Cafe Helen in City of London, Westminster

Absolutely best shawarma in london and maybe in Europe!!!!!! Stick with the chicken its just magnificent!!!

Great service and amazing food deffo recommend

I love this restaurant everything was too good

The man on the tills who’s wearing glasses overcharged me £1 for a normal chicken sandwich and when another person that he known was paying for his mix shawarma which costs even more then mine, he only charged him £8 which doesn’t make any sense, I feel betrayed when that happened, also the food is not that good the chicken was dry and the meat was full of fat and small bones.

Shawarma is like magic really and the customer service is better Good experience

Great service, food and Very friendly staff. Highly recommend.

I’ve given Cafe Helen multiple chances, hoping they’d improve, but every visit is worse than the last. As an Arab, I know what good shawarma tastes like and this is far from it. I specifically asked for it to be juicy yet they didn’t listen.They serve me dry food without the extra sauce I clearly request every time. But that man never ever listen

Delicious food however congested sitting given its location

Best Shawarma ever I tast in my life

Amazing experience, very friendly staff, great atmosphere, food is also delicious.

The staff are so lovely and treat everyone very warmly and make a effort to remember us and what we like and the food was delicious

Where bad food quality meets horrible service ! Used to patron this shop during my student days and it was one of the best ; came back to the city for a visit and dropped by for a quick bite and it was one of the worst kebab that we ever had. We ordered large chicken (spicy) and a small lamb (non spicy) and both ended in the garbage bin after two bites exactly. Next door there is cafe Halen which is owned by the same people but you can’t eat your food at the cafe (?) weird stuff all around. And it was practically empty but next door (a Lebanese joint was full packed) guess need to move on from Helen and it’s legendary kebab of the past.

The best shawarma from Cafe Helen

Really quick service and food was amazing!! Plus, a little treat when leaving. Definitely recommend if you’re in the area.

This was my first time in their restaurant. The food is very delicious and staff are very attentive. I highly recommend their mixed shawarma. I had shawarma in multiple restaurants, but their shawarma is more delicious.

kasim & Abdul have given the best service and also very good shwarma. They are very welcoming and make the customer feel special

Cafe helen 2... always. Best customer service. I know it's just shwarma at the.end of the day... but helen 2 makes it nicer with more love and attention.

Food was great, we ordered humous that came with complimentary bread, halloumi cheese and mix shawarma platter. The taste was good, however was a bit disappointed when the “platter” came out. It was just on one average plate, barely a platter!!!

Sheikh Mohammad gives good customer service

Best Shwarma and also a friendly bunch!

The room is very small and there are no services

Was lovely experience and food was superb and the staff was friendly

Shawarma that cafe Helen is famous for was nothing like it has been before. No pickles at all in the shawarma.

Best spicy lamb sharama I've had in a while.

The best Shwarma ever. Loved it back in the day and still love it. Prob only have it like once a year but fails to disappoint every time. I see they have expanded from a takeaway hut to a restaurant too so I’d like to try that

10/10 shawarma, got the large mixed.. Broooo best munch, hit the spot!

To be honest, 2015 was very good, and then the ball came back again, but it was normal

The best chicken and lamb shawarma kebab in all London. Perfect for an after party snack which will fill you and go home satisfied. Ahmed is special and he loves to service his customers. Thank you Cafe Helen.

Very nice cafe, I love it They have gluten-free and sugar-free sweets, and this is the most important thing in the cafe

The experience was really good. The food was perfect and most importantly for me, the service was attentive and respectful.

Good food and good vibes as always

Lovely people in charge, mad is feel right at home whilst waiting for our food

Helens as alwsrs been my fsvouritegor tge lsst 35 years shd tinight boughgt back sobe great memories live tye placs

Firstly unprofessional staff they lough at customer with different languages they don’t care about customer . And food was average not good quality and quantity of you compared with money anyway that’s my last visit there’s a lot others options should go there.. very disappointed ☹️

One of the best shawarmas in London. Had the large mixed shawarma. Meat was filled to the brim. Highly recommend

I Ordered Mix Shawarma The Food Quality Was Absolutely Rubbish and Tasteless! NO SUCH THING AS SHAWARMA! WASTE OF MONEY! DONT FALL FOR THE FAKE REVIEWS!!!

Its was amazing experience The shawarma its amazing and the sauce was the best and the price was reasonable Very good experience

Excellent service, great taste, great ambiance. Definitely recommended

Sumptuous food and excellent services . Recommend anytime .Best on Edgware Road.

Authentic Lebanese food. Great value and a warm welcome.

My wife always knows the best places to eat and Cafe Helen was no exception. Authentic, delicious, affordable food and friendly staff!

Great foods and services. Staff were amazing Highly recommended

I bought a large size shawarma which cost me £13 but it consisted less meat than a small doner from a Turkish restaurant. It might seem good for some people but I have worked in kebab shops and It was not impressive.They just put a load of sauces on it so that the customer just may be easily duped. Apart from this,the meat was not properly cooked.I had a very disappointing experience and won't recommend it to anyone.

I used to be a fan of this place for shwarma. Especially took my family there to impress them. Ordered in advance over the net. Wrote that i would not want spicy sauce, but requested for extra tahina and pickled in our meat shwarma. I asked at the collection if the order was understood, and the gentleman said yes. We took it away and on the way we opened and we had a dry shwarma with hardly any pickle and hardly any tahina. We bought almost q0 shwarma and the taste of the marinated meat was so subtle that it felt boiled.... It was very disappointing that despite all the checks the order was disappointing and even thinking about it the taste of the night's shwarma puts me off from going there again.

If you’re in edgeware road or nearby you must get a shawarma. Don’t waste your time eating anywhere else.

The best shawarma in London, other than all the restaurants, and the kibbeh and tabbouleh are excellent

Delicious food. 5 star. You should once give a visit. Fayaz Tourist from India

The food is very very delicious And their service is great

Excellent food, quick service, lovely staff

Its wicked shawarma and very good staff and very frindly

Very good food and good customer service

Owner should have to focus for the service after by kebab .They do not take care of customers Overall kebab is ok 👍 👌

Staff are very friendly, top service

Not sure why but this time shwarma was quite dry and lacking pickles. They gave us extra pickles and tahini though as per my order but didnt actually put it inside the shwarma

Food flavour and quality is extremely poor needs to be fixed tasted adjusted whatever the restaurant needs to do to step up

It’s an ok shawarma. Not the best as many say here. I had the large lamb wrap which is: 1. Expansive 2. Not spiced enough 3. Narrow and long 4. I can’t see all their toppings which is a must in any shawarma place.

Best shawarma ever falafel box is amazing thanks for chef macrona for best serving and high quality of food

Good customer service and very hygienic place and good organizing

Food is great but some times they miss out part of the order - particularly drinks

Best Shawarma I’ve had in a long time. Their spicy is pretty spicy so if you have a low tolerance, ask them to do a little spicy. But you definitely want to get a little bit of that chili sauce on there, it makes the whole thing.

very bad service. food was not nice at all. they rushed my order and didn’t listen to any of my requests. i advise you don’t come here

I’ve been eating this shawarma from 2009, still same rich taste, extremely delicious

Great experience, very friendly staff and fresh food

Amazing service! The best in london

We were 3 people. Ordered 2 chicken shawarma 🥙 and one lamb all are good in taste the secret of recipe is the juiciness of the meat 🥩. Try once i hope you would like it if you are meaty lover

Very tasty shawarma and a very positive experience. The meat and chicken portion in the mixed shawarma is very well distributed and packed with flavour. The staff unwrapped our shawarmas for us and showed us the traditional etiquette of eating a shawarma without spilling it. Very good experience 10/10

went last night had a chicken sharwarma it was lovely and the chicken was really healthy and not greasy like some other places.

I had an amazing experience here! The food was absolutely delicious, and the customer service was perfect. As a tourist from Canada, this was my first time trying this place, and it exceeded all my expectations. Definitely one of the best dining experiences I’ve had!

Best place for shawarma & shisha.. I love to cycle here just to unwind and enjoy. Top service from all the staff I always get looked after by everyone ✨️✨️✨️✨️✨️

Amazing place for brunch, and dinner. For all salad lovers, you have to try number 4 on the menu, “Fattoush” amazing best I’ve ever had.

Your cafe served by and far the best Shawarma I've ever eaten. Treated so well by the staff while we were there, you cannot beat the service you all provided. The food was incredible, we had a mixed shawarma platter, ended up with a chicken shawarma wrap by accident (but I wanted it in the end so paid), the unleavened bread was fresh and tasted great to scoop up that delicious shawarma with the dips that went with it. The falafel, clearly made fresh, falafel that is actually green when you break it open, with just perfect seasoning. 5/5 for me, and will return! Thank you, this was my after hospital surgery celebration meal, I was craving some authentic shawarma, and you certainly didn't let me down! Massive love to you

Went yesterday and had 6 shawarma they just give us one garlic sauce what a cheap service they are giving us and also they charging more and reduce the quantity of meats and chicken inside the breads,this is the shame for us specially when we r Muslim! When the shop get more customers they start to charge more and reduce the amount of food all restaurants they do this and service get poor never go again as we felt shame front of our guest when we asked them that we need to sit inside, they said only take away and we eat while we r standing. How rude they are. Shame on them.

One of the best authentic shawarmas I have had in London

Its spaciousness is weak Provocatively, he ordered a shawarma. He said it had to come with appetizers. He couldn't order a shawarma, but the store was empty I said there are others who feed and welcome guests Unfortunately, I do not recommend it Abdo

Went to Helen after a long long time, the Shawarma was beautiful, although he forgot to put the chilli sauce. We ordered one Falafel wrap as well, he made it fresh and it was superb.

Very nice food and amazing service

Great place with great food always.

Dear Mr Helen, First of all Take my Salam and dowa. Last 2 years whenever I went to London I didn’t miss to visit Helen cafe. Your food quality and taste is very good. I really appreciate that. But Last Friday when I went there something very bad happened with me. The way I was treated was completely unacceptable. I went there sit on the table ask for the menu. Then one of your staff his name is Farag come to me for the order and I gave order for LAMB Burger and then he ask me any drink and told me to take my time and he will come back. After checking the menu I have decided not to order any drink. When Mr Farag come back I told him no drink only Lamb Burger. After that he get very angry start insulting me in Arabic language. Next to my table there was three arabic man he start talking with them about me and start insulting me. Both Mr Farag and three man laughing on me start insulting me. It makes me very upset and broken. Then he came back with burger give it to me and again insult me in arabic language. After I had my food I have seen your other team members they are really good. They ask me how was food? They were welcoming. But after that I have decided not to go cafe Helen again. Because I don’t want to see Mr Farag face again. I never receive this kind of behaviour from any restaurant. I hope you will look on this matter.

Always bursting with the very fresh shawarma aromas. The service is impeccable. Food simply great. Always a pleasure to visit.

£20 for a shawarma without a drink is an absolute joke. Food was very very average.

Lovely food and hospitality. Thank you !!

Aug 2024, food was ok this time. June 2023 - food was good but not as good as last time. 9 momths ago Undoubtedly the yummiest food.

Fantastic night out with the family. Thoroughly enjoyed

A Hidden Gem That Never Sleeps Cafe Helen is an absolute gem for food lovers, especially those with a taste for bold and authentic flavors. My recent visit was nothing short of exceptional, and I have to give special mention to the Spicy Mixed Shawarma Lamb and Chicken Wrap. It was a perfect blend of tender, juicy lamb and succulent chicken, wrapped in a warm, fresh flatbread. The spices were just right--enough to give a satisfying kick without overpowering the natural flavors of the meat. What really impressed me was the speed of service, it was served hot and fresh in no time, which is a huge plus for anyone on the go. And the fact that Cafe Helen is open late hours 4pm to 0600 am means that no matter when the craving strikes, you can count on them to deliver. Highly recommended!

Best shawarma in london,great service and lovely stuff,highly recommended

I have been coming here for years best food, shisha and service thank you guys

Very bad, small portions, expensive prices and bad service

Disgusting food and bad service

In my opinion it’s one of the best shawarmas I’ve ever tasted the service is 10/10,The shop is cafe Helen 2 best food tasted so far

The worst thing is when the place uses the halal logo only for advertising purposes. I entered the restaurant and asked to pray. They told me there was no place to pray. I took a chair and said to pray on the chair in an empty place in the restaurant. I found all the restaurant employees gathered. It's as if I'm in the middle of a disaster. I'm afraid I'll shut down the restaurant and a customer will come and find the chair I'm praying on not empty. It became permissible to eat and praying has become forbidden in the place. May God help us.

So yesterday I came to London from Manchester and went for dinner here with my family, but the staff treated us very badly. They were full of racism and treated us like we were begging them for food. I was very disappointed, and the food tasted bad.

Shawarma Café in London, great for a quick dinner.

Overrated, so expensive and meals/sandwiches were too small

friendly staff and attentive. He paid all the attention to offer best service. Shisha was nice. Food was high quality. The best Shawarama in the world!!!!

For every Saudi or Gulf citizen, this is the worst restaurant you can meet in terms of very bad staff. The shawarma tastes normal. We ordered 5 shawarma from him at a price of 9 pounds each. However, he refused to let us sit in the restaurant even though we are a family and insisted that we order other orders. The restaurant is really bad and expensive, until someone goes

The Best Shawarma in the UK—Café Helen is Unbeatable! If you're looking for the best shawarma in the UK, look no further than Café Helen. This place is an absolute gem, serving up shawarma that’s simply out of this world. From the first bite, you can tell that they use only the freshest ingredients, and the flavors are perfectly balanced. The meat is always tender, juicy, and seasoned to perfection, wrapped in warm, soft bread that complements it beautifully. The garlic sauce is a game-changer—creamy, flavorful, and the perfect addition to the shawarma. Whether you’re a fan of chicken or lamb, Café Helen’s shawarma is a must-try. The portions are generous, and the prices are great for the quality you get. The staff is always friendly and quick to serve, making the experience even better. It’s no wonder Café Helen has earned a reputation for having the best shawarma in the UK—it truly lives up to the hype. If you’re in the mood for authentic, delicious shawarma, Café Helen is the place to be. You won’t find better anywhere else!

shawarma was raw meat ,asked the one serving said don not say loud they changed but the taste horribile bread burnt meat tasteless never eat there again keep away from them

We’ve been coming to Helen Cafe for 25 years, and it’s still the best shawarma in London. The flavors are as authentic and mouthwatering as ever, bringing back memories with every bite. It’s rare to find a spot that consistently delivers over the decades, but Helen Cafe has nailed it. If you want the best shawarma in town, this is the place to go.

Nice cafe with good shawarma and the chicken shawarma is very tasty

No replacement for this Shawarma. I have tried many different shawarmas but would consider Cafe Helen as one of the best and top rated Shawarma in London.