Cafe Grounded in Wiltshire

We visit here a lot and are always met with friendly service. Today however was very different... When I ordered I asked for my eggs to be cooked well done and was met with a roll of the eyes by the server who clearly did not want to be there. This wasn't passed to the chef as they were not well cooked. She was also clearly bitching about other customers to her colleague. We will reconsider this as our pla ce to go place for a weekend brunch.. or at the very least check out who is working before we sit down. Very disappointed today 😔

Lovely place to have coffee and a snack

I ordered The Real Greek Shawarma, unfortunately whoever made the menu doesn't seem to understand what Shawarma means because there was no Shawarma in it, only a bit of the cook's hair! When I explained to the waitress that there is no Shawarma in my Shawarma she somehow came to the conclusion that i was in the wrong and got exactly what i ordered. If you're going to have a salad and feta wrap maybe don't put it under Shawarma in the menu if it doesn't have shawarma in it...?

Fantastic food, absolutely faultless Service was friendly and helpful Highly recommended Excellent standards I took my daughter for a Birthday breakfast .

Lovely food and super friendly staff very relaxing

Delicious food and drinks, great service and atmosphere 🤩

Great place to visit, nice food and atmosphere. ..lovely staff...

Amazing staff, pizza and wine. Wow! Will definitely come again.

Lovely local coffee shop which also does brunch and evening food, the vibe is always so nice and staff are super friendly. I also love that they open till late 10/10 would deff recommend:)

I must have caught the bar server on a bad day. Went in to meet some friends on a Monday morning. The server was rude, hostile and customers seemed to inconvenience him. He tried to ignore me for a while until he looked up. I asked if they were serving coffee and he just huffed and said “Yuh”. We went upstairs and the music was so loud we couldn’t hear each other talk, but no one wanted to go back down to speak to the aggressive server. We won’t be going back. We had one coffee then went across to Rivo lounge.

Just been for lunch with family today, other half absolutely loved his maple bacon burger and I loved my fish finger sandwich which was beautifully cooked. Have eaten here a few times and never been disappointed. The quality of the food is superb, the staff are really personable and a lovely manager Francesca. This is definitely my go to place to eat.

Had a meal for two, food was stunning the maple burger was a dream and sat looking out over the river chatting to a couple sipping their spritz. Service was fast, friendly and very efficient, will be coming back and would recommend.

I would never recommend this restaurant. Waiting 40 minutes for a simple breakfast or coffee is not normal at all. They only serve one egg for breakfast, which is not fair at all for a £12 portion. One person is working, and this person is acting as the cleaner, barista, waiter, and cashier all at once. This is neither hygienic nor humane. The same person might also be preparing the food in the kitchen! Although it looks nice from the outside, it should definitely be avoided until the number of staff is increased.

Beautiful place with a quirky style. You can figure out it's dog friendly without even having to ask the staff, owing to their cool dog pictures that are dotted around inside. Beautiful outdoor seating area that over looks the water, with lovely trees that gracefully bend towards the coffee tables

I can't say I've ever had a bad experience here and we have been a few times now. Really enjoying the new menu and the quality (and portion quantity) are always amazing! Really friendly manager who took a genuine interest in us, nothing was too much trouble for her. Looking forward to our next visit, thanks Grounded team!

Had a great brunch here today. Food and service were fab. Despite being busy, we didn’t have to wait long. And they looked after my car keys all day after I accidentally left them on the table.

I was upset about the job thay didn't give me a job but the staff are good the manager lady is nice so it's worth a try.

Lovely location by the river, wonderful brunch options with top quality ingredients and a great front of house manager. Would recommend and happily visit again.

Had the most lovely breakfast here! Super sweet staff and cozy table. The food was delicious and the vibes were immaculate ♥️

Staff turn over is mad you never see the same people from one week to the next, which is probably the reason for all the confusion, if you have a loyalty card how many stamps do you get? It changes ever week, is it dog friendly yes one week next week no dogs up stairs? Food is hit and miss you order and then are told sorry we don’t have that, are not flexible what’s on the menu is all we do? Next time we visit all change again? What is going on? Had a fantastic service today very accommodating just not in Grounded

Terrible experience food came and the potatoes on the salmon salad were rock hard!! We sent them back & the plates were returned however they kept the same salmon fillets warm as they cooked the potatoes!!!!! Would not recommend at all zero atmosphere & ran out of the wine we were drinking!!!

It’s a very nice place and has good aesthetic, the manager is very friendly and the coffee was made very well and had plenty of syrup in which I don’t find with other cafes. Must go to spot!

Very lovely staff, welcoming environment and best of all delicious warm drinks. Will definitely be returning, can’t beat it!

Friendly staff, great food, great atomosphere, what more do you want?

Went there for breakfast, staff were fantastic the food was excellent, I had the full breakfast which was delicious the sausages were top notch, thank you.

I've walked by this place many times. I'm glad I decided to go in! The food was delicious and reasonably priced. The service was friendly and quick. I love decorations inside too. Will definitely be back.

Lovely staff members , specially manager who always remembers my order and makes sure we're happy and recognised, great place !

Great beer selection and good atmosphere

Best espresso martini I’ve ever had, not exaggerating. The lovely manager mentioned a hazelnut espresso martini so we tried it and wowee, delicious! Venue has great seating too.

Amazing food, great dishes' presentation, generous portions, really relaxing cool atmosphere, spacious, friendly staff, and great cakes!!

Really good food and service, nothing was too much trouble. Grounded is becoming our go-to place for a nice breakfast.

Could be a nice cafe but quality didn’t quite deliver. The breakfast wasn’t the best and a hair in the eggs didn’t really give much confidence. Coffees were lukewarm when arrived. Plenty of inside and outside seating though, good for larger groups. Wouldn’t go back in a hurry.

Good coffee but shocking prices for muffins £3.95

The stars are for Francesca the new manager because she has the personality to make this place what it deserves to be in the heart of Chippenham. Please (management) give her everything she needs to make this place a roaring success as she has the perfect personality and is extremely welcoming and kind.

I visit Grounded fairly frequently for coffee and sometimes food. I've always felt very comfortable and happy there. The coffee is lovely, and I often find myself sitting for a while when I have breakfast, enjoying the atmosphere. Its a comfortable space and invites me to stay for 'just another cup'. Especially if I am sitting outside beside the river, or by the window in the winged armchairs. Recently, I have really enjoyed chatting with the manager, Francesca. She is really friendly and accommodating, as well as being lovely to talk to. I like Grounded.

This was a lovely breakfast. Good quality, generous portions and well cooked. The atmosphere was calm. And relaxing. Nothing was too much trouble for the staff and the manager was lovely and took an interest in our experience and was very personable. Can't wait to try the new menu.

Have been here a few times for coffee and food and always have great service and amazing quality! Would always recommend as a good place for a chat and a chilled drink Also amazing to know they cater to vegans! Especially their Chai Lattes are amazing 😊

Nice food. I can highly recommend the creamy Portobello Mushrooms on toast. It is from there new menu and the people who work are really friendly.

Nice decor, a lovely place to stop in for breakfast. Went on a Thursday and had the pancake stack and my partner had the epic breakfast- no issues and everything was delicious!

Delicious pizzas which were 2 for 1, plus really lovely cocktails. The staff were really lovely and friendly, especially the manager. She was very chatty and helpful!

Such a lovely little place to sit in a comfy armchair and watch the river. Lovingly decorated inside, great atmosphere, super friendly staff, delicious food and generous portions. Sadly we're not local, but if we were we'd be here all the time! Thank you ☺️

New management, actual conversation and good drinks!

Came to Grounded for a private party tonight. They were absolutely brilliant hosts - the music was boss, cocktails fabulous and the prices left us smiling. It should be packed every night - I live in Liverpool but I'll be sure to visit next time I'm down. Thanks Grounded Team x

Love this place, very chilled, great food, lots of vegan options, lovely friendly manager

What a wonderful place, just as I remembered it. It has been a few years since I left Chippenham when Grounded was my go to place. A friend's recommendation of the potato and chorizo hash went down so well, tasty and plentiful. Flat white was delicious and well made, with water available for dogs and owners. Shame I live so far away now, highly recommend. You won't be disappointed.

Stopped for breakfast. Arrived before opening time but welcomed in for drinks while waiting. Staff extremely polite and courteous. Nothing too much trouble. Food was excellent. Would recommend to anyone and will return.

Came for a full English breakfast, good quality ingredients. Well priced food and a good cup of tea. Will definitely be coming back

Food was great and nice place, however very short staffed during a day when there competition is closed. Staffing shortage could have been avoided with some foresight. Due to this the service lacked in politeness, cleanliness, and silly mistakes were made. The one member of staff was completely overwhelmed, and it was unfair for her to be left to do everything by herself. I pray she gets some help for the rest of the day.

Hostess was absolutely lovely - however they completely forgot the hash browns for our breakfast, the food was neither disappointing or pleasing it was very average quality and portions

Nice Coffee, quick service. Definitely go there again.

Always reliable for good coffee and snacks. Very relaxed atmosphere. Thank you!

Great place to get some decent coffee and bring your 4 paws friend for a little playtime with other friends and even humans! Great friendly customer service too! Super relaxing atmosphere and nice views!

Love the coffee. Could drink it all day long.

Good food and staff in a comfortable cafe restaurant by the bridge over the Avon. My favourite Chippenham cafe.

We finally had a chance to try the food, superb. Kani couldn't have been nicer and made us feel so at home. Adapted the meal for my gluten allergy. Dog friendly ❤️

From time of entry to food on table, it took 50 minutes for my Full English to arrive. Maybe it was a one-off, maybe I was unlucky, but I can only judge by the service I received. When you're starting to wonder if it's just best to ask for a refund, it's not a good start. As it is, the food itself was pretty good. The sausage was just okay but everything else was good - the bacon was cooked to perfection. The place itself looks nice and has a good atmosphere.

Great selection of food from your standard fry up to some slightly different choices, everything about the place from the choice, location, service & price is perfect. I will be going again. Dogs are welcome too x

Beautiful spot by the river with very friendly service. Dogs welcome and treats available. Menu is lovely and really reasonable prices! We'll be back again soon thank you 😊

Fod quality had dropped recently been served raw food and truly terrible coffee over the last few visits

Great food nice and quiet Paulina was very welcoming and a great help even offering to hold our son for a while for us she was also great with our daughter too

Visited to get some brunch, ordered two full breakfasts, went to go check after around 40 minutes as another table who had ordered after me had their food arrive before ours did. When i asked they said they hadn’t started on our food yet…the place was not even busy so hard to understand how this happened. Used to go here occasionally but now will not be visiting back again. Disappointed.

Absolutely delicious poached eggs. And breakfast was received well. Shame the server spilt my daughter's drink over her legs and belly.

Fantastic pizza! The chef came out to discuss our order before making it. When the pizzas arrived they were absolutely delicious, and great value as buy one get one free!

Great location to have a leisurely lunch! Great selection, friendly service. Lots of doggies….YAY!

Had a lovely Sunday Brunch with my boyfriend with friendly service, nice food and cake recommendations! Loved my hot chocolate, thank you for having us 🌼

Fantastic place to stop for lunch. Veru friendly and the food was amazing! Will definitely visit again when in Chippenham.

Had a nice lunch with a friend, lovely atmosphere and relaxing, good service too

Great service, friendly atmosphere. Served by Paulina, she was very polite and very professional. She made us feel very welcome. Would highly recommend.

Dived in just a random pick from plenty of options in chippenham. So impressed, the staff were lovely very friendly and helpful. The food was great and my chorizo hash with a fried egg ( plus extra bacon 🥓) was huge. Will cooked and freshly tasty. I like the fact that the food didn't appear instantly ( but without too much delay) as everything was clearly being fresh cooked from scratch. Brilliant value, too, as the portions were a decent size. My mum had ham egg and chips with loads of ham, again nicely cooked and presented.

Good all-around, but not all menu available quite dear as well

Friendly staff, nice food, plenty of room, outside tables and chairs, for nice weather, toilets upstairs.

Had the epic breakfast which was as its name suggests! Cooked really well, nice blend of herbs used to enhance the flavours. The food was present with hardly any cooking oil on the fried pieces, that makes the meal even more enjoyable. The service was as good as the food and all at a reasonable price. I will be back.

Had the epic breakfast which was as its name suggests! Cooked really well, nice blend of herbs used to enhance the flavours. The food was present with hardly any cooking oil on the fried pieces, that makes the meal even more enjoyable. The service was as good as the food and all at a reasonable price. I will be back.

This place is WONDERUL. Coffee was the best I’ve had in Chippenham, period. Made with love and made properly. Both the ladies, Nicole and Paulina are so unbelievably sweet, funny and attentive. They make you feel Grounded is a second home. If you’re in Chippenham, you need to go and check this place out.

I been this morning for a coffee on my way to work and the staff was so amazing and friendly especially Paulina she’s amazing always x

My husband and I went for a pint and pizza tonight in Chippenham and both the pizza and service were excellent. (The ale was good, too). Paulina was an absolute sweetheart and we couldn't have asked for anyone more helpful and friendly! It was really nice to be able to take our dog with us as well.

The atmosphere is wonderful here and beautiful location. The server Paulina was so friendly and welcoming and nothing was too much trouble. Really recommend this place!!

Paulina is an amazing server at grounded. I highly recommend this place. The cakes, drinks, and food are lush ❤️

Stopped by for some cake with friends. I was served by Paulina, she was extremely helpful and polite from the off. I would highly recommend this place.

Staff totally disinerested in customers, took order, got food quick. Food was terrible, staff was on their phone outside most of the time. Won't go back.

Good breakfast, nice helpful staff

Food was amazing really friendly staff guy behind the bar made us feel at home highly recommended will definitely be coming back again 😀 😊 🙂 ☺️

Lovely friendly coffee shop used regularly. Can’t fault the service from the guy with the beard - so friendly and speedy and helpful! 😊

Went for breakfast earlier this morning, excellent coffee and a great veggie breakfast! Service was good, Kani was friendly and engaging. We will be back again soon!

Food was 10/10 and fast service, customer service was 10/10, carni was excellent and very helpful

Amazing breakfast! Service by carni was great 👌🏻

Great service and a fab breakfast, Kani is really welcoming.. Definitely recommend. This is our favorite place to stop..🙂🙂

Best breakfast in Chippenham! Great service Great atmosphere Great food. (Although Layla the Jack Russell stole the show) Will be back.

Always friendly staff, great service and the food is good too. Child and dog friendly - who could ask for more!

Friendly staff Paulina and her team are welcoming and friendly and great with our kids when we visit grounded

My partner and I have just moved to Chippenham, and was looking for somewhere to have breakfast. We cam across Grounded and it was phenomenal. An establishment with amazing food, friendly and courteous staff, on the edge of the River Avon.. Will definitely recommend and return!

Great time service from Paulina was great. Very friendly.

Had a great time, deserves more hype.especially with our server for months now, Paulina. Love her.

Came for a leaving do, great service from Paulina and the team, lovely food (dirty fries) and good range of drinks

Paulina is absolutely amazing- great service - customer skills are top !!! Try it .... I did

Paulina made me feel very welcomed, the drink and food was amazing, highly recommend 🙂

Paulina gave really great service, very friendly and made good recommendations :)

Great atmosphere, good coffee and good food. Paulina is a lovely host and barista. I would definitely recommend.

Lovely place for a spot of food by the river. Food was delicious and served quickly. Handy children’s menu too. Staff amazingly friendly, and very good with children. My 3 year old daughter can’t wait to come back. Special thanks to Paulina who took great care looking after us.

Had to wait over 30 minutes for 3 breakfasts. Spoke to staff who apologised and offered complimentary drinks . When the breakfasts arrived they had missed off the sausages. Another table was also complaining about the slow service. Not a good visit