Busaba Eathai in Hammersmith and Fulham

Staff really nice, food about as Thai as I am so if you're looking for good Thai food, I suggest you try elsewhere. Green curry was almost electric green, when I asked if they put colourant in it the waitress advised it was made of spinach (an authentic Thai green curry paste is not made with spinach). Mixed starter typical frozen things with a dreadful peanut sauce.

Restaurant very pretty and staff on arrival attentive. Order placed, we were not informed that food came as it was made but I am familiar with this in other restaurants and it doesn't bother me, however don't normally get the rice for the main as the first dish to the table followed by one person's starter and their noodle dish at same time, then the mains for the others (who by now had cold rice) some time after that followed by the last starter. Asked for some chilli oil, took 3 different attempts. The food itself was fine, nothing to get excited about but pleasant enough. If you do eat here friend recommendations is the calamari and mine is avoid the banana fritters. Then we were told last orders, I think it was about 9.20pm, so asked about desserts and were given menus. However our dishes from starters and mains were still on the table, by this point waiter and waitress had been 3 times (once last orders, returned with menus and took order) dishes still on table. Then came out with dessert, no space on table due to dishes so pushes dishes over, put dessert down and went to leave, at which point I did say could you take the dirty dishes as we don't have space. She took a couple of plates away, I assumed to come back and collect the others but that didn't happen until the end of the evening after we paid. I really don't enjoy sitting at a table with all the dirty plates in front of me especially not when served my dessert. .

The asparagus with rice was good and had a nice flavor with the apple inside. The chicken sate was delicoius only the peanut sause was spicy. Also try the juses!

OMG…. What an awful experience ! We ordered starters and main course. The whole order arrived piecemeal at the same time…. We were informed that they didn’t serve starters first. Everything came out kitchen at the same time. So, one person was give starter with her rice. Another was given starter with her roti. Another was given her main and the other person was given her sides. Well I never? A few minutes later more things arrived. The ta le needed an extension to accommodate all the plates. The waiter and waitress struggled to fit everything on the table. OMG The beef ginger was sooooooo salty. The aubergine curry consisted of onions galore but ver little aubergine. We preserved and ordered coffee to be told the machine was broken. We relented and ordered tea for three of us. Well one pot arrived and we were asked if we needed more than one cup???????? The one cup that came with tea was dangerously chipped. Eventually two more pots of tea arrived with dirt or chipped cups. At one point the waiter removed something from rim of cup in front of us. Obviously that cup was also rejected. What a night. Needless to say, we removed service charge from bill Would never visit nor recommend.

The staff were so lovely but the food was really disappointing and hugely overpriced. The green curry was awful. The sauce was thick and practically fluorescent green, not authentic at all. We love Thai food having spent a lot of time in Thailand and usually really enjoy a green curry but definitely wouldn’t go back to Busaba again after that.

The nicest experience/ Good and very tasty food/ Our waitress was Adah who mdde our stay as pleasant as can be/ Thank you Adah ' we hope to see you soon/

We wanted a change to pub food and chose this one. It was superb. The food was great, the cocktails tasty, service very friendly and we totally enjoyed it. We had a mix of Phad Thai and chicken dishes and a variety of what they offered and every dish was super tasty.

Food was great and the service were superb👍 Huge thanks to our waiter Carlo for being so professional and sweet at the same time.

I love Thai food and this was my first experience at Busaba in Westfields. I was very disappointed . I ordered the vegetarian green curry and it didn’t have any flavours at all , tasted like it had come out of a shop brought jar and it was bright green in colour and it literally a handful of vegetables which I could count, at £15 per dish( without rice) I expected much more . The egg fried rice was nice but could have been hotter. For dessert I ordered bananas fritters and they arrived in a spring roll pastry and couldn’t even see or taste or see the banana, ice cream was the only nice part , in the end had to return them . I ordered a tea at the end of my meal and when it arrived I asked for milk and was told we don’t do milk . Service was hit and miss, it took them 30 mins to notice us in the restaurant and food was not hot. I definitely won’t be recommending this restaurant.

The food was amazing. Thanks to Carlo for a fantastic service. The cocktails were outstanding. We enjoyed.

Habel was lovely and nice. She served us after few minutes we arrived with kindness and patience. Food was exceptional as usual.

We really enjoyed our dinner at Busaba. The service was exceptional, Gee was very knowledgeable about the menu and made great recommendations! The food was done very quickly and the taste and presentation were amazing! Definitely coming back!

The food was good. The rice bowls were worth the price £12 every weekday. Carlo served us well. Very friendly and professional.

2nd time I come back for the real Thai food. Great food worth visiting again. Great service from Carlo and the staff and they are very friendly. Highly recommended.

HABEL WAS SMILING AND WELCOMING. EFFICIENT AND PROFESSIONAL REAL ASSET TO BUSBA WHEN I AM NEXT IN WESTFIELD I WILL RETURN WELL DONE THANK YOU

Habel was absolutely amazing. Perfect service and food was absolutely amazing! Will definitely go again :)

me and my sister always come here and the food is amazing, thank you to Habel for being a great waitress! :)

The best thing about our visit was to have the most wonderful waitress, Habel. Thank you Habel for your beautiful smile, approachable attitude and excellent service.

Good food & warm and cordial staff, Maria our waitress was so lovely. Warm & friendly! A great spot for a night out

Lovely food, excelent service Always smiley faces and very nice flavours! Average price for West London. We had some natural drinks, freshly squeezed, great to have healthy drink versions too

Had a lovely lunch matching the quality of food we recently had in Thailand. Will always use this restaurant when coming to Westfield

Good food and great customer service from the waiter basil. The environment was nice and beautiful. I really enjoyed the special treatment and food services

Lovely food; Good portion size Cocktails were yummy Great Service Able to accommodate nut allergies.

Lovely vibe, spacious, great setting. Food is gorgeous and value for money. The staff are lovely...

Was really nice and friendly and did an amazing job looking after the whole restaurant by herself. Habel was nice and welcoming

Moment très agréable, service rapide et irréprochable, Farouk était tres sympathique et souriant ! Pad Thai au poulet excellent.

Terrible, very small serving, we had small portion slice of beef in a curry very runny like a soup. Same as all that we order, can't get enough and not satisfied. Very expensive, better to go to wagamama. Not worth it, very dissapointed.

Excellent food and even better service from Kris, thank you! Kris also made a great suggestion for the banana pancakes. 👍

Really average food lacking seasoning, small portions, pretty slow service, wouldn’t return. Kids menu is a reasonable offer?

Honestly, one of the worst experiences ever. When we entered, we waited patiently for the server to finish, punching her order in her tablet. After completing her order, she just walked away. Anyway, we got sat down, gave us the menus and one of the...

Staff working here are very good. I do not like to sit on the communal tables especially when dining with friends where you want to have conversation. Anyway the staff were accommodating to our needs and provided us a more suitable table. The food quality...

I used to frequent this place quite often when I worked locally (6 years ago) and the standards were good. Not anymore... every dish we had tasted like it was pre-prepared and warmed up for consumption.. which would probably explain why the food came out...

Bel locale prima del centro commerciale di Westfield. Ottima atmosfera, ottimo serviwio, calamari morbidissimi e gustosi, ottimi noodles con anatra...

Busaba used to be a fab restaurant with a great atmosphere but unfortunately the service has declined due to it being short staffed and place just looking a little run down. The pad thai was lovely though but unfortunately I still don’t like dining on...

Very good experience and waiters were very attentive and was making sure to cater to our needs. Will definitely be visiting again with my family as this was our first time. fasil

Always love the food, great flavours and the cocktails are fun! Service is quick and friendly! We loved the calamari, new flavour but still amazing!

Great quick service & really helpful, just what we wanted after a busy day shopping. Gee who served us was excellent & friendly

Excellent service from our waiter Gee, vey accommodating, friendly and attentive to detail. The food was superb, especially the calamari.

Excellent food and service Our host was brilliant and attentive, catered to our every need. Will definitely be returning

The meal was very fresh and tasty. The restaurant is fast and efficient and the staff polite, friendly and knowledgeable. Excellent value for money, Samantha who was the hostess assuring me was fantastic. I’ll be back. Thank you

Service from Samantha was great, she was very attentive and polite during our visit. Samantha came and checked on us evilest dining and ensure all was ok.. Thank you for your politeness Samantha!

We went to this place because it was late and all other restaurants were closed. The restaurant overall is clean but service was slow. I said to the waiter I’d like to order Tom Kha Kai with a plate of steamed rice and he said...

The food did not meet our expectations and did not resemble authentic Thai cuisine. Unfortunately, the service was also disappointing, particularly the behavior of the female manager on duty on May 26th. Our group included a pregnant guest, yet we were given an uncomfortable seating...

Excellent service by Fasil. Would go again. Good food and quick service. Like the inside sitting arrangement nica and very clean. Highly recommend. Ask for Fasil when you cond here.

I was there on saturday 20th of may and I had sat at the wonderful terrace. Great vibe and The food was amazing. The service was impeccable, our host was funny, talkative and witty. Milan was an exceptional Host and he made our trip to...

Amazing service and recommendations, so helpful and lovely character! Gee was his name! We loved him. Great guy! Definitely coming back because of him.

Very friendly service! Our waiter Gee was very attentive and kind! We’ll definitely be coming back!

We were seated n greeted right away. We visited about 8.30 bank holiday Monday. It wasn’t overly busy. Our waiter did a good job, remembered our order correctly without writing it down. Food was ok, tasty but not the best Thai. (Chicken Katsu) Good for...

Cold food reported it sent back the same way rude staff even getting a drink was a challenge just terrible waggamas just up from here is much better option

Worst Thai food ever with service to match! Food served cold and tasteless. The staff are absolutely clueless and obviously haven’t been trained. Avoid at all costs.

One of the best Thai food in UK. Lovely service and great atmosphere. Nice surroundings and perfect location.

The food was fantastic and the service was also great. Very nice staff and very concerned that i was having a good experience.

I’ve been different times and they always have new dishes to try and also mantain the Busaba signature dishes. Good place, tasty food and great staff. I am going to repeat for sure.

Went for a late bite to eat on a Saturday. Loved the low night gave it a nice romantic feel. Our waitress was the black girl (I think her name was Kay or Katie) but she was amazing. So patient, funny and friendly. She gave...

Poor service. We sat at the table for at least 20 minutes before even offered water. Waiters took too long before taking our orders. The first two dishes came out and we were left waiting for 15 minutes for the other 5 dishes. By the...

Ordered the jungle curry and it came out like a soup. Complained and replaced but got told it’s supposed to be like that. Waitress was nice but manager was not. Was told no seating outside and drink (mojito) was like a fizzy drink with ice...

We were told there was no room on patio yet a single person who came 5 min after us got a table for 4 alone on patio. Food was good, however service was not great. Waitress came to take one order at the same time...

Great food. Love the calamari, soups and the beef jasmine rice. The guava Collins was a pleasant surprise Good pricing too!

Decided to try this place out with my mum as she loves Thai. Though I'm usually not such a big fan, it was awesome! We came quite early so managed to get quite nice seating, though I'm aware some of the larger tables aren't as...

The food was absolutely delicious, we had the crispy duck, chili beef and the calamari which was recommended to us by the manager. The ambiance is lovely and the service impeccable! Will definitely visit again.

I have a soy allergy and the service and help offered to ensure I avoided soy was first class, thank you Edward. Food is fresh and very tasty. Decor is modern and classy. Highly recommended

Poor service and terrible experience at Westfield. I love Thai food but Busaba @ Westfield deliver good service. I was hoping to have a good time but felt discriminated. I wasn’t offered a table for romantic couple and no water offered during the entire meal....

Loved this restaurant - staff were lovely. Food was enjoyable and they reccomended dished that we should try.

We was staying at a hotel near the restaurant looked at TripAdvisor, saw this restaurant. We used google map to walk to the restaurant which took 15 minutes. When the restaurant was around 5 minutes from us. Just passed the train station walking up into...

Been going to Busaba now for 7 years. Its a great place, atmosphere is good BUT it used to be better until they changed the menu. Fried calamari, guava Collins, coconut rice, paratha and a few items have remained and are good but the menu...

For covid-safety reasons, I chose this branch of Busaba for the first time because it was listed as having outdoor seating. I phoned and asked for an outdoor table, but I discovered when I arrived that the "outdoor area" is actually indoors! It is a...

On the positive side, the service was excellent here and the staff incredibly friendly and helpful. Unfortunately I didn't enjoy my meal as much as I had hoped - I had a beef based dish with noodles, as did my husband and my son, and...

Food was good but the seating was a bit weird? They had communal tables where I sat with random people, made me feel like I was in a school canteen! Good food and polite service however.

Having lived in Thailand for a good chunk of my adult life, I’m always looking to find a decent Thai restaurant here in the UK. This restaurant looks like a chain which isn’t always a good sign. However, the food in here is bang on...

Good food, full of flavour. The bang banana something with ice cream for desert was particularly good, like a mini spring roll filled with warm banana filling. Yum

Wilted yellowish edamame pods, dry crispy duck with oily and excessively sweet noodles, sweet (again) flavourless pad Thai. Lacking basic Thai flavours (lemongrass, lime, Thai basil, coriander?).

Shoutout to Linda one of the waittresses her attitude was so positive and lovely to be around. Not only this but the food was served quickly and was delicious.

My second visit to Busaba Westfield was a redemption visit (Management gave us a voucher after the bad food on the first visit), but the service was poor and the food was only OK. I really wouldn't recommend Busaba unfortunately and there are so many...

Glass of wine had lipstick on it, rice had a hair in it, and the green curry was the strangest fluorescent colour I’ve ever seen.

Two of us had the Som Tam salad as a a starter which was tasteless, sent back and was slightly improved with possibly fish sauce and lemon juice.I have been to Thailand many times and asked if the chef was Thai I was told of...

Me and my friends ate in Busaba, Westfield last friday. I have ‘exercise/activity induced gluten anaphylaxis’ so I checked their Allergen menu and ordered foods that are supposed to be safe for Coeliacs too: Green chicken curry, egg fried rice and Classic pad thai. I...

Booked online in the morning for a lunch on a Saturday afternoon, booking was easy and straight forward with plenty of availability and no issues. As we arrived, track & trace was done and we were shown to our table out on the sheltered terrace,...

Restaurants are just slowly starting to open again with outside seating only so it has been pretty chilly but our waiter, Vinay, made the experience so comfortable! He went the extra mile with little things like moving our table to a warmer area, asking us...

Somos clientes habituales en Busaba con nuestra familia, a mi hijo le encanta el PadThai aquí. El servicio suele ser muy agradable.Pero hace unos días, vinimos a almorzar tarde y la señora que nos atendía fue extremadamente grosera. También la misma señora, desafortunadamente, su nombre no estaba en la receta ya que dos nos estaban sirviendo, tomaron nuestro pedido y se olvidaron de él. Cuando le preguntamos si vendrían nuestras bebidas, ni siquiera se molestó en volver a jugar con una cara arrogante. Hasta que llegó la otra dama y resolvió nuestro pedido que faltaba. El problema no fue que se olvidó, sino de sus reacciones.

Visited Busaba for dinner yesterday and the experience was ok. The food tasted more like franchise thai than anything and the quality has definitely gone down since our last visit. These are bad times for everyone so I appreciate the restaurant still offering eat out...

I have been coming to Busaba for years and the food is always amazing. We often celebrate birthdays and any special occasion at this restaurant. My family and I was so impressed by the superb mouth watering tasty food. The service is always impeccable. Aurimas,...

Amazing service! Thank you so much to the staff for great experience! Thanks to aurimas and the team!

..always enjoyed the food at Busaba. This is the third branch. The staff were friendly and the food was great. But the portion sizes were small compared to other branches! It was different across the tables too. Could improve on this?

Excellent service with Anna...... food so Delicious .... Love Thai Calamari with Coconut rice, Chicken matchsticks perfectly cook for children

I was there on Saturday with my boyfriend and thanks to the recommendation of our lovely waitress Anna we had the best chilli beef ever. Definitely we will be back .

Aura was really friendly and welcoming! Super nice and approachable. Food was also good! Would recommend. The staff overall are very kind too

Fui a este restaurante de aspecto atractivo para comer mi cocina tailandesa favorita, por primera vez en esta cadena. Encontré que el menú carecía un poco de opciones, pero me decidí por el pollo satay (suave), las costillas (tbf encantador), la panceta de cerdo (suave), el pato confitado (nunca antes había comido un curry massaman tan líquido y sin sabor) y la papaya ensalada (agradable). Los cócteles eran de 8 a 10 cada uno y azúcar pura, sin alcohol. La limonada estaba tan azucarada que ni siquiera puedo empezar a decirte. De esta experiencia, Busaba es para la comida tailandesa lo que McDonalds es para Burgers.Además, el servicio fue amable pero muy lento y desorganizado. Creo que dos de nuestros camareros estaban drogados, al menos eso habría sido una buena excusa. Pedí un plato de chiles frescos tres veces de dos servidores diferentes y, sin embargo, aún no llegaron al final de la comida. No vale la pena el billete de 83 en lo más mínimo. Me iría a otra parte si fuera tú. No es terrible, simplemente decepcionante en todos los sentidos.

Always love coming back here, came with my parents for dinner and the food was amazing as per and Joyce made us feel like we were at home:)))

The food is delicious and the Staff ate friendly. They put on candles to give the place a very lovely authentic smell. The food takes quite a while but we love it!

Buena comida, servicio rápido y servicio tan rápido que vinieron con los entrantes y los platos principales al mismo tiempo, así que tuvimos que comer rápido para que no se enfriara.Todo fue un malentendido, así que si quieres buena comida y bebida, ven aquí,

"No te puedes equivocar con Thai", dijo mi esposo cuando debatimos dónde cenar. Bien. . . . . . él estaba equivocado. Nos encanta la comida tailandesa, pero esto fue decepcionante. La camarera fue amable. El calamar era masticable, en la masa no crujiente. Las croquetas de pescado tailandesas estaban bien, simplemente bien. Las verduras mixtas estaban casi frías y el sabor era extraño, no tailandés, ni más chino del norte en sabor y recocido. La carne de res hunde al curry (creo que así lo llamaron) se describió como pechuga y tomates cherry en un rico curry rojo. Cuando se refiere al curry rojo en un restaurante tailandés, se espera un sabor de curry rojo tailandés, lima, coco, salsa de pescado, calor, etc. La ensalada de papaya era chispeante, sabía bien pero no parecía demasiado fresca y la porción era pequeña. El roti era bueno pero bueno, era solo un roti. Las galletas saladas de gambas se han cocinado en un aceite que no estaba lo suficientemente caliente, por lo que estaban duras y no estaban completamente hinchadas y carecían del calor picante de las buenas galletas saladas de gambas. Sin embargo, la cerveza Ashai era buena.Finalmente, la factura fue costosa por lo que obtuvimos. No recomiendo este, me temo.

Fui con la familia hacía mucho frío, ocupado y ruidoso nada como la busaba visitada cerca de Leicester Square. El servicio fue pésimo. La comida llegó tarde - llegó en goteos y montones a pesar de pedir que todo se sirviera juntos. ¡La comida estaba fría y carecía de sabor! Expresé mi decepción y el gerente no me cobró por el artículo. Fue un buen toque, pero aún así volví a casa con hambre, así que tuve que comprarme una porción de papas fritas de nuestro chippy local.

Been a few times always try to eat something different each time on this occasion rump strips and noodles were too chewy so I left it Gabrialle was most apologetic and never charged me for the meal many thanks Ronnie

The food was good, however the service was lacking. It took too much time (around 10 min) to ask for the dessert menu and then another 10 min to get the dessert.

Ok, positives and things to improve on:Positive: you'll love the seating area which is in a conservatory type at the frontBusaba has one of my favourite menusThings to improve on:Waiters - eyes up:we cant make eye contact with you when we need you unless you keep your eyes up. Its important to be reachable.Pad Thai: love the chicken pad thai and I recommend it! This time I tried the classic pad thai and would never have it again. Felt a bit unwell after as its a bit greasy. The texture and general taste of the chicken pad thai far out weighs it.

Great Tai food. Pad Thai was exceptional. Had a wonderful dinner with my husband. Thank you chefs! Will be back soon.

Delicious food, amazing service and near my work. I found a new place that I can introduce to my new colleagues.

Me encanta la comida en Busaba pero no visitaré su Westfield, Sheperds Bush Branch nuevamente. El servicio es el peor que he experimentado. El personal está charlando o caminando sin rumbo mientras los clientes esperan ser atendidos. Esto ha sucedido en nuestras dos últimas visitas. No fuimos los únicos quejándose. Una mesa de 4 damas finalmente se alejó enojada. Todos los demás Busaba son geniales, excepto este

I came here today for the first time and honestly, it was amazing! Really good food and an amazing staff. Our waitress, Agnieszka was amazing, she helped us to choose our food and to let us know how it would taste better. Also, she recommended us the dessert Sticky Mango Rice and it was completely amazing!!! 100% recommended, definitely we’re coming back again. Thank you so much!

One of my favourite Thai spots. Never had a bad meal! So many tasty and healthy options. It's very authentic for a chain restaurant.