Cafe Helen in City of London, Westminster

Love the food here. Came here a few days ago and they wouldn't do the shwarma wrap! Apparently, they can make a normal shwarma but not a wrap because they are too busy! If you want a wrap, you have to go to their takeaway next door!? What a load of nonsense!!!!!! Rubbish customer service!! Went to a different shwarma place a couple of doors down. They were even busier and had even more seating but they did shwarma wraps! Very disappointed. They have lost a loyal long standing customer! Their customer service is appalling! Won't be going back!

Amazing food and excellent service by Musa

Good ambience and very nice service provided by Musa.

Had a great time! Good food and lovely atmosphere. Service was nice.

I had the chicken shawarma and it was very good. Service was excellant and everyone was very friendly. We had a few adults with kids and they were very accommodating. The baklava was also very delicious.

Great staff, great food. The best shawarma in town

Always on spot and good customer service. Thanks guys! Legends!

I am extremely disappointed with the appalling service. On TWO separate occasions I have been given meat when I have ordered 2 falafels. The staff do not care and do not listen.

Best shawarma around. Always a queue!

I had one of the best chicken shawarmas of my life incredibly juicy and delicious, beyond words! The staff were exceptionally friendly, adding to the experience. The location, right in the heart of Edgware Road, is perfect. I highly recommend this spot to anyone who wants to try authentic Middle Eastern shawarma.

Terrible experience with the beggars in the street and the unprofessional staff

Café Helen is a must-visit spot on Edgware Road! The food is absolutely delicious—fresh, flavorful, and perfectly cooked. Their shawarma is one of the best in London, packed with juicy, well-seasoned meat and served with soft bread and tasty sauces.

Ordered a platter for 2 which costs around £42 plus chips for another £4-5. Overall, the food was very good. The atmosphere is even better. The appetizers were great, from the baba ganoush to the hummus, to the taboleh, just brilliant. The service was friendly. However, the meat was underwhelming whether quality or quantity. You cannot taste any grill or charcoal flavour in it, just cooked meat with very faint seasoning. So that obviously needs more work. But generally I would recommend the place but maybe for better value items.

Pathetic take away shwarmas, rude staff, did not use fresh meat from the grill, instead used already cooked bits of meat from the kitchen to make lamb shwarma, literally cold shwama inside out. It used to be good not anymore.

The best shawrma in the all of Europe

Very tasty chicken and lamb shawarma

The hummus was expired and gave me a stomach ache.

Best shawarma in London . Fresh and juicy.

Solid late night spot on Edgware Road, decent food at a decent price, would recommend for sure

Fantastic food. Attracted by the huge kebab spits in the window. My shawarma was delicious and juicy. The only let down here are the prices. There are much more economical shawarma restaurants up towards Edgware Road. £2.50 for a bottle of water is ridiculous and a rip off.

Definitely they are best in region! You cant find any Shawarma like this in London.

Asked for large kebab with chips inside gave me a small hardly any meat taste of kebab I nearly puked worst kebab I ever had paid 15£ never again

Good chicken shawarma, lean meat, decent portion for £8.5, though wrap was a bit soggy. Bear in mind there is a second branch (Cafe Helen 2) a few steps' away but it was closed at lunchtime.

One of the best chicken shawarma wraps I’ve ever had

Everytime I visit London ,this is a must visit tastiest shwarma in uk !

Best Shawarma ever I tast in my life

I ordered two shawerma sandwiches. They were delivered on point. So fresh and delicious. Honestly not had one as good in a long time. Thank you!

The food is very delicious and hot

Best falafel or shawarma in all of London

Foo tastes have gone down Used to go there from West london especially for this but now every time I am disappointed so will not go again to this shop

I tried their chicken shawarma and Beef Shawarma, it was juicy and the best part is that I love it a bit spicy , seriously it was awesome. Thank you so much for the wonderful taste and quality.

Great food , good size portion, good service

Muy buen kebab. Personal amable. Conoce jugoso y tierno. Volveré de nuevo. Lo único que no me gusta son todos los espejos.

stuff doesn't serve with respect

The hummus tasted like tahini, the garlic sauce had no garlic, just tasted like yogurt and so so so much lemon. The chicken was not tasty either. I was excited to come to this place as I heard about it but was very disappointed. I would not recommend it at all!

No one can go wrong with a Helen's Shawarma Wrap. It's is a classic, queues out the door but served with in minutes.

I have been to many shawarma restaurants, and most of them have marinated chicken, but this restaurant, to be honest, is sometimes terrible, and the hummus is also terrible sometimes.

Went at around 2am, food was fantastic, the mixed shawarma & lamb shawarma were so tasty and fulfilling we had to get round 2. Recommend this place to anyone who wants a delicious shawarma

Lovely kebab shop, very nice food, and very nice stuff after a night out

Ordered their chicken shawarma, mix shawarma and mix shawarma platter. Both taste very delicious although the price is a bit high as compared to the quantity. Their garlic sauce is very tasty. Totally recommended.

For what it is, it is expensive. I ordered a chicken wrap but instead got a salad and chips wrap with a small bit of chicken in it. It's not as though they ain't charging good money. I think it was £9 for a small chicken wrap, but as I said above, it is really just a salad and chips wrap with a couple of bits of chicken in it.

Best shawarma! Soft meat, homemade source and super fresh tasting with great spices. Only took about 5 minutes too. Worth every penny!

I ordered beef shawarma plate it was the best shawarma i’ve ever eaten , & the spicy sauce was very good.

The best shwarma in London by far!

It’s the best shawarma you could get in London. The wrapping is light and freshly served the chicken is actually chicken you don’t get random pieces of skin or annoying fat it’s properly seasoned and the SAUCES oh my god I could eat the sauces on their own and the FRIES?? They stay crispy even when cold??? Idk what magic they’re doing in their kitchen but I’m happy with it. The service is really good too. Don’t miss this spot it’s definitely worth your money. Get the chicken shawarma platter (you can get 4 wraps out of that so it’s more economical) and get some sprite with that it’s so yumm , for some reason everything is a lot better during the afternoon timings the night time I felt like bcs it was cold the food got cold quicker and it wasn’t the same vibe as afternoon

It's like magic when eat and go home something tell me and go back to eat Its the best food and shawarma ever

Chicken shawarma was excellent and the service was good Place was super clean and friendly staff

Shawarma, falafel, etc. are popular and prepared on order. Staff is efficient. Management may be improved. Lamb Shawarma is best. Their herbal sauces are very tasty. Konafa is well prepared and properly garnished. Humus is best and served with pita breads. Staff is responsive but need improvement. Cleanliness is maintained.

Third day of diarrhea after having their meat shawarma

The men who work here are my best friends

The best shawarma in the UK. The quality of the meat is really good and their garlic sauce is just incredible. Really sad that now the shawarma wraps are only available for take away.

The food was really good, and we were having a nice time with our friends. But unfortunately, the staff asked us to leave as soon as we finished eating because they said other people were waiting for a table. It felt really rude and unprofessional. We didn’t feel welcome at all, which is a shame because the food was actually great. Very disappointing experience overall.

Best shawarma in London! 10/10! Lamb one is elite! Unreal!

Shwarama is to small the large was basically the same meat portion as the regular really not worth £13. The size used to be much bigger so prices gone up portions got smaller.

Great place for Lebanese Food at Reasonable prices . Available 24 hours a day

The price is great and the shawarma is like drinking a cup of oil

The large shawarma feels like it has been reduced in size. Only advantage is shawarma is available till 6 am.

Price gone up and sandwichs become smaller Even the taste has changed It’s not the same quality as it was before Won’t be back I have rated them 5 star in past but they don’t even deserve 1 star now

I went on new year eve . Checken was not crispy . Wrap also served cold

Great batata harra and service.

Best place for Shawarma In London

Worst shawarma I ate this is not how shawarma is done overpriced and looks cheap

Used to be a great place! Clearly greed have now taken over! Visited yesterday and was given a menu with happy new year written on it and prices on it were at least 20% more than usually! Further more before entering they warned us that we can't order warps! I have 2 kids with me who just wanted to have sandwich's and while everyone around us were having wraps we were not allowed! It wasn't even dinner time, we entered at 16.15pm! Will mover visit again!

Sandwiches can only be ordered for takeaway doesn’t make sense but food is good!

The best place and best shawarma ever

Bad staff, I don’t like the communication with costumers!

Absolutely delicious shawarma option in Edge ware road, nothing competes with it. Even when crowded it doesn’t take much time until your turn pulls up. Stays opened late, good food and amazing service, and never fails you, eclectically when you don’t wanna spend much money ahahaha.

Swift , fantastically effective and polite Especially to. Note the extra effort of Abdullah

It’s spectacular shawarma every time is more tasteful than before and the place is super clean

Best shawarma in London. Friendly staff

Absolutely best shawarma in london and maybe in Europe!!!!!! Stick with the chicken its just magnificent!!!

Great service and amazing food deffo recommend

I love this restaurant everything was too good

The man on the tills who’s wearing glasses overcharged me £1 for a normal chicken sandwich and when another person that he known was paying for his mix shawarma which costs even more then mine, he only charged him £8 which doesn’t make any sense, I feel betrayed when that happened, also the food is not that good the chicken was dry and the meat was full of fat and small bones.

Great service, food and Very friendly staff. Highly recommend.

Shawarma is like magic really and the customer service is better Good experience

I’ve given Cafe Helen multiple chances, hoping they’d improve, but every visit is worse than the last. As an Arab, I know what good shawarma tastes like and this is far from it. I specifically asked for it to be juicy yet they didn’t listen.They serve me dry food without the extra sauce I clearly request every time. But that man never ever listen

Delicious food however congested sitting given its location

Amazing experience, very friendly staff, great atmosphere, food is also delicious.

The staff are so lovely and treat everyone very warmly and make a effort to remember us and what we like and the food was delicious

Where bad food quality meets horrible service ! Used to patron this shop during my student days and it was one of the best ; came back to the city for a visit and dropped by for a quick bite and it was one of the worst kebab that we ever had. We ordered large chicken (spicy) and a small lamb (non spicy) and both ended in the garbage bin after two bites exactly. Next door there is cafe Halen which is owned by the same people but you can’t eat your food at the cafe (?) weird stuff all around. And it was practically empty but next door (a Lebanese joint was full packed) guess need to move on from Helen and it’s legendary kebab of the past.

The best shawarma from Cafe Helen

This was my first time in their restaurant. The food is very delicious and staff are very attentive. I highly recommend their mixed shawarma. I had shawarma in multiple restaurants, but their shawarma is more delicious.

Really quick service and food was amazing!! Plus, a little treat when leaving. Definitely recommend if you’re in the area.

kasim & Abdul have given the best service and also very good shwarma. They are very welcoming and make the customer feel special

Cafe helen 2... always. Best customer service. I know it's just shwarma at the.end of the day... but helen 2 makes it nicer with more love and attention.

Food was great, we ordered humous that came with complimentary bread, halloumi cheese and mix shawarma platter. The taste was good, however was a bit disappointed when the “platter” came out. It was just on one average plate, barely a platter!!!

Was lovely experience and food was superb and the staff was friendly

Best Shwarma and also a friendly bunch!

The room is very small and there are no services

Sheikh Mohammad gives good customer service

Shawarma that cafe Helen is famous for was nothing like it has been before. No pickles at all in the shawarma.

Best spicy lamb sharama I've had in a while.

The best Shwarma ever. Loved it back in the day and still love it. Prob only have it like once a year but fails to disappoint every time. I see they have expanded from a takeaway hut to a restaurant too so I’d like to try that

10/10 shawarma, got the large mixed.. Broooo best munch, hit the spot!

To be honest, 2015 was very good, and then the ball came back again, but it was normal

The best chicken and lamb shawarma kebab in all London. Perfect for an after party snack which will fill you and go home satisfied. Ahmed is special and he loves to service his customers. Thank you Cafe Helen.

Very nice cafe, I love it They have gluten-free and sugar-free sweets, and this is the most important thing in the cafe

The experience was really good. The food was perfect and most importantly for me, the service was attentive and respectful.

Good food and good vibes as always