Cafe Nero in Warwick

Two people making coffee, two other members of staff drifting around trying to look busy but doing very little. 8 people in front of me ordering coffee and toasted sandwiches. I just need to pay for two bottles of coke and a bag of crisps, unfortunately I was made to wait forever to pay, as I say two other members of staff drifting around trying to look busy did nothing to help. If they were a bit more observant they would have noticed me and the guy in front with the same things… NOT A CHANCE We usually sit inside at Costa in Next but as the weather was glorious we thought we would sit outside Nero. Sorry it’s back to Costa next time.

Chronically slow - 1 member of staff. At least 12 in the queue. Getting a quick coffee not an option here. I imagine there are quicker options nearby.

Last week I ordered a latte, unfortunately didn't I recieve the syrup but that wasn't too much of an issue until I checked my glucose levels which had started to drop as I'd injected insulin having to factor in the syrup. I went up and asked for some syrup but not wanting to embarrass the trainee barister. As I walked round the corner, the manager at the store rolled her eyes and had the following conversation with the next customer, as she had presumed I'd gone round the corner Customer: "I can see the words forming in your mouth." "She's ridiculous. Just go and use a sugar sachet if you're that bad, absolutely over the top and dramatic. She's just using it as an excuse!" she then rolled her eyes again. Under the equality act 2010 type 1 diabetes is a disability, if I had not got glucose in liquid form asap I would have had a hypoglycaemic seizure (which I experience regularly) and have to have paramedic intervention and intramuscular glucagon to save my life. Untreated seizures result in death. I explained this to the manager, who continued to interrupt me and refused to acknowledge what I was saying and attempted to lie twice and say she hadn't said what she had. Her attitude is often bad but this is another level.

It took 5 whole minutes to make my drink. The same for the customers in front of me. I waited in line for 25 minutes for, admittedly, a perfectly okay coffee. The barista worked at the pace of a snail on crutches while the manager lazily restocked, singing to herself and smiling at the lengthening queue. Shameful.

We the public ought to hold food outlets accountable for their advertising & production of food. The Label read Mozzarella & Tomato with pesto & cheddar cheese. That's not what I got Expensive tiny section of cheese with LOTS of Pesto. Not acceptable no wonder the one in Northampton closed. Nero's fiddling while cheese disappears

I didn’t find the lady barista very pleasant or attentive to my needs. Felt very disappointed as never had anything less then 5* service from cafe Nero on previous visits. :(

I have been in Cafe Nero and whilst the service was OK, the place was grubby and dirty. I was also concerned about the general hygiene that I saw by the staff, who all looked very unhappy. Sorry!

I’m a consistent customer of Cafe Nero and visit a few mornings a week. Staff always friendly and coffee is good. However, I need to mention there is a member of staff who always used the premium coffee in my drink without asking my preference first so I end up paying an extra 30p every time. Next time I’ll quibble it. It doesn’t sound like a big deal but it’s sneaky and I assume she’s doing it to more customers than just me. Please address this with staff.

It is the first time I have been in Cafe Nero and whilst the service was OK, the place was grubby and dirty. I was also concerned about the general hygiene that I saw by the staff, who all looked very unhappy. Sorry!

Nice happy staff offering a good service, A busy place. We enjoyed our flat whites and a croissant. Could have been more comfortably sat

Good coffee in the centre of Leamington; friendly staff on hand who make you feel welcome. Coffee is reasonably priced and you gain an extra stamp on your loyalty card if you bring your own cup. Only downside is the toilet is up on the third floor.

Drink and a cake after a days shopping . Not very impressed very warm it was a warm day .....convenient as not much choice of other places to drink

Fast service, quality, easy access, car parking within the mall, delicious home products,disabled people may also be included.

Had very nice toasty and flat white coffee here service was quick and toilet clean Ideal for quick breakfast/ brunch

Easy seating relaxed atmosphere serving quality coffee and snacks,cakes and sandwiches. Part of a large chain.

The staff are very quick with ordering and making any drinks. Large queues go down quick and the place is kept very clean.

Nice team friendly service, drinks was good would be nice to see some more presentation/care with drinks but would come again.

Cafe Nero’nun gördüğüm iyi hizmet veren şubelerinden birindeyim ve her zamanki favorim, Chai Latte! Herkese tavsiye ederim. :)

I have been here on many ocassions and each time I have expectations the service would improve on the previous visit. Unfortunately it has remained constant. Not to mention the coffee is always extra bitter. I notice the staff only choose to be pleasant to chosen customers and not to every customer. Staff are clearly not taught to be pleasant to every customer. If they were they have decided to ignore that part of the training completely. I do not have to subject myself to inhospitable customer service so will never use this branch again.

Went to this little coffee shop and ordered a drink that when I tasted it I didn't like it. It wasn't a problem when I told the lovely lady that served me she happily changed it for me. Nice place for a drink and a cake. Lots of comfy chairs.

Very dated , dirty , in need of a huge refurbishment and definitely in need of decorating Floors dirty , staff too busy chatting to each other , avoid

Fairly typical for a Nero but, slightly above average. This one's very spacious and comfortable with friendly and helpful staff. Very convenient if you're on a shopping trip to the Shires - A relaxing pit-stop when required.

Slow service, tables full of previous customers cups and plates, staff chatting - Bacon roll leftover grill for 10 minutes til it was rock hard . I like Caffè Nero generally but won't be coming back to this one!

I regularly use this cafe (note this review is for the Shires Nero, but the photos above are from a different Nero). The coffee is always good, and the service quick, efficient and very friendly. There is a good mix of seating, and the close free parking make it a regular stop.

Came here twice in one morning for coffee. Excellent espresso and croissants. Friendly staff and clean restaurant. Very busy but service fast.

Dropped in for a quick lunch with my daughter in the lunch hour. Service at the counter was quick, panini OK, whilst it was very busy, dirty tables and floors do not make comfortable surroundings. Would benefit from a good clean and probably more staff. Won’t be returning

Always a challenge in a wheelchair- where to stop off for a coffee with easy access. ANSWER Café Nero. A good few level parking spaces with room to get the chair out of the drivers side of the car. Smooth access to the double doors- attentive staff to open the doors for me, great. Was busy but pleasantly so and produced a good cup of coffee. Didn't try anything else, but will revisit. Then discovered auto doors across the restaurant.

Me cayó en Neros que trabajar y quería un café y un croissant sencillo. Que se había acabado de croissants pero mientras estaban haciendo mi cappuccino uno de los dos chicos que trabajan allí preguntó si iba a estar en por mucho tiempo porque él me podía hornear un croissant. . . . . . . Croissant caliente. y buen café, ¿por qué no puedo esperar! !

Muy concurrido, mucha gente se sentaba fuera como el sol brillaba. El personal era eficiente que sirve bebidas, el café era muy buena, ya que a menudo es, fuera de las tiendas de café de la cadena este es superior. Nos tomamos una copa fría una limonada muy agradable.

갑자기 내린 비에 카푸치노 한 잔으로 추위를 피하다!!!

Volar visita para bebidas para ir! Fabuloso chocolate con leche y caramelo/Milano - ambos sirven shot expreso extra caliente - servicio rápido. Definitivamente volveré de nuevo.

Con frecuencia los patrones de Cafe Nero por todo el Reino Unido como podemos garantizar una cálida bienvenida para Molly nuestro springer. Pero no en Leamington Spa. Después de tomar un asiento en la ventana mi marido fue a pedir sólo le dijeron que no se admiten perros! ! Un gran número de clientes se habían quejado, así que decidimos una prohibición generalizada estaba en orden. Ser compañeros advirtió perro propietarios Leamington Spa es el lugar más perro antipático que he tenido la desgracia de visitar

Como cualquier café Nero, siempre está lleno, porque la gente obviamente. Limpio y ordenado;):).

Este Nero es mucho más cómodo y más limpio que el del desfile. El personal es menos y puede hacer frente con fluster pedidos. Estar en dos niveles con una gran variedad de elección. Siempre elegimos este Nero sobre el otro.

Not enough staff for late morning service.Went in for their coffee, the best of the franchises, but this unit is chaotic and every table has dirty crocks on it. Not fair expecting the staff to cope. I had to leave.

Dirty tables and floors. Service at the counter was prompt but although cafe was not busy 9 tables were left dirty for the time we were there to drink our capachinos.

I love a good hot chocolate, and sometimes I'm willing to pay a little extra for one that tastes like its been made by a passionate barista!I've definitely given up with other mainstream coffee chains, as my drinks are usually either luke warm, or taste like the latte that a person had before me.I decided to try Cafe Nero to see if I could possibly get a decent caramel hot chocolate and I definitely did! The service was great, the barista was so lovely and really took her time to make my drink perfect! (she also had a trainee T-shirt on - making the drink even more impressive.) Based on this visit, would definitely come back

Visited for a snack lunch with my daughter. Even though it was busy, the coffee and panini were delivered quickly. In fact, this was the fastest service I have received from a high street coffee chain in 2016! As ever, the coffee is very flavoursome, in fact, as strong as coffee from rivals, without the need for an extra shot of espresso. The only downside is the general shabbiness of the establishment. There is a general air of scruffiness wherever you look. The tables and chairs are well used and look ripe for replacement. A quick wipe over with a damp cloth also wouldn't go amiss. Roll on the refit (I hope!)

I do like cafe nero you know what you are getting wherever you are, mebe that is its letdown they are all very samey but dependable, coffee good,food ok and sometimes comfy seating atmosphere just right for a lazy Sunday morning

Im a fan of cafe Nero coffee. So tend to go here rather than costa. My daughter ordered the fruit booster which is made with100% pure and juice blended with ice and no added sugar. She said she prefers the and drinks in costa but that's probably because they are sweeter and probably have added sugar. It was quiet when we arrived, mid afternoon. We had a nice window seat to watch the world go by and my daughter took advantage of the free wifi.The cafe did look a little tired compared to some other Nero's but was an ideal 'pick me up' pit stop for us and it was quiet at the time so we were able to relax for a while before our journey home.

It was early Sunday morning and this appeared to be the only place open for breakfast. I wouldn't normally have a panini for breakfast but it was the only veggie choice that wasn't sweet. The staff very very friendly and helpful.

Me and a friend went in after a long walk and sat down to rest our legs and five mins later a waitress came up and said " To sit here you have to buy something." So a bit outraged we went Down and relised it was cheaper to take the food away. So we weren't very impressed.

I like the service and drinks here but the environment is tatty, run down and past its best. The furniture needs replacing and you just get the feeling that Nero is milking its customers here. Come for the coffee, not the environment and you won't be disappointed.

Come here regularly. Always always get great coffee with a smile and a friendly face ! Great formula that works. Thanks Nero.

It's Cafe Nero which I normally like but this one is run down, tatty to the point of feeling dirty, the service was definitely not with a smile either but who can blame them in an unloved cafe. No seats outside either. Go to the one in Regents Street which is friendlier & although not sparkling is at least a pleasanter place to be, still no seats outside though but nice benches in the Parade around corner.

I often pop in Cafe Nero on Regent Street and work from there when I'm not working from the office.I tend use their second floor and can switch myself off from the goings on of the day.Nice friendly staff and no hassle to keep purchasing coffees to justify your stay.I have met up with work colleagues here as well.

Staff went out of their way to help an old man close to collapse outside their shop when others just passed by, they deserve recognition!

As someone who drinks a lot of coffee and visits a lot of cafes, I'm used to having to wait for a coffee to be made. This Café Nero, however, takes slow to the next level. Don't go on a Saturday morning if you just want a quick drink as you'll be queueing out the door for a good half hour just to be served. That said, it is a nice café with lots of outside seating which is perfect when the sun is out!

Nice almond croissants, nice coffee and chai tea latte. The cafe was clean and tidy (9am on a wednesday) and not too busy. I like that it has plenty of armchairs as well as standard tables and chairs.This cafe is situated on an out of town retail park so have plenty of easy parking available.

I first went to this branch of Cafe Nero about three months ago. It was not a good experience. The tables were not cleared and the overall appearance of the place was grubby. To top it all my coffee was served in a cup with lipstick on it! Ugh!!Today, I thought I'd give it another go. It was terrible. It was just after eight in the morning and I thought I'd try a bacon sandwich. I realised my error as soon as the girl behind the counter pulled out an old sandwich from the machine before she put mine in. I sat down with my weak coffee and some time later my barely warm sandwich arrived complete with burnt pieces from the left over sandwich. How disgusting is that?

You have to clear your own tables if you want a clear one. You are encouraged to buy a paper but only the foreign owned Murdoch Times series are available so read your own on their Internet. The coffee is better than Costa and miles better than Starbucks.

We popped in for a coffee to find the place nearly empty, but the tables were full of dirty cups cutlery etc and had to move them ourselves to make space for us to sit at a table. There was debris everywhere including the floor and window sills. The tables were filthy. The staff were friendly but in no rush to clean up after people. We witnessed other customers moving the dirty cups to other tables and wiping the tables themselves!! The sills were filthy and the floor sticky. Very disappointed. Dead plants in tubs. Fitted with the environment. Come on cafe Nero. Shake yourselves up and give us a nice clean cafe to sit and relax in considering the amount of time you've been open up there, it shouldn't be like this. I am a regular at your other premises all over the country and this is the worst I've been to.

Personally I've never had a bad experience here .. The shires is better than the town it just seems a big more rapid and less busy ( if not by much ) enjoy sitting outside in all weathers.Coffee and cakes still overpriced. Would still return

I Visited here for the first time today and found that Most tables were full of dirty dishes,mugs & cutlery. I ended up moving somebody else's dirty plates & cutlery just so we could sit down! When I looked at the floor it was obvious that it hadn't been swept for weeks! I ran my finger along the skirting board (I admit that I am very particular) but my finger was black from the dirt.All in all I spent a lot of money for very little and I'm left feeling extremely disappointed and let down. I cannot stress enough to any potential visitors exactly how bad this place is.

With a little time to kill in town called in for a quick con panna. The service was a little slow even though there were very few customers and the tables hadn't been cleared or wiped. But the quality of the drink was good and made up for the shortcomings in the service and cleanliness of the tables....

As always great coffee but had to wait and wait and wait.....while a member of staff faffed around with a laptop which seemed more important than customers, despite the queue!Just lacking that oomph that would make it get another star!Shop fittings not wearing well, given how long it's been there!

with an extremely narrow corridor downstairs, it's very hard even for customers to get outside of the cafe. slightly better upstairs, but it was weird that the there was a table even right outside the washroom. not the best place to relax in town.

.....dirty cups and plates on neighbouring tabled remained throughout our visit. It wasn't busy and sufficient staff were on duty, they just didn't rush for anyone. The air conditioning was set too low and the cafe was freezing, my partner went and fetched her jacket from the car! Not very pleasant, untidy conditions and too cold.

Ambiente maravilhoso, café delícia, atendimento bom e com tortas lindas q serão aprovadas em uma outra oportunidade. Banheiros limpos, mesas confortáveis e wifi liberada :)

Quick black coffee purchased during shopping trip. Outside seating pleasant enough as inside very warm on the day I visited. Coffee adequate but nothing to wax lyrical about. Will probably first try other vendors in the vicinity before returning.

Went in to Nero with a group of friends to be served by a guy and girl assistant, the named Gemma very rude with disgusting manners, they other was very polite and helpful, a few customers I over heard we're talking about the service she have who've they also thought was very disgusting. Would never go there again purely because of how rude the staff are. She needs the sack!!

My husband & I visited this coffee shop last week end.on entering it looked as if it needed a refurbishmant as looked tacky & dirty. The toilets were male & female combined, i.e. one toilet to share between both sexes. The only door opened directly into the coffee lounge which would allow any unwanted odours to permeate the coffee area, not good,We ordered two latte from friendly, helpful, assistants, but the coffee was the worst I have ever tasted, certainly not worth the money we were charged.would we go there again, no thanks.I would avoid this chain given that there are plenty of others that serve a good cup of coffee.