Cafe Nero in York

The staff were great, but the place is filthy. There is dirt and crap in the AC unit and extract fans, and behind the contour is unbelievably dirty.

The coffee machines and surrounding areas were filthy and were swarming with flies. They were only serving coffee in paper cups due to staff shortages. As these were hot and slippy to hold, I requested a regular cup for my elderley Mum to avoid a scalding issue and was told no. Will avoid in future

Very quiet late Friday afternoon, popped in for two coffees. No problem ordering or being served. Where to sit - majority of tables had empty cups, plates, wrappers and unfinished food & drinks. I moved some from one table to another. There was a lad sweeping the floor, passing & under the tables. He then got a filthy smelly mop & followed the pattern. Astonishingly, a customer came in to order coffees and food which the lad served without washing his hands. Came back to sweeping/washing before back behind the counter to serve more coffee, still no hand washing. Tables remained uncleared throughout our 20 mins stay.

first time visiting a café Nero on a par with costa had a hot chocolate and a latte both very good will visit again

Friendly staff and very helpful. Warm and cosy. Problem with my coffee, too strong but the chap changed it no bother. One let down..toilets need scrubbed out! Disgraceful. If I hadn't been on hols I would have done them for them!

Extremely busy but staff still friendly and polite. Gorgeous carrot cake! Very impressed at cleanliness of toilets, given there was only one for customers and there were up to 10 people queueing at any one time!

Popped in to the Cafe Nero in York City Center. The coffee wasn’t as good as is normal for this place and the service lacked any real conviction. Social distancing didn’t seem to be organised very well either. I gave it 3 stars simply because they looked under staffed.

To be fair , the coffee was fine however the whole place looked a shambles , dirty tables , long queues with nowhere to sit when you eventually were served without having to move a mountain of dirty cups first . Would not repeat the experience. I hadn’t banked on feeling the need to have wipes handy before sitting down . Cafe Nero , get some staff in dedicated to clearing the tables !

The cafe was clean and tidy. It is usually busy, however on this visit was plenty of room. Good selection of food. Nice coffee, and cake. Worth a visit.

I tend to avoid the chains and this coffee didn’t do anything to change my mind. If you are visiting a chain then to my taste Costa is better coffee. For those with young kids then I think the babycino was free for a small cup

Good coffee and cake as usual at Cafe Nero. Consistent quality as always. Good staff and a handy location.

When visiting any town we always seek out a Cafe Nero, their coffee is consistently good and if you drink decaf like me then you are in for a treat, it is the best you will find anywhere!

Our family took us here to shop and we stopped in here for coffees & cakes was well worth a visit.you need to rest up as the shopping centre is so big.

We often stop for a coffee here on our visit to the outlet. It never seems to be a miss. I was even served on this occasion by someone who was clearly new but she was very pleasent and it was still spot on. We both had a slice of cake too and this was good quality nice and light.

Perfect way to fuel up before shopping.Good choice of snacks.Service a bit slow even though they weren’t busy.Lots of seating & not pushed to move on.

We are fans of cafe Nero coffee so always make time for a coffee stop, but sometimes it’s not easy to find a seat.

We stopped here for a break while shopping. There was a small queue but the the baristas soon worked their way through so we hardly had to wait. We found a seat and enjoyed the freshly made drinks (and biscuit for my husband). Great outlet and great drinks.

always the first stop whe arriving at the shopping centre for a coffee and cake, can be a queue but service is good,

Sat on a very comfortable sofa drinking coffee what’s not to like. I had a skinny latte and my husband a grande cappuccino. Good service from the man serving us. Very busy and tables cleared quickly.

Over £6.00 for two drinks; a coffee and an iced drink. We had to queue, with my pet hate, people grabbing seats before they have ordered, so when you have yours, there's nowhere to sit. I carried our drinks up the narrow, steep stairs and sitting where we could on an old sofa, dirty table, with other people's rubbish on the floor. More narrow stairs down to the toilets where I once again queued for the ladies; shabby and inadequate for the number of customers. In my opinion, the whole building (3 floors) isn't geared up for so many people; 'bums on seats' with all the staff concentrating on 'banging out' as many orders as possible.

Muy buena opción para parar a descansar en un paseo por York, con un Caffe inconfundible que podemos probar en cualquier Caffe Nero del. Reino Unido... Acompañados de buena Pastelería y excelente atención..

The staff seemed bored, with a take it or leave it attitude and although the coffee was OK I was annoyed to be charged 10p extra because I asked for decaf. That was not mentioned anywhere on the price lists on display!

Lovely cafe Nero. Visited on what must have been the busiest time of year, on a rainy Sunday in the school hols, but regardless I enjoyed a lovely salted and caramel pistachio Frappuccino. Would recommend! Thank you for the great service

Absolutely adore the York Cafe Nero! The staff are wonderful and so, so friendly, the coffee is made to perfection and I have no words for how fabulous their chocolate brownie with cream is!

We have used this branch of Cafe Nero since it opened years ago. Really good cup of strong black coffee, friendly helpful female member of staff served us. Recommend.