Cadwaladers - Barry Island in The Vale of Glamorgan

ordered ferrero cookie dough , it came in 5 mins uncoooked it was basically like soup i took it back so they did another one again came in 5 minutes and RAW!!! not coming back here again i should’ve gotten a waffle or crepe because they serve raw cookie dough

I ordered a cookiedoe. The cookie doe was underbaked and my stomach was hurting after although we told them that its undercooked they still managed to bring us the same underbaked cookidoe. I am very disapointed in this and will never be coming back.

Great item and amazing service 🤙🏼🏴󠁧󠁢󠁷󠁬󠁳󠁿

It was okay. Food took ages to come, not sure why as the place was empty and there were loads of staff working.

Driver delivered it hot and in one piece.

very tasty desserts, courier delivered with food intact ty

They no longer display the ice creams they have so you pick off a list. If they don't have it in stock, you get given what ever. Also if the person on the till is struggling to find "chocolate milkshake" don't try and suggest anything as it will just get added to your order even though you just tried to help them on the till. They act overwhelmed even though theres hardly anyone inside. I waited around 20 minutes for them to make 2 milkshakes and 2 pots of ice cream. In that time I noticed a waffle left on the side that was then microwaved to warm it back up. Absolutely disgusting if you pay so much for fresh

Not happy at all there is green splodges on my food

good Food as always love get my pancakes here

Server was amazing. Worked off her feet and still smiling with amazing service. Vegan cronus was good too.

Had food there a couple times alright for the times I've been here, but my main complaint is the false advertisement. Upset my very much.

This was the first time I had tried this takeaway and I must say the apple pie is really nice.

Nice desserts and ice cream, but you have to pay quite high price 🤔

Too crowded and they ran out of food.

We went to Kaspas yesterday evening! The desserts we had were absolutely gorgeous, we cleaned our bowls. The disappointing part was the seating area outside, it did not look very welcoming there was litter all over, around the benches outside the door to get in. You are not responsible for the dirty people who dump their litter but you are responsible for keeping the front of your business looking tidy and welcoming. Such a shame because inside is lovely.

Came today for my Sons 10 birthday and I was greeted by a lovely man, the desert shop was very clean with plenty of seating areas, I ordered 3 desserts, 2 for the birthday boy of course and one for myself. All the deserts came very quickly and looked and tasted delicious, whilst I was at the till the lovely man spotted my Sons birthday badge and said he could have a free drink or a slice of cake also. Thank you very much you made my Son a very happy boy on his Birthday! 😃

I just wanted to share the wonderful experience my daughter and her six 11 & 12 year old friends had at Kasper’s Barry Island yesterday evening for her impromptu birthday celebration. The staff were so warm, friendly, patient and accommodating and made the children feel so special. They played the birthday song, put a candle in her sundae and the food and drinks were presented beautifully. The staff smiled at their giggles and screams and the girls had such a wonderful time! Thank you so much! 👍🤗🎉

Not usually my type of thing. But me and the wife came here whilst on our anniversary break, so thought we would have a little treat. Quite expensive but needless to say the service was good and the food was delicious. The waffle with Strawberries and Maple syrup was just delicious.

all that got delivered were the milkshakes

The size of the single scoop gelato is terrible. For £3.75 I was fully expecting more than two, eyeball sized scoops. There was more in the soft serve that came FREE with the waffle.

Strawberry shortcake wasn't correct. Plain chocolate Strawberry one was delivered.

Took kids for a dessert and as always Kaspas makes them happy.

Didn’t send a straw with milkshake and i dont have any.. bit sad

Forgot a bubble slush we paid £6 for , considering we placed an order over £50 also get charged a service charge AND delivery fee when rang the store and requested our drink delivered was told no manager is in till 6pm that it was all the delivery drivers fault . Offered us a refund for the drink - we wanted the drink wasnt offered a drink to be made up if I went and collected it . Don't even bother the 3xtras just eat put on items you'd think the drivers would atleast get it right or the store do better than forgetting items gave us 3 straws but 2 drinks ... clever

Awful awful place 2 people serving an entire restaurant save your time and money and avoid this dire establishment

With just two take away cones of ice cream ordered, we were told it'd be 10-15 minutes as we had to wait for the waffles etc that had been ordered previously to be made and our order had to wait it's turn... Odd for a 30 second order when there was only 3 or 4 occupied tables, but we said no problem and took a seat on one of the many empty yet slashed up booths to wait. When it was our turn, we'd ordered sprinkles on one of the ice creams (+75p)... The server just held the cone above a large open bin and began sprinking them over the cone.... About 5 of which stuck. I said "75p worth of sprinkles?" To which he actually laughed and turned around without saying a word, to start on the next order. To top it off there were big chunks of ice throughout my banana ice cream, so it had clearly defrosted and been refrozen. Just don't go here. I have no idea what standard Kaspas has on its outlets, but I can guarantee this one falls below it. Really disappointing.

We visited this establishment attracted by its great location and the promise of a pleasant interior ambiance. However, our experience was marred by poor service. The young girl, who appeared to be in training, was unfortunately not well-versed with the menu or our order. Seeking assistance from the manager, Amy, only added to our disappointment as her demeanor came across as condescending both towards the trainee and us, the customers, when addressing our inquiries. While we understand that every team can have an “off day,” this encounter left us feeling undervalued as patrons. Moreover, the food, though satisfactory, was basic. Ordering a combination of meal deals and a kids’ meal, we were surprised to find that children’s crisps were unavailable without any alternative offered, merely being informed that they were priced the same. Regrettably, we’ll be exploring other options during our next visit.

Terrible The woman who served claimed she owed the store. Knowing kaspers is a franchise...asked for our drink to be swapped as it was very powdery. Got a mango ice bubble drink in place. Was sour and tasted gone off. She refused us a refund. So rude going on bout her own experiences. Wow

Lovely gem of a place with excellent service. Spotlessly clean too, We had 2 toasted sandwiches with side salad, 2 bags of crisps and 2 cans of coke for £12.50 so very reasonably priced. Ice cream on the way out was an added bonus. Big shout out to Amy who served us she was so friendly and welcoming and is a credit to this establishment

Deliveroo messed up order but store staff were helpful and stayed beyond closing to complete order or collection after having to cancel delivery

i ordered a crepe that cake with strawberries and bananas and was meant to have chocolate sauce on it too but it literally only came with strawberries and bananas im not very happy because it is quite expensive and i didn’t order a crepe with only strawberries and bananas i ordered it with chocolate sauce

Fantastic food and the perfect Friday treat for my little boy!

Awesome desserts and amazing icecream at reasonable prices. Really helpful and friendly staff and owners.

Shop assistant serving was nice, we were sat waiting for 30 minutes for 2 waffles. Had warm ish Waffles and it just tasted like egg mixed with chocolate sauce. Wouldn’t really recommend to anyone

Asked for no bananas and it came full of them. No white chocolate sauce on the waffle either. Can’t follow simple instructions

Have been to this cafe several times service and food always good but dissapointed today Ordered sandwiches with garnish on brown bread,came with white bread no garnish £5.95 when complaining was told should have asked for garnish,which previously came automatically.What is on the menu should be served.

Traveled 30mins to find out it was cash only. Waste of a journey . Staff not really helpful any other way to pay online . Wouldn’t bother trying again

Lovely visit to Kaspas and great service! Kids enjoyed the food and not a drop was left! Delicious, would highly recommend after the arcades but not before the waltzers :)

Wasn't going to leave a review of our visit to Kaspas as I'd like to give them the benefit of the doubt but the attitude of one member of staff changed things. Whilst clearly short staffed, they managed to forget the drinks order and needed to be reminded to serve them; there was a long wait for a couple of crepes/waffles; was brought the wrong food initially; desserts finally brought to the table but was missing one which wasn't brought out until everyone else had finished but was the wrong order - the staff member did nothing but scoff and huff at the inconvenience. Asked for a refund instead of waiting as everybody else had finished and was given coins even though I paid on card and asked for the refund to be put back on the same card. The same staff member just ignored the request. There was a young lady working there who was very polite and trying her best to help everyone but the service overall was shocking.

Turned up the day before at 14:30 to the shutters down and a sign that said that they would open at 14:00…. Tried the next day and came in, was told there would be a long wait which is always the case as they are chronically short of staff always and the “temporary training of staff” is always permanent. Told us to sit down and thought oh okay, we will wait. Saw there was one person in the queue and they were taking orders so got up and started to queue too, at the front of the queue another person jumped in and said they were in the queue…. even though they were sitting down. We apologised to them as they said they had been waiting 30 mins to order and had been told to sit down? Not sure how you can queue sitting down but hey ho was still apologetic to the person as he had been waiting. No interjections from the cashier who may or may not have told him to sit down to wait to order, instead she just stood there as he shouted….. They claimed that they had 2 tables of 10 people come in on an unbooked table which was the cause of the stress and the hold on taking orders. What do other companies do during a rush!? They also started turning customers away at 17:20 when they advertise close at 22:30. We have had so many naff experiences here with an hours wait for dessert food which have been not too bad, but this one puts the nail in the coffin. Food often missing on Deliveroo orders which is bad but we knew what to expect there. Never again. No improvement in a year and a half of being local to this Kaspa’s. Perhaps some business management, training of staff, better rates of pay to help retain staff and just some sense of organisation is needed. Perhaps stating the man who said he was already in the queue (whilst sitting down?) should make his order instead as we didn’t mind waiting would have been good, or to take orders and explain there will be a wait for them like any competent establishment.

Listless staff with zero customer service. Very poor selection, will not go again!

Food always very tasty, but customer service 0.

Waffles were delicious. The smoothie was missing but the restaurant have asked me to apply for a discount

We visited on the 5th of November and I just have to say what amazing staff and environment, we came down for my little girls birthday and unfortunately the soft play we was meant to go to was closed we then had about 12 kids looking for something to do and luckily enough the gentlemen in kaspas sat us all with no problem and was so welcoming he went above and beyond for all of us and the desserts was lovely too will definitely recommend and re visit again Thankyou to the lad that helped us (think his name was jay)

What great staff work here. We had another company let us down for my nieces birthday. They welcomed us in with about 10 kids and 8 adults, gave us the back cubicles, the staff went out their way to make sure we had everything we wanted, were so polite and cheerful even though we had 10 loud kids with us, couldn’t appreciate the service any more, thankyou

Came with my friend and our kids as a half term treat. Kids love the place. We've been to other Kaspa's but this one seemed more compact and cozy and really clean. Surprised to see a real mix of ages with the staff. Overall, great experience, and good service from all the staff (especially considering how busy it was)

Unfortunately today was a zero mark up from me. I love Cadwaladers, it's usually very dog friendly and so are the staff.. The place is not 100 % clean... Could be down to lack of staff.... However when I called in today for just a coffee, the young lady who was serving mega stressed out, apologised that I would have to wait as she was preparing 2 food dishes... This I didn't mind as she was on her own.... 10 mins later she asked me what I wanted. I asked for a latte. She told me there was only decaff as the filter machine was not working.. Anyway, off to Marc's.. Not her fault of course but cor blimey, what's occurring 😊

Our experience was ruined as a first time here. Staff were rude with poor Service. The lady was rude as we sat down for no reason and another didn't give us cutlery l also seen a lady want vegan food and the worker was laughing when she left

. We ordered a hazelnut and pistachio gelato milkshake and a cookie and cream milkshake but just got 2 vanilla milkshakes. . We asked for whipped cream (which costs extra) and didn’t get it. . The hot cookie dough and waffles came cold (possibly fault of Uber Eats) . The milkshakes came in 2 different size cups (there is no size choice available so we were very confused)

This place is amazing. I usually grab a milkshake to go, but have started working my way though their choices of doughnuts. Even when its busy, staff here are great and can never do enough for you.

Lovely and clean dessert bar. Tasty desserts, always good value for money considering location. Wanted to try their new Mango bubble tea. Was not disappointed. Kaspas Barry Island you will be seeing me again soon

It’s was cold and soggy milkshake was melted

Ordered a biscoff dessert from here on Uber eats £12 with delivery 11/10/23 around 615 had a notification that it was delivered to the address (645) (we checked outside nothing was there) because of this it doesn’t allow you to refund on the app So I rang up the Barry store (7pmish) and a young guy was on the phone and said to me that his manager is on break and they will be back in 15 minutes took my number and said they would call back Never called back so I rang 15 mins before they closed nothing back I’ve tried again 3 times the day after it rings and goes to answer machine It’s only £12 but the fact they’ve taken my money, I didn’t get the product and then to say they would call back and never did is just awful service Won’t use again if no refund is issued

Ordered 2 milkshakes but didn’t receive any straws with them. How stupid. Won’t bother ordering again.

Arrived at Kaspas to be greeted by a sign saying wait to be seated,we waited and waited,the queue got bigger and no one came,so we all sat ourselves. We ordered on the app as advised, two waffles and two cups of tea. It took 20 minutes for the teas and over 1 HOUR to get the waffles when it wasn’t even that busy… there was little to no apology for the wait/ very poor service from the staff. An awful experience after what we are used to at the Cardiff shop.There needs to be a lot more staff employed and someone to actually manage the place,wouldn't visit this shop again.

80 g of ice cream?! This isn’t even 8!!!

Atrocious service, terrible wait and manners. Absolutely horrendous.

I am very happy to visit this place. I saw there are new young staff. They are very professional and nice. I want to come again to meet these kind people from Ukraine. They are amazing and friendly. That why many owners want to hire Ukrainians.

Lovely ice cream in kaspa's. Best at barry which was shocked there ice cream is cheaper than others around there

Freezing cold cookie and melted ice cream. Very dissatisfied

Came in for a birthday treat and was told if I came in with someone else who was paying at least £15 then I could have a free shake. Ended up spending more then planned so will not be back.

Great value for Mr whippy ice cream and right on the sea front would recommend

Waffle was cold. And no straw for my milkshake

Don't order a takeaway from this place. Service is awful. Over an hour late, no updates and awful service

They were meant to close, but left the store open for us through the night, we went as 15-20 people and service was really good, food came quickly and really nice bags of flavour, wide variety, I would recommend everything on this menu, owner was a nice respectable guy.

No strawberry’s balls in the slush puppies and they were completely melted!!!

We were here for a short weekend and came to Kaspas as a treat to finish off the weekend. On arrival Kelis and Rafey looked after us and a big thank you to both. These guys are an asset to this place. Overall all staffs were nice and friendly.

Food was good but was very unhappy with the fact that there was no straws. So couldn't enjoy the milkshake I was very excited to have

Arrived at Kaspas to be greeted by a sign saying wait to be seated,we waited and waited,the queue got bigger and no one came,so we all sat ourselves,and had to clear away dirty dishes ourselves,went in another queue to order the food 1 crepe one float and 3 sundaes. It took 1 HOUR to get the sundaes and an Hour 15 mins to get the crepe and float,all the while the staff are still serving a massive queue of people. An awful experience after what we are used to at the Cardiff shop.There needs to be a lot more staff employed and someone to actually manage the place,wouldn't visit this shop again.

The service was satisfactory, menu was not offered to us, we had to pick up from the counter, staff looked like they were on a break... at least they were friendly when we ordered. Bit over priced, I dont mind spending money on desserts, but you can get better desserts at smaller establishments for much better price. Overall satisfactory, the quality and taste is good, but I'm not coming back anytime soon

The food it was ok but most of the staff let it down, they were so rude. I won't go again.

Absolutely disgusting customer service! Popped in this evening asking to use the toilet, the lady behind the counter explained the toilets are for customers only. Fair enough! I said i would buy something and could i use the toilet please? She just ignored me and carried on doing whatever she was doing. No response at all. Wouldn't eat there now out of principal.

Very bad experience. Me and my friends were waiting for more than fifteen minutes to take orders at the counter.. Nobody minded us, just gave bad attitude and pretended busy! We felt it quite racist and we could confirm as they served white people just after us when we walked out!!! Can't believe how rude people can be!!

Nice food but one member of staff let it down, she was so rude. She called to say our takeaway order was ready, but we misheard her and thought she was calling someone else. She stared at us with daggers as she walked over to us, threw the food on the table. The pot of cream on top of the box slid off and went flying. She just walked away, didn't say a thing. I said oh sorry I didn't realise it was our order.. she turned around and sarcastically said oh that's ok no worries. It's a shame. Also 1 crepe was ready at least 10 minutes after the other one so it was just sitting there going cold

Staff were totally lovely and friendly, milkshake I had was really good. The tables and booth were clean. The only problem was that we had about a 20 minute wait. There was only 1 person in front of us and a lot behind. As there were only 2 staff I could see I think the priorised taking orders. They could do with having more staff on a weekend.

Great service and delicious food!

Amazing ice cream. Service was really quick too.

Very expensive for what it was

The most gorgeous ice-cream ever Can't believe this is a chain restaurant. It tastes way better than that. Very 😊

It was torture being inside these premises when I just took a New Year's Vow 2 days before to be healthier, but StepSon really wanted one, and it looked absolutely delicious. I held my own, but next time I down and my health lifestyle is on point a cheat day will be at Kaspas down Barry Island.

Not complaining about food being late, completely understand Friday night is a busy one. Delivery driver was lovely, very happy and polite. Food, as always, was lush.

A bit of the pricey side , if was a bit cheaper would go more often, needs to be bigger portions for the price

Gorgeous cakes & ice-cream, staff all Lovely xx

Nice good portions but just takes too long for a small order

My waffles arrived cold, had to reheat it in the microwave. Ordered a sundae ice cream and it was no where near as nice (with all the extras, flake etc) like you get when you eat in. Don’t recommend delivery, you don’t get the same quality… yet you still have to pay the same price!

2 ice cream sundaes through just eat. Melted. Driver couldn’t find my address even though I gave clear directions. Still couldn’t find it 20 minutes later

Took about half an hour for ice cream sundae , very loud family behind where we were seated.

My friends and I have been taking our children on as many FREE day trips as we can throughout the school summer holidays. On this occasion it was one of the children's birthdays and she wanted to spend the day with her friends at Barry Island. We packed the cars with beach toys, drinks and picnic food and set off early. We arrived at Barry Island for 9am and the beach was very quiet, so the children enjoyed playing cricket and football, and run around with their kites. After lunch, the children wanted ice-cream, so we took them for a treat to Cadwaladers. Cadwaladers was very busy with a queue outside. After a short wait we were shown to our table which was wiped by the young friendly waitress. The restaurant area looked clean and dogs were welcome. We browsed the menu and the children were amazed by the array of desserts on offer. The birthday girl ordered a warm chocolate muffin melt sundae covered in vanilla ice cream, chocolate sauce and cream. She was over the moon when her mother placed an unlit number 5 candle in it and took her photo. The others chose mars, mint, strawberry and twix sundaes, the banana waffle stack and Knickerbocker glories. The adults in the group just ordered drinks. The sundaes were brought to the table in quick succession and they were enormous. The younger children shared because they would have struggled to finish the sundaes. The children reported that the ice-cream tasted fantastic. The sundaes were nicely presented with fresh fruit (where applicable). There were lots of flavours, cream and sauces. The average cost of the desserts was about £6. We would recommend Cadwaladers if you are looking for ice-cream or snacks such as bacon rolls, sandwiches, homemade pizzas or toasties.

Great friendly staff and amazing desserts, clean and smart looking shop as well, and prices are low as well so I would buy from here again so I can enjoy a dessert at the beach.

Just ordered off Just Eat as a treat to end a lovely day. What a huge disappointment it turned out to be. They delivered only half of what I ordered. The hot apple crumble, butterscotch sauce and hot custard never arrived. And what did arrive was not worth the money. The Choc and Nut waffle which cost a total of £10.49 was around 6/8 inches, cold, had been covered in melted chocolate but barely any nuts. Save yourself the bother....you can get a pack of 6 delicious sugar waffles for a couple of quid in the supermarket together with sauces and chopped nuts for a fraction of the price. This was my first order from Kaspas and after all the hype I'd heard I was left with nothing but a sense of disappointment. Overrated. UPDATE: Thanks for the reply, which has taken you over two weeks!!! For your information I contacted the link you quoted 2 weeks ago also, they acknowledged receipt automatically but they haven't had the courtesy to respond to date either. Not great service really, is it? UPDATE 2: Still no response....from anyone....at all...just goes to show how important your customers are to you. It seems to me that we come at the bottom of your list for resolving complaints, courtesy of replies etc. Disgraceful way to treat your paying guests.

Ice cream not worth money and could not exspain what the green stuff in the ice cream. Over price and poor service

For context, I've been to three different Kaspas across the UK (Barry, Cardiff and Swindon) and all seem to come with their own quirks and perks. Hopefully you might find this useful. I'll start by saying the food was good. I don't think it can be helped that an icecream parlour next to the sea would be busy - this is not the reason for 4 stars, you can't help that. My wait time was 10 minutes and absolutely no big deal. Taste was not a bother either, each branch creates the icecream a little differently. I also think the staff are pretty nice. Given the pressure of such a busy location they have the front line task more than cardiffs one or swindons one which is always quiet.) I don''t think it's really fair to rate on that basis. My only concern really is that the rented venue feels too small / cramped. It felt quite crowded and close together -- perhaps the layout needs to be re-arranged? The Swindon one is massive and gets way fewer people per day - I'd assume location costs are a thing. One general advisory is don't overorder. One sundae is usually enough, and the waffles are tasty but very filling - that goes with a lot of stuff here. You''ll also probably get brainfreeze if you eat too fast. Still recommend over the general icecream, unless you're on a budget.

My kids love kaspas lots of variety and choice and huge portions. Always quick service. And kid friendly.

Very delicious crepe’s and freshly made smoothies

Service was shocking got our order wrong and then gave us attitude like it was our fault

Kaspa's Cardiff is decent, but after visiting this Barry Island restaurant, we've been put off from visiting in future, waste of money.

I ordered a Ferrero Roche Sundae and there wasn't even a single one in there! Only vanilla and choc ice cream.

Wrong order sent, no one answering the phone. Waited an hour for an order for it to be wrong

Easy to order, got there just before collection time and it was being all boxed up, good service and very friendly

After paying for 2 orders, we waited 5 minutes, and they came to warn that the strawberry and banana ice cream was over :(( And the order for a large cone, a milk shake came .. I went to complain and the attendant still looked sick, save Kaspas!