Byron High Ousegate in York

Well another lovely day in York with the girls - lunch at Byron was lovely however really struggled with the app - what happened to good old fashioned menus that you can read and decide - that was the only negative as staff attentive / polite and professional and the food was lovely - tasty - hot and just all round good value

I ordered a Byron Burger via deliveroo. One of the staff members called me to ask about allergies as I had ordered a gluten-free bun and helped me correct my order to make the meal gluten free as I had mistakenly left a gluten product on the order. They were so friendly and helpful and went above and beyond to make sure my allergies were catered for. So grateful for that and can't thank them enough. The meal itself was excellent too.

We chose Byron for an early lunch upon arrival in York. The chicken fingers were a bit spicy, but the burgers and fries were good. The atmosphere was enjoyable.

My new chicken burger with bacon. I had an ordinary beef burger with side order of onion rings, and fries. My burger was lovely. However my husband's chicken burger was awful. It was dry and overcooked. The fries and onion rings were so greasy they were inedible. You bit into them and got a mouthful of fat - yuk !! Unfortunately one we'll avoid.

Great aesthetic and lovely staff, but the prices were way too high for the amount and standard of food you got. £14 on average for a burger that doesn't come with sides like fries, that Five Guys could have made taste better. Very expensive meal for us to still be hungry after. The milkshakes were divine though, and I would go back just to get one of those.

Haven’t been to Byron for years since they closed the branches near us, so seeing they had a restaurant York we decided to book for their lunch offer, as stated on their website Smash Burger, Fries and Salad for £7.50 (not available in Covent Garden or Royal Mile), as York isn’t either we fully expected this to be available, Tried to use the QR code ordering system, no sign of the Lunch Time special, asked the waitress who informed us we could not have this, We left and went to Rudy’s down the road for pizza instead, won’t be returning, not surprised the place was empty tbh

The burgers taste nice but don't come with any chips or salad. It is just a burger on an otherwise empty plate for upwards of £12. The onion rings are the star of the show and well worth ordering. We won't go back however as there was a sneaky 10% (£5) tip added onto our bill which was not easily noticeable. I think it is very rude and presumptuous to assume we want to tip you and better still, no-one even took our order as we had to do a QR code self ordering system. If anyone needed the tip for service - it was us as we did all the work. No menus so if there are a few of you, you have to wait ages to look at it on your phone. Shame as the food quality is good - just overpriced.

My partner and I were after something hearty and filling, and we decided that a burger was just what we needed to satisfy our hunger. We had walked past Bryon’s the previous evening, and it was busy at that time, which signalled to us that it might be worth. Firstly, the choice of burgers was good, catering for all tastes. My partner is vegan and gluten-free, and she was able to easily substitute everything to suit her dietary needs. The quality of the food was good, the portion sizes were good, and everything was tasty. We both enjoyed what we had ordered. The food arrived reasonably quickly. However, if you are after something swift, perhaps head to the Golden Arches; however, you would be missing out on a decent meal. The food was priced well, and I felt it was very good value for money. The decor was a little tired, and the restaurant could do with some attention. This did not spoil our overall experience, but given the wide choice of eateries in York and the many steakhouses and pubs, tourists wandering the streets of York might overlook this restaurant. The staff were friendly and made a concerted effort to make us feel welcome. I would revisit Bryon’s because the food itself was good. However, it would not be an immediate consideration.

Vegan and gluten free options available which is great for me because I am both! Staff friendly and good food. Restaurant a little bit neglected in terms of decor but otherwise enjoyable.

We were greeted by a lady with a humongous love bite on her neck (not judging). We sat down and ordered food. The other waitress was serving with ‘pretty little things sparkly jogger bottoms. Thought it was a bit strange (still not judging). Burgers came and were great….. for 6/8 of us. The others were delayed by 52 mins (proof if required). So now we are judging. If it walks like a duck and quacks like a duck, it’s probably a duck. They looked like they couldn’t serve and they couldn’t. We approached the women and asked why there was a delay (politely) and they said the tickets come through in between Deliveroo orders. Which at first we thought was fine, but then why did the two who didn’t get their food get drinks as soon as they ordered? So they did receive the tickets and they are being deceptive. It gets worse… when we decided to leave because of the insane waiting time, they charged for the drink and only refunded the undelivered food, poor form. As we walked out of the restaurant they shouted to the chefs “don’t start 59 and 62…. So they never even started cooking. This was truly diabolical…

Beautiful burgers, very tasty and the fries are crispy. Called in on the off chance and so glad we did. Will definitely call again, next time we are in York.

Restaurant was grubby was places in a booth with ripped seats. Glasses were dirty with old orange drainage on them. Despite being clear that one of the guests had allergies they brought out the wrong drink for her - this could have been really dangerous. Had the £7 lunch menu and ordered the buyer milk chicken burger, there was no chicken burger just a couple of small chicken goujons. Wasn’t impressed at all previous visits to other Byron’s were really enjoyable, felt like the chain has gone downhill

Our waitress (maria) was such a sweet girl who provided us with amazing service and the chefs provided us with amazing quality food. This said however we were shocked to see our lovely waitress reduced to tears by an agressive blonde woman, who also seemed to be acting as a waitress but was not wearing the correct uniform. When we asked if she was the girls manager we were told she wasn't and wasn't even the supervisor on shift but simply the same level as our waitress (maria). Something needs to be done about this woman she can not carry on treating other staff members like this. Maria if you see this you are a lovely girl good luck in your studies with law you are a credit both to your job and your family. PS despite the high quality food and service from Maria, I will not be returning to a business that condones that behaviour and will allow staff members to be treated like this and will advise others to do as such.

It was a frigid day in York and I was starving. There are some days when ONLY a burger will do - on those days go to Byron. They’ll take good care of you. A lovely waitress called Maria greeted and seated us and got the drinks and menus sorted. I chose an IPA beer that was as tutti and fruity as me on a weekend! What a perfect way to start lunch. I chose the double bacon cheese with regular fries and it was sublime. My partner in crime chose a vegan option and sang its praises too. I would confidently take Jules from Pulp Fiction here, confident that he would announce “mmm-mmmm. That is a tasty burger!”. These guys run circles around Big Kahuna Burgers IMO. Not a cheap gig by any means but buy nice or buy twice. Well worth the money for a superb dining experience.

Fantastic! Ignore past reviews...we have been going for years and have never had a bad experience. Don't go if you want a big Mac style burger!!!!! You won't get it here!!! Thank God...they serve great burgers...real meat...fresh salad...piping hot fries..and service with a smile. Keep doing what you are doing...we will be back soon. Cheers !

They do gluten free buns here and also have good awareness about gluten free foods They have a menu highlighting the different allergens in the food I had someone come over to me to explain they used different fryers etc to avoid cross contamination which was great I had the meatless burger and tater tots which was lovely My partner had a Christmas special burger that came with gravy Would recommend

Nowhere on the menu or the website does it state that they will add a discretionary 10% service charge to your bill. This is illegal for a start but when I went to pay for my meal, the waitress printed the bill off, hid it under the card machine and held it out for me to pay. She didn't inform me that there was a hidden charge nor was she openly going to allow me to see this on the bill for myself - I had to ask to see the bill and when I saw the charge, asked her to remove it. They don't do the 'do you want to add a tip' thing any more, they're forcing customers to tip by fraudulent means. The staff probably don't see this money either. There was a young couple opposite me who did get to see their bill - they were visibly distressed by seeing the charge. After an uncomfortable exchange between them, they paid it - too polite to ask for it to be removed. Byron know this (a lot of chain restaurants are adding this politeness tax to their bill now) and are probably making 10% more out of every customer who is either oblivious to the fact they've been charged it or too polite to ask for it to be removed. It's disgusting - and the state of the room at the back with the plastic roof with scratched grafittied tables, seats with the pleather ripped and stuffing hanging out, stains all over the cushions. It's a vile practice - it's like being pick pocketed. At least tell people about the charge! Not telling them just proves you shouldn't be adding it. I've contacted Watchdog, Trading Standards and Citizens Advice - I've also contacted Byron but not one of them has replied. Consumer Rights are no more. All I can say is, check your bill and tell them to remove this illegal charge. If you want to tip, give cash to the server.

First visit, food was lovely if a kittle expensive, service was fantastic and the waitress was great and very flirty in a nice way. Will definitely visit again if in york in future

Service was good, food was average, prices are extortionate. The food was scarily quick. The food was not very tasty had the B Rex. Not sure it was seasoned. At least the burger should come with fries for that. It’s £13.50 for a burger you could get at McDonald’s.

Lovely place to eat. The staff are very nice and do their very best to make sure your eating experience is top notch . I will definitely be eating here again.

Great food and staff. Very tired decor and freezing! Put a door on the cellar to stop the bin smell. End wall has paint falling of it. Bench seating huge holes in it! Not great for a world heritage city! C’mon Byron, spend something on decor and cleaning!

Excellent food, delicious burgers and chips, everyone enjoyed, service was quick. Will be going back. Good value.

Early lunchtime stop. We thought Byron had gone busy but they clearly haven’t! We all enjoyed our burgers- the vegan one was really good. The chicken strips we’re deliciously juicy and it was all freshly cooked. Would definitely come back.

Popped in for a quick lunch. The inside is a little worn and tired (rips in the fabric of the seating) but the burgers more than made up for that. Buttermilk chicken burger was juicy! So good. Fantastic range of American drinks too. I would definitely visit again.

Le personnel est RACISTE 😡! je m’étais rendu non loin de cette enseigne avec 2 amis (blancs) et tout se passait bien et un de mes amis devait aller au toilettes il alla donc dans la direction de ce restaurant afin de demander où est ce qu’elles se trouvaient et une serveuse lui les a indiquées. Peu de temps après je devais m’y rendre également mais cette MÊME serveuse était froide et pas vraiment sympathique à mon égard et m’a informé que j’étais obligé de consommer pour pouvoir y accéder. Confus, les doutes commencèrent à paraître dans mon esprit et dans celui de mes amis lorsque je leur ai raconté cette histoire. Alors mon 2ème ami se prêta volontaire pour aller demander une troisième fois à la MÊME serveuse et qu’elle fut notre surprise lorsque nous constatâmes que cette serveuse l’avait laisser y aller 😡😡 Alors quand j’écris « le personnel est raciste » comprenez bien que je ne m’adresse la pas à tout les honnêtes travailleurs mais bien à cette (je suis à 2 doigts de mettre une insulte sachez le) femme que j’hésite presque à décrire physiquement pour révéler le vrai visage des gens qui vous entourent au quotidien…

Exceptional food and service, best burger I’ve had in a long time. Staff were friendly and attentive, kids max cheese amazing, IPA on tap window booth to people watch, Haven’t written a review in a couple of years but this place deserves it 10/10.

Came here with my family. It was great to be able to have a Byron burger with a gluten free bun and the fries were gluten free too. Excellent meal, service was good, food arrived quickly and was so fresh. Definitely recommend 😊

Absolutely amazing food, great service! Waitress was lovely and the burger we all order was so yummy and fills you up. Worth your money and food and drink came very quickly

We visit every time we take a trip to York, our recent one being no exception. The food and service has always been great previously and we weren’t disappointed this time, with perhaps the only exception being the spicy chicken wings, which seemed rather ‘vinegary’ and not as nice as usual, but these were edible. The only disappointment is aesthetics; the restaurant is now looking a little tired and could certainly do with some TLC, particularly to the seating and upholstery as some of this was in a very poor state. Other than this I would definitely recommend eating here.

Denisa was SO lovely and attentive. Such a positive attitude and she really made the experience. The food was lovely too, she deserves a raise!! x

Lunch treat for the granddaughter. The menu is limited, but more than adequate for a ‘burger joint’. Service was excellent and the food was very good. Thoroughly enjoyed the meal and noted the takeout service was very busy. Would certainly eat there again.

Such a disappointment - we used to eat at Byron's in many different cities but this experience has really put us off. We booked a table for dinner as it was our wedding anniversary and wanted to sure of getting in. On arrival we were shown to our table and ordered drinks. After 10 mins we were ready to order and that's where the fun started. We tried to order 4 different dishes, only to be met with "Sorry we are out of ..." No chicken, no sweet potato fries, not even any Fanta Orange - surely we could have been told of this before we took our seats (they weren't that busy so they hadn't JUST ran out). So we chose a chilli burger with side of slaw, and a halloumi burger with no garnish, only BBQ sauce. and we waited, and waited. eventually when it did arrive we were presented with two sorry looking plates, each with a bun slapped in the middle and no care or attention to presentation. The halloumi burger was dark brown, well over cooked and hard, no BBQ sauce and a slop of melted plastic cheese sticking the bun down. My chilli burger looked burned and the bun soggy. When I asked for my slaw I was told "You didn't order any and even if you had we've ran out" Suffice it to say, we didn't eat there and we certainly won't recommend anyone else eating there either - such a disappointment as Byrons were always the place you could be guaranteed a great burger.

Omg AMAZING FOOD AND SERVICE, they even give you the option to have a burger without bread but with a salad. Both myself and my partner were delighted with the food, beautifully cooked, and served. Best burgers we have had for YEARS. Thank you to...

This restaurant was recommended by my daughter who had previously visited during a stay in York. Hubby and I decided to go, the food was amazing. I had the easy cheesy burger. Was lovely to have a burger for a change, I don't eat meat...

Fantastic burger and chicken strips, probably the best we have had. Great service and not too pricey. The loaded fries were great too.

Me and my partner came here for the Restaurant Week deal. 2 vegan burgers and chips for £10 each. It was very average... tbh, the McPlant at McDonalds is nicer. The waitress was very kind but the booth I was sat in by the window...

Absolutely stunning meal with only a short wait. Definitely beats Nandos which is on the same row. Would come again!

We really enjoyed our meal, we had different burgers between us and everyone enjoyed them, the staff were lovely and friendly.

Fantastic visit to Byron yesterday, beautiful food and absolutely fantastic service at a really fair price. Highly recommended

Lovely atmosphere with plenty of space between tables, attentive and friendly staff whilst also not being OTT, fast service and excellent food at really fair prices. Definitely our new favourite burger place!

Best burger I have had! Called in hope that we would get a table for 6, they accommodated us just fine. Absolutely delicious and great service!!

I honestly can’t praise the staff here enough. Let’s just say it involves a helium princess balloon, a tired and emotional 3 year old and an impressively long piece of wood. Everyone from the front to the back room staff went absolutely above and beyond...

Really enjoyed our meal in Byron York. We were in York for a few days and noticed they still had a Byron’s. Most of the branches around the country have gone which is a shame for me because I’ve always enjoyed their Burgers. So we...

Seated near the front door, which was cold and we all had to keep our coats on. We didn’t ask to move but probably should have. Our waitress was very good. I ordered a festive burger , chips and slaw and would describe it as...

Came here the other day with 2 of my friends. We were all a deaf group, 1 whom doesn’t talk as he mostly signs so ordered by using notes on the phone and the rest spoke. The first waiter we had was nice but it...

Our waitress Denisa was lovely and attentive, so polite. We actually struggled to get in a few restaurants before here and were so glad we came, food was great and Denisa's bubbly attitude made our frsutrations about not getting a table elsewhere go away. Will...

Decided to go in on a Friday evening. Was seated straight away and had our order taken quite quickly. We had two burgers and two lots of cheese fries. Burgers cooked really well and chips were good. Fast service , good food and friendly staff....

Walked in Friday evening with no booking. Friendly staff showed us to a table and took our order. Food arrived promptly. Was all hot and tasty and came fast. We thought it was reasonably priced

My partner and I went the other night to try out the hellfire burger. We haven’t been for a while to Byron so we were really looking forward to it and I have to say it was underwhelming for the price. First of all we...

We visited the restaurant a couple days ago, we waited 5 minutes to be greeted by a member of staff. However we had to wait a long time to be served and for our drinks and food to arrive. The burger I had was adequate,...

100% proper burger, no lies told in the adverts! Great staff, nice atmosphere and great for a Monday dinner!

Great food and even greater service from Maria. Really friendly service - please be our friend? <3 <3

Its a mixed review... The food was really good. The staff were friendly . No issues there.. ..but at 50 quid for 2 burgers (that dont come with sides) , a sharer fries and 2 coke it's a little steep! It's run down inside so...

The staff here were lovely, really chatty and friendly- unfortunately didn't get any of their names to leave in the review but they were all great! The food was great, not too pricey and it came really quickly. Recommended.

Service at the restaurant was of a high standard, Alice our server was polite and welcoming. Dave the manager at the time was went above and beyond to ensure a satisfactory visit. Food was 10/10, no complaints.

I visited Byron this week with my partner while we were having a few days in York as we have been to other locations and felt we could trust the quality of the food. The food was lovely, but I noticed my burger was a...

Absolutely Rubbish!!! Food was sub standard I have had better burgers at Mc Donald’s!!! A 10 % surcharge as standard watch out for that one 3 x burger and chips and 2 drinks and a glass of tap water £58:00 !!! The noise from the...

Food was really yummy; we had a cheeseburger, Smokey burger, onion rings and stir fry veg. The staff were really friendly and attentive. I would recommend a visit.

Average overpriced food & drink, & as if you’re not paying enough they add 10% service charge. Xxxxxxxxxccccccccccccccccccccccccccccccccvvvv BMX all so well so all so all all all so all all all all

Staff really friendly and professional. Food absolutely fantastic. Definitely highly recommended. 10 out of 10

Two hungry boys! Superb food, fantastic service @Toby. Recommend the chicken wings and onion ring sides to go with top notch burgers. Johnny & Jonah

We visited to York Byron on a Saturday at 1800. The Host was welcoming and got us sat down pretty quickly. The service was slow, lots of the menu unavailable. We ordered the “pimped up” Halloumi fries and when they turned up they were bone...

visited with an american friend, he said it was one of the best burgers he had eaten. great food and great drink options for the designated driver!

I visited this branch of Byrons after going to the Jorvik museum. One young male member of staff at this branch of Byrons was superb and seemed to be doing the work of several people while his colleagues stood around idle. They only take card...

Byron used to be a favourite of mine - especially since they introduced the option to make any of the burgers vegetarian/vegan. The food is still absolutely amazing but the price is just unbelievable for what it is. One of the burgers is more than...

Had a lovely lunch here, loved the atmosphere of the restaurant and the experience was made much better by our waiter Zaid - answered all of our questions and very friendly! Would definitely come back.

Burgers were great, nice surprise that they could be cooked medium. Our waiter, Zaid, was very charismatic and attentive

Recently ate at Byron Burger York Delicious food - the whole group had a fab time and left very satisfied Amazing friendly service from Toby & also Neal ! Thanks so much! We will be back x

I recently had a meal with a group of friends there. Served by Toby and he was super helpful and kind. Will definitely go there again!

Best of British ! Is this really the best we can present. I chose the least expensive burger, a side and the tiniest glass of wine. It tasted good and the staff were pleasant. But ……..

First time visit with friends. No issue. Food was very nice. Service was excellent, Zaid very attentive had positive attitude definitely will come back.

I went in on my own and was shown to a table - so far so good. Table was dirty and there appeared to be no one that cared - the tatty paper menu was dropped onto to said sticky table. I was left to...

Popped in for a quick bite. Good food but service was slow and hard to attract staff attention. They seemed to be too busy looking cool to pay attention to customers.

Delicious food and well, the burgers are exceptional (as you’d hope!). Fantastic value weekday lunch-deal, and friendly service.

During my first visit at this establishment, I was curious to see what all the fuss was about. I decided to walk-in and place an order. I was served instantly upon arrival and the service was excellent. Paulina showed me to my seat, with a...

Byron’s has been a family favourite for many years but this visit (first one back post Covid) was so disappointing. We ordered 2 strawberry milkshakes one of which was revoltingly sour and 2 burgers without onions. 1 burger came with onions and no sauce and...

I think the service was first by all and everyone especially Abi one of the waitresses that looked busy was helpful abliging and had people skills I would like you to mention this to her as people do notice well done Abi

Really good burgers, with the most amazing seasoned chips! Decent portion size, but a tad on the expensive side for a chain restaurant. Overall a good meal, and would visit again!

These burgers are the best I’ve had in a long time. They cook them pink if you’d like it and they’re so delicious. I always go when I’m working in York. The staff are really lovely too, which makes a huge difference!

Had lunch here, Phil was very helpful with speedy and friendly service. The kitchen are clearly working wonders too!

A lovely place for burger lovers! We totally loved it and we will definitely be back when in York!!!

Awful, just awful!! Burger was overcooked and was swimming in ketchup which made it cold, sweet potato fries were also overcooked, just an awful experience

I visited this spot on my holiday away and the pictures looked amazing, the milkshakes are Devine but the burgers were soggy and far too greasy far more than your usual expectations and unpleasant for all 4 of us. We couldn’t even eat more than...

Visited here on Friday for a meal with friends. The food was delicious and the staff were lovely. Could I have done with being a bit cleaner. Definitely make sure you have a warm jumper on or take a blanket, it was freezing in there.

Walked in off the street today. Waited 10 mins to get seated which wasn’t a problem but once seated I then used the gents restroom which was honking!!! I was also surprised to see the upstairs seating area absolutely empty so we didn’t have to...

Enjoyed the food, really great burgers. We felt a bit rushed to leave as we were given the bill as soon as we'd finished our mains. It was also absolutely freezing cold inside the restaurant. The student discount is good though!

Love Byron burgers, not many of them left now! While the food was good it is expensive and the service wasn’t that good

Honestly best burger i’ve ever eaten, lovely service my only qualm is that the prices are quite high

Please make sure you know what you're ordering! Pretty deceiving to new customers. Visited here last week with my fiance and ordered two burgers which I didn't realise none of them actually came with fries or any sides at all ...you actually have to order...

We popped in for a quick bite before catching our train home having spent a lovely couple of days in York. The burgers were nice enough, loads of vegetarian options which was good to see. The staff were pleasant and the restaurant itself was as...

Staff were friendly but could have been quicker. Restaurant has a bit of a peculiar musty smell and no loo roll. Food was nice but not worth the money, double bacon cheeseburger with fries and slaw came to over £20 and they also charge for...

Tasty food , best onion rings ever. Staff efficient and friendly , strawberry milkshake a must 😁😁 hurry up and come to Plymouth please 😁

Fancied a bite to eat before going back to our hotel & came across Byron, which is a name I’d heard off but never tried. Have to say the standard of burgers were very good as were the chicken strip starter. All in all, a...

Burgers were cooked really well, medium rare which is perfect for us, nachos were a total disappointment, some of he worst I’ve had, not much cheese and no sour cream !! Which is a must have ! Instead it was like a mayo drizzled over,...

Phil was really friendly and attentive. The burgers were so good. The truffle plant based burger tasted just unreal. Oh and the fries were a fav with everyone. Highly recommend it.

Came here last week with some colleagues and the food was so good we absolutely HAD to make a second visit this week! Both times we were blown away. The staff are really friendly and on the ball! Overall great experience. Will 100% be back...

My partner and I visited and had a great experience. I was impressed that all the burger options could be made Vegetarian, and we both thought the bottomless fries were a great idea. Would definitely come back :)

i ordered from deliveroo today, getting the vegan cali cheese burger with sweet potato fries and vegan aioli. i had a lovely pleasant surprise when i opened the bag and they had given me a lemon tart on them, even remembering to swap out the...

Really good burgers, we had the classic Byron burgers, came with chips. Good burger and well cooked chips. Our waitress Paulina was absolutely lovely, fast service and very helpful when we struggled with our bill. Only disappointment was the brownies were cold and only had...

Lovely food and service was spot on but the place is far too loud and the experience is ruined by the deliveroo drivers coming in and out whilst you’re eating. You can’t relax in there too much going on!