and the food menu arrived after 10 min. I asked for dessert menu which arrived after 15 min but nobody ever came to get an order ! Honestly shocked by this ridiculous experience.

The restaurant team made us feel welcome and let us have birthday decorations on the table. Plus free champagne was a nice treat. The food was delicious. Thank you Côte team!

Best restaurant best food ! I always get the steak or Côte beuf or chateubrian ‘ whether is date night or lunch with the girls , always get some cremant and Pinot noir to go with the food. And you have the perfect river side views . Heaven

Nice decor, but toasted sandwiches really poor, the pigs in blankets special was not that at all, but a greasy sausage, separate rasher of bacon and a fried egg between two unbuttered slices of cheap toast, no garnish of any kind, for nearly £10. The complimentary bottle of filtered water you used to get no longer offered. Disappointing

Beautiful restaurant, and it was buzzing with people, enjoying themselves. We did have to wait a while for our dinner to be served to us, that was exceptabl e because it was such a poplar French restaurant. The portion of the food I thought was not enough, but I thoroughly enjoyed it immensely.

To be fair, we came in a large group and maybe this restaurant is just not the right place for such a large group. But the steak which came a premium price in comparison to the other dishes was really only so so and the restaurant didn't manage expectations that it would essentially come without any sides if not ordered separately. Staff were like champs even though there were so many of us. But the place us super noisy and hard to have a conversation as it gets super loud when it's full. My expectations were higher especially on the food, so I can't give 5 stars. My recommendation is to take the steak off the menu as it can't compete and don't take large group like ours unless you can really handle them

Staff, Food & Atmosphere Was Fantastic..

Whoever made the cocktails was amazing and made the winter berry one to perfection

No stars from myself and husband as we didn't get any service here. Myself and husband thought we would treat ourselves after an awful day at guys hospital having tests. I had a nasal tube fitted so the day after went to this establishment for brunch. We walked in and was seated straight away however it was in a small space dark and out of view from anyone, now this made me uncomfortable and made to feel I shouldn't be there because of my tube we sat for good 15 mins and got no service or acknowledged in any way. We simply got up as I became upset and left, we were asked not to leave with front of house panicking but it was too late. This was on the 10th December 2024.

I had dinner here at 6.45pm on Friday 29 November. The food was very good but what let this place down was being told by the waitress as I walked in that we had the table for 90 minutes. You should at least allow your guests to sit down before reminding them of how long they've got the table for - not even McDonalds do that. Just based on that bad experience which happened within the first 60 seconds, I won't be returning to this Cote Brasserie, even though the food was very good.

Ate here yesterday evening. We were a group of 3 and walked in at about 4.50pm on the off chance. The person who greeted us was welcoming and looked through her bookings to see if they could squeeze us in. She did and ensured we were served in a timely way so we finished by 6pm when they needed the table. The food and service were excellent as always, especially the French Onion soup!

We had a wonderful dinner. The staff were super attentive, in particular Juan and the food was nice. Not expensive at all and amazing views to the river. Nice live music as well. 10 out of 10

Daniella was our waitress. She was excelllent. Happy wee soul, good at her job and very attentive! We booked under Jackey Nahm. We’ve been there before and wouldn’t hesitate to return again

Dining at Côte in Hays Galleria was an absolute delight! From the moment we arrived, the service was impeccable, and the atmosphere was warm and inviting. What stood out most was the amazing attentiveness of the staff, especially Juan, who was truly exceptional. Juan’s friendly demeanor, professionalism, and genuine care made our experience unforgettable. He ensured everything was perfect, from recommending dishes to checking in at just the right moments, all while making us feel completely at ease. His attention to detail and personal touch elevated the meal into something truly special. The food, as always with Côte, was delicious and beautifully presented, perfectly complementing the incredible service. If you’re visiting Hays Galleria, I cannot recommend Côte—and particularly Juan—highly enough. A truly lovely experience!

Espectacular place. The food and service is one of the best places of London. Juan is very professional and attentive. I recommend it if you are in this part of London.

Honestly could not be happier with the service here last night. We were running late because our tube got cancelled and they were very understanding when I rang ahead to let them know and managed to sort us a table. We were heading to the theatre afterwards so only had an hour and they were very helpful with cooking times advice, and speeding through our order. We had the steak frit and shared the chocolate fondant, both were delicious and so was the house white wine! Thank you so much for a wonderful experience.

We really loved our visit at this restaurant! They are serving pretty solid French food! Definitely recommend the seafood stew!

Very nice place, quiet and welcoming. The dog was treated well and the waitress didn't mind give him a blanket in a rainy weather.

Expected better experience for the breakfast complete....

I visit Cote very often. This time I was looked after by, Gosia, the waiter who provided exceptional service at Cote Hay's Galeria. Her caring and professional demeanor made our brunch experience truly delightful. She was incredibly helpful, anticipating our needs and ensuring that every detail was attended to. Her positive attitude and willingness to go the extra mile created a memorable dining experience.

We visited Cote Hays Galleria on Sat 23rd Nov for Breakfast after our friend's recommendation and I must say, am glad we did go because it was a lovely experience. We were greeted by welcoming staff and was seated very promptly. Our friendly waiter, Scott was very attentative and knowledgeable and nothing was too much trouble. We had the Eggs Benedict from Cote Breakfast Complete menu which was delicious and came with coffee and juice which was a bonus! Overall a fantastic experience and we would recommend everyone to come here for breakfast, lunch or dinner. I know we'll be back again soon!

Everyone that works there had a smile, warm, inviting and kind. We will definitely be back.

Dined here with friends on their recommendation and we loved it. All the staff were friendly and helpful, the food was delicious and there was a good buzz to the place. Will definitely be returning.

We went for breakfast twice at different times and it was great. Also, the service is fast, the place is nice and popular. Onion soup is also great. There are also outdoor seating areas by the river

Very cute location with awesome offer for breakfast! Alex was our lovely waitress with perfect service :)

The restaurant often requires a reservation, but I came at noon and did not have a reservation and it was full, but they let me in and asked for the moles and the famous cream in it. They are all delicious. The cream is delicious and soft, but it tastes repetitive.

I had forgotten to post a review that encompassed my thoughts of events that had occurred during last New Year's Eve (2023). I'll still post this now as consideration for any other people that might be planning to come here for this (2024) year's one. Honestly speaking this was an absolutely appalling experience in terms of service which soured the celebrations of the night. Previous to arriving on the night, I had called multiple times, weeks in advance to check if we would be allowed to stay slightly longer (30 minutes) than the set table time given to allow us to pad time so that we may watch the fireworks display and was multiple times CONFIRMED that to be the case over the phone. On the night we arrived, it was then said to NOT be the case despite being promised so over the phone. That alone wouldn't end up being an issue but we also ended up waiting for our food & drinks for over an hour! We were fending off hunger with the bread they gave us initially and eventually decided to buy some champagne, which arrived before our actual food & drinks we had previously ordered! When the food did eventually arrive, it was pretty bland in flavour by comparison to other restaurants I had went to, so I didn't personally enjoy it in comparison. The atmosphere was loud but to be expected. The waiter then had the audacity and tone to act as if we were being too slow with our meal & drinks, despite them serving it to us so insanely late and they were rushing us to finish our meal & drinks then pay so they can clear the table! It didn't feel like me nor my friends were welcome in this establishment as customers and I've never felt so embarrassed, frustrated and insulted during the event, as the person who planned to have our night here. After this experience, I would highly recommend avoiding this particular restaurant and I would like to caution anyone else who does have plans to have any meals here during busy event timings like this New Year's Eve or any other major public holidays with guests.

It's Ok, not that I have amazingly high standards but Its just average, could have eaten in any breakfast brasserie and had exactly the same. Food was ok, service was good and tentative, vegan options were good.

My partner and I had our first date here. We love it. Now we bring our 3 yo son to keep creating more happy memories.

For an English channel, it could be fine.

Wonderful friendly staff could not have done more to make our visit special. The food was delicious but sadly the menu and the helpings have been reduced. I would rather pay more to have the old menus.

They treated us in a very professional manner, they were very attentive, understanding and affectionate with us since we are traveling with a person with different allergies, and they also made a great effort to ensure that we did not have any problems derived from the difference in languages. We told them in person but we want it to be reflected for other visitors, they are exceptional.

Lovely breakfast spot in central London

Nice restaurant, very friendly staff and delicious food. Selected wines and fine cocktails/aperitifs. Many many thanks! We'd love to come back!☺️

Lovely location and delicious food. Thank you to Miki and Larisa for making it an even more amazing eve ❤️

Delicious English breakfast and very comfortable outdoor seating with a direct view of the full Tower Bridge!

Amazing service from Ligner extremely warm and attentive will be back because of her

Seared scallop starter at Hayes Galleria were lovely

Love this restaurant, food is delicious. Excellent service

Nice terrace to have a drink but took quite a while before the drinks were served.