Cafe in Mendip

Absolutely amazing dining in experience at Pizza express! The staff are all so lovely and accommodating and can't do any more to help, service was fast and they went above and beyond! Every single one of them was brilliant! Big shout out to Alexandra - super friendly, service was brilliant, really attentive and helpful! Sid - the food was delicious, the pizza was amazing! Presentation was really good! Such a lovely kind girl and was a pleasure to talk to! Mimi - absolutely lovely and got our drinks out super speedy! All in all the staff were so lovely and really nice! We had such a pleasant experience here! Would highly recommend 10/10.

Was really excited to try out this restaurant. Had read the media coverage and have tremendous respect for the owners. It was busy, nice weather had brought the crowds out to the outside dining area. It seems impossible to get good service these days, when you do it is rare. Has eveyone good left the industry post covid... There were plenty of staff on the floor, but systems and training were clearly lacking, and the basic good standards sadly lacking. As soon as we walked in lack of a clear greeting was a sign of what was to come. We ended up waiting far too long for our mains to arrive. Other tables also complaining and warning us about the lack of service. The place itself is beautifully & tastefully done. The menu reads incredibly well. The food did not disappoint. I sat eating the Fish Soup, trying to recall a better soup that I had ever eaten. This, I have to say was the best, absolutely incredible. The rest of the dishes were well cooked, and good, but nothing knock out. Rarely give reviews, but the lack of service was a big issue. One guy seemed to be more senior, but he was way out of his depth. Not even a goodbye as we left despite making eye contact with the Manager and floor staff! Would not recommend until the service is sorted out.

We visited Clark’s Shopping Village today and went into Frankie & Benny’s for lunch. We had 5 adults and a 1yr old. We ordered 4 main courses and three starters to have as a main course. We were asked if we would like the starters as a main and we said yes. The starters arrived but none of the other food did. We were told they were just waiting for the chicken and the other meals would be out. We looked at the pass and could see a main meal there that was the same as one of the ones we had ordered, but we assumed that was for another table. 15mins or so passed and the main meal was still there. They then put the rest of our meals up and bought all of the meals to the table. We queried the meal that had been sat on the pass for ages. They apologised and said they would take it back. Under 2mins later they arrived with what they told us was a new meal. We queried it again and we’re assured they had done us a fresh one. The meal was for my 74 year old mum, she assured us the meal was fine, but she does not like to make a fuss so we were not sure. Mum only ate half the meal, as she was worried it was still the same meal and we have a 2 hour drive home. My hubby tried her meal and he is convinced they just gave her back the same meal, as it came out far too quickly. They reduced our bill but the looks we were getting from the staff were not good. Why did they not just bring us the meal when it was ready as we already had one meal

It was helpful service with a smile, the food arrived very quickly to the table and it was to the standard that we expect from the chain. Always enjoy the salad buffet. Plenty of onsite parking and a decent tip rounded it off.

Loved eating with fish. Would eat again shame about chip watching me eat from the corner. Would definitely eat again though